Évaluations des clients U-Haul of Northshore

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Northshore

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JUAN P.
Évaluation :

N/a

Jacob H.
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Fuel was not at marked level, when I went back Inside to ask employees to change it, they spoke among themselves and said ya ok it's fine just mark it on your sheet. Unprofessional. Disappointed.

MIGUEL Z.
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Le client n'a pas laissé de commentaire.

JOHN L.
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Le client n'a pas laissé de commentaire.

BRETT L.
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Le client n'a pas laissé de commentaire.

RICHARD W.
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While traveling home, the rear door came open even though it was locked. The door went up to where I could not initially reach it to pull it back down. We sat on the side of the highway for twenty minutes and tried to reach roadside assistance. I would call your roadside assistance a joke but we are not laughing. No one ever answered the phone. We finally were able to reach the general manager from the pick up point and he told me what to do. I was able to close the door and zip-tie it closed. FYI - A long-necked lock allows the door lock to slide too far up the lock to where the whole locking mechanism unlocks..

Damian W.
Évaluation :

Nothing, everything was smooth.

Dustin B.
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Free dolly usage

ermesto G.
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Le client n'a pas laissé de commentaire.

WILFRED D.
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Le client n'a pas laissé de commentaire.

Jerry P.
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Great Customerservice

Anna D.
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Le client n'a pas laissé de commentaire.

Troy P.
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When I returned the vehicle the price went from $65 to $109 and clerk never sad a word that pride went up wouldn't that be just. Courteous to let me know that sure I should have looked at the receipt but I didn't

Jeff V.
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Le client n'a pas laissé de commentaire.

kim B.
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Le client n'a pas laissé de commentaire.

MADELINE D.
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I was charged for 3 extra days that I did not request but didn't realize it until after I was out of the store because the clerk simply handed me the paper without going over it with me. Also didn't like that I put in my card information and drivers license info online to avoid having them being touched/touching the key pad at the store just to be told that I had to give him my drivers license info and that I had to re-insert my card in order to pay.

Kedzie J.
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Le client n'a pas laissé de commentaire.

Jason F.
Évaluation :

Make the online portal easier to manage. Too many things just to reserve a trailer/truck just to have to repeat it all on site

ELIZABETH D.
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Le client n'a pas laissé de commentaire.

David G.
Évaluation :

When everything hinges upon one simple truck reservation being there as promised, U-Haul online reservations system cost me 10x more than a truck rental. After arriving on time to pick up my 26 foot truck that was reserved several days earlier, the store point had no record of my reservation. I ended having to start the process anew....like I had never made reservations, and finding a smaller truck I had to drive across town for. This cost me moving crew time and a costly extension of additional house rental costs from not being able to move all my belongings. Knowing what I know about running a global service industry business, there would be a few heads rolling due to incompetence. But some mouth breathing employees of U-Haul will probably get their bonuses on time this year, while their customers get the orange shaft. What can U-Haul do to improve for the next customer? Get rid of useless employees and antiquated systems. What will get done ??? To a business that has top side problems, there is no solution...except to saddle the lower level employees with the task of over apologizing. To any consumer in his right mind, depend and pay for any rental truck from any other provider, not matter the cost increase. It will end up costing you less in money, time s d aggravation.

FAITH O.
Évaluation :

I was called about an hour to my pick time and referred me to a longer distance with about 11 miles more than the actual mileage and distance that we were originally was supposed to pick up the truck. We ended up paying about $20 more . I don't really care about the money but the poor service. I do appreciate the help of the young man and the location in I 10 E Houston.

Louis A.
Évaluation :

I got a UHAUL truck that leaked from the roof and damaged all my boxes and personal items.

Samis C.
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Le client n'a pas laissé de commentaire.

LARETHA SCHNET H.
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Quick

Armandina R.
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The app did not work,to return the truck.

RUBY I.
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Le client n'a pas laissé de commentaire.

Kelly P.
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I went in and told the guy that rented me the truck that it was reading for a low tire and he said it was a sensor. I told him I was uncomfortable and he said it was OK to use. As I was using the transmission began to slip and then check engine light and the transmission light then came on. When I returned I told the 2 guys working and they said that the person that rented me the truck was the manager. This made me even madder that a manager would rent this truck to anyone. You are lucky I got the truck and myself back in one piece. At this point, I not even sure it I would use you again and as you see I do rent some trucks

Leslie D.
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The service was great and everything was on time and in order. I had a great check in and out experience. Thank you for your service.

TIFFANY R.
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Improve the customer service within you staff

WASHINGTON G.
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Le client n'a pas laissé de commentaire.

Pedro P.
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I paid approximately 85$ online and the vehicle had a smell of smoke inside and only 23 miles remaining until E. When I dropped it off I went 10miles over my estimated miles and they said the gas was not correct even though it was 53 miles until E. I got charged 126 in total for 6 hours. Horrible experience and rude staff.

KIRKWOOD J.
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Le client n'a pas laissé de commentaire.

Credesha B.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

JOSHUA A.
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Le client n'a pas laissé de commentaire.

DEBRA M.
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Several employees not wearing masks And looking ill at one time like it doesnt matter A little attitude from the one who checked me in althought ive rented a truck at least 4 times in one month from this location Not treated like a valuable customer

Marceline B.
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Your method of rental was satisfying to our satisfaction at an time needed, thank you for the service

ALTON D.
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Le client n'a pas laissé de commentaire.

BENITA W.
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Le client n'a pas laissé de commentaire.

PAUL W.
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Le client n'a pas laissé de commentaire.

OLIVIA P.
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Le client n'a pas laissé de commentaire.

Tyra N.
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Le client n'a pas laissé de commentaire.

felicia C.
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Excellent service

TIFFANY H.
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The customer service at this location is HORRIBLE! The 3 employees I encountered were extra dry and unenthusiastic about doing their job. If I'm not mistaken one of them is actually the manager. Go figure.

Vanessa S.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Have plenty of workers in the store as retiring one worker was rushing and trying to assist everyone.

BRIAN C.
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Le client n'a pas laissé de commentaire.

Wendy B.
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Le client n'a pas laissé de commentaire.

Dionissios F.
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Le client n'a pas laissé de commentaire.

Matthew S.
Évaluation :

Did the mobile check in. worst experience ever. Information was incorrect. Had to go inside to speak to representative 2 or 3 times and they did not want to help because we did mobile check in. Said the issue was because we changed from a few hour use to 24 hour use which was not correct our reservation was always for 24 hour use. drop off was not bad. but we left a handicap plackard in the truck and obviously the truck was not cleaned before it was sent back out because we called around noon and the truck was sent back out at 10am without the location finding the handicap plackard. It should have been found if it was cleaned. Good thing none of us had Covid19 because it would be spread to a lot more people since the truck was not cleaned. makes us wonder if it was cleaned when we got it. check no on cleaned as we do not know.

LaTricia W.
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Le client n'a pas laissé de commentaire.

ROXANA G.
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Fast and efficient.

HUBERT H.
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The pickup U-Hauls computer was down and they said that the trailer was not at pickup store that we were originally told. It was on the other side of Houston and we had to go get it. We had made or thought we had made reservations to pick it up at one place and of course it was not there.

Mervin N.
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Le client n'a pas laissé de commentaire.

CONNER K.
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Upon returning the vehicle in Big Spring, Texas, it appears I have been charged for an extra day. The vehicle was returned within the contract specs, even though we were told we'd have an extra day to return it.

Gregory P.
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Horrible location, I was given misinformation, now I'm double billed. Trailer had broken glass and garbage in it, had to be swept out before I could use it.

lashameka W.
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When I returned the truck an attendant met assisting me that was very cool!

Sheila V.
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Le client n'a pas laissé de commentaire.

Deborah W.
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Le client n'a pas laissé de commentaire.

Bryan E.
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I got put of my vehicle and said hi to the guy walking over to our equipment wet were returning and he never spoke a word to me until he said “y'all are good” and that was all he said even when I had asked him a question.

FRED D.
Évaluation :

Bomb those trucks for roaches, nasty ass

DEBORAH JEAN R.
Évaluation :

On your Website there should be a different way to ask if you need supplies or even help. I accidentally clicked on continue and I was ordering something I didn't want. Some how I was charged for a storage that I didn't order. I called customer service and I had a hard time telling your employee that I didn't not request a storage nor did I give anybody permission. She kept asking me if I still wanted the lock because there were items in the unit. I have no idea where that storage is located and the stuff that was there was not mines. Waiting for my money to be returned. Also, please take my card information of of your system Please. I changed my reservation pickup from 8/22/2020 to 8/17/2020 at 10:30 am and the young man who waited on me had great customer service. I did not know I had to make a reservation first before entering your location. I have always walked in.

GUILLERMO D.
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Le client n'a pas laissé de commentaire.

GARY M.
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Le client n'a pas laissé de commentaire.

Justin J.
Évaluation :

Employee was extremely rude. He acted as if I was in a employee of U-Haul and that I should know how to hook up a car by asking me why a chain was dangling From the trailer. I explain to him that I knew nothing about a chain. He explained that it was broken and said “I guess you don't want to pay for it”. I would never recommend this location to anyone. Employee was just dry and sarcastic.

Paul B.
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All good

STACIE B.
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I have used this location before and as always, they were great! In and out quickly!!!

Tracey C.
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Overall, customer service was excellent. I did see that most of the employees were NOT wearing masks. This is not acceptable when Covid cases are unchecked in this area.

THELMATRIC P W.
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Everything was awesome. The customer service was impeccable.

Ismael D.
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Le client n'a pas laissé de commentaire.

IRVIN ALFREDO G.
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Le client n'a pas laissé de commentaire.

Catherine P.
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Pick up and delivery was quick and easy.

Lasheridan S.
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Have great customer service

TERRY C.
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They were nice and helpful there and got me on the road with no problems.

MATIAS F.
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Le client n'a pas laissé de commentaire.

JOEL JR G.
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The truck I needed was ready and available. I was on the road within 5 minutes, great service!

Emmanuel V.
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Le client n'a pas laissé de commentaire.

Ben M.
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Le client n'a pas laissé de commentaire.

ESPERANZA G.
Évaluation :

The employee that was working on friday 06/24 had a very unfriendly attitude, we arrived to the Uhaul location at 7pm, where he said it was closed and once he figured out that on fridays this location closes at 8 he told us: "fuck! its friday" and very rudely set us up. Please work harder on your customer service.

Krystal C.
Évaluation :

Better customer service skills and better check in procedure.

DOROTHY E.
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Le client n'a pas laissé de commentaire.

JOSE H.
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Le client n'a pas laissé de commentaire.

HECTOR G.
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Le client n'a pas laissé de commentaire.

JACQUELINE W.
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I wish i could have returned the truck at any location.

SHARONDA ROSHUN L.
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Le client n'a pas laissé de commentaire.

ROSA L.
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Better cleaning -especially with covid concerns Inside console/ armrest dirty.

Darrell H.
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Le client n'a pas laissé de commentaire.

CRISTIAN H.
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Le client n'a pas laissé de commentaire.

CHERISE R.
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Le client n'a pas laissé de commentaire.

ALVARO C.
Évaluation :

Nothing you guys doing great job

RICHARD G.
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Courteous service and staff quick pickup and return.

MICHAEL P.
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Great Service at pick up very helpful and informative.

MARK S.
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Long line. One person who was over worked. Very sad.

REBECCA L.
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Le client n'a pas laissé de commentaire.

DEBORAH JEAN R.
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I was not impressed with Customer service employee.

Daniel G.
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Le client n'a pas laissé de commentaire.

CRAIG S.
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Le client n'a pas laissé de commentaire.

MELINDA M.
Évaluation :

I needed a dolly and signed for one online but they never put it in the truck. Also the guy in the morning was not helpful. He pointed in a general direction and pretty much made me find the truck myself. Then when returning it, I pulled up the the return area and waited 30 minutes and no one came out as the posted sign stated.

HECTOR G.
Évaluation :

check the nuts of wheels are rusty and can be dangerous

Stephanie C.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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