Évaluations des clients U-Haul of N Charleston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of N Charleston

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Ronald J. le

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Fast, efficient, and friendly. I've dealt with this location a number of times and I am always happy about the experienc.

Lee C. le

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Le client n'a pas laissé de commentaire.

Mary D. le

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Keep up the great work!

CARL Y. le

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Thank you.

Earl Denver Jr H. le

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It would convenient if all vehicles started out on a full tank. Otherwise, everything is perfect.

joseph s. le

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Treat like l was treated,and all is good. Thanks again

Midtown S. le

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Le client n'a pas laissé de commentaire.

Jerry M C. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Angela Mae S. le

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Le client n'a pas laissé de commentaire.

Danielle M. le

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Picked up truck on a 1/4 tank dropped it off on a 1/4 tank. Got charged $45 because it apparently was a shade different from when I picked it up. A FREAKN shade! $45 for a SHADE DIFFERENT!

jason l. le

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Le client n'a pas laissé de commentaire.

William O. le

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Truck had food debris and trash in cab.

Franzjosef Q. le

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Old building

Kenneth L. le

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When picking up the gentleman did nothing but bitch, if your that unhappy quit, he was tired of this shit, I expected to have a 10’ truck only to receive a 15’. The truck itself has over 160,000 miles on it drives terrible, a/c only worked half the time, the truck road walked badly loaded & unloaded, the transmission acts like it’s about to got out. When I called I was told there’s nothing they could do. I didn’t feel safe in this truck and definitely won’t rent from this location again.

Daniel F. le

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Le client n'a pas laissé de commentaire.

Sebert S. le

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The pick up with mobile did not work. Thank goodness the people that work there were amazing and helped me out. Will def go back if need another uhaul.

Curtis G. le

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Le client n'a pas laissé de commentaire.

Irvine D. le

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Le client n'a pas laissé de commentaire.

Rebecca L Z. le

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The guy that helped me was great and polite

jason l. le

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Le client n'a pas laissé de commentaire.

jason l. le

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Le client n'a pas laissé de commentaire.

willis d. le

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My truck was ready for pickup and I was treated with respect and the cost was good I will use your service again

jason m. le

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Snack and soda machines would have been convenient, but otherwise the place was great!

Joshua r. le

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Online rental said truck would come with dolly trucks and protection blankets. These were NOT included.

matthew m. le

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Le client n'a pas laissé de commentaire.

Emily E. le

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You guys were so friendly and professional! Definitely will go with you guys again!

STEPHEN D. le

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Le client n'a pas laissé de commentaire.

debbie c. le

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The guys were great! Thank you for the great service!!!

Darlene C. le

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Le client n'a pas laissé de commentaire.

TOM TITUS F. le

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Always to notch. Always!!

John C. le

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Did online reservation and pick up but assigned vehicle was not on the lot. Has to go inside and there was no one to help— 3 employees were outside cleaning returned vehicles. One (I assume the supervisor) was trying to tell the others they needed to go inside and wait on customers first instead of cleaning while customers were waiting. The other employees started arguing with the supervisor. Meanwhile we were waiting and shaking our heads. Finally got our truck after a bit.

william p. le

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Le client n'a pas laissé de commentaire.

isabella r. le

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Le client n'a pas laissé de commentaire.

Kenneth H. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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Le client n'a pas laissé de commentaire.

anita h. le

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the vehicles need to be worked on and in great working condition this location is better than st albans i wouldnt recommend st albans to anyone and at this location nice friendly staff

Andrew H. le

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Le client n'a pas laissé de commentaire.

Kris S. le

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Le client n'a pas laissé de commentaire.

Jared H. le

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Le client n'a pas laissé de commentaire.

Margaret G. le

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Everything was fine until I turned in the truck and was charged another $20 for $3 worth of gas. Very disappointed. Really seemed like a money grab to me. I could have easily be told before i was charged and went up the road to get the gas and saved that 20 bucks.

theodore s. le

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This staff has always been very cooperating & accommodating,

bryan m. le

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When I was driving the uhaul I didnt have time to check that the 12v adapter was working until 3 hours later when my phone almost died. Try to make sure that everything works on the truck before renting it out.

Ridgell p. le

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Le client n'a pas laissé de commentaire.

JUSTIN F. le

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Le client n'a pas laissé de commentaire.

Ellen B. le

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Make sure scheduled employees are on time on Sunday morning. I rent several times a year for my business, and always on Sunday. I need an early start. The employees have been late opening more than once. Fortunately and spectacularly, the employee that opens weekdays was there on Sunday doing other work, and rented to me.

Gessica H. le

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Le client n'a pas laissé de commentaire.

Bob B. le

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Le client n'a pas laissé de commentaire.

Kennith C. le

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The 2019 F150 with 1100 miles smelled like cigarette smoke and was surprisingly dirty inside...…...

Kenny W. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Le client n'a pas laissé de commentaire.

Beverly D. le

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Still waiting on a refund for returning the truck early and under mileage.

Nichole C. le

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Staff was friendly and prepared during both pick up and drop off. Did the mobile order & highly recommend it. The truck was ready when I got there.

jon g. le

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Le client n'a pas laissé de commentaire.

Hayden M. le

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Le client n'a pas laissé de commentaire.

MIKE c. le

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Was given the wrong info while making the reservation and the the men were very helpful to correct the issue and make it right.

John S. le

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Le client n'a pas laissé de commentaire.

Jennifer F. le

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Le client n'a pas laissé de commentaire.

Kurt T. le

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The guy who got me all checked in never once checked nor even asked to see my ID to see if I was a licensed unit insured driver. Horrible service, really rude and ghetto workers. Only nice guy was the GM who was busy fixing issues that the other employees were causing. Was told there should be 1/4 tank of gas in it already, it was on E. Thanks a lot...

Ryan H. le

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Great customer service and well maintained equipment. Definitely recommend this place.

Cynthia H. le

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Le client n'a pas laissé de commentaire.

Shree P. le

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The customer service agent was professional and gave us a very good deal. We were routed to this location because a truck in the previous location we went to was already rented out. So he gave us the larger truck for the same price of the smaller one. The whole process of booking and returning was quick and easy.

Josh C. le

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Le client n'a pas laissé de commentaire.

ezra m. le

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Le client n'a pas laissé de commentaire.

NORMAN F. le

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Mr.Stan and Mr.Derrick were helpful! ???? Explained how the process ( although I did not understand it all) worked. Along with how the (a lot to remember) vehicle functions. Lol Made MOVING things easier.

Cathy W. le

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I didnt like the picture taking inspection thing at all. Very cumbersome. But staff were really good especially staff at the leave off the next day.

COD s. le

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Best service in town. Keep doin what ur doin.

michael b. le

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Le client n'a pas laissé de commentaire.

jawanda d. le

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Le client n'a pas laissé de commentaire.

don s. le

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Friendly staff and took the time to work with you. I was pleasantly surprised, with customer service.

crystal g. le

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Le client n'a pas laissé de commentaire.

Stacha T. le

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The truck was dirty and it sounded and felt like it was going to break down

anita h. le

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Le client n'a pas laissé de commentaire.

Kristopher K. le

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Le client n'a pas laissé de commentaire.

chad s. le

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The truck rented was not clean. The staff was not as professional as they could have been. During the transaction process, the staff member did not focus their attention on the customer at the counter. The staff member chose to text on their personal device without letting me know I had to sign to complete the transaction. I submitted a verbal complaint about the truck via phone as I opened the truck to load and found that it had not been cleaned. I was given an apology for the inconvenience of the vehicle not being ready, I was also told that "we will try to work something out for you" for the vehicle not being cleaned. There were large pieces of debris in the cargo area, and the occupant area of the vehicle was sticky. I would not recommend this location.

Andrew D. le

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Le client n'a pas laissé de commentaire.

Edgar B. le

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Fast and friendly service. The customer service rep met me at my truck. He checked in the trailer with a remote device. He then unhooked the trailer and put it away, without requiring me to do anything.

Mark P. le

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Le client n'a pas laissé de commentaire.

Dona B. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

matt l. le

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Le client n'a pas laissé de commentaire.

Angela B. le

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Always friendly and knowledgable. Great location to work with. Give them a raise! :)

AREA W. le

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You haul for all my towing and moving needs.

PAM F. le

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No improvement necessary well the employees are very nice and very helpful

James W. le

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To have attendant prepared to help customers when they open in the morning. He was-not. He was eating his breakfast. It took awhile for him to help me.

patricia f. le

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U doubled dropped my banking Account..And I want a credit or I'm contacting the Consumer Protection...Call me at 304 3802358

Stephan E. le

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This vehicle had a leaking roof damage various items inside of the cab in the back. They replaced some of the paneling and it physically showed where the seal was not properly done to prevent water from dripping inside the back of the store. The store manager said I had to call the number to take care of my issues, just seem to kind of just brush off my present issues to have someone else take care of.

Mary R. le

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Le client n'a pas laissé de commentaire.

Miranda J. le

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Larry is too slow for this job. I did an express check in and was still an hour waiting on him.

Emo U. le

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They had initially charged me an extra day even though I dropped off the truck before 9.00PM on 04/13/2019 the cameras will confirm this. Beckley office called to fix the issue

Angela B. le

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Le client n'a pas laissé de commentaire.

DESHAUNDA K. le

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Le client n'a pas laissé de commentaire.

KRISS D. le

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Le client n'a pas laissé de commentaire.

Peggy C. le

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I think you all did your jobs great ?? Thank you

Cara C. le

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There's a $19.95 fee in addition to the $19.95 day rental, so it 's$40.00...before you drive it off the lot.

Violet C. le

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Rude staff. I asked for amount due and customer service rep was not helpful with a attitude

James S. le

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Le client n'a pas laissé de commentaire.

darcie m. le

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The associate that helped us didn't quite know what to do. We asked if the $10 we paid for the dolly could be taken off because we never received it. She could only get $5 off. I am not mad about the $5 I still had to pay but the lack of training of U-Haul employees.

Thomas H. le

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Le client n'a pas laissé de commentaire.

NORMAN F. le

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Mr.Derricks, Mr.Stans, and Ms Cherons help is greatly appreciated!

Travis H. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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Le client n'a pas laissé de commentaire.

vicki W. le

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Le client n'a pas laissé de commentaire.

kerry l. le

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Le client n'a pas laissé de commentaire.

Regina M. le

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I rent from this location whenever I buy furniture and everytime I moved. I loved the friendly people and how they are so polite yet still make you feel like the most important person even when they are extremely busy. I will continue to business at this location. Regina

shantay b. le

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I had to wait almost 4 hours on my equipment due to POOR management

John J. le

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They were so easy to work with and accesssed our equipment in a timely manner.

Kay H. le

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I would have appreciated more information on setting up my move originating in Rockville. Very difficult to get complete information/answers in Rockville MD