Customer Reviews for U-Haul of Oakland

6859 évaluations

5330 International Bl   Oakland, CA 94601

(510) 532-1221

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 532-1221

5330 International Bl
Oakland, CA 94601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

Maybe free BBQ on the weekends you know how to link hot dog sausage that type of stuff

Bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Had a great experience as usual, staff was friendly and efficient, and I was in and out fast both picking up and dropping off the equipment.

Rowan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMOHREE H. 
Évaluation :
5

Great service. Prompt. In and out. Straight to the point

Felix R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Good customer service at pickup. Great customer service from Thompson? at drop off.

NGUYEN L. 
Évaluation :
2

I picked up a truck on Thurs. 6-10-21. The manager assisted me with my rental he was very professional. On my return I entered the store and was confronted by a staff member who told me they we're close we are counting money. While I being escorted out I asked to speak to the manager who was assisting another person out in the yard. After waiting 15mins the manager came out of the yard and checked in the truck. I told him how un professional his staff had been and maybe more training will help. Also told him that front door was unlocked when I arrived at 7:05 pm five mims. after closing.

RONALD P. 
Évaluation :
3

Start a better, competing company and break the monopoly.

ILIAN L. 
Évaluation :
1

I scheduled to pick up a truck on sunday, at 9pm. Which the website stated thst i would be able to at this location. When i got there i checked in but there was no truck. I sat in the parking lot for 3hrs on hold with customer service just for them to tell me i had to come back at 7am the next morning.. My time was wasted. I am very upset about this i would never recommended this place antone .and i dont feel i should have to pay the remaining balance because o wasnt able to pick up the truck ob the day i really needed it

RACHAEL M. 
Évaluation :
1

This Uhaul Store lied about the initial fuel amount in the truck when I rented it. A Uhaul representative told me upon returning the truck that the initial gas tank reading was 7/8 full, but it was less than 3/4 full when I rented the truck, and it was 3/4 full when I returned it. I took a photo of the gas meter after traveling a short distance from the store because the business seemed "shady.". When I returned the truck, I had to haggle with the Uhaul representative for 10 minutes about the actual amount of gas in the tank. Finally, I showed him my photo of the gas gauge, and the agent told me to pay for two additional gallons of gas. The contract's gas gauge was highlighted using a wide-tipped yellow highlighter with a circle that extended from 1/2 to 3/4 tank, different from the 7/8 full tank I was told when I returned the truck. If a black or blue pen were used (like in all contracts), the gas tank's initial amount would have been more precise, and I would not have has any problems when I returned the truck.

TERESA W. 
Évaluation :
1

The lady at the register was very rude bc I asked her some questions about the trailer. When I cane back to return the trailer She drove a uhaul truck by me on high speeds bc I had some trouble backing up the trailer and also the guy receiving the trailer got mad at me bc of that. He told me that if I didn't know how to back up with a trailer that I shouldn't be coming to rent one again. That is very disrespectful to tell that to a costumer.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurtis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

Great very helpful

JOSHUA H. 
Évaluation :
5

The openings and entrance to the uhaul lot was a little bit difficult to find and use based on the traffic and road pattern patterns. Once I entered the facility with my truck and trailer it was perfect. They were so fast and easy with their inspection and drop off paperwork i was really shocked at how fast the drop off could be.

RONALD K. 
Évaluation :
5

Best customer service

Alisi T. 
Évaluation :
5

Nothing, service and equipment was excellent, the reps at Oakland location were really pleasant and professional. U-haul helped to make a REALLY difficult, stressful move go smoothly thank you

TEREZ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
3

Getting to the location was sketchy. When I walked in I was not greeted. She was helping someone but did not even acknowledge I was there. Didn't even get I'll be with you next or hello. The man that came in that did help me was very friendly and nice.

Samantha G. 
Évaluation :
5

They forgot to put in the blankets we rented. We did however receive a credit for them, but it would have been nice to have them. Otherwise a great experience!

Hal W. 
Évaluation :
3

My order included a tow dolly. As I was packing the truck, a neighbor asked if my car was in neutral. I said no, it's in park. I learned that if I'd traveled from Oakland, CA to Seattle with my car in park, the axle could have broken and my tires blown out. I WAS NOT advised at pick-up to put my car in neutral. My BIGGEST complaint however with u-haul are the over an hour wait times while on hold. Completely unacceptable.

Julie N. 
Évaluation :
5

The personnel were extremely efficient and friendly.

Erin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY M. 
Évaluation :
3

We got lost and ended up at the location down the street (what I assume to be the repair center or something like that). The man there was very rude and essentially chased us off instead of helping us, which resulted in us getting even more lost. Everyone at the actual center itself was very nice though!

Erik K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leticia Y. 
Évaluation :
4

Where is the lock box? I didn't know where to rerun the key after hours and had to throw it over the gate just to be safe.

Billy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jillian R. 
Évaluation :
5

Have bigger trucks 1 way...

ALEXANDER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernesto C. 
Évaluation :
5

I have used haul for years, this was by far my best experience! The gentleman that helped me was amazing. He when way beyond what was expected and made this move so much easier. Merci.

DAVID G. 
Évaluation :
3

After hour return was not available. This should be clearly stated on the booking website. It really altered how our moving day went and we could have started earlier with time to return if we knew before picking up the truck.

Michael B. 
Évaluation :
5

Best Uhaul I have ever been to, also top staff there.

Nicholas G. 
Évaluation :
5

We had a terrific rental experience. The vehicle was ready as promised, despite it being a very busy weekend when walk-ins were being turned away. The vehicle was in excellent condition and clean! Really appreciate it being clean and well-maintained. And, the tank was full. Plus, we were able to get the supplies we needed (mattress cover, boxes, tape). Finally, it was easy to return. The hours of store operation were perfect for our needs.

Robert R. 
Évaluation :
5

Helpful service above and beyond. A" Effort to provide my need

Anthony H. 
Évaluation :
5

On heavy rental days, have more people checking in customers in the morning. That way when one customer takes a lot of time, it doesn't hold up the line. There were only two people checking in when I arrived and one had a customer with a lot of questions (apparently). After a third check-in person arrived, the line moved more quickly and efficiently.

BETSEY A. 
Évaluation :
5

Holy fuck every person there was helpful and amazing. There was a mass amount of people there getting trucks or whatever and the staff at this location was just amazing. 10/10 experience. Especially the guy working the lot at 9am A++

Alex M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romohree H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy P. 
Évaluation :
5

All of the staff were pleasant and had great communication!

TaShan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THEODORE L. 
Évaluation :
5

Restroom for customers

Jenny T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN G. 
Évaluation :
1

predatory marketing makes it seem cheaper than it really is, charges are very high and a lot of the added fees for basic things are exorbitant, its cheaper and easier just to pay for a moving company.

Andrew B. 
Évaluation :
5

Staff were tremendously helpful and accommodating. A few mix ups happened that made the process of check out take a bit longer but overall I'm super happy with my experience and loved the staff!

Alexandra D. 
Évaluation :
5

Very smooth transaction and helpful and friendly people

Siamak K. 
Évaluation :
5

The employee in Oakland who dropped off the boxes was amazingly quick, efficient, and also communicative.

oscar S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONSTANTINE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAWARA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samba M. 
Évaluation :
5

Tim was exceptionally helpful.

Douglas S. 
Évaluation :
5

I have been using the services for over 20 years. You guys should get rid of the ghetto run one on 55th. They are the worst.

Harold D. 
Évaluation :
4

No comments, staffs are helpful & friendly.

Rosalito G. 
Évaluation :
4

Very easy pickup and return. Staff answered questions and attended to me promptly Thank you

Linda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spenser B. 
Évaluation :
4

The customer service was great, it was my first time renting a U-Haul and the employees helped me through the process. The truck itself was very clean and had almost no damage or issues. If there was one thing I had to note it would be that the exterior of the truck was pretty dusty, but I didn't mind it at all.

Stephanie K. 
Évaluation :
4

The hub on the driver's side front wheel was squeaking like the wheel was about to fall off. I was only traveling short distance, so it was no big deal, but if my move was more than 20 miles, I might have considered trading the truck in for another one...

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOVELL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly D. 
Évaluation :
5

Originally scheduled out pickup at another location closer to us, but it turned out that the trailer was not available there.

RICHARD P. 
Évaluation :
4

No suggestions at this time

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis Z. 
Évaluation :
5

Great customer service will go back

Tyrone H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNIE J. 
Évaluation :
5

Staff was friendly and fast! Got me on my way early on a Sunday morning

Neilmichael M. 
Évaluation :
5

Top notch. Very helpful and efficient drop off

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caliber C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Can't think of anything for improvement Just want to say stay as professional as you and keep giving great service to your customers I was truly satisfied!!!!

Van H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hakeem O. 
Évaluation :
5

Rien

Brendalynn G. 
Évaluation :
3

You guys changed my reservation on me 3 times. The truck I originally reserved was not available, and then the replacement truck I reserved was moved to a different location 24 hrs before my pick up. Literally every time I use Uhaul some bullshit like this happens. Figure your fucking shit out fuck bags Fuck you

SOHRAB N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

I was just wondering… If you can earn point with each Service or rental Since I often find myself using uhall for most of my major. Thanks

KOFI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
5

When they build autonomous trailers I will be one happy camper. One that alerts the customer to any trailer-related traffic violations! I got a ticket for not knowing the wildly complex lane use rules when 3 lanes vs. 4 lane or 5 lane highways. But you asked how you did, right. The personnel was great start to finish. The trailer could use a little deferred maintenance. Just tailgate latches wiring connecters. Mostly all good, though. Thx.

Richard M. 
Évaluation :
5

Staff - as always - were helpful and pleasant.

JONATHAN A. 
Évaluation :
2

Terrible customer service and unhelpful staff

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delgermurun N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara H. 
Évaluation :
5

They are very professional

NEMATOLLAH M. 
Évaluation :
1

When I was returning the van guy who work that time he said van is not clean so just pay us 50 $rest of they will take care I just took in dollar store bought broom and sweep it As I understand he just want 50 $from me

ATTAURREHMAN H. 
Non reviews have been submitted for this location.

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