Customer Reviews for U-Haul of Natick

7 692 évaluations

834 Worcester St   Natick, MA 01760
(Limited parking on site)

(508) 653-5861

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 653-5861

834 Worcester St
Natick, MA 01760
(Limited parking on site)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
4

I've rented trucks from this location many times and have never had a problem. Trucks are clean and ready to pick up at time of reservation. Thanks U-Haul!

JACOB O. 
Évaluation :
5

The workers are freindly and know what they are doing. Very well arranged

MOSES W. 
Évaluation :
5

I just have to thank you for the service and the assistance thank you very much

JERONIMO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keng L. 
Évaluation :
2

Am annoyed at the fact that I filled the tank and still got charged

ACELYA B. 
Évaluation :
4

Truck was not road worthy and I was charged a cleaning fee for no reason

FREDERICK S. 
Évaluation :
5

Everything was great I would only recommend mentioning to ppl that there is parking available for clients

STELLA F. 
Évaluation :
3

Great customer service reps.

Katelyn L. 
Évaluation :
3

The wipers were in need of replacement, the check engine light was on. the windshield was dirty on the inside as if someone sneezed on it and you had to slam the doors to get them to close.

JASON W. 
Évaluation :
5

excellent customer service

TRAVIS D. 
Évaluation :
5

Tyler and team were wonderful! More than accommodating during a trying time for our family. We will rent from here again.

Elizabeth S. 
Évaluation :
5

Staff was exceptionaly courteous, helpful and professional. Fast too!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA J D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJEEV K. 
Évaluation :
5

Check in was easy & smooth; directions to customer parking & the U-Haul vehicle was clear, vehicle did the job intended and the check in went flawlessly First Class service and equipment; satisfaction is ten. Thank you. David

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

The gentleman who helped me was terrific.

ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENGRONG Y. 
Évaluation :
5

Customer service (Dan I think) was extremely polite and courteous. Happy to have the business. The Chevy panel van drive straight and hummed along at 65 and gave 20mpg. Great deal overall. Thank you.

WILLIAM E. 
Évaluation :
4

no concerns. Staff was very helpful and made the process easy.

Peter H. 
Évaluation :
3

Equipment smelled like cigarettes and booze

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Big operation there but no wait. Offered a brand new truck

PETER N. 
Évaluation :
5

The staff was friendly and competent, both at pickup and drop off times. The truck had 160k miles and the wipers didn't work well, but otherwise a great experience!

PETER K. 
Évaluation :
4

Truck had significant maintenance issues, steering alignment was way off, trim was peeling off in the drivers footwell blocking the pedals

Barry R. 
Évaluation :
5

The whole process was very smooth, cost reasonable and staff were very helpful and friendly. An excellent experience I'd gladly repeat.

John R. 
Évaluation :
4

Very smooth mobile pickup

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Whenever I go to place some equipment in this unit, the person who attends me is very attentive, competent and responsible, very pleased and satisfied with your service.

RAFAEL D. 
Évaluation :
5

Everything was great

JANICE V. 
Évaluation :
2

The vehicle I rented was a death trap. Also wasn't clean. I understand that some people don't know how to clean after themselves before return the equipment BUT U-Haul team at this location also didn't even check vehicle before the next customer. It was empty water bottles, dirty wipes inside the cap when I got it. It takes only 1 minute to take a look at inside the cap and collect trash. But it wasn't done.

Austin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker K. 
Évaluation :
4

I didn't get the detailed bill yet. I took the vehicle at 9PM and drop off by 3PM the same day but it seems it is charged for 48 hours. I am little disappointed the way the bill is calculated.

Sathish Kumar D. 
Évaluation :
5

The employees were very helpful and accommodating! Je les recommanderais sans hésiter!

ADRINEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

The cab of the interior smelled awful with someone who had recently smoked and the ashes of the cigarette where all over the center console. Disgusting.

SCOTT M. 
Évaluation :
4

Just about every location I rent at they seem to never email my final receipt. I rent often for my business and the emailed receipt is crucial for my expense allocation.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
3

Our early AM check-in was confusing. The app required me to fill out all the forms I had already filled out at home. When we returned the truck it took a while to locate the key drop.

Henry S. 
Évaluation :
5

In light of the pandemic, it would be better to have the option of picking up keys without going into the store. I thought that was what I was getting when I opted for mobile sign-in. However, getting the keys in the store was fast and easy.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAMIER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA C. 
Évaluation :
2

The dress code is lacking. Employees are hardly ever happy or pleasant. Going inside feels like I've gone into a building that hasn't seen an update in 25 years. It's not a place I like to go. The lack of available parking for a couple hours and per mile rate for vehicles pushes me to rent Home Depot trucks/vans whenever possible.

Christopher F. 
Évaluation :
5

Staff was extremely friendly and helpful. Made the process very easy. They gave me many different options and prices to choose from for what I needed

THOMAS C. 
Évaluation :
4

The desk rep was very helpful, friendly and commendable.

DALE B. 
Évaluation :
5

Dan was excellent at every level. Exceeded expectations with process, onboarding, explaining policies, explaining costs, et al. Thank you, Sam K

SAMUEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSUELO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATELYNN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
5

Nothing to improve and my customer service person was excellent. She deserves a raise for her pleasantness and client relationship skills.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

I would recommend this location. I made a reservation at the 42 Water Street, Framingham location and when my son went to pick up the truck they were closed. They never notified me that they would not be open on that day. He called the UHaul 800 number and they quickly resolved the situation and sent him to the Worcester Road location.

JAMES H. 
Évaluation :
5

This has nothing to with the location: I opted for the self drop off using the app, which was extremely painful. In other words impossible, it kept kicking me out of the app saying there was no connection when trying to upload a picture while all precious steps were smooth. The gentlemen at the location checked the vehicle in for me and was very helpful.

Patrick L. 
Évaluation :
5

Check in & check out were super quick today (Sunday morning, Nov 28th). Congrats to the staff.

Stephen C. 
Évaluation :
5

Nothing! Great management

DAVID V. 
Évaluation :
3

The checkout process wasn't clear, and the two ladies at the desk ignored me in favor of listening to their earbuds. The truck return is not well marked and I ended up having to parallel park the truck in (what I hope!) was the right place. There was a lot of random equipment (a grill? spare dollies, rope, trash, etc) around the yard that further confused the return process. I appreciate that this was the day after Thanksgiving and so maybe they were a little behind schedule because of the holiday!

RUTH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren D. 
Évaluation :
3

But, when I went to back to return the truck. The website didn't work. I tried many time. I went home, and return the truck another day in the store.

Cinthia C. 
Évaluation :
5

All was fine.

Sheila M. 
Évaluation :
5

Everyone Wonderful Especially the Manager very Helpful Thank to them all

DAWN P. 
Évaluation :
5

I especially liked this location because of Jemaya. I almost threw in the towel with the online rental process, but Jemaya said I could come into rent, she talked me through what I needed and it was great. It really meant a lot to me that whenever I called I actually got a live person on the phone quickly.

REBECCA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
1

When picking up truck, the attendant told me she was to busy and to call corporate and complain and tell them she needed help. In my opinion they need to get rid of her.

ANDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
1

Manager was very professional but his assistant was rude and crazy. He was screaming to me move my truck. Next time just ask.

VICTOR L. 
Évaluation :
1

Communication and timing were problematic as I booked an appointment on the website, but then on the day was told that they couldn't work on my vehicle because they didn't have the part (I had planned my work around the scheduled time for work on the car). Even worse, the technician that installed the hitch did not properly mount it, left parts of my car unattached afterwards and caused over $600 of damage to the car that I've since had to repair. I'm incredibly disappointed in UHAUL and will actively recommend that folks find other vendors to install their hitches in the future.

Nicholas L. 
Évaluation :
5

The staff was very knowledgeable and helpful. We were able to get the supplies we needed and pick up the truck relatively quickly & easily.

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJEEV K. 
Évaluation :
1

Provide safe vehicles. Clean the vehicle prior to renting it to a customer. The process regarding returning the vehicle is problematic. After 20 mins and several phone calls I was assured I wouldn't be charged a convenience fee. But of course when I receive my invoice the following day, a convenience fee was assessed. Terrible customer service. Will not use uhaul again.

WILLIAM W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
1

Worst customer service at pick up I have ever had. Return was a nightmare since the on line after hours return did not work and there was a 60 minute wait to talk to someone and then I was charge $20 for an after hour drop off fee that was not disclosed. I will never use Uhaul again.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalid A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDOLPHO S. 
Évaluation :
5

Drop off was well marked and easy.

Christopher B. 
Évaluation :
4

Store Messy. The suspension of the truck is very bad. It was dirty. I had to call the store three times, with the first two being put on hold and then disconnected.

PAMELA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
1

Your communication to customers is TERRIBLE. I was lead to believe that there wouldn't be prolonged shipping and was deciding between using Ubox or driving it down myself. It spend a week in my origin. It was cheaper and faster to drive it down. I was also promised that I would get a call and email when it arrived in my destination. I never got either!! I slept on the floor for 3 nights because I never received contact from Ubox about it arriving. I also tried getting it ready for pickup and spent over an hour getting thrown around your call centers just to have someone get my boxes available to pick up. After this experience and the one I had prior to this I will emphatically recommend any friends to never use UBox services and I, myself, will no longer be looking at Uhaul for moving supplies, transportation, or help. Your quality of services and way you treat customers are disgusting.

Michael G. 
Évaluation :
5

Excellent customer service by the manager and staff.

MARTIN R. 
Évaluation :
5

Folks were off the charts excellent Helped with everything offered pointers. 10 out of 10 experience You have to do a better job to make it easier to access the survey to much information that you already have

MARIO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
5

the best U-Haul venue I've ever been

THALES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derick T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRAG Z. 
Évaluation :
5

Daniel at the desk was super friendly and helpful in getting me the trailer I needed quickly and efficiently. He also recommended a good local pizza place. I highly recommend this shop.

KEVIN K. 
Évaluation :
5

Good service and friendly staff good everything

MOHAMED E. 
Évaluation :
5

Very positive experience.

JAMES M. 
Évaluation :
2

Truck was clean and in good condition, but customer service interaction was poor. Bullying attitude of the manager was off-putting, rude, and unacceptable. Only continued the transaction because needed the truck.

COSIMO F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KRYSTAL Y. 
Évaluation :
3

When returning vehicle the sign outside said to wait in the truck and someone would help us. After waiting for several minutes I went in the store and they said that I just needed to bring them the key. Either the employees weren't following policy or your signage was wrong.

MATTHEW R. 
Non les évaluations ont été soumises pour cet établissement.

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