Évaluations des clients U-Haul of North Miami Beach

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of North Miami Beach

Cote générale :

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SERINA K.
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The entire staff at this location is friendly and professional. The representatives explain everything step by step. The process was easy.

Carmen B.
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Le client n'a pas laissé de commentaire.

Lori S.
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Le client n'a pas laissé de commentaire.

KATRINA G.
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Le client n'a pas laissé de commentaire.

HAMDY A.
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Le client n'a pas laissé de commentaire.

Cheryl P.
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The branch refuses to remove the contract that was made between a party whom they rented a vehicle under my name in error. The manager refuses to contact me and corporate said they had reported and fixed the issue but I continue to receive toll violations from the contract.

Tom W.
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Bad experience , was 15 minutes late checking in and charged another day, was told at checkout I would only have a small mileage fee. Once I checked out and walked away I got a notification of another charge went back to ask why and told different things, finally told yes for addiobal day along with insurance rate and dolly. Had to wait for manager to explain again and get credit. Also they never emailed receipt. Basically feel they tried to pull a fast one after I left. Very disappointed in friendliness and service

VERA B.
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Guy who helped me didn't fix car correct (didn't put metal belts) and later there was a problem on the road. I asked him twice if he was sure that he did correct. He said: "yes". It was second mistake. First one was when put towed car on the platform. He told that towed car was in right position but when i started to drive car could be damaged because was fixed close to the right side and place on the left side was almost empty. I had to come back and fix it.

Dawn M.
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Le client n'a pas laissé de commentaire.

LUIS R.
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Le client n'a pas laissé de commentaire.

carlos G.
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Le client n'a pas laissé de commentaire.

JOHNNY F.
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Le client n'a pas laissé de commentaire.

Kayla L.
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Le client n'a pas laissé de commentaire.

Maria J.
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They forgot the to put the tools I rent in the truck.

Iliana O.
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Le client n'a pas laissé de commentaire.

Jon G.
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Le client n'a pas laissé de commentaire.

Rodrigo H.
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Unfortunately I was not able to upload pictures from the phone after I took them. You need to take the pictures within the system and usually takes a while to receive the link.

EMMANUELA A.
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Le client n'a pas laissé de commentaire.

Batuhan Y.
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Le client n'a pas laissé de commentaire.

RAUL F.
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Le client n'a pas laissé de commentaire.

MARIE A.
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The customer service Agent was very friendly and helpful. She made the experience nice.

mark B.
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Nothing

ALEX S.
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awesome service

LUIS A.
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Faster customer service. I was there for a solid 30 minutes waiting with only one person attending.

SIMON A.
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Le client n'a pas laissé de commentaire.

Melissa N.
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Le client n'a pas laissé de commentaire.

ARIEL P.
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Need to be more professional at the time when they are with the customer and the car has to be ready and also someone needs to go and show the car not to point outside to look for it.

MARKETTA J.
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Le client n'a pas laissé de commentaire.

WINSTON N.
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Le client n'a pas laissé de commentaire.

JOSEPH G.
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The girls at the front desk were great and the guys outside were super friendly. This is important. I had changed my reservation quite a number of times and your company remained professional , welcoming and understanding. I wi be using you guys again trust me on that. Cheers

daniel O.
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Le client n'a pas laissé de commentaire.

HENRY R.
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You are the best

JOSE G.
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Le client n'a pas laissé de commentaire.

ISAAC J.
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I HAD A VALID UHAUL DISCOUNT CERTIFICATE THAT WASNT HONORED Certificate number: 0213B957 Amount: 30.00 USD Active on: 1/11/2021 PLEASE CREDIT MY CREDIT CARD WIRH MY 30 DOLLARS UHAUL CERTIFICATE

Andrew K.
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Le client n'a pas laissé de commentaire.

Ralph L.
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Le client n'a pas laissé de commentaire.

Sandra P.
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Le client n'a pas laissé de commentaire.

Catherine A.
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The car was dirty and crashed everywhere, i have pictures. The clerk Janet was super rude and was not helpful at all. She kept getting mad when I asked a questions.

ANA M.
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Le client n'a pas laissé de commentaire.

ROBERT R.
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The employee who assisted was rushing through all the verbal commands ( even though she was by herself) when I had questions. Felt strongly that was rushing us out only to be back on her phone. If you don't want to work there, simply quit and hire people who actually want/need the job

Gregory M.
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Place was clean, employees were courteous and efficient... and the bathroom was spotless!

YURY K.
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Le client n'a pas laissé de commentaire.

Alexandre P.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

Gene J.
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Le client n'a pas laissé de commentaire.

Hamid S.
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Rude staff, not helpful, disrespectful, dirty and stinky truck, not responsible, everything was horrible

Jorge L.
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Le client n'a pas laissé de commentaire.

THOMAS A.
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Le client n'a pas laissé de commentaire.

DENISE H.
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The staff at this location was helpful & knowledgeable. Unfortunately the computer system crashed so there was a lot of waiting around. The first vehicle was clean But the rolll up gate door was problematic. Trying to phone for help with that, was a nightmare. & the second u-haul we rented smelt of urine, so that was most unfortunate but maybe the previous customer didn't alert staff.

Gal N.
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Excellent service and equipment

Muriel R.
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I have been coming to this location for the past 5 or more years. I have had no problems. The agents are very helpful. I see no improvement needed.

Pedro R.
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Le client n'a pas laissé de commentaire.

THOMAS B.
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Location was busy at 7AM and the employee behind the counter handled it all by herself. Excellent and fast.

Joseph D.
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The vehicles were extremely old and uncleaned.

WED C.
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Le client n'a pas laissé de commentaire.

FELICIA S.
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The vehicle was not clean and as soon as got on the highway to head on my trip the oil light came on and continued to stay on entire time. Having that happen when have only driving 15 miles is very disheartening

Cory T.
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Le client n'a pas laissé de commentaire.

Karl G.
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The female staff member was rude and dismissive. Overall she soured the entire experience, and the truck looked like someone had thrown a milkshake around the inside of the cab. Overall just a lack of care.

RAMSES H.
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The staff is extremely rude. Every time I come here they are rude and o keep wanting to give them the benefit of doubt, but I've had enough. I will not be going back to that location. All the staff there need training on customer service.

DAVID K.
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All of the 15 ft trucks had over 100,000 miles on them. Frankly, I am not comfortable driving a vehicle with this much mileage. The cargo vans are much newer and better.

Anthony R.
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Busy location on a busy holiday week. Average customer service. Staff was ok but could have been friendlier.

Yelena Y.
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Le client n'a pas laissé de commentaire.

ROBERTO C.
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Le client n'a pas laissé de commentaire.

LIOR C.
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The first vehicle given to me had a service light, i had to wait another 10 min for a replacement vehicle. The mileage and gas were incorrect and so is my actual mileage and charge

ODALYS C.
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Kudos to this Team. Great customer service with a wonderful team of professional and friendly employees. I have been using this location several times per month for20 years. The best Uhaul location in the area. O.C.

Julian F.
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During working hours everything was great. Very helpful staff. After hours return was a nightmare. There were rental trucks blocking the access. Had to turn the truck with trailer around backing up onto a highly trafficked public road to access the area to drop off the trailer. The app didn't work. The website on firefox wouldn't upload images, the website on Chrome wouldn't detect the location. We waited over 30 minutes on hold. Finally we tried it on an apple phone and after changing the settings it worked. Very stressful.

Mariella C.
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Let the employees know that when a customer is in the room to pick up the Uhaul to stop talking and take care of the customer first

Elias S.
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The truck that I reserved wasn't available. I asked the manager about the "$50 guarantee" that was advertised online and she knew nothing about it. Deeply dissapointing but it was too late for me to find a different provider...

MICHELLE P.
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Le client n'a pas laissé de commentaire.

donn H.
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When I got there my cargo van was not ready for immediate pick-up. Once I paid and left the register I was instructed to walk to the back of the building to pick up the van. I walk to the back and walked around for ten minutes and there was no employee insight to assist me. Finally an employee drove up in a van and assisted me, I gave him my info and paper work he spent 15 min walking around trying to find the van and it was not on site. Then a customer pulled up and returned a rental van while turning the corner and clipped a pole with the right rear quarter panel she jumped out and gave the employee the keys as she was in an extreme hurry to leave. The employee didn't notice at the time she hit the van with the pole, once the customer walked away I brought it to his attention that she hit the pole with the van and that he should inspect the van for damage to make a record of it. My original cargo van was not on site and I was in a hurry to move a small amount of personal items, and return the van before closing. I told him to just give me this van and it was thilthy dirty inside, he did offer to wash the van but this was going to take a while and I was in a hurry so I accepted to take the van in the condition that it was in. He then instructed me to return inside and give them my paperwork back so they can go ahead and change the cargo van that I would be taking which slowed down the process even more. In all I was there for forty five minutes before I actually drove off in the rental van. It was my first time using uhaul and I must say it was not a smooth and pleasant process that one would expect. I must say however "Michelle" that works inside assisted me and was very nice and sweet and explained everything in detail and was very professional and helpful. From my observation the inside office seemed organized, however outside it was a totally different experience to say the least. Btw before I even picked up my van a customer was walking to the office from returning a rental and told me "Your going to be waiting forty five minutes before you pick up your rental"! He didn't lie he was right lol!

ROMA A.
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My very first time using uhaul services. I had a great experience with the staff. Very nice and helpful. The equipment I rent was ready for me. I absolutely recommend this location.

DAVID K.
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I am VERY frustrated. As a very regular U-Haul business user, I am tried and frustrated with having one problem or another every time I use U-Haul. Last time, which was last month, the truck BROKE DOWN on me and had to be towed away and I was still charged for the use of the vehicle that day even though I had to rent another U Haul vehicle in order to complete my deliveries! Now, yesterday I rented a U Haul cargo van for 1 day..8 a.m. pick-up returned around 11:00 at night drop off using the App but I was charged for 2 days use of the vehicle. Now I will have to waste more of my time dealing with trying to get a credit for the over charge of 1 day. NOT HAPPY.

Pamela M.
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Everything was great! Thank you! Merry Christmas and Happy New Year!

charles R.
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Don't have a customer waiting 45 minutes for somebody to come to the vehicle and hook up the trailer.

ROBERT H.
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Le client n'a pas laissé de commentaire.

Dauris M.
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Good

PATRICK R.
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Very bad customer service

Allan G.
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Le client n'a pas laissé de commentaire.

David D.
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Better customer service. Overall the process works fine, but the lady at front desk was a bit rude and helpless

Madeline S.
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This location couldn't locate the keys to the van I rented for over an hour and then once they found the keys to that specific van it had a flat tire. They clearly did not do their truck checkout in the morning. They were severely unorganized and I was severely displeased with their customer service. This place was awful.

Cora M.
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The rented equipment was not in the truck. However; when I informed the customer service personnel. She personally went with me to retrieve my equipment.

Elio F.
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Le client n'a pas laissé de commentaire.

CHANEL R.
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Give me the truck we not gas

Princess Valerie P.
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Denise and Carla are stars! Thank you! They took really good care of my needs and suggested the right add-ones for our move-in experience. There was also another lady with short hair at the front desk who was very professional! Also, a lady with dreadlocks and glasses. The gentlemen in the back were also helpful. HOWEVER, THE FOUR LADIES MAKE THIS LOCATION WHAT IT IS, ESPECIALLY DENISE AND CARLA!!!

Alex P.
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Le client n'a pas laissé de commentaire.

KEITH S.
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Great crew and service

myriam D.
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Very nice staff

Raffaele L.
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Le client n'a pas laissé de commentaire.

Jairo R.
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Le client n'a pas laissé de commentaire.

yulander M.
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Le client n'a pas laissé de commentaire.

JULIE S.
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Let them know at the time of rental agreement. Please don't lie to customers. I put in about 200 dollars in of gas, unesscessarily. We could have found other options if we would have known.

ARMAND E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BRITTNEY M.
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Le client n'a pas laissé de commentaire.

Gasnel L.
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I only went there twice and I'm well please i can say everything works perfectly.

OBDULIO A.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

Ramon P.
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That's ridiculous charge you 20 dollars fee when you drop off the truck at night , it's the same job the people have to do when you go normally and return the truck , that's sucks policy never again rent a truck from any uhaul that's ripping off the customers charge you money for that . When that's someone job to do it every time you return a truck .. use only 4 hours truck originally charge 54.00 total now it's 73.69 that's not right just sticking people money like that 20 bucks fee for someone do their job as usually when you returned it during the day . Same job 20 bucks ridiculous.

Marie E.
Évaluation :

The worse experience ever!!!! Not at this particular location, but the entire process was terrible! For starters I had to go to 4 different location, why you asked? Well I made a reservation on the website, uhaul.com, drove there to pick up my RESERVED truck. I got there and to my surprise there's literally an empty parking garage with what appears to be a car wash, no truck in sight, no rep, no office not even a building a sketchy parking lot. I call the number on file, he told me they do not have trucks at this location and he's not sure why he's even listed on the uhaul website. Mind you i paid and checked in online. I also was promised $50 on the website when I made my reservation to receive $50 if the location cannot fulfill my request, that was also a lie! I called the uhaul customer service number to inform of them of the situation, and how frustrated I was! No apology was ever issue, and when I asked about the $50 credit the agent told me I had to have had my reservation at least 24 hrs. I drive to a second location, and no trucks available, he told me to go to one that has the storage, I drive there and the office is not open at the storage unit, even though there's a huge sign that say “ UHaul customers here “, I was told again to drive a few more blocks down to the “main location”, I get there and of course by now I'm so irritated, and annoyed. So finally after arriving to my 4th location, they have a truck for me, and the young lady helping me was nice. All in there's was no sympathy, empathy, or care for my troubles. It was kind of like whatever. In addition to all of that, the location is still posted on the website, even though everyone is aware. You guys motivated me so much to get my own cargo van, so I never have to deal with this again!

Anthony J.
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Le client n'a pas laissé de commentaire.

Peter C.
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Le client n'a pas laissé de commentaire.

Julson S.
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No comment

Alaxei K. | Premières impressions |
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Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Curtis B. | Expérience générale |
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When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Walter P. | Premières impressions |
Évaluation :

Thank you for the Great service -

Non reviews have been submitted for this location.

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