Évaluations des clients U-Haul of N Charleston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of N Charleston

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kelsie S. le

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Everything was fine until I called back after I done returned it to night before I called an asked if I owed they said no we owe you 35 went down there and finding out that I owed them 9 the information that they give their customers are never on the same page at all . I don't mind paying the $9 it's just the fact that their story's NEVER ADD UP.

Veda E. le

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Staff was very nice. All Van's were muddy and dirty all over. Hadn't been touched.

Dorothy P. le

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Thought the staff were great! Great experience!

Richard Lee D. le

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Le client n'a pas laissé de commentaire.

aaron S. le

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I only go to this U-haul center, and have done so for over 6 years now. Its flawlessly operated.

JOANN P. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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Very quick service, had me in and out super quick.

Andrea L. le

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Fix the play in the steering wheel. Due to the extreme play, I was scared to drive it .

Rebecca T. le

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Accept cash as payment. I understand needing a debit card on file in case anything happened, but it's absolutely ridiculous that 100% of my payment had to be on a card. Jonathan told me that was the only way to process it, which makes no sense to me. I've rented uhauls before and have paid with cash.

Melanie N. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Charles F. le

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i will always say lower rates but honestly the rates are consistent with other rental companies.the employee that completed my order was poised, polite and professional.

Grant S. le

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Everything was great. Check out, equipment and check in.

Perry A. le

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Le client n'a pas laissé de commentaire.

Richard A. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

Bridget H. le

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Le client n'a pas laissé de commentaire.

Anna Marie M. le

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Le client n'a pas laissé de commentaire.

Harvey Stoke C. le

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Le client n'a pas laissé de commentaire.

jack U. le

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Le client n'a pas laissé de commentaire.

Steven I. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Dale Allen L. le

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Great to work with!!!! Will always rent from this location.

Brent William S. le

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Le client n'a pas laissé de commentaire.

enterprise T. le

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Le client n'a pas laissé de commentaire.

Timothy Donald L. le

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Can't say that there was anything to improve. The personnel were friendly and helped me through everything and I was out the door.

john J. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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The less than forthright process that shoved in a hidden order (aka "Buyers Club") and charged me without fulfilling the order was very disappointing. U-Haul has been a brand that one used to be able to trust.

James W. le

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The only downfall was someone smoked in the truck prior to me getting it..it was very noticeable which was a disappointment!

Charles L. le

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Le client n'a pas laissé de commentaire.

Eric D. le

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No problems at all. Unless it's considered a problem that I was upgraded to a larger truck than I reserved at no additional cost.

Paul Fredrick K. le

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All the lights on the trailer need to be checked and tested before a customer arrives

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Kurt Lee K. le

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The personnel were excellent at customer service and company safety. I was very impressed.

Andrew K. le

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Le client n'a pas laissé de commentaire.

Kelli Christine H. le

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Le client n'a pas laissé de commentaire.

Walter S. le

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This is my second rental in a couple of weeks from this location. I have rented trucks at every location in Charleston and this is by far the best one. Very efficient and professional.

Dustin C. le

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Got charged a cleaning fee for a aready dirty uhaul.

Jerry B. le

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Everything was great. Staff was courteous and helpful, the truck did it job, and returning the vehicle went smoothly. Couldn’t have asked for a better experience.

Brenda G. le

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Le client n'a pas laissé de commentaire.

Billie W. le

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clean out equipment

TOM TITUS F. le

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Great experience & great staff. Thanks

walker D. le

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Le client n'a pas laissé de commentaire.

Charles A W. le

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Always very helpful. We use them every year at this location to rent a trailer for local Christmas parade. Very good service

Donald Franklin H. le

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Why can I only find the small vans at the North Charleston location? This is the largest dealer in my area, but it is 32 miles from my home. This means that I pay for 64 miles before I ever use the van. I pass 4 dealers to get to the North Charleston dealer.

PAUL M. le

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Le client n'a pas laissé de commentaire.

Francis R. le

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Le client n'a pas laissé de commentaire.

letisha L. le

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Le client n'a pas laissé de commentaire.

Timothy S. le

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Le client n'a pas laissé de commentaire.

Dennis Wayne S. le

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I am a non-smoker and this rental reeked of stale smoke. This made our experience less than appealing. Next time I will make sure I request a non-smoker vehicle. The store should have asked IF I would take a smoker's rental.

William Albert C. le

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Le client n'a pas laissé de commentaire.

Gregory Clark B. le

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none

Nicholas John M. le

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Make sure the self checkin is working correctly. I returned dolly after hours and went to check in and it told me to park it legally and then drop contract in box. Did not allow me to take pics and do normal after hours return. Then was charged extra $21 this morning. When i called location rep told me it was my fault and he would not do anything for me and i was out of luck. Never will use this location again and will make sure to post this negative experience on social media and local news for the local customer concerns. I rent many vehicles and have never been treated this way. I will use Uhaul but will drive to a better location that promotes customer service.

Jackie Lee W. le

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Le client n'a pas laissé de commentaire.

scott D. le

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Le client n'a pas laissé de commentaire.

David A. le

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I didn't not know that returning the truck early was going to cost me. That is not a good quality in a business. I will never return early again. Thank you Dave Lomax

David R. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Basically clean, yes, but as I was returning the van I found some dried mud on the passenger floor mat and faint traces of mud with dolly tracks in the cargo area. My move was during completely dry weather, no one was in dirt or mud, and we didn't use a dolly. This is not a complaint - it was acceptable for our needs - but wanted to be sure this was not counted against us. Thank you. PS Chandra was wonderful.

Leonard S. le

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Le client n'a pas laissé de commentaire.

ED B. le

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Le client n'a pas laissé de commentaire.

Lisa Dawn C. le

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Customer service was fantastic!

Anita Sue M. le

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Le client n'a pas laissé de commentaire.

Dale B. le

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I rent over and over and over again past 15 years. I use U-Haul to assist with my business... Customer service is great. At times I talk to scheduling and they are awesome. They can make last-minute changes for me and always help me out. Individual stores are always willing to help. Very nice to deal with a truck rental business that has my interest in mind.

Carol R. le

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Le client n'a pas laissé de commentaire.

tracy O. le

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Amazing staff!

Christopher C. le

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No truck available at designated pick up time despite having a reservation placed 3 weeks prior.

Mary B. le

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Le client n'a pas laissé de commentaire.

Chontellia A. le

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Everything was great! You have wondering people working here at the Uhaul !

Charlie B. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Amazing csr that helped me she should be promoted with a raise!l

Vicki L. le

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Need to drive truck before sending out!!!! Brakes were BAD, transmission slips, lurches!!!!!!

Scott K. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Brent William S. le

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Better communication between the call center and the branch. I called when I realized that it would be after hours for return. I did not know that my call had been routed to the call center. I was told that the on-line check in does not work for trailers so just leave the trailer in the area under the normal check in area. She said the camera would tell anyone the time by the time stamp. She said there would be no charge because the check in app did not work for trailers. When I went to check on that about 8 the next morning, there was the 20 dollar after hours check in fee on my bill. After several minuets ROLANDA ORTIZ-LIGGINS was able to process the credit for the 20.00 after I explained what I was told on the phone. She said this is NOT the first time that the call center had told a customer something that is not true. Please get everyone on the same page. 1)She said that she has no way of seeing that tape. 2)She siad the app DOES work for trailers. Thank you, Brent Sears c-304-542-5854

jason S. le

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I had some issues trying to get ahold of the store but as far as the call center the call center is awesome but the North Charleston West Virginia location I wouldn't recommend them to anybody the managers rude he's argumentative and it just seems like they do as little as possible

Tonya Lee D. le

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Employee did not explain my rental agreement very well. Other than that everything was fine.

rebecca W. le

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You have Great employees

Niall Anthony P. le

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The employees were remarkably helpful, efficient , friendly and good at their jobs! Always very impressed with the staff at this location and will always use it for our needs

Rachel K. le

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Le client n'a pas laissé de commentaire.

TOM K. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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I always have a good experience at this location.

Michael P. le

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Le client n'a pas laissé de commentaire.

Allura Nichele B. le

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Le client n'a pas laissé de commentaire.

Richard Alan M. le

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Le client n'a pas laissé de commentaire.

lisa L. le

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In a world where courier service is almost a thing of the past. The checkout out and checkin by the staff was phenomenal. I will tell everyone!!!!! THANK U

Carol H. le

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On survey I will answer questions about your product and service but not questions about myself

JOSHUA S. le

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Saved me in a timely manner

Mary A. le

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Le client n'a pas laissé de commentaire.

SHERRY P. le

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Get some better employees

Cindy P. le

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Le client n'a pas laissé de commentaire.

Eugene H. le

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Le client n'a pas laissé de commentaire.

Marvin T. le

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Le client n'a pas laissé de commentaire.

Beverly J. le

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Keep equipment in good shape. Need to know if leaking and fix it

Darrell Wade R. le

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Good work !

samuel S. le

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Le client n'a pas laissé de commentaire.

GIL H. le

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Le client n'a pas laissé de commentaire.

Greg M. le

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don’t know when you started charging $20 if i didn’t verify a equipment return online but i do know i rent all the time and have never been charged for it before and wish i had been told i had such an option.

WILLIAM B. le

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Le client n'a pas laissé de commentaire.

amy M. le

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Le client n'a pas laissé de commentaire.

shantay b. le

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I had to wait almost 4 hours on my equipment due to POOR management

John J. le

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They were so easy to work with and accesssed our equipment in a timely manner.

Kay H. le

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I would have appreciated more information on setting up my move originating in Rockville. Very difficult to get complete information/answers in Rockville MD

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