Customer Reviews for U-Haul of North Palm Beach

6 450 évaluations

9225 Hwy A1A Alt   Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

(561) 848-0673

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(561) 848-0673

9225 Hwy A1A Alt
Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

All of the staff were courteous and helpful.

CHRIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lupe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

The Van was dirty and was infested with Roches.. ive called store no answer, ive sent emails no response I put a complaint and have a claim for this rental but still have not hear from anyone and every time i call im on hold for at least 45min then a person answer then we strat talking and there phone disconnects. is is not right i had to pay to get my stuff treated and you guys charged me like $500 at the very least i want a full refund i rent vans often from uhaul this is terrible i need someone to contact me.

Jean D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
5

Customer service at this location was excellent. The Associates on duty were friendly and had a great sense of humor!

Sid B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

The staff here knows what they are doing and are very efficient. Fortement recommandé!

Amy T. 
Évaluation :
5

Continue to provide great customer service as you've been doing. Great job thank you so much for all your help.

Dyandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel T. 
Évaluation :
2

Lines too long. Need to add staff

Dan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
5

The drop off in north palm beach was seamless and perfectly executed!!! What a great crew y'all have there!! Wish I got the gentleman's name but I was in and out so fast I didn't even think about it until after!

Brian M. 
Évaluation :
5

Wonderful staff excellent service

Lyonella C. 
Évaluation :
1

I received a phone call from this location on Saturday morning, June 11, 2022. The agent was rude and repeatedly insisted that my reservation was due in Palm Beach June 11th at 10:00 a.m. and she had a gentlemen waiting for that truck. My reservation and receipt demonstrated that the truck was due back on Sunday, June 12, 2022. Upon return of the truck on June 12th, an email was sent to me with a final receipt link. Unfortunately, the link would not open on my phone or laptop. I sent a request for the receipt to be re-sent, however upon clicking "View Printable Receipt" I once again see nothing. I am extremely concerned about this as my first receipt was for $138 with the estimated mileage being calculated, however the final charge was $207.00, The final charge was $69 more and by my calculations of UHaul's rate of $.79 per mile, that amount indicates 87 additional miles driven. The return of this rental at the North Palm Beach Uhaul center was beyond sub-par. I am requesting an itemized bill to be sent to me email address on file as soon as possible.

Sheryl H. 
Évaluation :
5

This location was great it was the corporate call centers that made my experience poor. I was lucky that every employee at this location wen above and beyond to make sure that my experience was great.

michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD D. 
Évaluation :
5

Amazing customer service

henry D. 
Évaluation :
5

I have 4 U-Haul locations close to my home, and this is by far the best one. I alway use it. The receiving personnel are quick and efficient, and very pleasant.

Albertus O. 
Évaluation :
5

Staff was very busy, but regardless were pleasant, efficient and friendly.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
5

Thanks so much..we'll be back in a couple weeks

angela Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Excellent , friendly crew. Very respectful , Will use this U-Haul again

BIJAN B. 
Évaluation :
3

Just one register was available. It took 10 minutes for each customer. This place needs at least 2 people at register. Everything else was great

Kunjal Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Maintain!

Barry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhyah H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsea H. 
Évaluation :
5

Everything was perfect from customer service, answering the questions I ne

Kenshanetha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
5

Perfection! Very well run, professional store! I was a customer a week ago in San Francisco and it was the polar opposite, unclean unprofessional a nightmare! Thank you so much! Palm Beach Gardens/North Palm Beach U-Haul, you are the best

TIMOTHY D. 
Évaluation :
2

When I picked up the trailer it had a large quantity of Beach sand left in it from a previous renter. I had to clean out the trailer prior to me using it. This is a extremely poor way to run a business.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley H. 
Évaluation :
5

Very professional associates. Happy camper ! :)

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Samant D. 
Évaluation :
4

Update computer systems for busy times like the holidays. Don't overbook trucks or book them so close together as busy times mean return times could be delayed. Big shout out to Gabby at NPB location for accomodating my order under one of these busy times.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
5

TJ and the rest of the employees are awesome

theodor M. 
Évaluation :
5

Great service!

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximilian D. 
Évaluation :
5

Everything went according to plan they were very helpful and very nice I appreciated it

Karen B. 
Évaluation :
3

Egged communication from the “front” to the “back”

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Wonderful service

ILBER R. 
Évaluation :
5

Nothing with the locations, but with reservations. I had a reservation for a 5X9 ramp trailer for at least 3 weeks. I receive a call 2 days before my scheduled pick-up in Tuscaloosa, AL and told that I would have to pick the trailer up in Carrollton, AL instead 20 minutes away. UHaul lied, the location was 45 minutes away from Tuscaloosa

Robert D. 
Évaluation :
5

Tell customers that the appliance hand truck is worthless xcept to move appliances ( should be obvious but ..... )

Scott M. 
Évaluation :
5

The staff was all so courteous and respectful.

Jessica N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh M. 
Évaluation :
4

The people at the location were friendly, however the trailer leaked on our stuff, tail light malfunctioning off and on and had to wait to get a screw pulled from the tire. All in all, that trailer needs to meet its great reward.

christopher H. 
Évaluation :
5

Very efficient and friendly

Jack P. 
Évaluation :
5

Quick n easy. Great group of people working here.

Craig D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Great service. They were very accommodating when i realized i needed the truck for a extra day.

Craig D. 
Évaluation :
5

Excellent and friendly, quick service

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur C. 
Évaluation :
5

Great service!

Michelle C. 
Évaluation :
3

Only thing wrong was the truck wasn't there when I arrived. Had to come back over an hour later.

Connor K. 
Évaluation :
5

This location is run very well. Polite, fast service the way business should be done!

John S. 
Évaluation :
5

Very kind people

Karin S. 
Évaluation :
5

Love this location they are always fast and friendly. My go to when I need to rent which is pretty often!

kurt W. 
Évaluation :
5

The movers were early, took extreme care with my items and ever so friendly. This is the 2nd time I have used them. I will use them again and HIGHLY recommend them. Best service ever.

robin H. 
Évaluation :
5

I have rented at many locations. This one is one of the best. Everyone is helpful and always smiling. Thanks for making it easy.

David C. 
Évaluation :
5

Appearently UHaul reschedule me to another location. I found out when I came to pickup my trailer . The young lady at the counter was able to give me another trailer as a walk up . I appreciate her efforts it made my day easier. While that happened a young man hitched up a trailer to my vehicle so I was ready to go when walking out . I appreciate Everything that happened . I have rented at least five times this year from the location. I go back because they are efficient. Merci

ROBERT H. 
Évaluation :
5

Absolutely nothing very good staff

Omar A. 
Évaluation :
5

The total process was exceptional!

Barry N. 
Évaluation :
4

The practice of emailing or texting long form contracts (that are never mentioned during the rental process, as well as forms for existing damage photos) all "after the fact" of renting a truck at the counter, borders on more than just allegations of a "unilateral contract" plus fraud by uhaul against customers totally unaware of any contractual clauses, especially since we drive off under the delusion that we just went through a "simple " rental process that turns out to be totally otherwise after we discover uhaul's emails much later, too much later. Maybe after uhaul loses enough legal challenges in courts for their nondisclosures, customers will feel better protected ... but until then, rental customers BEWARE OF WHAT YOU ARE NOT TOLD.

THOMAS O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ollen G. 
Évaluation :
5

Owners are good people who have a well run business

Alexander P. 
Évaluation :
3

Customer service needs improvement.

Luz N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
4

The man helping to set up the trailers was very short with me and seemed agitated and impatient. He was on his cell phone while giving me instructions like I was bothering him.

Kevin S. 
Évaluation :
5

This location has improved so much over these last few years. Everything from the building improvements to the awesome staff there. Thanksgivings

Frederick L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike D. 
Évaluation :
2

The reserved equipment was not available. It was to have been returned the previous day. They only checked on it when I was there and waiting. Then they did not have a furniture Dolly and I had to fight to get one from the sales floor. Apparently my $10 donation for the environment fund caused billing issues. One of the issues was that I was being charged #17 for a 50ft rope that was showing $6.50. Just a bad experience.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
5

Very friendly Fernando greeted me and helped me right away. Nice people.

IRENE D. 
Évaluation :
5

Really nice people

ROBERT H. 
Évaluation :
5

Great place to do business.

Carolyn B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT I. 
Évaluation :
5

We continue to be highly satisfied with this location and all the staff.

Kim P. 
Évaluation :
5

Good customer service 👍

Christian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Very Knowledgeable and very professional clean office space as well as the vehicle

hector T. 
Évaluation :
5

Excellent service,would definitely use again.

ROCCO F. 
Évaluation :
1

Horrible experience. They messed up my reservation, rude customer service. I will never rent from uhaul again nor will I ever recommend them

Roberto P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
3

Trailer lights were inoperable on the right side. No brake light, blinker or running lights on the right side. I had to assist the yard guy in locating the malfunction. Then had to loan him my own personal tools to try and fix the issue. He had no wire strippers or any other tools to fix the broken wire. Then once he got it working and sent me on my way, I got home and the light was inoperable again. I had to use my own tools again, strip the wire, then crimp a butt connector on the wire and heat shrink it in order to get the lights working again. I rent these trailers quite often and have had to fix issues on many of them to make them safe enough for me to be comfortable with to use on the highway. Ridiculous! Super unprofessional! Poorly maintained equipment! Damaged equipment that is easily repaired but incompetent employees cannot repair them! I have to do it myself and do not receive any discounts!!!!!

Wilder W. 
Évaluation :
5

We were given a truck with a low tire pressure, otherwise everything was good.

Wayne N. 
Évaluation :
5

Rien

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warlyn L. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page