Customer Reviews for U-Haul of Placentia

7 044 évaluations

860 S Placentia Av   Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

(714) 630-5480

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(714) 630-5480

860 S Placentia Av
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

RUDOLPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myvan D. 
Évaluation :
4

Maybe a shaded area for people to wait outside for their Uber pick-up by the street.

IAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha G. 
Évaluation :
5

Employees were very professional

ERIK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE H. 
Évaluation :
5

I have used U-Haul of Placentia several times over the past few years. They have always had the trailer to fit my needs and provided a great customer experience.

Ralph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

Easy check out process. No issues

ERIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE A. 
Évaluation :
5

Just the returning the vehicle after hours was a bit confusing.didnt know leaving the vehicle.

Yazmin T. 
Évaluation :
5

continue as is, nice and easy transactions -both in and out.

KATHY G. 
Évaluation :
5

Always a Good experience at this location. Staff are excellent & professional.

Frank P. 
Évaluation :
5

Great customer service ⭐⭐⭐⭐⭐

Fereydon L. 
Évaluation :
1

Overall, this site's communication could be improved. For example, the pre-requist to inspect towing vehicle should have stated necessary equipement needed to tow so there are no hidden costs on the reservation day that are intended to increase revenue. Additionally, the labels attached to inside surfaces of trailers are ripped and illegible, another hidden cost as these labels are the only requirement to return equipment clean or a 15 $charge will occur. Also, the email sent to customers upon leaving the lot is another tool to raise revenue. The purpose of the email is to allow customers the opportunity to respond to equipment damage. Why wait to discuss damage to the equipment until after leaving the lot? By the time the email is found, read, and able to respond, the email expires and removed and customer is unable to respond! This is another attempt to hid fees to customers that should easily be discussed on the premises as to the damage to the equipment. In all, the 15 $electrical adapter, 15 $cleaning charge, and costly unknow damage expenses to customers is unexceptable.

BEVERLY Y. 
Évaluation :
5

Friendly and to the point on check in

Jordan E. 
Évaluation :
4

Nothing comes to mind.

William R. 
Évaluation :
5

Great customer service!

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
3

Have the gas tank filled up, if possible. Make sure the customer knows where items are, like the emergency brake. When I returned the truck the rep who helped me was caring and exceptional. Thanks so much, Shannon

Shannon P. 
Évaluation :
4

I will strongly recommend uhaul Placentia to my friends

RAMON A. 
Évaluation :
5

Love the customer service! They went above qnd beyond with outstanding service!

KRISTY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT B. 
Évaluation :
1

The trailer was muddy when it was connected to my truck. I returned the trailer well within the time period during normal business hours. An employee unhooked the trailer and said that I was good to go. However, they charged me for an additional two days. I waited on hold for 15 minutes to speak to someone at the location and he transferred me to customer service to make a claim. I then waited an additional 45 minutes to make a claim. I've used this location before with no problems. This time however, they seemed too busy to handle my issue properly. I'll assume it was an honest mistake, but it was an unpleasant experience to rent a 20 $trailer.

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan B. 
Évaluation :
1

Horrible experience. Will never use with my business, person, our refer friends............

BRANDON W. 
Évaluation :
5

Good group of very helpful employees. Loved how easy it was to return the truck!

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiredee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse J. 
Évaluation :
5

Very nice staff

DARLENE B. 
Évaluation :
4

had to clean out trailer dirt in the back 1/3

ENRIQUE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIELLE H. 
Évaluation :
5

Nathan Flores was really helpful and a pleasure to work with

RANDALL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL D. 
Évaluation :
5

Grest services i love

clemente E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOO R. 
Évaluation :
3

Poor customer service

SARIT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Always have cars.

CLIFTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

not happy with my 20 $after hours service fee

thuy D. 
Évaluation :
3

Faster service and more welcoming employees.

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
4

The girl who helped me wasn't aware of your online experience. Kinda rude.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
4

none. Everyone was great

louise T. 
Évaluation :
5

Great customer service and fully stocked with whatever your need was

ANTONIO T. 
Évaluation :
5

The only Nothing, this was the best place ever. We were in and out within 30 minutes.

Margo L. 
Évaluation :
2

The key to the lock to keep items secure in the cargo area wouldn't work, the staff was more interested in talking with each other than the customers, the people over the phone after hours are completely uninformed over whether or not there is a night drop and if it's safe. And please tell me why 1/16 of gas almost cost be 59 dollars? Seriously. Your truck bounced more than others i've Driven. The brakes locked and skipped (I hear that's an issue with brake actuators) when there was a need to stop abruptly. The voice was so bad I had people scream at me to get off my phone I was not even on. The vehicle alignment might be off, to be honest.

ALICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

The person who hooked the trailer up to my car forgot to secure the chain at least 3 inches from the road therefore it dragged until I heard it. Also I didn't appreciate the fact that when I had forgotten my ball joint hook up I had to buy one instead of rent one that to me is a little bit against the average public.

GREGORY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yenpin W. 
Évaluation :
1

Store was not even open. No truck no equipment. Waste an hour to go to other location

YAUHANG C. 
Évaluation :
5

Love it

LAMIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASSIMO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER L. 
Évaluation :
4

The location was great and employees were very friendly . The only objection I have is that the Steering wheel was out of alignment, had a made half right turn to the left to go straight, it was dangerous.

Mustapha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS H. 
Évaluation :
3

I was told that installation would take up to an hour. When I arrived, they said they had scheduled two cars for my time slot and that it may up to two hours….it took almost three!!!

anna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcial M. 
Évaluation :
3

wait was super long and workers were very unfriendly

Jody S. 
Évaluation :
5

The best experience I ever had at any time both for pickup and return. Super staff and service. Thank You!!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLFER S. 
Évaluation :
5

I appreciate the excellent customer service that Nathan provides! I'll be more than happy to go back to this U-Haul location and I will most definitely recommend it to friends and family.

PEDRO D. 
Évaluation :
4

I originally had my reservation for Saturday but then changed it to Sunday with someone at the location on the phone however that employee failed to tell me that I couldn't pick up my truck at 8:00 am because they don't open til 9:00 so I showed up and hour early and had to wait.

Wendi A. 
Évaluation :
3

Overall everything was fine but I was told on the phone they closed at 3 and had to do self check in. I get there and it was open, I did self checkout and the truck I was told to take was gone. I then had to wait 20-30 minutes to pick up a new truck. Once picked up, I had to wait another 5 minutes as another customer left his truck in the way and no associate assisted with helping me ensure if I could get around even though I asked for help. Instead they just said they don't have the keys. It was very disorganized.

Kevin D. 
Évaluation :
5

Reservation and check-in was completed online which makes for quicker pickup of keys/truck. Service was professional and efficient at pickup. Returning was a longer wait as the line of returned vehicles was up to the sidewalk. Receipt was by email. Process was smooth and will return here when needed. Merci.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
5

Maybe a little walk through on the vehicle, seats, brakes, miscellaneous would be helpful. Overall I am very happy with my experience. Thanks and great job.

MICHAEL F. 
Évaluation :
3

It took 30 min to return truck

BRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsie A. 
Évaluation :
5

Always use thiis location, great service, very happy with rental.

KAZUO T. 
Évaluation :
4

There was some damage to the right rear bumper and rear box panel, the male person writing the contract said U-Haul was aware of that, on return drop off the Male person receiving equipment said nothing was noted on contract, I did take a photo with Cel but it did not register on my Cel, that is all.

ADOLFO Z. 
Évaluation :
5

This is a very busy uhaul drop off location. There wasn't anything to actually do as part of the drop off. They took it and sent me a confirmation. Worked great for me.

SCOTT D. 
Évaluation :
3

You charged me for two days and there is a charge of 59,14 on my account that the clerk at the placentia location couldn't account for.

Alexander S. 
Évaluation :
5

Always great service

ROLANDO M. 
Évaluation :
4

Noah was very friendly and the rental of your 26' truck went smooth. There was a long wait upon rental but he did everything to communicate and get us out in a timely manner. Ernesto closed me out quickly and with ease. Thank you Noah and Ernesto.

TANYA A. 
Évaluation :
5

👍 good just continue same as always

FRANCISCO G. 
Évaluation :
3

I honestly don't have any reviews about the drop off location because the Uhaul we rented was towed there and I never set foot inside the actual location.

Ashley T. 
Évaluation :
5

quick, competent., friendly,good attitude

Allan R. 
Évaluation :
5

Free coffee and water

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN A. 
Évaluation :
4

1. Reservation system worked well. 2. Lots of inventory at this location. 3. Long lines! Expected it to be busy on a Sunday AM. Arrived 30 min early but still had 20 min wait before seeing an agent. 4. However, I was fortunate to be served by Nathan Flores at both ends of transaction. He was gracious, very efficient and explained each step clearly. I have not rented from U-Haul before.

CHRIS J. 
Non les évaluations ont été soumises pour cet établissement.

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