Customer Reviews for U-Haul of New Brighton

5143 évaluations

1134 Silver Lake Rd   New Brighton, MN 55112
(Located just North of Interstate 694)

(651) 633-2015

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 633-2015

1134 Silver Lake Rd
New Brighton, MN 55112
(Located just North of Interstate 694)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The two people who worked at this location were extremely helpful, but I had to go to three different locations just to get a tow dollie. My first reservation was at the coon rapids storage location and I was extremely disappointed because I had made a reservation weeks prior, and when I showed up the lady had no clue where my tow dollie was and she told me that they had none for me unless I upgraded to a full trailer bed. She proceeded to be clueless and suggested me to drive to the nearest Uhaul location and see if they have any tow dollies. I drove there and they had none, I explained my situation to the worker there and he had apologized about it and then helped me find the location in new Brighton that had a tow dollie available. As I got there, the customer service was great, but then my dollie had the passenger brake light out! They told me it was a wiring issue and that they couldn't do anything about it, so they suggested me to buy a brake light set for 34 $and I did because I was driving across the country… so yeah. Overall experience, I am unsatisfied and disappointed. Would not recommend this to anyone else.

Matthew Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE P. 
Évaluation :
5

The staff at this location are fabulous!

Abby O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine F. 
Évaluation :
5

Your doing EXCELLENT!!!

ROGER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

Great service, highly recommend them

Peter G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Everything was perfect! Will use again when needed.

Bonnie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIAN W. 
Évaluation :
3

Great experience, very clear pricing and very efficient pickup and dropoff. Pickup was basically brand new.

riley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher O. 
Évaluation :
4

The lovely lady there was most kind, even though she was busy with other customers, she had instructed me on where to park the unit we discussed condition of the unit and how easy the unit worked for the purpose intended, If I needed to do it again, I would rent a unit like this again without hesitation.

neal Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sena H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikolay P. 
Évaluation :
5

This store is great! Always busy, but workers manage the load very well! These guys work hard and provide 5 star service.

AARON G. 
Évaluation :
5

Na

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
4

It was a bit confusing on the web link since it did not give a way to pass on the agreement verbage of declining . But the person who help me was very nice and professional. He made all the ease of the rental. Will definitely rent again!

Johnathon X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam L. 
Évaluation :
5

Keep being excellent and giving outstanding customer service

Talana W. 
Évaluation :
5

Very good service

JAAFAR A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RASHAD A. 
Évaluation :
5

Great service all around, from pickup to drop off.

RICHARD M. 
Évaluation :
5

Philip was very helpful and easy to work with. Merci.

PAUL C. 
Évaluation :
5

I always drop off at this location. Always clean and personnel are very professional. They are always able to get me in and out very quickly too. This is a very professional U-Haul location.

Benjamin G. 
Évaluation :
4

The owner and staff were very friendly and helpful and helped us with our rental in a very timely manner.

Abigail M. 
Évaluation :
5

The service provided was very friendly and fast.

Tomothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
5

The guy that helped me Saturday night was awesome. Everything went well. Merci.

Brian S. 
Évaluation :
4

The vehicle smelled so bad. Customer service was wonderful, though.

ALISON L. 
Évaluation :
5

Excellent customer service!!!

MINDY H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Myah L. 
Évaluation :
5

The wait was a little long.

Stephen L. 
Évaluation :
4

Overall everything was great about your service, and the equipment prepared for us to use good as well. My complaint is: There was a dead mouse in the cab of the truck and smelled horrible as the driver was driving to my location. He told the clerk when he returned the truck, she said "Sorry About That" Maybe there should be an adjustment to our price, or something. It was a horrible smell!!

JUSTIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
4

Easy in and out. Helpful and polite staff. Had everything I needed.

JOSEPH M. 
Évaluation :
1

Service à la clientèle

Jazmine W. 
Évaluation :
5

Adam was efficient and knowledgeable.

DAVID C. 
Évaluation :
5

Had a light issue on trailer Adam was awesome getting it all hooked up

alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty E. 
Évaluation :
5

Whole experience was awesome...folks made the move a pleasure. Please don't change anything. Terry

TERRANCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Excellent service à la clientèle

GIAVONNI K. 
Évaluation :
5

Every thing was v good, but the vehicle do not have mobile charging outlet.

HAZEM Q. 
Évaluation :
5

Service was Exceptional

SHERMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blair J. 
Évaluation :
5

Nothing. It was a very good experience! Check in and check out was very smooth. Customer service was very good at pick up and return.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYALLEN V. 
Évaluation :
3

Larger lot would help with influx of returns and new customers

ge V. 
Évaluation :
4

Phil did a great job helping me figure out the rate I was quoted online. He handled a stressful situation very professionally and was able to balance helping other customers while taking care of my dispatch.

NATHAN D. 
Évaluation :
5

Online was an issue. They had a covered 4 x 8 trailer available to book but non onsite for use. This isn't the location's fault. U-Haul needs more small trailers in the MSP area. Other than that, the staff in New Brighton is excellent; courteous, empathetic, knowledgeable.

JOEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
3

Overall great experience but WAYYYY overpriced! I was shocked by the time it was all said and done. I know in future I probably wont use a uhaul again unless the prices get better.

Alexis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Quick and easy

DAVID C. 
Évaluation :
5

Very helpful and kind to a older person. Answered all my questions

DARLENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
4

The service was good, equipment worked well. I will say that I've never had an experience where the vehicle I was picking up had only a quarter tank of gas and I was charged an additional fee for it coming back below a quarter tank on top of the fee for refuel. That's a pretty scammy move and will make me consider alternatives the next time our school rents a vehicle.

CHRISTOPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol R. 
Évaluation :
1

Make sure y'all don't over charge costumer y'all charged me 208 dollars to rent a uhaul for 4 hrs when I asked for my money back y'all told me it was pending I still haven't got my money back yet

Antonio T. 
Évaluation :
5

Nothing to do with the location but the process for after hours drop off was terrible. After a long days drive the last thing I want is to have to go to a website, find my contract number and send it. Why can't I just drop it off and you figure out the contract by the vehicle number?

Nick F. 
Évaluation :
5

I had to leave my vehicle in the McDonalds parking lot because I couldn't see anywhere else to park and I didn't see any other instructions. I was a little puzzled at what to do. Better signage?

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Vehicles should be kept nice and clean.

KARSANGNAMGYAL T. 
Évaluation :
5

The manager was very courteous and helpful.

RUSSELL T. 
Évaluation :
5

Every thing went great, from customer service to the check out!

LORINDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE D. 
Évaluation :
4

the lock to get the key wasn't easy

Kimberlee M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

This shop was very professional. It is not right to quote part of the price of renting the vehicle as the advertised price when fees and taxes make the final cost more than 250 % more. Those are not really optional. You also don't have faq for each vehicle page plus type of rental. I was left wondering how that total could be right. Your company's policy of bait and switch is not customer friendly.

lynn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mambu D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nawaf M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla G. 
Évaluation :
2

The truck was in dismayed. The headlight system was in the dash and not in its clip. The Tpms light was flashing, the tow light was on, multiple dents and scratches on the cab. The wipers were shot. The advisor on duty was clearly overworked as he was alone trying to take care of two customers and a phone call that the customer didn't want to be called back on. I was worried that all the damage to the vehicle would be blamed on me. The location was under staffed and equipment was in terrible shape. Access to the location was very challenging as well.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAUREEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
4

I rented a trailer for the day and there was quite a long wait time, both when picking up and dropping off. The U-Haul employee was extremely efficient on his own, but the experience would've benefited (for all customers waiting) with a second employee. I rent trailers often, and this seems to be a theme at all U-Haul locations.

DAVID W. 
Évaluation :
1

The cargo van we had a dead battery. The staff doesn't wear face masks and follow covid protocols.

JOSHUA B. 
Évaluation :
4

Everything was smooth, friendly staff.

FIKRI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

No suggestions. Staff were efficient, friendly and very helpful. Trailer was in excellent shape. A very pleasant experience. Check out when I returned was super fast.

ALVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Great job

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant C. 
Évaluation :
2

Train your employees what to do when there is a computer down. Have a back up system. The poor young man had trouble getting his phone to be the back up and it was quite a process to get the van I rented.

Carolynne M. 
Évaluation :
3

Customer services: Customer services was excellent. Equipment cleaned & maintained: The van was not wiped down (there was spills in the cupholders & sticky stuff in the door pockets. The tire light was on.

Fhonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris P. 
Évaluation :
5

Excellent

ULUGBEK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi V. 
Évaluation :
5

I'm glad I found this location! The lady who helped me was very nice and helpful. Clean location and everything seemed very well run.

Dannon G. 
Non reviews have been submitted for this location.

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