Évaluations des clients U-Haul of Northside

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Northside

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Misty M. le

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I couldn't have had a better experience with the folks at the UHAUL location I picked up the trailer from.

chris n. le

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Le client n'a pas laissé de commentaire.

Justin D. le

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This place is a true gem run by a new manager, I believe, who is just awesome. I’ve never had service or rentals such as this go as smoothly and efficiently and accurately as the service here. Upon return the manager I worked with initially was busy so his new female associate worked with me when returning the equipment. She was hands down amazing for just her fourth day on the job. I was in a hurry, but she didn’t lose her cool. she stepped up to the plate and had my return finished and ready far faster than I expected . She also was able to explain everything she was doing in a manner that I could understand appreciated as a custome

tammy f. le

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The manager scamming customers. My card keep getting charge due to him putting a extra on my account for gas.. I went in he was supposed to straight out the error but I got change again.

edward f. le

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Le client n'a pas laissé de commentaire.

Tracy H. le

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Gentleman who checked me in (Carl I believe) was outstanding and made the trip to this location worth it!

Ofer S. le

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Le client n'a pas laissé de commentaire.

jessica m. le

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Le client n'a pas laissé de commentaire.

John F. le

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Excellent service. Prompt, professional and cordial. New manager doing an excellent job. This location clearly improved since my previous visit.

Jonathan P. le

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New Management is making this location much better. The trucks are much cleaner, and generally better service! Way to go!

mark t. le

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Le client n'a pas laissé de commentaire.

MICHAEL B. le

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An installation that should have taken 30 minutes ended up taking 2 hours. It took 15 minutes to pay because of computer problems. They forgot to re-install the most of the fasteners for the bumper cover that they had to remove to install the hitch. I discovered they were missing when I got home, and had to make a return trip to get them back. They told me they would give me a 20% discount for the poor service, but when I got home, I noticed the bill I paid was for the full amount. I had to go back and ask for the discount to get it. It's pretty bad service when they even screw up giving you a discount for bad service. Yikes! Stay away from this UHaul.

Melissa E. le

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Le client n'a pas laissé de commentaire.

Janaye W. le

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Mileage and all paperwork should be double checked before giving it to the customer. If the location is closed, the garage door should be closed so that customers can access the key drop. Customers should not be expected to throw their key on the ground of an open garage when returning. What if someone took the key? Also, the customer service at this location was very poor. Both employees that I came across were unpleasant.

Keith G. le

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Le client n'a pas laissé de commentaire.

Yolanda U. le

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Everything was perfect

mary w. le

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Le client n'a pas laissé de commentaire.

Victoria B. le

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Le client n'a pas laissé de commentaire.

nicole c. le

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Le client n'a pas laissé de commentaire.

valerie m. le

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The representive went out of her way to help me. Great job, keep up the great work.

Peter V. le

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Have the truck I requested available when I arrived to pick it up. Have the replacement truck filled with more than 1/16 of a tank with gas.

Susan A. le

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Le client n'a pas laissé de commentaire.

Jemar M. le

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Nothing. Gentleman who helped me and the one after drop off had excellent service. Will return here in the future for moving needs

Peter L. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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Le client n'a pas laissé de commentaire.

Dawn B. le

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Le client n'a pas laissé de commentaire.

Lea S. le

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Devonta was so friendly and helpful. Made my day much easier. It was a crazy day/morning. He made my day so much better. Thank you Devonta.

Leonard W. le

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The employees were so friendly and helpful. Word. They answered all my questions and were instrumental in my moving process. Thanks

KRISTLE r. le

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For people that haven't rented in a while you all have new procedures I do believe they should be explained and maybe even walk through with the customers he seemed very rude not friendly at all and aggravated when my time ran out on the little quiz and picture taking session

Andrea F. le

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This location has the nicest manager, and I love the long hours from 7 am-7pm for most of its equipment. I've rented a pickup truck twice and both experiences have been top-notch! Sincerely, A. Farmer

Richard V. le

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Le client n'a pas laissé de commentaire.

sandra h. le

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Le client n'a pas laissé de commentaire.

Michelle G. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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AJ was very nice when I spoke with him on the phone and when I returned the truck!

Patrice H. le

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Experience was awesome! Manger; Davonte was professional and very nice

Veronica H. le

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Le client n'a pas laissé de commentaire.

Grant K. le

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Le client n'a pas laissé de commentaire.

JON V. le

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Your dispatcher man did a outstanding job . He was friendly and courteous. Thank you.if I ever need another trailer I will come there.

Charles G. le

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Le client n'a pas laissé de commentaire.

Ricky C. le

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There giving false mileage. I went 12 miles he put me down for 30 miles

Pamela C. le

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staff were friendly and helpful

TORRI D. le

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Dropping off after hours was a bad experience. I had to drop off online at uhaul.com/share and had a very hard time connecting to the site and it caused me to be late for the drop off time. But I called the 1-800... Customer service 24hr line and explained how I was having trouble connecting and he was able to assist me so that I wouldn't be charged an extra day. Overall, good experience I just didn't like having to get online to drop off the truck.

Jason D. le

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Attendant was very helpful and professional.

Cody M. le

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The General Manager, Devonta, was very accomodating and able to get my install completed on short notice

LACKEY K. le

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Devonta was very helpful very well spoken and polite very informative about the trucks and helping me with my needs . I would recommend this location to my friends and family because of the customer service was great. Thanks to the young man than helped me out devonta

Jennifer B. le

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Devonta was very helpful and answered all of my questions, great service!

Robert B. le

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I'm always fearful of and frustrated by the fuel reading. I don't want to be inappropriately charged for fuel but the departure reading is always higher than it should be and I do rent here regularly. On departure the clerk reads the fuel gauge from outside the truck which makes it read higher than it should. Upon return the clerk sits inside the truck and looks at it straight on which gives a more true reading that of course is lower than the departure reading.

Michael K. le

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I was wearing dirty clothes and I was unshaven. Agent Canaday treated me like I was wearing a tuxedo and driving a luxury car. My suggestion for improvement: Promote this young man with a substantial raise in pay! His level of respect for his job and superior customer service is RARE! Michael G. Kamau

spencer s. le

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Devontae was superb! Great customer service skills!

debra s. le

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Le client n'a pas laissé de commentaire.

Theresa B. le

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Looks like nothing everything was excellent clean well maintained person working there was professional and kind was quite pleasedandsurprised

Demitrice R. le

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When ever I need to rent a uhaul I always come to this location. No matter when is working I always get excellent service. The only improvement is to continue to hire excellent employees for this location.

danny c. le

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Great service!

TOm G. le

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The footprint of the equipment strapped inside the truck was problematic, especially when removing the items from the side of the truck would result in addt'l fees. I didn't want a dolly or additional blankets or tarps, I shouldn't lose cargo space or have to work around them while packing the truck.

Lisa D. le

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Le client n'a pas laissé de commentaire.

Terri B. le

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Le client n'a pas laissé de commentaire.

Brenda M. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Katherine M. le

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Le client n'a pas laissé de commentaire.

Earl L. le

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Customer Representative was patient, courteous and informative. Very knowledgeable of job and equipment. Very pleased with service.

Robert C. le

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Devonta Canady was very good!

Howard L. le

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There was an employee there named Devante (not sure if I spelled his name right). This guy was fantastic. Here was courteous, friendly, cool and efficient. Give this man a raise. I came later to drop off and he was still there because he stayed to help out past his usual time because things were busy. The weekend is always crazy for uhaul places so likes are always long and patience is always short, but this guy has got it going.

Fredericka R. le

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Uhaul is the only reasonable moving service but has terrible customer service at most locations, and this is one of them.

Stuart N. le

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Both gentlemen were professional, and answered my questions thoroughly. Excellent service and polite young men. Well done.