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Jeffrey A G.Customer Reviews for U-Haul of Palatine
Testimonials From Recent Customers
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What a great experience, clean trailers and good location, Emily such a great worker!!
Jos C.Joe was great and the the young lady that checked me in was quick and efficient. Thanks to all of you.
David A.My fuel tank reading was full, but based on disparity of my fuel fill ups after I got to my destination (20 miles away) and then upon return, I could tell that the customer prior to me did not return the truck to U-Haul with a full tank. I estimate that I paid for ~2 gallons of gas that should have been paid for by the previous customer. Please check the fuel tanks better.
Richard K.Truck was poorly maintained. Service really stinks - Phone support is totally rude. Charging me for 4 gals of gas that I refilled is impossible to get any help with final charges. I waited 45 minutes on phone fo help. and when the call was answered, they were very rude.
Kevin C.I've rented trucks here several times. The people there are outstanding. Every time. Same thing . Very satisfied
TODD M.Great service provided by the female employee, she's always great at helping and with such a positive attitude. Good job chica
Jos C.Did not catch the young Hispanic ladys name, but she is a beast. Hard working and very kind. Dealt with her multiple times and she is an all star.
Edwin L.All was very nice
david G.great and helpful staff
Mark M.Prompt service, and very friendly staff.
Mark A.No comment
Jose G.Customer service was great! Friendly,knowledgeable, very helpful. Wouldn't change anything. Thank you for a very pleasant experience!
Scott K.As much as I do not enjoy moving belongings, the experience is enhanced by the team at the Dundee Palatine location. They are engaging and quite competent. I have been a frequent customer and they have provided helpful advice to me. They have created a great customer focused culture.
Richard H.Everything when smooth. The car trailer worked great. Thanks
dan F.Outstanding service. Friendly.
Robert S.Prompt, efficient,helpful. Customer service was great- definitely recommend!
soujanya K.The girl that works there is nice and professional.
Wanda G.This location is great. I inadvertently made reservation for a location that was 20 miles from my home and the Rep Allen and Emily were able to fix it.
Twanda J.Staff was always great to work with whether it was my storage unit or truck rental.
Eddakrissa R.Great job, couldn't have been any easier. I'll be back!!!
Steven S.These guys are the best.fast and accurate
Wayne S.The staff here is the best. Very helpful and courteous.
Barbara D.The Palatine location staff are very helpful and kind. I will definitely be back if I need anything.
Caitlin H.There were some random cardboard boxes left behind the seats in the truck, but it wasn't dirty by any means. I had a decent experience from start to finish, with my only gripe being that the vinyl on the back window of the truck was right in view of the rearview mirror and took up a lot of space. It should've been placed elsewhere than the back window.
Abrahm P.Employees were super fast and polite.
joshua D.The staff was very helpful and friendly.
Bridget M.Excellent service, fast action to get me on my way, despite the slow corporate computer system.
Peter S.Great experience
Timothy H.Great customer service!
Kenneth S.Emily was fantastic!! Thank you team U-Haul. Pleasure doing business with you.
michale M.Excellent customer service. We have used this location several times and are always pleased.
Tom M.Very professional
Alex P.They are very nice. They explain everything you need to know.
ninfa R.Everything was great. Promptly greeted and taken care of. Great value service for the money.
Allan R.Trailer RV3923K leaked like a sieve. The U Haul representative at this location was surprised how wet the blankets were. I explained to him that the majority of my contents were wet . I explained that I drove in rain for 12 hours from Ohio to Illinois , he was very understanding and said the trailer is water resistant but not waterproof. I acknowledge that I knew that but my contents should not be wet and damaged upon my arrival at my destination. This is the first time in 30 years Of renting equipment from UHAUL that I had a problem with equipment.
ROBERT M.Thank you! Very much.! Service was great and car was in perfect condition. In this location work very professional people.
vladimar M.You are good and the customers are perfect with communication.
Amos J.My entire experience with this location, equipment and staff was beyond what I expected. Everything was great! Thanks again UHaul! Phyllis
Phyllis P.Great Customer Service!
Jose T.The after hours return process was a disaster. It took me a long time to get the location services enabled. After that, the camera was just showing a black image so I was stuck again Even worse, there was no other way to upload a picture Even worse, there was no easy way to reach support about the issue There should be a link from the website to chat or reach support directly. In the end I just left the car and dropped the key in the box The next morning the location took care of it and did a great job. I was very upset because my father in law was waiting for me that night. So location was good, the after hours web experience was a disaster.
Aswin V.The U-Haul store on Dundee in Palatine, IL was great. The employees there helped me out and really saved me. Overall Corporate U-Haul however was horrible. I was supposed to get a call the day before to confirm truck and pickup location. I received no call. When I called the general number, they gave me 2 regional numbers. Called both regional numbers the night before and the morning of my rental and the lines were out of service. Corporate U-Haul then told me the truck assigned was 45 minutes away from my requested pickup location. With the cost of gas, mileage fees and time required, that was a ridiculous assignment. I went to the store and they really helped me out. Unfortunately, now I'm going to think twice before renting with U-Haul....will have to make sure there is a solid store in the location to back it up.
Jeffrey W.The friendliness of the staff, have locked me in for rentals from this place going forward. Completely outgoing and helpful.
Frank H.The staff is awesome at this location, they are the best!
ANDREW L.The man who helped my was very nice.
Brent O.Great staff, very helpful and friendly!
Michael S.The customer service is simply awesome and the lady that check in and check out very polite and friendly she welcomed me with a smiling face very very satisfied with the service at uhaul in palatine il
Gaspar F.The service at this location was fantastic. Friendly and helpful. The truck, however, had an issue with the headlights that didn't come up until the evening. The switch was not working correctly, and the lights kept coming back on, despite attempts to turn them off properly.
David H.The trailer we had to hook up to was in a horrible spot for us to pull out of and put the trailer back into. It would be easier in a different spot or if it could have been pulled out a bit.
Brandy F.Nothing did everything I needed.
Lawrence D.Fast and efficient service
Dianne K.Palatine is good location with people that know what they are doing…
JIM S.Emily is fantastic.
Sylvester S.Keep up the excellent work!
C Douglas M.