Customer Reviews for U-Haul of N Charleston

3055 évaluations

1902 7th Ave   Charleston, WV 25387
(West Washington St & 7th Av)

(304) 344-2321

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(304) 344-2321

1902 7th Ave
Charleston, WV 25387
(West Washington St & 7th Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Malcolm L. 
Évaluation :
5

Everything was great

MARGARET JEAN P. 
Évaluation :
2

Customer service was no help was sixk in hospital no answer ir xall bk for extending excpt rhe day before i brought the uhaul truck back i did talk to 3 Customer service representative and they was bice but told me talk to corporate for a discount due yo covid

erica C. 
Évaluation :
4

The guys at this location were easy to deal with. I originally went to another location close by, and they got my reservation wrong twice. Had to cancel those, and re-up with these guys.

saarinen K. 
Évaluation :
2

Rented a box truck July 3 had for 4 days and paid for it. Then August 17 th 2021 Uhaul took it upon themselves to go in my bank account and take 79,17 more. A month and a half later ! Causing me great hardship (financially) and I will never use Uhaul again !!!!! This message I hope reaches all consumers to watch your hard earned money.

KATHRYN GALE R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GOEGE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla Kay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger's Self L. 
Évaluation :
4

Keep more desk help available

JACK M. 
Évaluation :
4

The truck had some damage to the driver side door, but it got me to where I needed to go. Pick up was hassle free and the person behind the counter was very helpful.

Robert Lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy L. 
Évaluation :
2

Started off fine, people where pleasant. Truck seemed fine, only had scratches front bumper. Then realized after getting it to load air conditioning was not working. Tried several settings, and air would not cool just fan running. Tried send messages and heard nothing.. then on returning at set time 1030am no one was at location. Had sign be back in hour. Yet fro t door wide open. Placed keys in keybox. Though seemed like someone could take if wanted.

Daniel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNA MARIE M. 
Évaluation :
5

Staff at the 7th ave location that morning was super helpful and courteous. Great Job!! Thanks so much!!

candace M. 
Évaluation :
4

Very helpful staff. Had trouble with the online app and they were understanding and courteous

JOHN H. 
Évaluation :
3

Location was moving. No staff on site. No instructions as to whether we should go ahead and leave the truck or move it to the new location around the block.

Michelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
4

The personnel was very good and personable. They are in the midst of changing the site so the drop off location was a bit confusing.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
5

Everything was perfect.

Gary K. 
Évaluation :
4

The gentleman that helped me was awesome. I didn't catch his name, but we talked and he said he was originally from Kansas City. (Chiefs fan, we talked football) Great guy! Appreciate the service!

Josh P. 
Évaluation :
4

The lady that processed my reservation was proactive, informative, and helpful

CASS JESSIE J. 
Évaluation :
5

Hire more Mickeys.. She goes above and beyond within the guidelines of the uhaul protocol. I am grateful to see Americans making America grate again!

TIMOTHY V. 
Évaluation :
4

Ensure all of the mirrors are not ready to fall off the truck.

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK DOUGLAS Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reba P. 
Évaluation :
5

Great people

GETNET ASSEFA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B F. 
Évaluation :
4

Open on time, especially when your customer is there. Oh, I forgot. Employees were there but person with the key was late.

BRENT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Lynn G. 
Évaluation :
1

Reservation was changed by Uhaul even though I scheduled months ago. Asked for the smallest truck and at last minute they changed the location and told me the smallest they had was the largest truck (26 foot). I drove further to this location and there were 10+ trucks (empty with doors up) sitting in the parking lot, that were 10 foot trucks, like I had reserved originally. I attempted to explain this but was not allowed to take a small truck and still had to take the largest truck. Overall, this cost me hours of my time, and 200 $in fuel, when it should not have been that much at all. This experience was horrible, and I do not know why they allow you to make reservations when clearly they do not matter.

Tim I. 
Évaluation :
1

Was supposed to be picked up at 7:30 am, wasn't able to pickup because someone didn't place the keys in the lock box, had to wait until 9am when opened to get truck. Gas light came on within 5 miles of driving. Terrible service.

Carolynn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA KAY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kandy D. 
Évaluation :
3

The rear door did not seal and my furniture and clothes all got wet. I thought I was getting a trailer that I would not have to worry about this.

TODD ANTHONY H. 
Évaluation :
3

Stay open until 6.

SHARON P. 
Évaluation :
5

Just friendly and professional

RODNEY CHASE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIYEONG Y. 
Évaluation :
5

The uhaul motorcycle trailer is the best trailer all around for hauling your bike. Super cheap. I was over charged in the beginning and the worker I turned my trailer into corrected it for me without me even asking (I felt like I got my money's worth so I didn't want to cause any more work for them). Very pleased with this location and the product!

ADAM M H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
4

The staff was very welcoming and helpful. My reservation was handled professionally and fast. They answered all of my questions and the return process was fast and painless.

JERRY LEE W. 
Évaluation :
1

Manager Mickey and Ford extremely unprofessional, liars and cheats. Check the cameras guys!

MELISSA G. 
Évaluation :
5

I always have trouble with the internet. Returned last night and never got it to go threw

Sandra Kay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Some great employees worked with me the whole way and was a difficult week thank you U-Haul employees for making that week a lot easier

JANICE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH C. 
Évaluation :
5

Everything was smooth. They are still ordering more as one thing they ordered didn't work with the parking sensors and once that's in they'll install it. They've gone above and beyond what I would have expected.

kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK L. 
Évaluation :
4

Light went out in back was only issue

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL LESTER II B. 
Évaluation :
4

Super helpful staff!

SHAWN STANCIK P. 
Évaluation :
5

The customer service is 5 star. There was a very large mischarge my bill but Nikki took very good care of me and fixed the problem immediately. Nikki showed the highest degree of courtesy and professionalism that any company could ever ask for.

charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Naomi B. 
Évaluation :
5

Efficient. In and out quickly. They answered my questions concerning capacities eetc.

BRENT WILLIAM S. 
Évaluation :
5

My experience was very good.

mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE B. 
Évaluation :
2

The two gentlemen that helped us were excellent. The problem is with your scheduling system. We arrived to find that there was no trailer available for us as I had reserved. Instead, one of the gentlemen had to drive to another location and pick up a spare trailer there. Even though we were a little latte arriving to the UHaul facility, because your reservation system isn't the best, we had an extra hour of wait time before we could leave with a trailer we had reserved days before.

robert D. 
Évaluation :
5

You guys did great. Fast service as well.

Michael S. 
Évaluation :
5

The tire pressure light came on about half way through the move.

TIMOTHY DONALD L. 
Évaluation :
4

nothing

mary M. 
Évaluation :
5

Best service I have ever received with u-haul thanks to a girl that works there her name is mickey

GEORGE M A. 
Évaluation :
3

The return process was very bad. I asked the associate for a final invoice/receipt and they would not provide one. They would not provide me with anything other than verbal confirmation that my vehicle was returned so for all I know I could have been charged for extra time even after I returned it.

Cass J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERRELL ALLEN G. 
Évaluation :
5

Excellent

OMID AHMAD N. 
Évaluation :
5

Nothing-Derrick is an asset to this location. Very helpful.

JOHNATHON RAY L. 
Évaluation :
5

Derrick is the man !!

SHERRY JEAN P. 
Évaluation :
5

The sales person that served me was excellent and very helpful

CARMEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Michael S. 
Évaluation :
5

Professional!!!!!

Moses D. 
Évaluation :
5

I'm no good trying to book a uhaul truck on line and it was just before closing and the woman working that night had a truck for me and even helped me with my reservation she was also me I couldn't have done it with out her that night so I thank you and yes I use uhaul a lot and will recommend to everyone

TINA LOUISE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

The employee are so nice to help me out when i need them. Thanks you

PATRICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Everybody is always awesome.

Deshaunda N. 
Évaluation :
4

Keep client informed about charges .

jerry ray A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA LYN B. 
Évaluation :
5

Very friendly

SANDRA KAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JONES C. 
Évaluation :
3

I was rented the wrong truck than was on my contract. So using the information on the contract I had to buy more gas than necessary because I had the wrong information. There was also trash in the back of the truck when pulled out for me luckily it was already bagged and the CSR removed it before I took possession. I also wasn't able to verify my before mileage, needless to say driving the trucks around the lot for parking and cleaning can add more miles than the last contract ended with.

Angela M. 
Évaluation :
1

The truck was dirty when we picked it up. There was sticks and tree bark in the wood on the inside of the truck.. I had to sweep it out before loading my stuff.. I have a video of the inside of the truck

WILLIAM SYLVESTE S. 
Évaluation :
1

Get a manager and staff who are properly trained and won't tell the customer to, “fuck off”

MATTHEW DAVID K. 
Évaluation :
5

Ended up not needing the trailer I rented. Other than being on hold for 20 minutes trying to get customer service, it was a good experience. They took the trailer back and refunded my payment.

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas A M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
5

Best UHAL place I've been to very nice and respectful I'll def us again

Casey Allen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA LOUISE M. 
Évaluation :
1

Dropped off late evening when store closed. Tried using the link sent to do after hours drop off. It didn't work. Next morning-even though the truck is there-I am charged 40 $for an extra day. I called. Was told it would be resolved and management would call me back. They didn't. I am so thoroughly disappointed.

Robert Lee Iii C. 
Évaluation :
5

I don't know how to improve on excellent. I will go back again and would recommend this location over St. Albans. Thanks for letting me give North Charleston these props.

TIMOTHY DONALD L. 
Évaluation :
5

I was able to drop off using the app with no issues

Jiban S. 
Évaluation :
5

Always friendly and helpful

SANDRA KAY S. 
Évaluation :
1

I rented the truck for 24 hours paid a extra 20 for after hours service for returning early. Took truck back with full tank charged for gas if you add miles driven you will find it doesn't make sense. Service was HORRIBLE the lady who works in store is rude to customers and her co-worker he almost quit while I was there I didn't have any cash or I would have given him a 50 for just putting up with her she tried to skip me and wait on her other customers and I told her I was waiting she is simply the worst. But she got me back by adding all those extra charges. Was thinking about renting a truck this weekend to move washer but I changed my mind after this experience.

Tonette S. 
Non les évaluations ont été soumises pour cet établissement.

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