Évaluations des clients U-Haul of Northshore

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Northshore

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Christopher L. le

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Nothing that I can think of.

Ryan M. le

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Le client n'a pas laissé de commentaire.

Vikki D. le

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Our sales person was awesome and so helpful!

John C. le

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When I picked it up the people took care of business but were not friendly, looked as if been sucking on lemons. When dropped of the guy stood there texting on his phone while I ask him to remove trailer. Keep on texting. Will NEVER trade there again. These people will give Uhaul a bad name

Diedra O. le

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The vehicle that I rented was dirty and didn't have any fuel. The windshield must have just been replaced because it had tape on each side.

Raphael T. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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None

kristen T. le

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Le client n'a pas laissé de commentaire.

Jorge H. le

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Excelente and super fast service. I love that you can rent and return over the phone with the application.

Olabisi O. le

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The staff was awesome and kind. It was a good experience even for a senior citizen

Brian R. le

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I did not rent from this store. I am still fighting for.extra money they charged me ...

Javier D. le

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I was overcharged for overnight drop off, which was inaccurate as i had picked up at 1 pm and dropped off at 330 pm, my drop off cut off was 8pm. They forgot to check in my equipment at drop off even though they told me it fine for me to leave. Called customer service who sent an email to the manager in regards to being billed in error, no response or call as of yet. My bill needs to be fixed.

Kevin G. le

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It's in a good location but the staff upon picking up the vehicle was not friendly and rude, upon returning the vehicle the guy was professional. Its important to make customers feel like them being there and needing your services is appreciated. But if you act as if you don't want to work there and in a bad mood is not acceptable.

Jorge H. le

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Awesome service. Super fast reservation. I was very impressive with the rates. I will definitely do it next time

Benjamin F. le

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They were fast and courteous.

Kenneth F. le

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Le client n'a pas laissé de commentaire.

cathy S. le

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Everything was great, customers service, friendly, ready as promised. Continue doing what you are doing.

Alfred M. le

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A trailer light was out.and they didn't fix it.i could have gotten a ticket

Mary H. le

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don't understand why you do not get a refund for returning the truck a day early. You make us pay for an extra day so why do we not get refunded for returning early well even half would work ..

juan R. le

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i GOT A LITTLE W0RRIED AT THE END CAUSE i WAS NOT GIVEN A CONFIRMATION iTHAT i HAD RETURN MY EQUIPMENT. oTHER THEN THAT ALL GOOD.

Robert I. le

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Maybe have more than one person in the store. But I understand if it's not busy enough two employees two workers during a shift. That was my only issue having to wait for the sales rep to complete the transaction with the customer ahead of me. But all in all he did a great job. Very friendly and knowledgeable.

scott L. le

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Le client n'a pas laissé de commentaire.

YOEL C. le

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Le client n'a pas laissé de commentaire.

Jacobi M. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Nothing everything was great.

Brandi H. le

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Pricing.

Enrique S. le

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Le client n'a pas laissé de commentaire.

Edgat B. le

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Le client n'a pas laissé de commentaire.

Shannan W. le

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Two brothers operating location are unprofessional as hell. Rented a pickup and auto transport for four hours. Near the four hour mark they called me five times to see how much longer I would be. Seems they promised the auto transport to another customer for pickup an hour before I said I would have it back. Upon returning the trailer I was asked, “Where have you been? We have been waiting. You were supposed to be here 20 minutes ago.” Highly unprofessional and I damn sure won’t rent from that location again. To hell with those two pissants.

Jose P. le

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Le client n'a pas laissé de commentaire.

Ayaz M. le

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Le client n'a pas laissé de commentaire.

Corina T. le

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Le client n'a pas laissé de commentaire.

angela A. le

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Le client n'a pas laissé de commentaire.

Tommy S. le

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Nothing needed .thanks

ERICA R. le

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No matter where I move to in the Houston area I always use this location it's the only one I particularly trust but that's just me.

Beatriz C. le

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Le client n'a pas laissé de commentaire.

Richard A. le

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I’m just a bit confused on why I’m charged 1.09 a mile but then I have to replace the fuel, this seems like a double dip.

Rebecca L. le

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We are repeat customers here

kim B. le

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Le client n'a pas laissé de commentaire.

Angel D. le

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Le client n'a pas laissé de commentaire.

mac E. le

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Improve on customer service with reasonable request from center employees.

Micah G. le

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The employees were nice and this location is always a great place to pick up and drop off as I have done a few times in the past.

Melisa N. le

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Le client n'a pas laissé de commentaire.

Alejandro A. le

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Le client n'a pas laissé de commentaire.

Gilbert S. le

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Le client n'a pas laissé de commentaire.

Brent J. le

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Le client n'a pas laissé de commentaire.

Casey C. le

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Le client n'a pas laissé de commentaire.

Brunette P. le

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Great service

Carol Y. le

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Le client n'a pas laissé de commentaire.

James H. le

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Nothing at all everything was alright

CARMELA B. le

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Very rude and not happy to see the customer. No eye contact. Needs communication skills to be improved to deal with a diverse population

benjamin S. le

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The equipment was fine but the pick up process was very disappointing, again. I arrived to pick up the requested equipment and it was not yet assigned to my 24/7 reservation. The manager didn't open the doors until nearly 07:30 and assign the equipment. Seemed like a lengthy process for what should have been no wait. Suggest the manager change the hours of operation to when he actually opens the door. He stated first reservation was a not until 07:30 but on both uhaul website and signage on location state 07:00. This delay turned what should have been a 45 minute drive to 2 hours, wasting my time and fuel in the truck. This it the second and last time I will visit that location. I will not be renting from the Northshore operation again.

April S. le

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Company needs to do a walk around the vehicle for damage prior to renting it out.

Mark C. le

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Sebastian was a good representative and answered every question I had

larry S. le

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Le client n'a pas laissé de commentaire.

Previs P. le

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Le client n'a pas laissé de commentaire.

Russell B. le

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Nothing your grate

Shalonda M. le

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Explain the contract with details

Kevin S. le

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First,i scheduled a uhaul a month in advance to pickup from the local uhaul in League City. I gave Uhaul a month and you advised me the day before pickup that there wasn't a truck available at my designated location and scheduled a pickup 30 miles away. The truck ran fine. Windshield was very dirty and the fuel level was at 1/8 tank. LESS than a quarter of a tank. I had to go straight to the store to fuel up because there was no way I could have made it home. I returned with half a tank. The dolly was horrible. The left fender well was being held together with zip ties. They came loose while driving and kept flopping around. I stopped and bought a bungee cord to secure the rest of the way. The ratchets were old and rusty. I honestly felt I gave it back to you in better shape than you rented it to me. Not a happy experience for me. Sorry.

Keith C. le

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Le client n'a pas laissé de commentaire.

larry S. le

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My second time to rent from this location within the past couple of months, both were great from start to finish!

Marilyn D. le

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Wonderful

Ambrosio G. le

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Le client n'a pas laissé de commentaire.

Makesha G. le

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Le client n'a pas laissé de commentaire.

Oscar R. le

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Great service

cesar S. le

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????

Michael M. le

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Great guys running the place

Clarence P. le

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It is always a pleasure when I visit U-Haul on I-10 @ Uvalde.

richard C. le

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Le client n'a pas laissé de commentaire.

johnny M. le

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N/A

Gerardo C. le

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Le client n'a pas laissé de commentaire.

clarence P. le

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This U-Haul location is always a joy to do business with. I have never had a bad, or less than wonderful rental experience at the Uvalde U-Haul.

Jose T. le

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Le client n'a pas laissé de commentaire.

Antonio S. le

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Every one I encountered at location was polite, respectful and and easy to work with I was able to get in and out quickly without any problems at all. Would definitely recommend

Rebecca L. le

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Problem with AC, worked fine just after leaving location, due to time restraints was unable to return and exchange. Houston, Texas weather mid to upper 90’s degree plus heat index, 10%z. HOT HOT HOT. Not too far from turning back in then the AC starts, stops, starts, must be a shirt or bad sensor. I reported this to the U-Haul representative that checked me. Would like to request some compensation for my inconvenience please.

darrel J. le

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Stop charging bye miles

Carol H. le

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Very helpful and quick

Jaelin V. le

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The truck i was given had a faulty headlight. Roadside assistance came and was not able to fix it. I was forced to wait until daylight to travel with no where to stay.

Hagia V. le

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The air conditioner stopped working about ten minutes in. Got stuck for two hours in Houston traffic in the Summer with no AC. However when I pulled over to get water, it started working again, so not all bad. Also, I wish they would’ve given me a better estimate. Getting to one side of Houston and Back was about $120. Definitely wouldn’t have got that couch had I known the van would be that much

James F. N. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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It took nearly an hour and half to rent a car hauler. Way too long.

DEXTER B. le

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Le client n'a pas laissé de commentaire.

Ryan E. le

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The u haul was perfect. The guy mistakenly charged my card to another person account. How do you make a mistake like that ? My account went into overdraft because of that. I had to wait 5 days to get back my money. Ridiculous

Angela E. le

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Le client n'a pas laissé de commentaire.

Mickey M. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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Le client n'a pas laissé de commentaire.

YVONNE M. le

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Le client n'a pas laissé de commentaire.

Thelma H. le

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Great help and ease of returning my Uhaul equipment.

Joseph D. le

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I experience a little frustration because the online service and in house computer were not on the same operation level. I believe the in location computer needs to be updated.

Richard P. le

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Le client n'a pas laissé de commentaire.

Esther M. le

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They had 15 trucks outside and we were told that we could only rent a uhal that we didn’t need. It was to big of a truck

Melissa B. le

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Le client n'a pas laissé de commentaire.

Patricia R. le

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Le client n'a pas laissé de commentaire.

Rudy D. le

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Advise on options that can save money.

Deborah R. le

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I had no problem with location or service. I was very satisfied and both of your personnel staff was very (Professional). Thank you.

Joseph R. le

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Very professional operator ..

John Z. le

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Keep doing what you're doing. Very good job.

gloria H. le

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Le client n'a pas laissé de commentaire.

Raul A. le

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Le client n'a pas laissé de commentaire.