Nothing! U HAUL Old Torrance is very good!
Arlyn QuiachonCustomer Reviews for U-Haul of Old Town Torrance
Testimonials From Recent Customers
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This time renting with UHaul was disappointing. I made a reservation more than 2 weeks in advance, was quoted a price, a pick up and drop off locations and given a confirmation. The day before I was to pick up the truck U-Haul switched up the truck size, pick up location, and upon drop off I was charged additional fees that were not previously disclosed or given any explanation why the additional fees were charged to my credit card before I could leave the key in the drop box. The bait and switch operation you employ is unprofessional given the many rental companies I have contacted for bids. Do Better!
Theresa ConradThe service was excellent. There's nothing you can do to better excellence. Just stay with the same service and polite atmosphere, beast, steady with what you're doing.
Clarence RiversVery nice and well kept lobby. VERY attentive and super friendly staff. I have a uhaul 2 blocks from my house, but I think I will use this location from now on. Highly recommended!! Thank you!!
Shelli FitzgeraldHow is posible you over charge me for gas . If I put $40 fucking dollars and you are charging me 66 mor that's ridiculous man . Why you do that why ?
carlos pachecoVery friendly employees, answered all questions and overall satisfied with this location and their services!
Ricardo Recinos EchegoyenI'm going back to the Hawthorne Blvd location. Check-in was very slow because computer system was down. Gas in van at start was not at full even though I was told to bring it back full. And the guy who did my final checkout paperwork was rude and hostile. Poor customer service.
karen quaglettiHave more employees.
Victor DiazAwesome service!!!
Jose GarridoAucun
Rafael EstradaThey only had two people working (counter and yard). I did the express check in but was required to do it again. Drop off was chaotic with no coordination.
James HohbachRental process was easy and the truck did what we needed it to!
Daniel MahOriginal pickup location was S&G Towing on Prairie in Inglewood. They had given my reserved trailer to someone else. They were not helpful with how to resolve it other than to "Call U-Haul Boss." I had to speak with them by telephone since they either were not physically present at the location or were inside a locked warehouse. I would rate the S&G location as poor.
Christopher BeissertAwesome staff!
Lisa GarnerHaave more employees only one employee working when I went to rent the trailer. The one employee had to try and serve 3 customers at one time. She however was very professional and helpful.
Eric DavisRien
CESAR TORRESGreat customer service was spot on, that’s what we as a customer appreciate.
Janet McGinnisGreat customer service! Thank you
robert villarosSadly there is not parking space 😧
silvia gonzalezAdriana and James where amazing. Thank you Uhaul team for the 5star service. Garee Battad Executive Chef Marina del rey Hotel
garee battadall good. no issues. Great staff at Torrance location
James GraceEverything went better than I expected.
bastien minnitiThe experience went a lot faster using the app. The only issue is that I did not know that I needed my passport to verify or any of the other requirements. It would be nice to be notified in advance of what is needed before heading to the location.
Danny CuellarWorker Jeffery is very nice and helpful to assist me for rental truck and paition to answer my question and give solution. 👍
lydia sunThis location helped me as I had to travel to 2 locations prior. There was a location change for my original reservation, I went at the scheduled time given to me and had to wait an hour for service. I noticed the tire was flat after I paid was redirected to another location. The 2nd place wouldn't dispatch me so I was redirected again to the Torrance. The staff were beyond nice and helpful, given the experience I had. My only complaint is with U-haul, not this specific location. I had to wait 3 hours and pay twice for a rental I reserved weeks ago.
Earnest JonesEverything was great. I can't think of anything that could be better. If I HAD to pick something, it would be the loiterers out side of the building approaching patrons asking for work. That wasn't appealing but I could see how it would benefit some people.
Reuben ShandyThe Guy at the counter was great and Truck was ready to go. Since I was here last though, the area seems a bit 'sketchy'. There were homeless people on the sidewalk and a couple of guys just hanging and looking around going back and forth in parking lot. I'm glad my driver waited for me to check it and get in the truck. I wouldn't have felt comfortable otherwise.
delfia DiazAlways 👍 service all people are great.
Shafikul HaqueVery good service thank you
steven FujimotoExcellent service à la clientèle
Clint CoeProvide lighting inside the box or bed on all trucks. A rear view camara would be great as well
victor buen abadThe associate working the desk was great. Quick and straightforward with paperwork and anything else to be communicated. There was a line but he was quick and the overall time spent there was 15 mins.
Jasmine VoGreat job
Belinda ClarkVery good customer service
Gustavo GomezHomeless people gangbanged on me in the parking lot smashed beer bottles all over the place. Improve security outside of open hours for 24/7 customers
Arturo RuizOutstanding staff! Super friendly, kind and hard workers! Pleasant experience. L definitely come back this location again!
Mireille VannucciStop outside thieves from stealing from the truck when you turn your back
Marilyn McGowanThanks to Jeffery G. For his help and understanding. He went above and beyond
Leilani TuitamaI tried to ask questions and it was very short so he could help someone else
Lauren DellBest customer service
Shafikul HaqueI opted to do mobile pick up and it was an extremely simple process. The original vehicle was dirty and the gas tank was on empty so the service representative upgraded our reservation to a larger size cargo van. I thought was a very admirable action to take. I had to extend the rental an extra day which was simple and painless. All-in-all it was a pleasant experience.
Bernadette MoralesWe just walked in and we were able to rent a truck that was the perfect size clean and did exactly what we needed. Thank you so much
glenn mooreSeats were not very clean full of fur but other than that van was good.
julio palosSlow and unorganized
ANNA ALBERTOThis time the employees were perfect and professional but last time no. Please try to hire professional people.
Khosrou ShahryariThis place has no parking at all, with the exception of one handicap parking spot, which when I came here one morning, the female employee who works here, parked in it, but didn't have a handicap placard for her white car. I have a temporary handicap placard due to a recent leg injury and was not able to park, and instead had to park at a near by shopping center. As an employ, you could probably park your car anywhere on the property, but instead, you choose to inconvenience people who actually need that spot. All for what…? Aside from that, I frequently rent from this location, and am usually there any where from 5-15 min before they open. Every time I've gone to this location, there is always what seems to be homeless people / transients, walking out from the back of the trucks.
Paul HowellThe staff there have been very helpful.....I have rented a truck two times there in the last three weeks and always had good service. Thank you Jeff and others there.
David SmithOver charged me
Paul Wilfred GreganaJust keep doing what you’re doing
ezequiel maldonadoNada todo esta bien
dario fernandezPersonnel were very welcoming and helpful
RICHARD ITOWI would say the service is excellent no complaints here everything was done in a timely manner real happy with the rental and thank you
robert greenThe service was excellent. The gentleman that helped me and did the whole order was fantastic and extremely helpful.
Richard SquillaceIt's a busy location in the morning when you open up and there's only one person helping customers. This causes delays in customers getting their rental and/or material which can impact their schedule to get things done. Recommend hiring a part-time employee to help during the morning rush to help reduce waiting time, etc. Thank you
Tony PappasExcellent service à la clientèle
Joannie YbarraI don't trust your odometer readings
oliver anajembaAdriana the best !
Philip ZhurauVehicle was ok
Myron GoldsteinWe always rent at this U-Haul. This past experience will make us change our mind. We rented a trailer we brought it back 21 hours later but they charged us two days later so a total of three days. The worker outside unhooked our trailer when we returned it said that he would email us a receipt we got it days later with two days tacked on to our bill. We had to call customer service to get it reversed. We're gonna report this to the Better Business Bureau because how many people are you doing this to this is fraud and you guys are making money by stealing and overcharging people
Jose QuintanaThe truck I got the windows were dirty and I had to clean them, I even took the truck to the self serve car wash to clean it...other then that, this U-Haul place was above satisfying and I will rent again and refer friends. Thanks Jeff for your great service.!!
David SmithWe had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.
ROLAND AND JOYCE CARDOZA | Expérience généraleThe facility was clean. The staff was not able to help me with what I needed.
kendra lopez | Expérience générale