Rental truck battery died/dead, would not start on 3 separate times. Lost many many many hours of valuable time waiting for jump starts. And eventually had to buy 50 $jumper cables..KORY F.
Customer Reviews for U-Haul of Old Town Torrance
Pour nous contacter
Torrance, CA 90501
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged on the app when I rented my truck, then was charged again. When I asked about this, a lady who picked up said I ordered something I never ordered and even after she said she would refund me, she kept questioning it. Very rude and annoying.David O.
Le client n'a pas laissé de commentaire.Gary J.
Much faster online check in process than the pastThomas M.
Everything was great.THOMAS T.
Le client n'a pas laissé de commentaire.Michael C.
The manager and the entire staff was very professional with the costumers. I'm very glad to have received the courteous of service and quick response to my reservation. When need it to thank you. Keep up the good work.Alvaro D.
Le client n'a pas laissé de commentaire.Steve A.
Some of the car juat park anywhere on the premisea so its hard to maneuver the truckOliver D.
Le client n'a pas laissé de commentaire.IRAK G.
Great service and staff!Gifford S.
Le client n'a pas laissé de commentaire.Rachelann F.
Le client n'a pas laissé de commentaire.Ken H.
Le client n'a pas laissé de commentaire.ELIZABETH L.
1. Online reservation made, used express check in, had to wait in line with customers who didn't which doesn't save time. Should have a dedicated line for those who use express check in. 2. Only one associate was working the counter on a Saturday morning when I arrived behind 2 other customers. However, another associate showed up, but waited until there were more people in line before helping customers. 3. Gas tank looked like it was 1/2 full when we picked up, but we are told we had to fill 9/16. What the heck? An extra 8 $for 1/16 of a tank? 19,95 $ advertised rental cost me 175 $! + 30 $in gas to go travel less than 85 miles. 4. Associates don't explain anything! This place is awful!!!!Steven G.
The location advertised 24/7 returns. However, when we tried to return the trailer (around 3:00 am) it was closed.GAIL C.
Le client n'a pas laissé de commentaire.YONGHAK L.
Le client n'a pas laissé de commentaire.Jill I.
Le client n'a pas laissé de commentaire.Ted E.
Please remember to include items (ex. dolly)Jessica D.
anthony is an amazing employee.ISAM A.
Le client n'a pas laissé de commentaire.MAURICE M.
Truck smelled like cigarettesJOHN M.
Le client n'a pas laissé de commentaire.Reuben G.
Excellent customer service with good staff.clean equipment friendly servicesALVARO D.
Le client n'a pas laissé de commentaire.CHARLIE M.
The people was very nice and helpful.TODD T.
Good job.Mike O.
Le client n'a pas laissé de commentaire.Aaron M.
Great employeesJOSEPH P.
Le client n'a pas laissé de commentaire.BRAD M.
Le client n'a pas laissé de commentaire.JANITCHKA D.
Halley was very helpfulWendy S.
Le client n'a pas laissé de commentaire.WALTER M.
Le client n'a pas laissé de commentaire.LINDA K.
Kind of expensive I paid 76 dollar for few hours and miles as well ðŸ˜MARTHA C.
Evidently employee face masks are optional. No one was wearing one, I will take my business elsewhere.mark D.
Adriana was courteous accommodating and thorough. Asset to this location.Ronald V.
Everything went A-OKAnthony R.
The whole area was very nice and clean the staff were very professionals from the beginning. They were very courteous and helpful with everything. They are the best. In the area of Torrance.alvarado M.
Le client n'a pas laissé de commentaire.KARTHIK M.
Very nice and helpful people.Witold L.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.Shoko A.
Le client n'a pas laissé de commentaire.FRANCISCO C.
need to less the waiting time on phone call.cleave L.
Thank you for being patient with me and great communication by write notes.MARTHA C.
Be careful who you hire, some are great. Others make me feel like I should apologize for doing business where they work.ROBERT M.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.BEATRIZ M.
Le client n'a pas laissé de commentaire.Cesar M.
Customer service experience was excellent. The young lady that took my credit card for the Contract and the young man that hooked the trailer up to my van were both very professional courteous and kind. Five star rating from meRichard S.
Le client n'a pas laissé de commentaire.JERRY S.
Not sure why I had to have all the paperwork reentered when I took the time to enter it on the UHaul app.RANDALL A.
Le client n'a pas laissé de commentaire.Ian K.
Exceptional Customer ServiceFrank B.
Le client n'a pas laissé de commentaire.Jeremy J.
Le client n'a pas laissé de commentaire.Justin C.
Le client n'a pas laissé de commentaire.Joe C.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.NEFTALI H.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.AARON S.
Le client n'a pas laissé de commentaire.jae hak C.
I would charge less for only 2 1/2 hours. The charge was too much for such a short timeNINA B.
There was trash inside the bed of the truck. The dolly was not strap down. I told the people at this uhaul that we did not even use it. They did not charge us, but was a headache and another thing on our to do list. I called this location several times after we picked up the truck to let them know. We were unable to get through. If we ever have to move again, we know to open the back of the truck and check before we leave.Jessica M.
They charge me cleaning fee when It was already clean.Carlos J.
Le client n'a pas laissé de commentaire.David H.
Website was having lots of issues, and your scheduling managers were giving me incorrect information and promising things the people at the store said they couldn't provide.Jared N.
Great staff. I love working with them.NR H.
Great customer service very polite and informative also on time and friendly great jobJOHNNY V.
Le client n'a pas laissé de commentaire.rina H.
Le client n'a pas laissé de commentaire.Matt J.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.JOSE C.
this was the third trailer I had reserved because U-Haul kept cancelling my one way rental reservation. Finally had to rent a small trailer for a week to get my job done. Local outlet - great job. Natl reservation center - TERRIBLEWILLIAM M.
Woman knew her equipmentFRANKLIN C.
Le client n'a pas laissé de commentaire.KRISTOFER S.
The woman employee assisting me was on her phone while there was a line waiting to be helped and it took a long time to be helped. Even while she was helping me she was still on her personal phone in front of me txting.William H.
The online check in won't complete and was later told that check in is in person, Please fix this feature online one way or another so that we're not wasting time re-trying to do check in online. Merci.Julie H.
Hire friendly and efficient staff. The elderly lady who help me out could not working computer if your life depended on it. She also yells and doesn't comprehend anything because she's busy trying to hold up a conversation with her colleagues while trying to process my transaction. Also not making racist jokes in front of a person of Hispanic decent. Being more coordinated with what equipment and trucks are on hand. Last but not least if someone schedules a reservation keep the reservation At location they requested.Denise B.
Le client n'a pas laissé de commentaire.MARIANNE A.
Le client n'a pas laissé de commentaire.LEILANI L.
Loved my experience with the staff very professional all around 5 stars.JOSEPH H.
Over all just a suggestion of perhaps providing disposable face covering for clients special y with what's going on might just help in case you forgot one or missplaced it while moving I think there's lots of moving parts going on when moving that having that as a courtesy when you've been running around and can't find one last min trying to rent a truck or van is a challenge or maybe doing curb side rentals a mix of think drive thru concierge truck pick up think "in &out or chick fila " order taking tablets by your gas tank refill stations turning that into a valet station to both return or rent ðŸ¤· just an idea tyJOSE M.
Le client n'a pas laissé de commentaire.AMINAH A.
The workers are humble, respectful and just awesome...Frederick P.
Le client n'a pas laissé de commentaire.AMIBAEL M.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Arthur B.
No improvement is necessary. The young lady who helped me is awesome. She's helped me in the past. Also, when I returned the rental, the young man who helped me was great. Made the return about as simple as can be!manny A.
Le client n'a pas laissé de commentaire.morkodh C.
Le client n'a pas laissé de commentaire.Veth B.
Thank you to Jeffery and all of the staff who assisted us for making the pick up and drop off processes quick and efficient. God bless!Faauliulito M.
Le client n'a pas laissé de commentaire.SUNIL K.
Le client n'a pas laissé de commentaire.Lisa R.
Have better training for the off site customer service people. It would have been a disaster if I did not actually go into the location two days before to ensure the truck would be ready at 7am. Both on site and off site people were very courteousCarol N.
Cigarette smell in cabVIVIAN R.
Le client n'a pas laissé de commentaire.regulo A.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!