Customer Reviews for U-Haul of North Hollywood

5 028 évaluations

11666 Victory Bl   North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

(818) 763-4381

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 763-4381

11666 Victory Bl
North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A V. 
Évaluation :
5

Maybe 🤔 more personal for a faster service, thanks.

ROMAN G. 
Évaluation :
5

Very good Uhaul location.. efficient and friendly staff.

ROBIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARAM A. 
Évaluation :
5

I was absolutely impressed with the customer service at the U-Haul of North Hollywood. Although they were constantly busy, the staff always made a point to greet me and let me know they'd be with me as soon as possible. I'm doing a big move and have been in and out to get supplies and they always help me to my car. I rented a truck and the process was painless. They called me the day before my reserve date to check in and make sure everything was ok. In these difficult and trying times customer service is KEY and the team at U-Haul of North Hollywood are doing an excellent job. Thank you so much!!

QUENTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
1

Fire your employees from the Victory Blvd location. They are all assholes and very unprofessional

FRANCISCO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc H. 
Évaluation :
5

Everything was wonderful. Thank you

LUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIGRAN S. 
Évaluation :
4

Vehicle was well maintained but was somewhat dirty- mostly the exterior

MARY A. 
Évaluation :
1

I was wildly overcharged from the contract I signed. I signed for $93 was charged later for $195! They tried to charge me nearly $100 for 1/8th of a tank of gas which they said I did not return with the same amount of gas (less than a quarter tank) that the truck has when I rented it. I complained to the central UHaul office and they refunded 75 % of the overcharge. This is ridiculously bad business. I will NOT be using UHAUL again and will advise others not to as well.

VERNON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

The mileage was wrong and there was less gas than indicated. I should have paid a lot less

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMVEL J. 
Évaluation :
5

great service

Chris R. 
Évaluation :
5

Excellent service thank you very much

MEIR G. 
Évaluation :
4

Got charged for 2 gallons of gas after driving for 7 miles. Make sure you fill up precisely before returning

JESSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meir G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TSHEPANG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIANE K. 
Évaluation :
5

Nice and clean and quick service... time is so important... get the track quick and return check us out easy..

SOHRAB A. 
Évaluation :
5

I was pleased with my service and especially when the agent tended carefully in airing all the tires to proper inflation levels.

Anthony T. 
Évaluation :
3

Location was okay. Did not feel comfortable that the only employee working was sick. Most employees were out with Covid. I feel the company should do something to protect them and protect the community. I'm very glad I preregistered. That way I didn't have to have any contact with the employee.

Will G. 
Évaluation :
5

Fast and easy rental. No extra deposit required. Awesome!!!

PAUL G. 
Évaluation :
5

The guys at the backend when I returned the trailer were terrific. They made it easy and I am grateful.

RICHARD B. 
Évaluation :
3

I continue to have issues with your App. It gets stuck, or does not give me appropriate options to solve issues, like not being able to get the key. The attendant at the location was very helpful and friendly and resolved the issues I was having with the app.

Michael B. 
Évaluation :
5

Alex is doing a great job!

LUIS R. 
Évaluation :
5

The staff was fantastic. Ran into a couple issues with the car (kept saying front camera was obscured, power steering turned off at one point), but would still rent again from this location due to the excellent staff. Alex rocks!

KAREEM D. 
Évaluation :
5

excellent customer service!!

Armen A. 
Évaluation :
3

The truck needed wheel alignment. There was no gas in the truck. Also an in town rental for 7 hours that is advertised for $29 should not be $144 dollars in the end. Also your credit card machine was not working.

Adrian T. 
Évaluation :
3

I originally rented from a different location but then the trailer wasn't available so I was sent to this location. I wasn't happy that I had to travel 25 minutes out of my way to pick up the trailer.

CAROL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NERI O. 
Évaluation :
1

The truck smell bad to mariguana I get headache. Plus youvcharge me two time diferent amount

Rudy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE R. 
Évaluation :
1

Staff was very nice. But I had a very bad experience. Very upset over it. Please have someone contact me.

ELAINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
2

Had to wait over 45 minutes for service understaffed

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Galvino M. 
Évaluation :
5

Not a thing. The employees were very helpful and friendly.

nita F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana R. 
Évaluation :
5

Very nice manager at the North Hollywood location named Fidel very helpful person and knowledgeable on different trucks and how they operate thank you

MORRIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD A. 
Évaluation :
4

Need to improve your web site. Sites shown do NOT have equipment that is needed even though one is ALLOWED to book for such site. Then one finds the site is even further then one that is closer. Terrible website for renting. We just went to location we wanted and rented there. Best just to CALL site one wants and not rely on web-site.

Sanford S. 
Évaluation :
4

I was really upset that the system bumped me out when I arrived 2 mins late even if I checked in early So I had move to north Hollywood from my original reservation in Vineland location I lost an hour and agervation Finally I got the car in NH with 44 miles of gas Great service 😳

MOSHE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kalem G. 
Évaluation :
5

Everything was good only when you arrived make on time waiting on line is 30 min

JAVIER P. 
Évaluation :
3

I had to wait about 30 mins because there was only 1 employee in the office. That needs Improvement.

GEORGE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HRIPSIME H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saundrina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILLIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA R. 
Évaluation :
4

Its was a reliable trailer going across states, tires looked maintained.

JEFFREY S. 
Évaluation :
5

The morning staff was very helpful. Upon returning the vehicle, the store was closed. I was instructed to do return online. The young gentleman there said he would do it for me. We conversed about customer service. He rated %100

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Best U-Haul experience I have ever had. It was busy with a line out the door when I arrived, but the staff worked very hard and efficiently and quickly to get everyone served. Especially impressed with the staff member who handled our rental and helped with the trailer hook up.

EMILY B. 
Évaluation :
5

They took care of my drop off very quickly and the staff was very friendly.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean V. 
Évaluation :
3

got a different van from the paperwork received cause the one given didnt have gas. I was told I'd receive the new paperwork via email in a few minutes and I could leave. To just take pics of the mileage of start and end. I never received any emails from Uhaul. I returned it same night after hours. The charge was incorrect and said I'd be contacted by someone in 48hrs to clarify, and still nothing from Uhaul. Not even a receipt.

SARA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY C. 
Évaluation :
1

on Sunday nov 28 I rent two trucks from 2 different locations they both open late on Sundays so they offer me to be Abel to pick up with out waiting for the office to open but no one told me there's was a 20 dollars fee I payed 40 dollars for it I don't care about the 40 dollars I just care about the lack of professionalism I have been renting trucks from haul for the last 3 years as an small business owner I always rated highly the hollywood way location

RAMON L. 
Évaluation :
4

The two guys were excellent. You are lucky to have them.

Hanna Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Syed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
1

Such a horrible general manger . Very rude and disrespectful. I have never came across such a rude person . He needs to go back to training. I would never recommend anymore or rent there because of the way he treats people .

Milana B. 
Évaluation :
5

Everything is excellent

FRANCISCO M. 
Évaluation :
1

service very slow

Lisa V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Always use this location.

Ellen H. 
Évaluation :
5

The rep was friendly.

SCOTT B. 
Évaluation :
1

As I formally complained to customer service, the truck they gave me stunk worse than an outhouse. If fact it had been used as a toilet to the homeless trespassers they allow on their lot and inside the back by way of no locks and indifference when I rented the first truck. They had me go to the back to pull out the tightly packed truck, three rows of trucks deep, and I found a group of 5 homeless having a party in the back of truck next to and in front of mine. Then I heard and found two homeless getting out of my truck. I pull up and informed the Uhaul employee and he just says, " yeah, we have a homeless problem". I insisted on him checking for urine or anything. It was clean. Then tonight they give me a truck that smells like shit and now my bubblewrap and shipping blankets smell like shit. Even the plastic. It lingers on me even after changing clothes and washing my arms and hands. And I only live 3,5 miles from that Uhaul location. This stench is unbearable. Minutes before they closed tonight I went in, as the guy helping me disappeared, and asked the lady employee what is up with that disgusting smell. And she just says, " I know, we can't get rid of it". Why they sent me anywhere with that Hazmat needing truck I can't undersand. I didn't complain when I was sent to confront the multiple homeless in and around my truck. I was understanding and friendly when I was in there getting my second trunk, but it was close to quitting time. The lady wanted me to have that stinker and here I am telling on her.

JEFFREY K. 
Évaluation :
4

The place is understaffed, but those working there are GREAT and work as fast as they can and are positive

Jeanne L. 
Évaluation :
3

S.O.

OLIVIA L. 
Évaluation :
5

Very friendly and professional staff.

William M. 
Évaluation :
4

The online reservation and online check in (where I provide my DL front/back images) was excellent. Picking up my rentals was super easy. Amy was very helpful and she explained everything. Returning the vehicle was also super simple. Nathan did a great job with that. All combined made for a fast efficient process - both coming and going. Also, fantastic price too! I could not be more pleased. Thanks you guys! ::-)

Eric T. 
Évaluation :
4

Be more specific about gas prices.

Kenneth C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roland L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary M. 
Évaluation :
5

The truck and service at the location was excellent. One suggestion: rent the vehicle with a full tank and require full tank on return. The truck I rented had 1/8 of a tank at time of rental; I was required to return it with 1/4. No issue with that; but, I shouldn't leave the lot seeking fuel as my first stop! Everything else was excellent!

Lawrence K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIAN B. 
Évaluation :
1

Make sure reserved equipment is ready for pick up. My scheduled reservation was not ready for pickup at the assigned time. Do not over charge with hidden fees. Since my reservation was not ready, I had to rent another Uhaul vehicle until my reservation was ready. I was given a price at pickup but when I returned it to pick up the my original reservation, I was charged more than what they originally told me it was going to cost. All this was on top of my original reservation.

Bernard S. 
Évaluation :
5

Fidel is the best manager of any UHAUL. I rent at UHAUL 30-40 times a year and his location is the ONLY one I will rent from because I know he will have my vehicle in stock for me. I've had terrible experiences with other locations so his is my go-to UHAUL.

Adam M. 
Non les évaluations ont été soumises pour cet établissement.

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