Customer Reviews for U-Haul of Northampton

4631 évaluations

227 N King St   Northampton, MA 01060
(I-91 Exit 21)

(413) 586-2423

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(413) 586-2423

227 N King St
Northampton, MA 01060
(I-91 Exit 21)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
4

Your website/customer service needs improvement. My wife also rented a truck and then later tried to add me as a driver over the phone. She was put on hold for 10+ minutes and then got cut off. When she tried again, she was told to "go to the website and add a driver." But the website has no "add a driver" function as far as we could see--not even the FAQ.

MICHAEL B. 
Évaluation :
5

Your manager is excellent give the guy a raise. Your phone answering system is deplorable. So bad I was going to bug a trailer and be done with U haul. Good for you no one has trailers available for sale.

Roderick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
2

Service was on the rude side and did not put the furniture dolly in the truck. No apologies about this. Would not check my truck in 1 minute after closing. Said they would remove the charge for the dolly and then never did. When I tried to call customer support, I waited on the phone for 20 minutes twice before I was hung up on. Bad experience.

John S. 
Évaluation :
3

Salesman forgot to give me the furniture covers I paid for. I spent 40 minutes on hold for someone to refund me. The brake light and directional on passenger side did not work.

Theresa K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Theresa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

The person at the location was very helpful even though he was very busy. I needed to call this location on several occasions because my confirmation information was incorrect. I was on hold on average 10 minutes each time I called. More staffing is needed at this location.

Mary B. 
Évaluation :
5

Very good service.

Howard F. 
Évaluation :
5

Pickup and drop off were both smooth and fast. Staff was friendly and professional. The cargo van was clean and in good condition. Would use their service again if needed.

Eddie Z. 
Évaluation :
3

The guy helping me return was not helpful rude and annoying

Benjamin M. 
Évaluation :
5

The trailer rental was easy and fast, the trailer itself was clean. However there was a problem with the sliding door and the door handle. When opening the door, it would slide open all the way up and then catch the door handle on the inside of the door opening. This made it really hard to close the door. You couldn't just pull the door back down with the cloth loop. You had to pry the handle out from under the door opening in order to slide the door back down. A real pain in the butt. Skinned my knuckles pretty well. Other than that everything was fine.

Joseph T. 
Évaluation :
5

Rented trucks for multiple moves, all without a hitch. Excellent service à la clientèle

John C. 
Évaluation :
1

The person (manager) I dealt with was very disrespectful, he talked down to me like I was a child and not a customer that's never been there before.

Peter S. 
Évaluation :
2

Rented trailer but it was broken and had to use a dolly. The staff was great but will be the last time I get trapped in a bait and switch using your website. Your phone service sucks and takes forever to talk to staff at the location. Last time I use your online services . . . and perhaps your company due to transparency

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH T. 
Évaluation :
2

Austin is a terrible person. He is always grouchy and very rude. Somehow he always seems to be in some argument with a customer every time I've come here. He makes what should be an easy painless prices awful.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELSEY R. 
Évaluation :
5

The staff was professional and helpful and we would definitely use your facility again.

James M. 
Évaluation :
2

The male general manager who was working when I picked up the truck looked annoyed I was there. Really tough personality for a customer-facing business.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The woman at the counter was good.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
1

My UHaul rental experience was tainted by the horribly salty employee I dealt with. The equipment was good/clean and the cost felt appropriate, however...... I was not greeted - I was snarled at. I then looked at this person and asked them why they hated their job so much and they told me that they were not people's whipping boy. Ummmm.. First of all that is culturally insensitive, second of all I was friendly and kind. This person is a detriment to your business.

Ericka A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

The online pickup application is a little tricky. Being my first time. I called for live check in and Katie was most helpful to talk me through the smartphone adjustments needed to complete an off hours check in. I owe her a coffee :-)

Richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL E. 
Évaluation :
1

Picking-up the U-Box was perfect. Returning it was not. The individual that accepted it was too lazy to back the u-box into place. I had to insist that he do so! I asked him for a receipt to prove my return, and he informed me that I would be receiving an e-mail the next day because he did not know how to use the computer! However, I took photos of this return and was covered. Why would anyone hire and individual and keep him if he is so incompetent? I had no problem renting the U-Box. However, returning it seemed to be a problem with the individuals training and/or understanding of his job and/or responsibilities! Too bad for H-Haul.

Robert T. 
Évaluation :
5

EEs are great and competent. Facility is clean.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
3

Customer Service was excellent!! Great employees! Vans parked near exit make it difficult to see traffic when leaving. Scary to pull out of the lot, turning left.

Adam S. 
Évaluation :
5

Very Easy to access, very easy to return the trailer and very quick. Would definitely use them again!

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT Q. 
Évaluation :
5

Keep doing what you are doing!

LEOBILISOLY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEY W. 
Évaluation :
3

It was very busy at drop off, but the person behind the counter was friendly and trying to deal with a lot of situations at once. Seemed like he handled it well.

Nancy J. 
Évaluation :
5

When I arrived there was only one person working behind the counter and the couple at the counter had some extended questions for him. I waited about 10 minutes before getting to the counter. This is not a problem for me because I am not an impatient person, but I know that others can be.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irving W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

I was given an outrageous bill that claimed I drove 200 miles that I did not drive.

NATHAN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
3

Checking out rental was lacking my attention. Wasn't interested in my complaint with condition of pads(wet) and missing two out of 6 pads.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Excellent experience!

Michael B. 
Évaluation :
5

The employee I spoke to at drop off was very friendly, and took care of the drop-off process for me rather than having me complete it on my phone, and I really appreciated him for that.

Jessica F. 
Évaluation :
1

Fire the manager for his poor additude toward customers, expecially ones that are loyal uhaul, with a history of renting and with reservations.

Gary M. 
Évaluation :
2

I have a lot of issues with how my uhaul rental went. I'm not the person to know or be brave enough to ask for a discount but I wished I could because I sure believe I deserve one. Firstly - the day I rented my uhaul van the computer system was down. The employees said it was ok to still rent to me by taking down my info on paper. They promised to call me to confirm as soon as the system came back online to let me know they ran my credit card, and verify that they shredded my card number and DL number. THEY DID NOT DO THIS. I was left in the dark. I called many many times and spent at least 2 hours on hold. When someone would finally answer it was unclear whether I was speaking with Uhaul of northhampton or a corporate office. Nor was anyone ever helpful or clear about what was going on. secondly The final total on my receipt was TWICE AS EXPENSIVE as I was told it would be. This is extremely upsetting. I was told directly on the phone upon extending my rental that the final cost would be around 560 dollars. This was perfectly within my finances. HOWEVER the total was nearly 1100 dollars! This is completely unexpected and NOT within my means. Additionally the person working when I returned the van was standoffish enough that I wasn't able to manage to ask about clarifying any of this. I chose uhaul primarily for the price point but I am extremely displeased with my experience and the cost was not at the pricepoint I expected. If there isn't any resolution on this I'm very very unlikely to go with Uhaul again. I wanted to like uhaul as an option but it was kind of a nightmare. I also found my mover assistance through uhaul (I chose the one with the best reviews) and they did an absolutely terrible job, whilst pandering for a five star review before they were even done. They will be receiving a 1 star review. They left after 1 hour despite that I payed for 2 hours. And I was shocked by how they "packed" the van. I had to REPACK everything so that I could finish what they didn't pack and so that my fragile items wouldn't have been destroyed driving. I assumed I could trust who uhaul suggested but that was a major mistake. I don't have the time to be upset about this shit, but this whole process was very hellish.

Gabriel H. 
Évaluation :
5

Vans should be checked for full gas before the customer drives off. I didn't check the gas gauge until i went to the Northampton Walmart parking lot. which is right across the street for the U-Haul. I noticed the gauge was under the Full line. I drove the van around 65 miles and had to pay for 7 gallons of gas which cost me 20 $dollars to really fill it Full.

Robert P. 
Évaluation :
4

The guy was efficient and professional but a little curt.

JANET R. 
Évaluation :
4

The Fuel was on E when i picked up the truck i had to put in 15 to do what i needed to for my move. So you guys made out.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

Drop off location was excellent. I would 100 % use them again. Well trained, very helpful and just very pleasant to interact with. Northampton location was fantastic

Aidan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
5

Nice staff quick in and out

Steve S. 
Évaluation :
3

The cabin of the vehicle was not adequately clean, especially given the Covid situation. But what is especially irksome is not this location - it is corporate behavior. I have already previously responded to a feedback request and I gave negative feedback and posed a question and have gotten zero reply from U-Haul. If you want feedback either take it at the depots or respond to your damn electronic feedback sites. I am super disappointed in the corporate attention because it asks for feedback then ignores it.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allyson Y. 
Évaluation :
5

Sales person was very efficient and professional, and explained rental and insurance options clearly.

Warren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER P. 
Évaluation :
5

Customer reps were excellent. Very friendly and helpful.

Seweryn K. 
Évaluation :
5

The mobile app didn't work. It didn't recognize me as being in the correct location. Otherwise, service was pretty quick and efficient and check in was easy

SETH W. 
Évaluation :
5

The man who helped us, I cannot remember his name, went above and beyond. Give him a bonus!

Robert C. 
Évaluation :
5

Austin had me out the door and in my truck in less than 5 minutes! He explained everything clearly, pulled the truck out for me and fixed a missing light cover in the back. Outstanding service!

Micah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle V. 
Évaluation :
3

It was very disconcerting that your employee was using their personal phone to take pictures of my license. It was also really weird that your employee had to see my phone ring. What's up with that? I'm very unhappy about both those policies. I've been doing business with your company for decades 10+ years with the same number. Not even sure what seeing the phone ring gets you besides irritated customers. What if I forgot my phone? I drove 30 minutes for the pick-up would your employee refused to rent to me? Definitely looking for someone else to do business with.

Tyler B. 
Évaluation :
3

I had an incident with the spring on the driver's door being so strong that it pulled the door out of my hands when I was opening it and went into a neighboring truck such that now I am dealing with an accident report. My suggestion would be that the springs be adjusted to not be so strong or that you attach rubber bumbers on the doors so that in the event that they go into another behicle they don't cause damage that will end up costing a lot of money.

Susanna W. 
Évaluation :
5

Both pick up and drop off were with friendly and helpful personnel

John C. 
Évaluation :
5

My service and experience in 4/1/21 was excellent. Thank you to both the woman I spoke to on the phone and the man who hooked up the trailer and kindly and professionally handled my pick up and return.

DESIREE B. 
Évaluation :
3

Attendant at equipment return was not wearing mask. Attendant at pick up was. No issues on pickup end.

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizmary C. 
Évaluation :
1

The employee who helped me with my paperwork and hitching up the trailer (Austin) was incredibly rude and dismissive. Someone double booked the trailer and he immediately tried to bully me into returning it 17 hours earlier than my reservation. When it came time to hitch the trailer to my vehicle he was very much in a rush the entire time and was walking away before I could even finish looking at the trailer for damage/function. When I noticed a rest clearance light and mention it to Austin he turned around as if I was bothering him. Only to tell me that he sees this trailer everyday and would know if there was something wrong with it and then walked away again. So my options were either not move like I was planning or take a defective trailer that doesn't meet standards set by the law. My experience dropping it off was very pleasant, there was a very nice lady that helped me and finished my paperwork. Because of Austin I will never return to this location and I will never recommend anyone to either, I'll recommend they stay far far away. I have rented several u-hauls in the past and this has been by far the worst experience.

Adam M. 
Évaluation :
5

Such wonderful and friendly staff. So accommodating

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia M. 
Évaluation :
5

Very friendly, helpful staff

SHELDON M. 
Évaluation :
5

Na

Wayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adina F. 
Évaluation :
5

Website was very cranky for me, but folks on the ground at Northampton were stellar!

Frederick P. 
Évaluation :
4

getting ahold of someone on the phone took a very long time. Otherwise it was a very pleasant experience. It was helpful when the guy put the trailer on my vehicle for me and took it off when I returned.

Mary F. 
Évaluation :
5

Na

Wayne B. 
Non reviews have been submitted for this location.

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