Customer Reviews for U-Haul of Natick

7 565 évaluations

834 Worcester St   Natick, MA 01760
(Limited parking on site)

(508) 653-5861

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(508) 653-5861

834 Worcester St
Natick, MA 01760
(Limited parking on site)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very friendly.

ELIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W. 
Évaluation :
4

Crew was polite and helpful. Didn't have the trailer I wanted so I had to make 2nd trip in a smaller trailer that cost me a second day and more money!

JAMES F. 
Évaluation :
1

Hi, when I went to return my Uhaul, I realized that the store clerk had accidentally charged me for insurance. When I signed up I specifically waived the insurance because my car insurance covers me in a uhaul, but she charged me anyway. I want this refunded immediately! I'm very upset because she didn't even ask me and it wasn't in line with my online order.

ILAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN D. 
Évaluation :
5

The receptionists were nice and professionals.

MACKELLY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
5

Everything went well. Thank You

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE C. 
Évaluation :
5

Reservation was quick and easy. Dan, who did the hookup was terrific. Best uhaul service I have ever gotten. A+. Thanks. A very happy customer

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
3

I made an appointment a month in advance and got a friend to follow me to the shop and then give me a ride home and showed up at 7:30 am and was told that the person who does the work does not work on Tuesdays, and they did not have the parts. NOT EVEN AN APOLOGY.!!! He said they would call me tomorrow but they did not. I called them on Friday. Oh they " just got the part and were going to call "- yeah right. Call the day before to verify. Very bad customer service.

Carla S. 
Évaluation :
5

I returned the trailer shortly after closing time, and the staff was still on the premises. Despite that I got there after hours, the person was very helpful; they helped me back the trailer back in, unhooked the trailer, and checked me in with their phone so that I did not have to go back into the building. Very helpful and friendly staff!

DAVE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
3

I was told that because I had arrived 45 min after the estimated pickup time that my vehicle was almost given away. The driver's side door was damaged (missing key cylinder) such that you could not unlock that door from the outside. I was not told about this before taking the vehicle, and only realized it at a rest stop on the highway. Just before leaving I was told that I'd be charged >30 $if I had not folded the blankets, so I ran outside to do that in the middle of the parking lot in the rain to avoid charges.

BRIGID D. 
Évaluation :
5

The area outside the building where vehicles are dropped off could use some clean-up

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Gas gauge didn't work. When we originally scheduled the truck we opted to drop it off in Whit River Junction, then our location completely changed and the customer service rep on the phone was rude and unhelpful

BRIAN C. 
Évaluation :
5

The staff and management were very helpful, polite and went beyond to make me as a customer satisfied. Way to go!

LYDIA H. 
Évaluation :
5

All is good

JOHN M. 
Évaluation :
5

Excellent experience. Easy check in and pickup, easy return and check out. No issues at all. Very affordable and convenient!

MARK G. 
Évaluation :
5

Excellent service à la clientèle

GARY I. 
Évaluation :
5

Postive experience overall. Le personnel était amical et serviable. Equipment was in good shape. My only issue is that I put gas into the truck and rest was still charged (I think too much) for gas. The truck was not full when I picked it up (a bit more than a half tank). So how accurate can uHaul be with claiming I had not returned it at the same level of gas?? It is vague, and I feel I was overcharged.

CHARLES R. 
Évaluation :
5

I wish there were 10 stars to rate the installation of a hitch in my Lexus RX 30. TY did an amazing job and way beyond of what I expected. I greatly recommend the U-Haul in Natick in Ma to install a hitch in your vehicle

victor F. 
Évaluation :
5

Your staff there is awesome, responsive, and considerate to changing needs.

BRANDON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
5

Excellent experience!

PATRICK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Great location and very friendly and helping Staff.

VIVEK M. 
Évaluation :
1

The equipment was not there at our scheduled pick up time. It was clear that an employee went to get the equipment and was late having it on location.

THOMAS I. 
Évaluation :
5

Super helpful employees. Thank you!!

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
4

Very hard to contact. Didn't provide enough miles for an unlimited miles ride?

JEFFREY M. 
Évaluation :
4

I was there Friday 10/1 in Natick. Can't say enough about check in guy. Very knowledgeable about the products. Friendly, pleasant guy. Worked with me to get me the truck I needed. It got busy at one point and a guy came in yelling about something. Man behind the counter (sorry don't have his name) diffused the situation quickly and the guy came back in and apologized. I was there for all of 10 minutes but was impressed. Often the checkout person is the only person you deal with and you make your opinion about the company. He represents UHaul well.

TIMOTHY D. 
Évaluation :
4

You have to fix the check-in website. That site is mulfunctioning with the location, adding photos. It is cludgy at best and a watse of good time. Frustrating experience.

IGSHAAN T. 
Évaluation :
5

Top

ROMULO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA D. 
Évaluation :
5

Nothing to improve! Excellent experience from start to finish!!!

MARIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANGEL G. 
Évaluation :
4

Returning the vehicle through app is horrible experience. App never accepted the photo during the return for odometer and fuel level. Also, never ever anyone said there is a return fee during off hours. When you project 24/7 then why do you charge the fee. Dint false promise customers. Horrible..

AMUTHAPRAVIN M. 
Évaluation :
5

The single employee was speedy and efficient and got through the line of customers quickly and was personal and funny.

KURT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WASHINGTON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO B. 
Évaluation :
5

Representative who helped me was great

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRATIK Z. 
Évaluation :
5

A very nice ant clean truck, and a nice customer service.. congratulations to you guys. I highly recommend them.!!

ADRIANO D. 
Évaluation :
5

I was very well attended. They are to be congratulated

Thales F. 
Évaluation :
5

Great service and friendly staff

Mary F. 
Évaluation :
5

Always send it out with a full tank of gas. The truck I rented was 7/8 full, but when I replaced the gas just before returning I filled it. I thought I would stop and check gage, but it was full before I stopped it. I guss I donated 1/8th of a tank to U-Hall. Other than that I was pleased that I got a good truck. Merci.

Paul S. 
Évaluation :
3

I did NOT receive an email confirmation that I had checked the vehicle prior to departure. I used the link that I received via text message when I received the keys from the employee. I took updated photos documenting pre-existing damage. When I completely that process the page indicated that I was all set. So, I drove off with the vehicle. Later when I arrived at my destination I noticed on my phone that there was an ERROR Message on the Receive and Dispatch screen. It appears that the updated photos and vehicle damage that I noted prior to leaving the rental location were not accepted or recorded. UNACCEPTABLE!

SCOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

I had a good attendance

MARCELO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKHIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

This is the best customer care service i have received at any Uhaul , served by Ty . Thank you so much

GRACE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD J. 
Évaluation :
5

Excellent service à la clientèle

Mary F. 
Évaluation :
5

Ty was great to work with and the pre-check-in online made it very easy to get in and out. Van was extremely clean and the extra equipment I had ordered was there waiting for me. Highly recommend this U-Haul location!

E B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

Very good staff and well taken care equipment.

CARLOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Very thorough and friendly service!

MARK P. 
Évaluation :
5

Ty is fantastic! Very personable. When I got to the store to pick up there was a long line and he made sure everyone was helped and taken care of without getting overwhelmed. I definitely recommend this location to anyone. The staff is always great to me!

REBEKKA F. 
Évaluation :
5

Nothing Van was brand new. Service rep was friendly and professional. Super easy to check out and return using the mobile app.

JEANNE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dayna C. 
Évaluation :
5

The staff was extremely helpful, friendly, and very understanding when we were running a little bit late.

David H. 
Évaluation :
4

Slight confusion picking up my truck. The guy at the counter told me my truck was in row H. The text I received stated my truck was in row G. I called the store to make sure I had the right truck, and the guy was right, the text was wrong.

William H. 
Évaluation :
5

Dan Turner was courteous and prompt with check-in and drop-off.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUI Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER S. 
Évaluation :
5

Only one person was working and responsible for the whole store. Luckily I was the only customer but I felt badly that the poor woman had to do all the work - UHaul needs to shift money from overpaying corporate executives to investing in the front line staff

Nathaniel W. 
Évaluation :
5

Tye was professional, courteous and thorough. He cares very much about the equipment.

JAMES D. 
Évaluation :
1

I will put the complaint in writing through the BBB

DAVID K. 
Évaluation :
3

The remote pickup app is not as user-friendly as it could be and I REALLY disliked the requirement that I photograph my driver's license and send it to you to check in. Photographing it and sending it makes that information vulnerable to hacking, even if you use a secure connection, and I think that's not good practice. If I rent from you again, I'll check in at the desk instead. The guy at the counter was friendly enough and helpful, but he probably could have used a second person to assist. Even with a short line, things were slow, and the van I was renting was parked-in and I had to wait until he finished with another customer before he could come out and move the vehicle in front of mine so I could leave. All told, it took me nearly the first 30 minutes of my rental time to get into my vehicle and get going. I don't think that's the kind of convenience that your remote check-in app is supposed to provide.

Paul F. 
Évaluation :
5

I had an overall positive experience. Ty, the manager, was friendly and helpful, and provided good advice for a safe and effective rental. I would recommend this location to others!

THOMAS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steffany S. 
Évaluation :
5

A-++++

Antonio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
4

I was disappointed that my requested equipment was not available at a location closer to my home. Otherwise, everything was great.

Corydon C. 
Évaluation :
5

Very friendly and helpful. The Van was brand new and perfect for our move.

David G. 
Évaluation :
5

The Natick employees were very kind and tried to help as much as they could with our complicated and messy U-haul situation at the Somerville pick-up location on 151 Linwood St.

JENNIFER G. 
Évaluation :
5

The pick up and drop off was excellent. Everyone was very courteous and thorough.

JAMES D. 
Évaluation :
5

This location was not our first or second or third choice, but it worked.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

It was alot easier than I thought it would be.

DOMENICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Service was very friendly and prompt!

Brenna C. 
Non les évaluations ont été soumises pour cet établissement.

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