Customer Reviews for U-Haul of Old Town Torrance

4 910 évaluations

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing! U HAUL Old Torrance is very good!

Arlyn Quiachon 
Évaluation :
3

This time renting with UHaul was disappointing. I made a reservation more than 2 weeks in advance, was quoted a price, a pick up and drop off locations and given a confirmation. The day before I was to pick up the truck U-Haul switched up the truck size, pick up location, and upon drop off I was charged additional fees that were not previously disclosed or given any explanation why the additional fees were charged to my credit card before I could leave the key in the drop box. The bait and switch operation you employ is unprofessional given the many rental companies I have contacted for bids. Do Better!

Theresa Conrad 
Évaluation :
5

The service was excellent. There's nothing you can do to better excellence. Just stay with the same service and polite atmosphere, beast, steady with what you're doing.

Clarence Rivers 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mechelle Doolittle 
Évaluation :
5

Very nice and well kept lobby. VERY attentive and super friendly staff. I have a uhaul 2 blocks from my house, but I think I will use this location from now on. Highly recommended!! Thank you!!

Shelli Fitzgerald 
Évaluation :
1

How is posible you over charge me for gas . If I put $40 fucking dollars and you are charging me 66 mor that's ridiculous man . Why you do that why ?

carlos pacheco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh Akhil 
Évaluation :
5

Very friendly employees, answered all questions and overall satisfied with this location and their services!

Ricardo Recinos Echegoyen 
Évaluation :
2

I'm going back to the Hawthorne Blvd location. Check-in was very slow because computer system was down. Gas in van at start was not at full even though I was told to bring it back full. And the guy who did my final checkout paperwork was rude and hostile. Poor customer service.

karen quagletti 
Évaluation :
5

Have more employees.

Victor Diaz 
Évaluation :
5

Awesome service!!!

Jose Garrido 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noemi Raygoza 
Évaluation :
5

Aucun

Rafael Estrada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMY GARNER 
Évaluation :
2

They only had two people working (counter and yard). I did the express check in but was required to do it again. Drop off was chaotic with no coordination.

James Hohbach 
Évaluation :
5

Rental process was easy and the truck did what we needed it to!

Daniel Mah 
Évaluation :
5

Original pickup location was S&G Towing on Prairie in Inglewood. They had given my reserved trailer to someone else. They were not helpful with how to resolve it other than to "Call U-Haul Boss." I had to speak with them by telephone since they either were not physically present at the location or were inside a locked warehouse. I would rate the S&G location as poor.

Christopher Beissert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Onorato 
Évaluation :
5

Awesome staff!

Lisa Garner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porfirio Alonso Olivas Duran 
Évaluation :
4

Haave more employees only one employee working when I went to rent the trailer. The one employee had to try and serve 3 customers at one time. She however was very professional and helpful.

Eric Davis 
Évaluation :
5

Rien

CESAR TORRES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin Rush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aireana Hart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANA DELOZIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Anderson 
Évaluation :
5

Great customer service was spot on, that’s what we as a customer appreciate.

Janet McGinnis 
Évaluation :
5

Great customer service! Thank you

robert villaros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Kin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo Perez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell Gin 
Évaluation :
5

Sadly there is not parking space 😧

silvia gonzalez 
Évaluation :
5

Adriana and James where amazing. Thank you Uhaul team for the 5star service.  Garee Battad Executive Chef Marina del rey Hotel

garee battad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford Replogle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MA BUENA FE DIMAILIG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch Norman 
Évaluation :
5

all good. no issues. Great staff at Torrance location

James Grace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Marin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Belzer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Cohan 
Évaluation :
5

Everything went better than I expected.

bastien minniti 
Évaluation :
5

The experience went a lot faster using the app. The only issue is that I did not know that I needed my passport to verify or any of the other requirements. It would be nice to be notified in advance of what is needed before heading to the location.

Danny Cuellar 
Évaluation :
5

Worker Jeffery is very nice and helpful to assist me for rental truck and paition to answer my question and give solution. 👍

lydia sun 
Évaluation :
5

This location helped me as I had to travel to 2 locations prior. There was a location change for my original reservation, I went at the scheduled time given to me and had to wait an hour for service. I noticed the tire was flat after I paid was redirected to another location. The 2nd place wouldn't dispatch me so I was redirected again to the Torrance. The staff were beyond nice and helpful, given the experience I had. My only complaint is with U-haul, not this specific location. I had to wait 3 hours and pay twice for a rental I reserved weeks ago.

Earnest Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina Cienfuegos 
Évaluation :
5

Everything was great. I can't think of anything that could be better. If I HAD to pick something, it would be the loiterers out side of the building approaching patrons asking for work. That wasn't appealing but I could see how it would benefit some people.

Reuben Shandy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collette Rivas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fernando ruiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Toyota 
Évaluation :
3

The Guy at the counter was great and Truck was ready to go. Since I was here last though, the area seems a bit 'sketchy'. There were homeless people on the sidewalk and a couple of guys just hanging and looking around going back and forth in parking lot. I'm glad my driver waited for me to check it and get in the truck. I wouldn't have felt comfortable otherwise.

delfia Diaz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Theberge 
Évaluation :
5

Always 👍 service all people are great.

Shafikul Haque 
Évaluation :
5

Very good service thank you

steven Fujimoto 
Évaluation :
5

Excellent service à la clientèle

Clint Coe 
Évaluation :
5

Provide lighting inside the box or bed on all trucks. A rear view camara would be great as well

victor buen abad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Martinez 
Évaluation :
5

The associate working the desk was great. Quick and straightforward with paperwork and anything else to be communicated. There was a line but he was quick and the overall time spent there was 15 mins.

Jasmine Vo 
Évaluation :
5

Great job

Belinda Clark 
Évaluation :
5

Very good customer service

Gustavo Gomez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla Payton 
Évaluation :
2

Homeless people gangbanged on me in the parking lot smashed beer bottles all over the place. Improve security outside of open hours for 24/7 customers

Arturo Ruiz 
Évaluation :
5

Outstanding staff! Super friendly, kind and hard workers! Pleasant experience. L definitely come back this location again!

Mireille Vannucci 
Évaluation :
3

Stop outside thieves from stealing from the truck when you turn your back

Marilyn McGowan 
Évaluation :
5

Thanks to Jeffery G. For his help and understanding. He went above and beyond

Leilani Tuitama 
Évaluation :
3

I tried to ask questions and it was very short so he could help someone else

Lauren Dell 
Évaluation :
5

Best customer service

Shafikul Haque 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia Fierro 
Évaluation :
5

I opted to do mobile pick up and it was an extremely simple process. The original vehicle was dirty and the gas tank was on empty so the service representative upgraded our reservation to a larger size cargo van. I thought was a very admirable action to take. I had to extend the rental an extra day which was simple and painless. All-in-all it was a pleasant experience.

Bernadette Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn Preston 
Évaluation :
5

We just walked in and we were able to rent a truck that was the perfect size clean and did exactly what we needed. Thank you so much

glenn moore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kyle choe 
Évaluation :
5

Seats were not very clean full of fur but other than that van was good.

julio palos 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Li 
Évaluation :
3

Slow and unorganized

ANNA ALBERTO 
Évaluation :
3

This time the employees were perfect and professional but last time no. Please try to hire professional people.

Khosrou Shahryari 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IQBAL Patel 
Évaluation :
2

This place has no parking at all, with the exception of one handicap parking spot, which when I came here one morning, the female employee who works here, parked in it, but didn't have a handicap placard for her white car. I have a temporary handicap placard due to a recent leg injury and was not able to park, and instead had to park at a near by shopping center. As an employ, you could probably park your car anywhere on the property, but instead, you choose to inconvenience people who actually need that spot. All for what…? Aside from that, I frequently rent from this location, and am usually there any where from 5-15 min before they open. Every time I've gone to this location, there is always what seems to be homeless people / transients, walking out from the back of the trucks.

Paul Howell 
Évaluation :
5

The staff there have been very helpful.....I have rented a truck two times there in the last three weeks and always had good service. Thank you Jeff and others there.

David Smith 
Évaluation :
1

Over charged me

Paul Wilfred Gregana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sisay baheru 
Évaluation :
5

Just keep doing what you’re doing

ezequiel maldonado 
Évaluation :
5

Nada todo esta bien

dario fernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Elias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE JOHNSON 
Évaluation :
5

Personnel were very welcoming and helpful

RICHARD ITOW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akira yuhara 
Évaluation :
5

I would say the service is excellent no complaints here everything was done in a timely manner real happy with the rental and thank you

robert green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex contreras 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Austin Newton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Yap 
Évaluation :
5

The service was excellent. The gentleman that helped me and did the whole order was fantastic and extremely helpful.

Richard Squillace 
Évaluation :
5

It's a busy location in the morning when you open up and there's only one person helping customers. This causes delays in customers getting their rental and/or material which can impact their schedule to get things done. Recommend hiring a part-time employee to help during the morning rush to help reduce waiting time, etc. Thank you

Tony Pappas 
Évaluation :
5

Excellent service à la clientèle

Joannie Ybarra 
Évaluation :
5

I don't trust your odometer readings

oliver anajemba 
Évaluation :
5

Adriana the best !

Philip Zhurau 
Évaluation :
3

Vehicle was ok

Myron Goldstein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn Preston 
Évaluation :
1

We always rent at this U-Haul. This past experience will make us change our mind. We rented a trailer we brought it back 21 hours later but they charged us two days later so a total of three days. The worker outside unhooked our trailer when we returned it said that he would email us a receipt we got it days later with two days tacked on to our bill. We had to call customer service to get it reversed. We're gonna report this to the Better Business Bureau because how many people are you doing this to this is fraud and you guys are making money by stealing and overcharging people

Jose Quintana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael childress 
Évaluation :
5

The truck I got the windows were dirty and I had to clean them, I even took the truck to the self serve car wash to clean it...other then that, this U-Haul place was above satisfying and I will rent again and refer friends. Thanks Jeff for your great service.!!

David Smith 
Évaluation :
3

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

ROLAND AND JOYCE CARDOZA  |  Expérience générale 
Évaluation :
3

The facility was clean. The staff was not able to help me with what I needed.

kendra lopez  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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