The staff was friendly and professional.
John GeiselmanCustomer Reviews for U-Haul of North Palm Beach
Testimonials From Recent Customers
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Good service & efficient
Carri WoodWas after hours drop off however location was very organized.
JUSTIN SMITHPrompt service and friendly staff, very happy
dennis millerThis is my Hometown you all location that I always use. Never had an issue there great personnel and equipment.
Steven jenkinsThe staff wasn't knowledgeable about u Hal places as they told me the charges were old be conceded at the drop off and that my card wouldn't be charged there as well as two day one way could be changed to one day at drop off location, which neither of these were correct. This is a training opportunity for the staff at this location. Also, mileage was never discussed with me as I had two different locations to go to before drop off which caused the mileage to go over causing extra charges at drop off. Communication here needs to be greatly improved.
Melissa MosleyStaff was great! Super helpful. Made pick and drop off super easy and efficient. Give those guys a bonus.
Mick PaparoThe experience was great. No complaints
denise hainesadd some additional parking spaces, the customer parking is very limited
CHRIS DRAKEThe staff was very professional, effective, friendly, and made the process seamless and easy. Well done.
Mark GonwaEmployee very helpful, pleasant. Will use again
JOHN LEVKULICHLove this location over all other locations I've rented from and I'm a regular I just regret I live in West palm Beach area and the closest office to me is the one on Palm Beach lakes and okochobee which is horrible so there for I traveled to this office where it quick in an out and customer service is an A+
KAREN DENNARDdouble check the fuel before booking. It was on empty when I picked up. But this is the 2nd time I used this location and every time it has been a breeze and super easy! Thank you for the amazing service!
Scott GoldsteinTrey provides excellent customer service and is very professional!
EUGENE ROVSERI dropped off after hours. The location was clean and organized. Made it easy to figure out what to do.
Sean Eakinstake 5 minutes and explain basic functionalities of vehicle to renter, like how to adjust outside mirrors. Couldn't find remote to do so, so assumes adjust manually. NOT very safe other basic functionalities, such as headlights and windshield washers. Every vehicle is different. Disappointed
DAVID WOODSUP GRADE YOU COMPUTOR SYSTEM .IT KEPT CRASHING AND DELAYED ME BY ALMOST AN HOUR
John CrowleyVery busy, but the gentleman behind the counter was always pleasant and professional, despite an angry, unreasonable customer that he was dealing with in front of me.
Bryan TeetAll went as expected.
Suzette BabcockInstaller was quick and very knowledgeable. Keep doing what you are doing. My second hitch install.
Michael ViaToo many cars at location took to long to get answers
James kirklandEverything worked out fine, do not really have anything to improve the service.
Stephen TernlundAnthony & Anthony were great.
Michael DubroffWas charged for cheating when truck was clean when returned
Daniel Fillmorevery helpful when picking up the trailer
Carson WareKeep up the good work!
Marcus BaldwinMarcello Deltreste was by far the best General Manager I have come in contact with. He lepd us with everything we needed and went above and beyond for us.
Linda BogosWhen we picked up the rental, I took a picture of the mileage and the amount of fuel in the tank according to the gas gage. Went around 12 miles round trip and gas gage was the same as when we picked up the rental, we were charged for 1 gallon of gas at 5 71, we have never been charged for fuel usage as we always return the rental with the gage reading the same as when we pick it up, we didn't realize we would be charged, since when we rented from the location at Blue Heron Marathon we never got charged for fuel when we returned the rental with the same reading on the gage as when we picked it up. We are within 5 miles of either location and it is a 10 -12 mile round trip, if the rental gets even 20mpg that's not a total 1 gallon of usage. Any consideration is appreciated.
Joe Destefano5x8 trailer door opened all the way caused the door to lock open while loading. Was very unsafe. Called emergency services waited an hour then was told he couldn't find someone but it may be 2 more hours. The. Received a text that someone would be there 3 hrs later. I used rope to secure the load and completed my 30 mile trip safely. Never was able to close the door. I'd like a refund this caused me to be 4hrs late and had to call someone to help me secure the trailer.
Kelli BergstromI was in a jam and found myself in the need of a rental truck last minute. Your front office team was helpful, friendly and fast and provided overall great customer service.
Jeffrey WaldtStaff was amazing
Martin MillerI rented for one week but returned after 3 days and your colleagues confirmed to pay back the rest. I sent video and pictures complaining about the store and truck. Driver door is not closing properly. Tires flat and takes more time to stop when I break. Fuel was not at the 3/4 when I took it. Some scratches I took video and showed to your colleagues at the store before I start driving and they said it's ok. I returned as I took it. You need to talk and train your colleagues at the store.
Emrah TopcuKeep the entrance and exit lane clear
Robert LightbodyThey called 10 min before my reservation to tell me thy had not trucks when I had a reservation made 1-2 weeks in advance Absolutely unacceptable. Now I have to pay a fee for another month and cancel my vacation.
james giaconeI tried to use this location for U-Haul. They get me in and out so I can get on the road. The equipment is always there in great shape. I can't thank you enough. Have a great day.
Robert WeberI’ve rented several trucks from this location and the are super helpful, the vehicles are clean and no hassles.
Lisa ElliottThe windshield was cracked and hold together by blue tape, the AC didn't work
Miodrag DocmanovStaff are always friendly and make the pickup as quick and painless as possible.
Stuart SmithFirst van I rented had a low tire alert , and when I went to gas station to get air found out it was a doughnut tire and drove back to return the van. They immediately changed my rental van and off we went but this time no left signal light !! Was afraid to make left lane switches without the signal light alerting other drivers.
Heidi EnanoThe Air Conditioning DID NOT WORK! When I picked the truck up I was told the tank was at 5/8 full. I took a picture of the fuel gauge which was below 5/8. I returned the truck with the same amount of fuel and was Charged for an additional 2 gallons. Totally disgusted with this experience! Regards Stan Young 561-339-2599
Stanley Youngmaintenance of the equipment to avoid injury, due to negligent upkeep. I really should request a refund.
Sam RodriguezIt was just so easy. I was in and out in minutes
Robert Burgess jrFree drinks and snacks for the road!
Richard RahmI spoke to some rude people regarding extending the UhAul which they call me last minute to let me know that they were going to request a warrant for not returning it on time after I ask for extension.
Carla SalomonMessed up entire billing. Gave me wrong information about billing credit
John AlibrandiThere were roaches all over the van and it stunk very bad. There was also an oil like substance all over the floors. I'd like to get a refund as this was a very bad experience with this uhaul
Roberto LopezThey scammed me by billing me for insurance when I didn't want it, didn't ask for it and didn't include it in my original agreement. They refused to refund at the location and corporate refused to refund when I called.
Christopher TellaAll great.
Luis VangaEquipment that was rented was extremely dirty inside and outside. The employees were extremely slow, and you could tell that they could care less about their job. I will not rent at this location again.
Matthew CallanderWe found a screw in the tire right after we left. We are quite sure it was there when you rented us the van . Unacceptable. Also, the paperwork did not list the correct driver!
Dale MitchellThey Charged me for 4 days when only had 4 days I rushed to go return it and guy later checked it in 3 hours later and charged me extra day. Not cool
Shannon Chaplin