Customer Reviews for U-Haul of Northshore

1 912 évaluations

13330 I 10 E   Houston, TX 77015
(Right across from the Home Depot)

(713) 453-3884

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(713) 453-3884

13330 I 10 E
Houston, TX 77015
(Right across from the Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Convenient pick up and drop off. Thanks to the efficient staff as always. Merci

Carol Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAKERRI J. 
Évaluation :
5

Sebastian was a total professional in helping me

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALDEMAR O. 
Évaluation :
1

Y'all are stealing from y'all customers I clocked in at 8 something that night I went online and get the self check-in and it gave me confirmation and everything and said thank you for checking in I dropped my keys and now y'all go paying that y'all have to check me in at 7 in the morning no I need my refund why would I pay you all $20 to check me in when I can check myself

DESTINY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLANDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANNA B. 
Évaluation :
5

My female attendant was friendly, kind, and courteous. Her smile is infectious and this young woman deserves top pay! Do right by good employees and your company will thrive!

MICHEL P. 
Évaluation :
1

Very rude staff. I was quoted one price over the phone and charged a different price at site. Staff was very rushed and didn't take the time to go over important details about the rental. Very rude staff I would NOT recommend to anyone.

ESMERALDA G. 
Évaluation :
1

Staff was rude.

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laqusha R. 
Évaluation :
5

After being redirected to two different Uhaul locations due to my reserved trailer not being returned, I finally received help from this place. The team was no-nonsense, get the job done and get on your way people, of which I respect.

Darryl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO M. 
Évaluation :
1

I have used this location before, but this time it was a sad story. My car parked at your facility was broken into and vanderlised. Unfortunately, it started raining early that morning and the car was soaked in water. Who will fix the car and who will pay for the items carted away from my trunk? More sad as the manager admitted that the facility camera doesn't travel as far which means my car was in a blind spot.

ISAAC A. 
Évaluation :
1

This entire experience was the worst I have ever had with U-Haul! Once this move is complete I will seriously consider other options in the future! It took days to get the problem resolved and even at that point I felt like I was being a pain to get U-Haul‘s problem fixed. I should've received a full refund for this entire experience!

ADAM B. 
Évaluation :
5

They helped me out today. They gave me a van instead of a box truck which worked out so much better for us. Merci.

Rose S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHASTITY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noe E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN R. 
Évaluation :
3

With the exception of the location not having a regular dolly or furniture dolly, my experience was ok.

Lorrianne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny R. 
Évaluation :
3

i HAVE EMAILED ABOUT SETTING UP A COMPANY CORPORATE ACCOUNT AND NO ONE HAS ANSWEERED. i RENT THESE TRIALER FOR COMPANY USE WITH AN amex CARD BUT THIS ON RESERVES THE TRAILER AND MY GUYS HAVE TO PAY WHEN THEY RETURN THE TRAILER.

REYES A. 
Évaluation :
1

Spend a lot of money here… Takes forever for someone to answer the phone.

DATREVION S. 
Évaluation :
5

Not sure because I had no issues.

Terry S. 
Évaluation :
2

Better maintenance. Check to make sure all headlights, taillights, brake lights, signal lights are working for night driving. I rent a truck because the taillights were not working could not even move what need to be moved that night. Then you charge me far rental that I could not even use.

REBECCA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STELLA M. 
Évaluation :
4

Have adequate supplies on hand to fix problems at time of.rental (I.e. cargo light was broken..was informed.by rep he didn't have anymore bulbs on hand to.fix it..had no lighting inside cab for my.move at night

BRYAN M. 
Évaluation :
4

Cool

Albert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luvin C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RONNY Z. 
Évaluation :
4

Have vans / panel trucks cleaned a little bit better between customers

CAROLYN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlexisia M. 
Évaluation :
5

Fast & Friendly people. Great Service !

debradixon D. 
Évaluation :
5

everything's good at I 10 East and Uvalde

JIM B. 
Évaluation :
4

Sydnee's customer service was great.

JEFFREY L. 
Évaluation :
3

You can start by retraining your employees with some people skills. I went to pick up Sunday morning and I was treated rude he basically raise his voice at me because I asked a question about an employee number in. and then he asked me lotta questions that had nothing to do with the rental, I told him the tire was really low and he said what do you want me to do about it you can go put air yourself or we can cancel the contract.I don't appreciate being treated that way I would've just walked out.

albert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LASHAE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDOMAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
2

Returning was a nightmare with the after hour service. I was on hold 3 different times over 20 minutes was disconnected when someone finally answered I was on hold over an hour. I felt terrible leaving the trailer without knowing it was checked in yet but j couldn't wait around for 2 hours for someone to assist me. I have a rental that I'll be doing next month and just hope it goes well returning

Corina M. 
Évaluation :
5

Great customer service at this location

ANDRE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANY S. 
Évaluation :
1

The truck rode like a tractor 🚜, then someone broke into my car and son car. Worse Uhaul I ovation in Houston.

DARNIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edson R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

I had so many problems with getting a truck. The location pick up changed 4 times and have the messages with proof to back up my statement. I was charged more than what I was told. I'm not happy with U-Haul at all. Would not recommend or ever use this company in the future

Alma M. 
Évaluation :
5

The rep was very helpful, excellent customer service skills. Happy with the service he provided, good job.

GUADALUPE R. 
Évaluation :
5

Nothing everything was excellent. Sydnee Escot was excellent. She has excellent customer service skills and knew what she was doing.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keana H. 
Évaluation :
5

Fast, friendly and extremely helpful service!

RICHARD M. 
Évaluation :
3

The checking in was no problem, the truck drove fine & the AC & radio worked fine. But inside the cab & inside the back of the truck where you load your belongings was infested with ants! I had to spray Raid everywhere. Upon checking the truck in on the app it kept rejecting my photo of the mileage & gas. I had to call roadside assistance for help because they'll charge you $20 for improperly checking in the truck. I would probably go to another location in the future

SHANNON J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelli B. 
Évaluation :
2

Friendlier atmosphere would be nice. They just seem content to work their hours without any smiles. Customer service is everything. Everytime I reserved they did not have the equipment I needed. NEED TO WEAR THEIR MASKS.

Ricardo H. 
Évaluation :
5

your mileage rates are horrible/outrageous. I rented a cargo van for 19,99 only used for 3hrs to transport balloons to an event venue close by and was charged approximately $52. I only traveled from Galena Park to Pasadena but your mileage rate is extremely high. Don't plan on using U-Haul anymore. The staff at this location was professional though.

Daniel R. 
Évaluation :
5

Just please be more friendly and social with customers and will be great to have more smiley staff.

MUZA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO L. 
Évaluation :
4

More friendly employees because the really seem unhappy at work But overall the truck was clean and I'm good condition

CORINE J. 
Évaluation :
1

The guy was awfully rude and the way he spoke to my husband was inappropriate. He shouldnt deal with customers if he takes out his frustration on them.

AUSTIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

U-Haul Northshore is the best! The staff is helpful and the store looks good - and I LOVE the APP!!!

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON D. 
Évaluation :
1

The women who helped me was very rude and Uhaul was gone when I came for reservation

DIAMOND H. 
Évaluation :
5

Northshore is the best!

Doug G. 
Évaluation :
5

Very pleased with my transaction. Manager very nice!

Robert R. 
Évaluation :
1

I had a reservation for a truck and a trailer. I picked up the truck one day and picked up the trailer the next day, I was charged twice for the trailer without explanation and it took at least a week to refund my money after multiple calls to customer service because the location doesn't answer the phone.

Justin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

No one indicated I had to check vehicle myself and that there would be a $20 service fee for dropping vehicle off early and putting keys in drop box. Called in and Ron helped out though. He waived the fee as he knew I had been there prior. Also he helped with refunding the $20

ARNULFO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIGO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
1

The kid had headphones on the whole time and wasn't even slightly helpful. His boss seemed just as incompetent. It was a complete 180 from the Uhaul in Lafayette. Where the staff was helpful and seemed to actually care.

JOSEPH GLENN W. 
Évaluation :
5

Lady at the desk was very nice, explained everything in great detail, made the experience easy and will be back in the future.

Marcus J. 
Évaluation :
3

I had a reservation at 9am when I got there I was told it wasn't until 9:30 I had to wait till someone came back . The guy says the system Sometimes change the reservation which I was never aware of . No help !

KRISTAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olmer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydnee B. 
Évaluation :
2

Customer Service was poor at best. Will not return.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC T. 
Évaluation :
1

MAKE SURE YOU HONOR RESERVATIONS!!! IM SO UPSET AND DISSATISFIED WITH MY RENTAL SERVICE.

MARY M. 
Évaluation :
5

Sydnee with two e's took care of me and got me in and out with the 20' truck. Thank you for everything and I definitely recommend this place for any moving needs.

YSHMAEL I. 
Évaluation :
5

Service was fast and easy.

ROBERT G. 
Évaluation :
3

Charged twice for a trailer. How do I get a credit

jose G. 
Évaluation :
3

Needs better customer service: the sales representative need to be more nice and professional

MERARI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
1

Over charge me. Sent me to dangerous location for a pick up no one was there to help me had two K9's at the gate. Got a call back from scheduling late. Got a reduction in a 380 charge for rental over the phone didn't get it at the location for pick up. Truck ran loud and sluggish from Houston to Lonview,Tx.

JOHNNIE P. 
Évaluation :
5

Everything was expedited in a timely manner and excellent customer service.

LORETHA L. 
Évaluation :
5

Excellent service à la clientèle.

JOSE C. 
Évaluation :
5

A very professional team. They have great customer service! I will continue to use that location, recommend to family and friends.

EARLVIN J. 
Évaluation :
3

Cost for mileage was a bit high in my opinion. Also trucks could be more thoroughly cleaned. With COVID around the steering wheel felt a bit sticky and dirty.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Non les évaluations ont été soumises pour cet établissement.

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