The product was fine as was the price. My only trouble was with the service person I dealt with. Made me feel like I was stupid for asking the questions I had, although one should expect a customer to have questions and should answer them patiently. He technically performed his job but not with a good customer service approach at all, in my view.Steven Z.
U-Haul of Northampton
Pour nous contacter
Northampton, MA 01060
(I-91 Exit 21)
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Helene T.
The manager was very passive aggressive. He seemed angry at me before I said a word. I would ask basic questions and he would respond in a way that made me feel like I was stupid. It was as if my very presence oppressed him and every time I said something was a burden. If he wasn't the manager I would have complained to the manager. He did his job efficiently and well, and it could have just been a bad day, but it felt gross.Daniel D.
Le client n'a pas laissé de commentaire.Douglas W.
Le client n'a pas laissé de commentaire.Tyler B.
Austin, the General Manager, was terrific! He was patient and helpful!Frederic B.
Both of the associates that I interacted with were incredibly helpful and professional and efficient. They are what earned the 5 star review.Benson H.
Our 15' truck was extremely dirty, with ashes all over the center console and even a cigar wrapper still in one of the cup holders there. The floor was covered in salt, the interior smelled like smoke, and the seatbelt was caked with a brown residue of sweat, dirt, and who knows what. It clearly had not been cleaned even minimally, and was in terrible condition. There was a huge hole in the driver's side seat cushion. The rear door hinges were rusty and someone had tried to lubricate them with WD-40, which in the meantime had leaked down the sides of the compartment, staining the wooden tie bars and floor and making the whole thing smell like oil.Benjamin M.
Le client n'a pas laissé de commentaire.ERIK D.
Robert was very helpful.Deborah S.
He could have been more personable and happier to be working. Seemed like he was working just for the money. Sad.JULIE P.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.john N.
The truck ran fine, the check in process was smooth. The check engine light came on partway into the drive. The latch on the rear liftgate did not stay closed even though I had closed securely. I had to use my belt to hold it close. We were close to losing things out the back as we were driving on the freeway and someone had to wave us down. At the end of the day when I dropped off the truck I had a surprise charge of 25 $to clean it because the guy said I had â€œFilled the dumpsterâ€ which was already mostly for before I got there. Given all my household, I would like the 25 $â€œcleaning feeâ€œ refunded. It was totally a surprise fee, not stated anywhere on the grounds or in the contract. Overall, I would worry the next time I have to rent U-Haul. I also think the price per mile is exorbitant.Peter E.
Le client n'a pas laissé de commentaire.Joy M.
Excellent help and service at the Northampton location. ThanksPhilip G.
Le client n'a pas laissé de commentaire.Aethena E.
Le client n'a pas laissé de commentaire.Jason N.
Terrible customer service - bad attitudeDavid P.
This drop-off was one of the easiest I've ever done. Incredibly quick and the gentleman that helped me was very friendly and helpful. My one negative comment would be that there needs to be clear signage for the entrance/exit. The driveway is one way but that wasn't clear and I ended up going into the exit even after specifically looking to see where to go. This location is on a very busy street so trying to reverse back out and going into the correct entrance, especially with a 26' truck, can be dangerous. Otherwise this was great. ThanksDANIEL M.
While waiting for my ride home after dropping off the truck, I noticed that the power conduit for the big U-Haul sign at this location has some exposed wiring. Someone should fix that before it becomes hazardous.Scott M.
Le client n'a pas laissé de commentaire.William T.
Nothing. Austin is amazing!!!John H.
I was very pleased with the van and UHaul personal. They were prompt and courteous throughout the process. I highly recommend them for anyone who needs to rent a van.Carla C.
For whatever reason the agent decided to make a new reservation for us and I'm not exactly sure why he didn't make the reservation identical to the original reservation i.e. with all the supplies we had in our reservation... well he did not make the reservation exactly the way we had it and as a result we had no supplies and it was very difficult almost impossible to move our stuff. So much so that I can't complete it I'm just bringing the truck back. It was a huge inconvenience and I will not use this U-Haul ever again.Glenn C.
The truck we rented it was smells stinky. We rented the moving lifting and we was double checked it in the truck when we returned, both of my kids saw my husband put it in the truck too, he called after we left and says the lifting is missing, we ask to talk to the manager and the guy calling me back was the same guy with very angry sound, he said he is manager there is no rented lifting in the truck you have pay for 90 $. I will definitely not going use this company again. NOT RECOMMEND!!!!!Yong X.
Very positive experience. However, I received an email notice to check in but did not see it until I had loaded and driven 3/4 of the way to my destination.By that time my notice to the check in link had expired and I could only call to verify equipment condition. I tried to call during a bathroom break but was on hold for over 10 minutes. With little day light to spare, I decided to call when I arrived. Still was on hold for over 10 minutes. Perhaps if I had been told to check for a text soon after I received the rental, it would have avoided the long phone wait later. No issues with the vehicle. Seats were much more comfortable than I imagined. Even without a rear view mirror, I felt well able to see the cars around me with those large double mirrors. And the back up mirror was helpful. We circled the vehicle and Michelle applied some X stickers to pre-existing bumper damage so that I would not be held responsible.Leslie P.
Le client n'a pas laissé de commentaire.Loren S.
Le client n'a pas laissé de commentaire.DENNON R.
very helpful staff.Patricia W.
We had a great experience last week with a different employee who was prompt, courteous, and gave excellent service, but today's rental experience was the exact opposite. The counter person was not wearing a mask over his nose (and sometimes not at all), both while behind the counter and when he did the checks in our van. He also served people waiting in line behind us before us because â€œthis guy just has a quick question.â€ 15 minutes later, we are served. Then he fills out the form for our rental saying the tank is full and, lo and behold, we get home a couple of miles down the street and notice it's only half full. We filled it back to the top because we didn't want to fight about it with him, but it's some real shady business practices going on at this location. The entire experience was surprisingly bad and I will never return to this location again.CHRISTOPHER O.
Le client n'a pas laissé de commentaire.GEOFFREY R.
The staff was not friendly and a bit brusqueMARK B.
Le client n'a pas laissé de commentaire.Lydia B.
Le client n'a pas laissé de commentaire.Kent H.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Mary O.
Uhaul gave me excellent service and catered to my specific needs. I was able to talk with the general manager and he assured me of my moving needs. Excellent service!jacqueline F.
Le client n'a pas laissé de commentaire.Lydia S.
Just keep doing the great work your doing now. A great experience all aroundMona D.
Everything was great Vehicle was spotless picking up and dropping off easy People in the office knowledgeable and friendly Thx!Peter B.
Le client n'a pas laissé de commentaire.Hugh H.
Le client n'a pas laissé de commentaire.James S.
Everything went well and the van, which I had never driven before, was easy to pick up and drive. The gentleman who booked me in was professional and answered all my questions.MICHAEL H.
Le client n'a pas laissé de commentaire.Dorsey D.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Richard H.
Nothing, Good experience. Manager was very efficient and helpfulCRAIG S.
Le client n'a pas laissé de commentaire.Robin W.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.Robert D.
Great service. Great manager.Farnsworth L.
Le client n'a pas laissé de commentaire.Marc N.
Brakes were shot. Rotors were worn. Hard to contact uhaul. Rode from Massachusetts to South Carolina in this death trap. Shook the whole truck every time I pressed the brake. As well as the breaks smoking when applied. Finally got ahold of uhaul. Was told they would send me a link so that could send pictures of brakes and rotors, didn't receive it. I want a refund for the dangerously ghetto truck they rented me. I could have died.ANAMARIE M.
Le client n'a pas laissé de commentaire.Seth W.
Nothing. Excellent service.Leonard M.
better information on tollsHenry Clay S.
The place was great but I will never do online check-in again. Sending texts/calls to my additional contacts? Requesting a ton of info the morning of rather than earlier? I uploaded a picture of my license via a text link the night before, then had to do it again onsite. Oh, and I had to run around the lot a ton as it kept giving me truck numbers that weren't there. A terrible online check-in process.Todd F.
Took the time to make sure trailer was safely attached and hooked up. Trailer was super clean and worked perfectly!Michael B.
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.Peter G.
Le client n'a pas laissé de commentaire.Emily D.
Very professional and helpful service, excellent customer service from Jake, even while he was very busy helping several customers.Margaret S.
I was told upon first inquiry that there'd be plenty of cargo vans for Sunday so it was okay to wait until the following day to confirm reservation. On following day it turns out no cargo vans so had to go with more expensive truckRITA D.
Le client n'a pas laissé de commentaire.Hamid R.
The phone app did not work for me so I had to go inside but there was no wait..ANNE B.
Excellent customer service from Austin who inspired faith in me that we could work through issues together, and we did just that. Great vehicle and great experience. Merci.James C.
Morning guy is nice. Afternoon guy is crankyWilliam M.
I'm good, it was better this time some of my info was still there and it made it faster in and out. been renting u-hauls for years at this same store..... happy that's all.William G.
Le client n'a pas laissé de commentaire.LISA T.
So friendly and easy!Chrisiant B.
Nothing. Here was a misunderstanding about the length of time we would need the van and they were very gracious about it.john H.
Le client n'a pas laissé de commentaire.SEAMUS P.
Always a great place to rent from. Staff knowledgeable and prompt. Manager is amazing. Farnsworth LobenstineFARNSWORTH L.
Le client n'a pas laissé de commentaire.Antonio M.
Le client n'a pas laissé de commentaire.Lea M.
EMPLOYEE WAS VERY HELPFULLVon C.
Le client n'a pas laissé de commentaire.Marguerite A.
The one employee working did great job moving the line along. Great job!Timothy W.
Le client n'a pas laissé de commentaire.Carol M.
I think everything was great. Austin was clear, personable and very helpful. He hitched up the trailer for us and got us on our way. Overall the customer service was a 10 out of 10.Faith L.
Le client n'a pas laissé de commentaire.Holly L.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.David B.
It was smooth and efficient, polite and friendly.Pamela M.
Le client n'a pas laissé de commentaire.Caroline Z.
It was clear that the UHaul was grossly understaffed. The one staff person was doing their best to meet customer's needs, and in my opinion was doing an amazing job. He had to move very quickly to process requests, check outs and returns. I just felt this location should have two people at least, and this situation felt very unfair to the lone employee. Clearly there was a lot of money being made by UHaul at this busy location as I saw many customers. I really hope you consider the staffing at this location. This said, my experience was speedy and well done - I was very happy with the experience. I just felt the expectations on the lone worker was untenable and I felt really badly for him. He did not complain, but I witnessed how hard he had to work and it seemed very unfair. Perhaps this day was an anomaly, and maybe there are usually two employees? I really hope that is the case. Thanks for reading my feedback.Ann S.
The check in employee was very nice and made things easy.JOHN M.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.MARYBETH L.
The staff member who I dropped off the truck with was disrespectful when I tried to ask a couple of clarifying questions.Stephen B.
Le client n'a pas laissé de commentaire.Andrea J.
Everything was great! Thank you!Chrystel R.
Le client n'a pas laissé de commentaire.FRANCIS T.
Guy on duty was great. Quick and efficient. And thoroughMICHAEL Y.
Excellent customer service, drop off process was fast & easy. Merci.Matthew T.
Service was great, salesperson knowledgeable, equipment good. Mission acccmplished.Mary C.
Le client n'a pas laissé de commentaire.Roxanne M.
The manager is one hard working guy. I give him a lot of credit. He goes from one job to the next.Randolph C.
Le client n'a pas laissé de commentaire.Scott B.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Sed venenatis lorem nulla, at mollis nibh accumsan ac!