Évaluations des clients U-Haul of North Hollywood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of North Hollywood

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Donald C.
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Quick and easy pick-up and drop-off, friendly staff, great equipment at a killer price - Outstanding!

MARIA A.
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Nothing customer service was great the guys were very nice

SONIA H.
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Customer Service Rep. Fidel was very helpful, knowledgeable and courteous

Anthony S.
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Excellent

Gloria M.
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My experience with this Uhaul location was great! Alex Ellsworth was great and very helpful. I would definitely use them again.

Jorge M.
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Le client n'a pas laissé de commentaire.

corey S.
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I was appalled at the overall customer service of U-Haul via phone. It was a terrible experience. I was quoted one price when I made the initial reservation and it almost doubled when I did the pick up. Also, I received a call a week before to notify me of my pick up location. I was told my pick up location was in Canada! I was supposed to have the pick up in Southern California in the LA area, and they gave me a pick up in Canada! When I called to resolve the information, I kept getting all these runaround's and given completely different pricing. I followed up several days later and I was told my reservation was going to be for a week. It was made for three days. They told me the week was the same price. When I went to go pick up the truck they told me it was indeed only three days. I was repeatedly misinformed! Having to pay double also made things difficult since I had budgeted for the lower amount. I expected more from your company. It was the phone personnel at not at the staff at pick up location that had the problems. The was not a rating for company overall, so that is why the pick up location is receiving a Poor rating.

ADAM G.
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Le client n'a pas laissé de commentaire.

Carlos C.
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The employee at this facility marked the gas tank incorrectly and because of it, I ended up paying an additional $20 that I shouldn't have been charged for. Very frustrating and seemed deliberately done by the employee because she should know how to read the gas tank if she deals with reading it multiple times a day.

Samuel M.
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Le client n'a pas laissé de commentaire.

Shannon D.
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Le client n'a pas laissé de commentaire.

KEITH L.
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Location is too small.

Michael B.
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there was only one employee seen working on the return. She was really fast and efficient but really needed another person.

Monica G.
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Le client n'a pas laissé de commentaire.

Brian H.
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Le client n'a pas laissé de commentaire.

Garrett L.
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Le client n'a pas laissé de commentaire.

KAREN G.
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Le client n'a pas laissé de commentaire.

LIONEL S.
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Is very simple to get what you need

DANIEL C.
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I would not recommend location as there were a group of guys hanging out front (between Uhaul and the gas station) that appeared to be gang members. I did not feel safe going to and from UHaul.

Jennifer D.
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Le client n'a pas laissé de commentaire.

Minnie S.
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I was scheduled to have a contactless mobile pick up but my truck was blocked in at the back of the lot and none of the equipment was in the truck so I had to go inside and complete my rental. I drove away one hour after my scheduled pick up time.

FERNANDO D.
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Le client n'a pas laissé de commentaire.

Emily S G.
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Le client n'a pas laissé de commentaire.

MATAYA O.
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Le client n'a pas laissé de commentaire.

Alvaro P.
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Make sure to prepare your trucks to rent ( clean them) specially with what going on with the pandemic I have to clean the truck myself

Somsak P.
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U-Haul 7721 Hollywood Wy Burbank, CA 91505 Guaranteed the equipment and sent me the Reservation Number, but when I got there, they couldn't find my name and sent me to North Hollywood 11666 Victory Bl North Hollywood, CA 91606. It's far away from where I live - disappointed. That made me delayed for everything.

ANDREW R.
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Fast, easy and successful pickup truck rental for a local pick up of a desk and bed. Just the way it should be! A+++

Michaela M.
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It's just tricky to pull in and park at this location, but otherwise it was easy and fast to drop off and the staff is lovely!

Christopher R.
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The fellow there was very friendly and helpful. He got me in and out very quick. It's an older station that is a touch rundown but they had what i wanted including supplies. So many locations are short of equipment right now (mainly one-way open and closed trailers.)

Alex S.
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Le client n'a pas laissé de commentaire.

ARAM A.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Erika R.
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Le client n'a pas laissé de commentaire.

James G.
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Im surprised by how easy and pleasant this experience was!! Great location.

walter L.
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Le client n'a pas laissé de commentaire.

JOHNNY J.
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Better customer service. And a cleaner place.

MARK J.
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Mirrors didn't work properly, the rubber tubing around the entire drivers side door fell out and the ENTIRE truck absolutely reeked of marijuana (cab included). Lastly you actually lost this vehicle after I returned it as I received increasingly desperate calls for 4 days asking me when the truck was going to be returned and each time informed the employee that it was either on your lot or stolen. The truck itself drove like a WWII tank which needed to be tuned up.

BILLOAH G.
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I waited as the Rep wiped the truck cab down thoroughly. When I got in, the front window was completely wet, on the inside... did he forget to wipe that? The truck smelled very strongly like wet dog. I was not told but learned there were no headlight light control knobs. They had been removed. The headlights came on automatically but I could not turn off the cab light. The truck knocked a bit while driving making me think there was a tire issue but there was not. This truck was more worn and beat than it looked.

NATHAN A.
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Wait time could improve.

CAMILLE R.
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Le client n'a pas laissé de commentaire.

DANTE C.
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The two folks that took care of me at pick up and delivery were great! The first gentleman didn't waste time and got me the truck I wanted. Upon returning the truck, the lady was polite, professional, and prompt. Thanks for the positive experience.

Candyce W.
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Van was filthy. Was unable to access online account to return moving van. When I called customer service several times, no one picked up. Each time, I waited on hold more than 30 mins before hanging up. I called 3 times. I received my final bill, and the charges were more than $100 over what was held on my card. I tried to reply to the person who sent the email to see if we could discuss the charges, and it was an invalid email address. I tried to reply back to the email sender, and it was from a no-reply address. I again tried to call twice, only to be left on hold for upwards of 35 minutes. No one ever came to the phone. I'm am completely dissatisfied. Contract # 21805925

Gagik M.
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Le client n'a pas laissé de commentaire.

David F.
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I reserved a trailer from a location near me. (Lancaster California). The location was validated by a U-Haul representative over the phone. A few days before my move I was told it was not longer available and I would have to drive to Hollywood California if I wanted a trailer. This was a 120 mile round trip. Absolutely unacceptable. If Penske rented trailers I would have gone with them. They have always been dependable.

Keith R.
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Le client n'a pas laissé de commentaire.

DANIEL M.
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Le client n'a pas laissé de commentaire.

DALE K.
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Le client n'a pas laissé de commentaire.

STEVEN N.
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Give people a non problematic uhaul

TIANA W.
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I rented the pickup and the truck was very Dirty. By far the absolute dirtiest vehicle i have ever rented. The side mirrors were so dirty I could barely see out of them. Don't get me started on how filthy the bed was. You need to do better especially in this time of COVID.

PATRICIA M.
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Le client n'a pas laissé de commentaire.

SUREN A.
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Le client n'a pas laissé de commentaire.

Delfino R.
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My van was behind schedule but everything turned out ok. The customer service was great, as usual.

ANA P.
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Le client n'a pas laissé de commentaire.

Maria R.
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Le client n'a pas laissé de commentaire.

Nina M.
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Le client n'a pas laissé de commentaire.

STEFAN P.
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EXCELLENT LOCATION. CLEAN. FAST, FRIENDLY AND PROFESSIONAL STAFF!

TIMOTHY R.
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Alex and Amy were VERY easy to work with and transparent regarding ALL charges. I do think that all Uhaul trucks, upon the opening of the rental contract should SEE the interior disinfected. Our truck inside was 'clean' but due to COVID awareness, we didn't really know if the interior of the driver's cab was disinfected with sterile wipes and disinfectant spray... Thank you !

EDGAR M.
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Very nice people very friendly

Nicholas D.
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Le client n'a pas laissé de commentaire.

sean S.
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Le client n'a pas laissé de commentaire.

Megan S.
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The attendant was helpful

BRIAN S.
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faster processing on weekends. long lines

BRIAN S.
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Le client n'a pas laissé de commentaire.

Marcus J.
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Le client n'a pas laissé de commentaire.

Kristiane P.
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The van was dirty on the outside and not super clean on the inside. The tire pressure alert also came on. Still, it was perfect for what I needed. (I really don't care about the cleanliness only the functionality.) Thank you!

Gussie M.
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Store and ground ma were filthy. Truck had a “sticky” steering wheel, and McDonalds under the passenger seat. Truck windows were very dirty and the young man who greeted me when I returned called me “man” “Bro” and “dude”... completely inappropriate.

STEFAN P.
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Great location. Fast, friendly and professional staff. Excellent experience at this location always!

Trevor Swan W.
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Le client n'a pas laissé de commentaire.

Eyal B.
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The actual Truck was not exist. I had to get a much longer truck instead. The battery died and I had to wait until midnight to get it replaced and return the truck which was so long and old that I couldn't even maneuver it around my location.

Michael G.
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Le client n'a pas laissé de commentaire.

Paulette M.
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First you can start off with customer service returning emails that's was sent over 5 days ago. My card was charged for an incorrect amount. And No one has gotten back to me regarding this.

Jacob E.
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Friendly and knowledgeable staff

BRANDON S.
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Le client n'a pas laissé de commentaire.

Dianna P.
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My request was a 15 foot truck. A few days before the date of pick up, a representative called to say there was none available so I had no choice but to pick up a 20 foot truck. The gas was very expensive for this truck. I was not happy with the gas mileage.

OKSANA M.
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Very good!

Kerri B.
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The service representative was very helpful

Stephen S.
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Le client n'a pas laissé de commentaire.

Enrique L.
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I rented a 15 ft truck and 5 x 9 trailer. My call center reservation was fine, but the local offices moved it 15 miles away. UHaul must track inventory better than it does.

ENRIQUE L.
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Yes with a caveat. Staff needs customer service training. The truck needed a tune up. The 5 x 9 trailer was not clean.

George D.
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I gptta say...the staff there at the North Hollywood U-Haul ouflet on Victory B;vd. did a great job. They were professional, courteous, and efficient under harried conditions. They were extremely busy both when I rented the Van, and also brought it back. And the vehicle was clean and well maintained, and really performed well for what I had to do.

George L.
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I was late, missed my reservation for the van. But a return at raw same time for me the van. I had it for 4 hours, did my move and got billed less than the estimate.

SVETLANA B.
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Le client n'a pas laissé de commentaire.

Vagan G.
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Le client n'a pas laissé de commentaire.

Donald B.
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Terrible service. I was told I needed a smartphone with a camera to rent a u-haul truck. That is discrimination.

christian R.
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Easy

Tammy C.
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Great staff at this location. Excellent representatives of your company. They certainly made my move less stressful. Oh...and your supplies are fantastic. Got EVERYTHING I needed for my move. Thanks again Uhaul for always coming through :-)

Stephanie B.
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While this was just a quick drop off, the staff there asked about my experience where I told her about the chain breaking. She was helpful insomuch as she told me what was the cause of the break, which was that the trailer hitch was too low to the ground and the solution would be to flip the toe hitch to give it more space so that the chains would not be hitting the ground.

Richard B.
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Le client n'a pas laissé de commentaire.

Rashida T.
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HORRRIBLE HORRIBLE EXPERIENCE. Very unprofessional staff, when stuck with the truck at a gas station because it wouldn't start back up upon drop off arrival, no one was available to assist, so we had to spend additional money to Uber to the U-Haul to let them know of the situation. Upon our arrival, we approached staff that were NOT following CDC guidelines of wearing a mask in the store. Other customers as well were not wearing masks, and nothing was said about it. When confronted by the staff of what my issue was, The staff rudely replied I only work here and was unwilling to help us with our situation. When requested for the manager he gave an attitude. Both employees names are listed below: Fidel Ruiz and Ruben Banegas We also found a homeless person sleeping in the back of a U-Haul truck when we were departing and nothing was clean. Felt very unsanitary!

Kevork S.
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Le client n'a pas laissé de commentaire.

Edwin E.
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👍

Brydon B.
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Le client n'a pas laissé de commentaire.

Deneen W.
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Le client n'a pas laissé de commentaire.

ARMEN K.
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Le client n'a pas laissé de commentaire.

Mary L.
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Everyone was very nice and accommodating. Only thing is, and I told the main customer service person on the 800-Uhual call center line, and the employees of this store, that the info about parking at the location is wrong. This needs to be updated on the website. You CANNOT park your car there when you rent, unless you park on the main street, which is not in a great area, and there may be restrictions on parking there (I didn't check the street signs). So you MUST have someone drop you off and pick you up if you don't want to leave your car parked on the main street (again, that might not even be legal - I never checked the signs). This is a huge piece of information to know for future customers not familiar with this location.

EDGAR M.
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Le client n'a pas laissé de commentaire.

Tasha F.
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thank you! all went great!

TIFFANY P.
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Le client n'a pas laissé de commentaire.

Sathyavakeeswara K.
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Le client n'a pas laissé de commentaire.

THOMAS WESLEY P.
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The cargo space of the truck upon return by the previous renter was not clean. It was loaded with manure or some farm-field soil. I had to sweep out the residues and mop the walls and floor of the compartment before I could load my cargo. This caused a significant delay to the start of my transport. Also, the tread of the passenger-side front tire was well worn on the outside shoulder of the tire. This condition caused a worry about tire-failure for the duration of the extensive miles of driving. Maybe "just-in-time" truck-sharing should include a pause for prep and inspection before a truck is dispatched again.

Non reviews have been submitted for this location.

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