Évaluations des clients U-Haul of Northside

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Northside

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Paulette H. le

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Le client n'a pas laissé de commentaire.

YONNAE H. le

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The van started smoking halfway in the move job but the customer service made up for it !

Jeremy D. le

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Truck had multiple issues. It died around 6 times and something was wrong with the steering had way to much play for highway driving.

Taval M. le

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Warn customers that you plan to overcharge them every time they use your services

marlana O. le

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From booking to drop off very pleased with uhaul. Thank you Everything was clean and in good working order.

jewell C. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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I am very disappointed. I rented a small enclosed trailer and when I returned to Cincinnati all my equipment and supplies were wet from the rain that got into the trailer. I would love to talk to someone about my experience and hopefully, the trailers are checked for leakage, before they are rented out to paying costumers. Thank you, LIsa Bodollo

Mark S. le

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Le client n'a pas laissé de commentaire.

Julia I. le

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Le client n'a pas laissé de commentaire.

Philip G. le

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I had a very excellent experience at the Northside location of U-Haul. Robert Henderson was very professional and help me with whatever I needed I would recommend him to anyone.

Kelly C. le

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Le client n'a pas laissé de commentaire.

william F. le

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Le client n'a pas laissé de commentaire.

Loretta M. le

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Le client n'a pas laissé de commentaire.

Tiffany E. le

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I think big improvement should be manager training. I know for sure that Managers /GM's shouldn't ask for Tips. The new guy told me not to come back to his store unless I bring a Tip and took almost 30 min dispatching my truck. I give uhaul a lot of money on a weekly basis. And that made me very uncomfortable. In which I know they are not supposed to solicit tips. Ontop of that gas was incorrect (they tried to charge me for it ) and they up charged me for miles which I took a picture.they were incorrect also . Everytime I rent a truck i reset trip A or B so I can calculate my own miles. Well the manager told me I was in correct and charged me a extra 16 miles , Sad part Northside is a very convenient location for me . Now I feel uncomfortable with even going there.

Nadine W. le

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Thank you for your service

Loretta M. le

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Le client n'a pas laissé de commentaire.

Gilbert P. le

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Le client n'a pas laissé de commentaire.

Lee W. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Pay attention to detail and better communication

lee W. le

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Le client n'a pas laissé de commentaire.

Thomas O. le

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Le client n'a pas laissé de commentaire.

Myles G. le

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Le client n'a pas laissé de commentaire.

Lila B. le

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General Manager was rude and very insensitive! Added extra fees that shouldn't had been added.

Pamela C. le

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Le client n'a pas laissé de commentaire.

G J. le

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Le client n'a pas laissé de commentaire.

Matt C. le

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Le client n'a pas laissé de commentaire.

jackie R. le

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Nothing

Barry H. le

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its all good

Antoine J. le

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Le client n'a pas laissé de commentaire.

jamal M. le

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Appreciate their service

douglas T. le

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After reading the reviews for this location, I was hesitant to rent from them, but since they were so convenient, I took a chance. I had no problem what so ever. The truck was clean and in great condition; I was charged exactly what the estimate was; and the staff was friendly. I will certainly return the next time I am in need of a truck rental.

Rick S. le

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My reservation was for a 17 foot truck but there was none there at the time I was supposed to pick it up. Carl fixed me up with a 20 foot truck which was okay, but more truck than I needed. Carl did a very good job of taking care of me.

keyonania J. le

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Give out better rentals my gas cap was broke I couldn't fill the tank back up. And I think they over charge me

Brenda C. le

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The attendant that was there came into a mess. He still remained professional. Just took some time.

marsha D. le

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Le client n'a pas laissé de commentaire.

Domonique R. le

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Le client n'a pas laissé de commentaire.

patrice L. le

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Brandon was an amazing help. He was very polite and got exactly what I need. Thanks u-haul!

Tondalaya H. le

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Le client n'a pas laissé de commentaire.

Justin E. le

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Le client n'a pas laissé de commentaire.

ray H. le

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Le client n'a pas laissé de commentaire.

Jamaal M. le

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Le client n'a pas laissé de commentaire.

William B. le

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The manager was very consensus about the service, vehicle and meeting our needs. Great Job

Pamela B. le

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Nice experience!

Corey D. le

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I was significantly over charged for mileage. I couldn’t have drove more that 25 miles and was charged for 59.

Tyler B. le

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woman behind the counter was super unpleasant. picking up rental took entirely too long and dealing with her shitty attitude made that even worse.

elaine E. le

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The wait time was ridiculous for one your computer system was down, which was really difficult for your employees to get their job done correctly, your employees were very patient and polite even though they had less to work with.

Elena L. le

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Le client n'a pas laissé de commentaire.

Ernest K. le

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Le client n'a pas laissé de commentaire.

Ebony M. le

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Too expensive.

anthony L. le

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The computers were not working properly. The receipt I received by e-mail has been doctored. The gas was put back to a quarter like it was received. Extra miles were added. Does not match up to my paper copy. I am still owed $2.42 cent. I was told when the computer's were rebooted I would receive a call to pick it up.

Antoine J. le

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The manager there was fast and efficient

christopher K. le

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I have not yet received a refund on disputed fuel surcharge for contract 27372595.

Nicole I. le

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Le client n'a pas laissé de commentaire.

Warren B. le

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All went extremely well with my experience.

john C. le

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Le client n'a pas laissé de commentaire.

Scott A. le

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Le client n'a pas laissé de commentaire.

ANGELA D. le

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Not a thing Carl, Cary, and aj knew all about Northside u-haul where everything was the cost which bubble wrap would be the best they spoke to me as if they knew me. Thank you all for being so nice and friendly. Angela Darby.

Carl P. le

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Le client n'a pas laissé de commentaire.

Mark N. le

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Everything went well, no complaints!

jeffery K. le

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my only suggestion is get your card reader updated or repaired the screen was not working had to start over. The young man was patient and had to put all information back in.

Amanda H. le

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Le client n'a pas laissé de commentaire.

fred B. le

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Le client n'a pas laissé de commentaire.

Mary B. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER H. le

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The one here was awesome! Helped me with the broken equipment, we found a way to get my car off the dolly and was ready and willing to help get me loaded on new transport dolly. Need to hire more like him!

Billy M. le

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Le client n'a pas laissé de commentaire.

norma C. le

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Le client n'a pas laissé de commentaire.

Veronica B. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

angela A. le

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Sometime people don't have a $50 deposit that you spring on somebody at the last minute

mike D. le

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All was good

Patrick K. le

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Le client n'a pas laissé de commentaire.

RENEE H. le

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So many changes with U-Haul made things very complicated when returning the truck. i was not informed that i would have to take pictures, etc before dropping the key. It was storming and pouring down raining and I had to do all this in the bad weather. Bad experience for me.

Mollie H. le

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I reserved a 20ft truck a week in advance and when I went to pick it up and was told they didn't have any 20ft trucks left and I had to use a 17ft truck. The representative said he would give me a discount on my mileage since they didn't have the truck I needed. We reserved the truck for 24 hours and we picked it up at 6pm and dropped it off at 6pm. When we checked to see how much we were charged and it was $70 more than we were told!! When we contacted them we were told we were charged $20 for dropping the truck off after hours regardless of having a 24hr time. We were also not given the discount on mileage we were told when we picked the truck up. This experience was the worst and I have always used uhaul to move.

Yan I. le

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More timely service. I arrived at 9:10am for a 9:00 pickup. I waited 10 minutes until the rep came to the counter. The check-in process was slower than other UHaul locations and I finally left the facility at 9:45.

Brian D. le

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Maybe not give someone a truck with different milage than whats on paper.. Then try to over charge them for it

Andrea H. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

Davonda H. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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Le client n'a pas laissé de commentaire.

sara L. le

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Don from the Colerain store had called me due to a fixable issue with my rental. He called the store on Hamilton ave and i was able to go there and pick up the truck. Both gentlemen from both locations were very pleasant and very accommodating to my needs.

Ronda T. le

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Professionalism from staff can be improved.

Parry S. le

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Le client n'a pas laissé de commentaire.

Teri Lynn S. le

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Carl was great to get started and on check in. This location is great and has lots of equipment. I have no suggestions for improvements. Thank you.

Lori G. le

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Carrie was amazing, she continued to try to find us a truck. We reserved one the da before but when we arrived none available. Ended up getting a truck that had no gas in it and door was broken. Dirty and size bigger than we wanted. Call center needs better awareness and to give correct quite, miss quote on cost of mileage. Not your best effort U haul.

Daryl W. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Brittany F. le

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Have another person working the counter on a Saturday. Waited in line 20 minutes just to return the keys.

GAGE W. le

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This location was fine (mostly pretty good), however, I had a pre-existing reservation at the Colerain location and when I arrived, my truck wasn't there. They said that they had a breakdown and that I was supposed to be informed, but I wasn't informed by anyone. That makes me suspect that they gave away the truck. When I arrived the employees were lackadaisical in helping me and made it seem like it was just no big deal and something that just happens. IT SHOULDN'T HAPPEN. No one even apologized or said "sorry for the inconvenience." We moved everything together in one day, so this delayed our move drastically. On top of the extra miles, I had to pay for because of the switch in locations. It was very frustrating and frankly annoying that we were not informed and had to do a bunch of extra driving because of a lack of communication. The Northside location was fine, a little bit slow, but good overall.

aaron R. le

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More help

Darek B. le

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Seen multiple roaches in my U-Haul. Had to return it after I already half way loaded it. Got another U-Haul, but was it was too late..They got into my property. I’ve already seen roaches in my brand new house. I’m pissed!!!!

Lisa C. le

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It was my first experience renting a uhaul and it was so easy!

Kenneth C. le

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Le client n'a pas laissé de commentaire.

Breonna R. le

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The Uhaul driver side sunvisor kept falling while I was driving. The front driver door had to be slammed to shut it all the way and the ignition key was hard to turn. However the customer service at the location was great!

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

deandrea D. le

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Le client n'a pas laissé de commentaire.

Elizabeth H. le

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Le client n'a pas laissé de commentaire.

Brenda C. le

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Everything was fine

Misty M. le

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I couldn't have had a better experience with the folks at the UHAUL location I picked up the trailer from.