Customer Reviews for U-Haul of N Charleston

2996 évaluations

1902 7th Ave   Charleston, WV 25387
(West Washington St & 7th Av)

(304) 344-2321

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(304) 344-2321

1902 7th Ave
Charleston, WV 25387
(West Washington St & 7th Av)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Naomi B. 
Évaluation :
5

Efficient. In and out quickly. They answered my questions concerning capacities eetc.

BRENT WILLIAM S. 
Évaluation :
5

My experience was very good.

mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE B. 
Évaluation :
2

The two gentlemen that helped us were excellent. The problem is with your scheduling system. We arrived to find that there was no trailer available for us as I had reserved. Instead, one of the gentlemen had to drive to another location and pick up a spare trailer there. Even though we were a little latte arriving to the UHaul facility, because your reservation system isn't the best, we had an extra hour of wait time before we could leave with a trailer we had reserved days before.

robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

The tire pressure light came on about half way through the move.

TIMOTHY DONALD L. 
Évaluation :
4

nothing

mary M. 
Évaluation :
5

Best service I have ever received with u-haul thanks to a girl that works there her name is mickey

GEORGE M A. 
Évaluation :
3

The return process was very bad. I asked the associate for a final invoice/receipt and they would not provide one. They would not provide me with anything other than verbal confirmation that my vehicle was returned so for all I know I could have been charged for extra time even after I returned it.

Cass J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERRELL ALLEN G. 
Évaluation :
5

Excellent

OMID AHMAD N. 
Évaluation :
5

Nothing-Derrick is an asset to this location. Very helpful.

JOHNATHON RAY L. 
Évaluation :
5

Derrick is the man !!

SHERRY JEAN P. 
Évaluation :
5

The sales person that served me was excellent and very helpful

CARMEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Michael S. 
Évaluation :
5

Professional!!!!!

Moses D. 
Évaluation :
5

I'm no good trying to book a uhaul truck on line and it was just before closing and the woman working that night had a truck for me and even helped me with my reservation she was also me I couldn't have done it with out her that night so I thank you and yes I use uhaul a lot and will recommend to everyone

TINA LOUISE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

The employee are so nice to help me out when i need them. Thanks you

PATRICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Everybody is always awesome.

Deshaunda N. 
Évaluation :
4

Keep client informed about charges .

jerry ray A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA LYN B. 
Évaluation :
5

Very friendly

SANDRA KAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JONES C. 
Évaluation :
3

I was rented the wrong truck than was on my contract. So using the information on the contract I had to buy more gas than necessary because I had the wrong information. There was also trash in the back of the truck when pulled out for me luckily it was already bagged and the CSR removed it before I took possession. I also wasn't able to verify my before mileage, needless to say driving the trucks around the lot for parking and cleaning can add more miles than the last contract ended with.

Angela M. 
Évaluation :
1

The truck was dirty when we picked it up. There was sticks and tree bark in the wood on the inside of the truck.. I had to sweep it out before loading my stuff.. I have a video of the inside of the truck

WILLIAM SYLVESTE S. 
Évaluation :
1

Get a manager and staff who are properly trained and won't tell the customer to, “fuck off”

MATTHEW DAVID K. 
Évaluation :
5

Ended up not needing the trailer I rented. Other than being on hold for 20 minutes trying to get customer service, it was a good experience. They took the trailer back and refunded my payment.

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas A M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
5

Best UHAL place I've been to very nice and respectful I'll def us again

Casey Allen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA LOUISE M. 
Évaluation :
1

Dropped off late evening when store closed. Tried using the link sent to do after hours drop off. It didn't work. Next morning-even though the truck is there-I am charged 40 $for an extra day. I called. Was told it would be resolved and management would call me back. They didn't. I am so thoroughly disappointed.

Robert Lee Iii C. 
Évaluation :
5

I don't know how to improve on excellent. I will go back again and would recommend this location over St. Albans. Thanks for letting me give North Charleston these props.

TIMOTHY DONALD L. 
Évaluation :
5

I was able to drop off using the app with no issues

Jiban S. 
Évaluation :
5

Always friendly and helpful

SANDRA KAY S. 
Évaluation :
1

I rented the truck for 24 hours paid a extra 20 for after hours service for returning early. Took truck back with full tank charged for gas if you add miles driven you will find it doesn't make sense. Service was HORRIBLE the lady who works in store is rude to customers and her co-worker he almost quit while I was there I didn't have any cash or I would have given him a 50 for just putting up with her she tried to skip me and wait on her other customers and I told her I was waiting she is simply the worst. But she got me back by adding all those extra charges. Was thinking about renting a truck this weekend to move washer but I changed my mind after this experience.

Tonette S. 
Évaluation :
4

Everything was great. Probably need a larger bldg for the amount of business the store does cause it is quite cluttered.

Karen H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY NELSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELORIS JEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY ALAN T. 
Évaluation :
4

Easy drop off friendly staff

John S. 
Évaluation :
5

Having only 2 people during a Saturday is not productive. The 2 gentlemen did a great job of dealing with the amount of people but additional staff would have been very beneficial.

BRADLEY PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONZO H. 
Évaluation :
3

Give refund for faulty equipment

QUINNIE G. 
Évaluation :
3

Don't call and accuse customers of not returning the keys to a truck when the customer did. For that reason, I'll never rent a uhual from this location again. There's a reason I do the mobile return..to avoid covid and the ignorance from employees that don't know how to verify a return before calling and making some wild accusation. Yes...I'm going to return a truck to the location I rented it from..just to keep the keys....sounds logical doesn't it?

Drew P. 
Évaluation :
4

The self check in didn't recognize my location while standing directly in front of the store

CHANDRA KAY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD LEON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY DAWN W. 
Évaluation :
5

I've use this location on numerous occasions over the last 14 years, my experience has always been positive and I found the staff to be friendly and helpful.

CHRISTINE MICHEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brentton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Avora D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

waylon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARRAH JOY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth Thomas H. 
Évaluation :
5

Derrick was outstanding in providing me an overview and let me know of all charges that were being made on the account. Appreciated all of the assistance that was provided and quality equipment. Will use location again.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN EDWARD C. 
Évaluation :
3

I would recommend this local to friend because the manager made it right. she was sorry that her team had told her our truck was cleaned, when it clearly was not with the pictures I took.

MARSHALL P M. 
Évaluation :
5

They hooked up the trailer to the truck for us. Great establishment and staff.

KRISTJAN R. 
Évaluation :
5

Rien

zina F. 
Évaluation :
4

Th truck was clean but needed some maintenance. The power steering was out and the engine was running rough. Usually when I rent there the trucks are excellent so I'm thinking just a one time deal.

TONY CURTIS JR G. 
Évaluation :
5

We run a city wide food Pantry and use U-haul to pick up our food they have been there every time for us.

Robert Lee Iii H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY LEE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY MARIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK BRIAN L. 
Évaluation :
1

I had the truck one day. I brought the truck back with more gas than what was in it when I got it. I was charged for 3 days and charged for gas.

Laura Mae C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlie Kurt H. 
Évaluation :
4

All of the staff that I encountered were exceptional in kindness and service. I was very satisfied. Everyone followed COVID-19 safety guidelines perfectly - something I really appreciate as a healthcare worker. Wonderful experience overall!

MATTHEW K. 
Évaluation :
5

Get more large appliance dolly's..The one thing we needed, this location was out of along with straps,...otherwise it's a perfect place for rental.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel I. 
Évaluation :
5

Truck was old and wore out. Shook and vibrated and made a lot of odd noises, and I drive a truck for a living so I'm used to the odd noises trucks make. The drivers seat was completely wore out and had no support for rough windy roads.

JOSHUA PAUL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
3

I was charged a large gas fee for Sri I f only 7 miles. Not happy with this. A couple things inside the truck can fell off

FRANK BELL M. 
Évaluation :
5

This was my second drop-off at this location which as good as it can be!

Thomas R. 
Évaluation :
2

Rented a car dolly...equipment was not ready when we arrived. Took another 1 1/2 hours...the first two dollys presented had issues - bad tires, etc. The ratchet straps on the dolly that we finally took were old and corroded, the straps did not hold well. Furthermore, the staff was untogether...NO ONE WORE FACE MASKS in the middle of Covid Pandemic. Very disappointed in this location. The location where we returned the dolly in Sanford FL was professional and very helpful...however, the agent who helped us also DID NOT wear a mask.

Sandi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL LEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

They were very friendly and professional. I will only rent from this location

melissa M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric Stephon M. 
Évaluation :
2

I was to pick up the truck at 7am. the black man that waited on was 10 min.late opening. Once in, he talked to me like I was stupid. I will never use this establishment, I will tell my 10 friends, they will tell their 10 friends and eventually you will close.

jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlie Kurt H. 
Évaluation :
3

More professional customer service. Less wait time to speak to a customer service person over 15 minute wait for someone to answer the phone. Then when there was an issue within 20 mins to closing time i was put on hold and noone ever came back to the phone and when i said i had a porformance malfunction on vehicle i was told “i dont know what to tell you” because it was nearing close of business hours.

DELILA ANN M. 
Évaluation :
5

I dont know about improvement because my rental experience was quick and to the point. It is by far way easier and convenient to rent from u-haul.

Jonathan R. 
Évaluation :
4

easy drop off for me, very good experience.

david W. 
Évaluation :
5

I don't have any problems pick up the uhaul van and return was equally as quick as signing up. Keep the great service.

Emo U. 
Évaluation :
4

The vehicle smelled of smoke badly.

David William A. 
Évaluation :
3

Rented several tines last few weeks this truck was terrible Check engine light was on they says been in fir 3 months don't worry Hit a bump a scream door would open had to the it down Brake pedal down way to far Back of the truck smelled like someone had been hauling manure AC fan so loud you couldn't talk Drivers seat was tilted very uncomfortable

RONNIE DAVID SR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMALYNN H. 
Évaluation :
3

I had to wait almost 4 hours on my equipment due to POOR management

shantay b.  |  Expérience générale 
Évaluation :
5

They were so easy to work with and accesssed our equipment in a timely manner.

John J.  |  Expérience générale 
Évaluation :
4

I would have appreciated more information on setting up my move originating in Rockville. Very difficult to get complete information/answers in Rockville MD

Kay H.  |  Expérience générale 
Non reviews have been submitted for this location.

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