I was charged an extra 25 $because I didn't fold the mats. If someone told me they had to be returned folded I would have folded them. I think the 25 $fee is a high fee to charge for this issue.Thomas J.
U-Haul of Poughkeepsie
Pour nous contacter
Poughkeepsie, NY 12603
(Located in the Post Road Plaza on Route 9 in Poughkeepsie NY 12601)
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DAVIDA M.
Love that they are open at 7am and this self drop off is very convenient too.David P.
I was sent to another location and was delayed several hours because they couldn't get my info to the app to open the lock box at another location. When I got to Thai location I felt the girl was a bit shrewd and had a chip on her shoulder. I was rushing to get home in time to save money since I lost several hours getting out because of the Debacle with the first Fishkill location. I know everyone is stressed working in a mask but you have no idea what someone is going through. Or why they are even renting a U-Haul truck to begin with.MELISSAJOAN S.
Watch the mileage when you pick up truck. My contract had one mileage and the truck had another I told them and they said no problem but the charged me for the wrong mileage. Emailed a complaint and heard nothingThomas J.
There was damage on the truck when I picked it up that wasn't shown on your pictures. I took and added additional pictures.Alan M.
Le client n'a pas laissé de commentaire.Jonathon M.
Uhaul needs to be a little flexible with their return policies. I had to return a Ubox to a location two hours away when there was a location 2 minutes away. While everyone at UHaul is pleasant to work with there is always someone in supervision who is binary, its always yes or no and most often its no. Moving is stressful as it is and I know uhaul tries to reduce this but there is room for improvement.Jorge L.
We rented a truck for one day use including a hand cart which was found to be unusable due to missing strap and a pkg of cover blankets. It was returned the same day with the same amount of gas. They are trying to tell me I owe for gas, damaged blankets and a missing handcart. I have filed a dispute to their accusations and am awaiting their reply. I had to call three times to complain before any representative to my information in my complaint. There was no damage to blankets and handcart was returned and same amount of gas in truck as was when picked up.David T.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.ROSEM G.
My truck kept shutting down and had to have maintence come then I feel I was over charged when I only went around the corner twice for over 50 dollarsshawan B.
Le client n'a pas laissé de commentaire.PF JR T.
In returning the vehicle the shop was closed at 7:00 and completely dark. In utilizing the online I had to review the instructions in the darken setting in the back of the building. I had 2 masked individuals walk up on me in the dark acting as if the too were returning a vehicle but they weren't. My back was turned completely the vehicle before time ran over. These individuals were familiar with the area. If a Female had to do this it would be considered more than dangerous. Move the sign out to the front of the building with more lighting.LYNNH G.
Nice trailer with a new type of hitch and better control for raising and lowering the trailer when hooking up. Trailer was also very quiet while towing empty which was a nice surprise too. People were very helpful and cooperative. Made the transaction easy!STEVENG S.
Better customer service. Cleaner equipment that lets the customer know it's been clean and sanitized.ENRICOH V.
Le client n'a pas laissé de commentaire.Natalie H.
Le client n'a pas laissé de commentaire.ANGIED C.
The one thing that sticks out to me about this location is the staff, they for the most part are professional and very helpful. I especially have to commend Chantel Whiting who is always very efficient and shows an impeccable work ethic where she always listens to be able to meet your needs and is very thorough at helping you schedule and set up of services. She is a very dedicated person and I appreciated her help during a very tough time for me. To Chantel W. and Uhaul Poughkeepsie Please keep up the good work and don't let a few bad apples spoil the bunch.Yamillette D.
Night clerk Hispanic male is extremely rude and unprofessionalMiguel L.
Improper mask wearing by staff. Lack of knowledge over equipment being rented. Inability to handle reservations in person and unable to forward phone number to reservation specialist. Refused assistance in placing auto on transport, leading to missing steps. Phone specialist booked Truck and Auto Transport in two different cities, adding stress, hours and miles to the move.DENNISWILLIAM K.
Our first truck was full of bags of clothes. We had neglected to look inside. When we returnedl, we got a different truck, and everything was fine.John W.
Le client n'a pas laissé de commentaire.CHARLENENATASHA W.
The online registration process fails when the drivers license photo front and back is taken. Your system doesn't allow the photo to be saved. I think once that aspect is rectified the process will be so much easier. Other than that it is a rather smooth process.Keith S.
Le client n'a pas laissé de commentaire.Ashley M.
Have staff on hand when vehicle is returned, pulled vehicle to return area, no staff member av4to take possession, had to walk to front of store to inform them vehicle was returnedJOHN J.
Le client n'a pas laissé de commentaire.mark D.
Le client n'a pas laissé de commentaire.karen R.
Even though I had several delays on my end the young lady was very helpful and understanding! Thank you for making a hard time betterRobert R.
This was my first time using U-haul and I didn't know exactly what I was doing. The person who took care of me didn't ask if I've ever used U-haul before and also just let me on my way without explaining to me how to operate the truck I was going to drive around. I had to go back inside to ask him to go over how things worked, which also took from the two hours we requested. Inside the truck, there were crumbs and food in the cup holders and someone's earphone was in one of the cup holders as well which was kind of gross. Kinda made me wonder how often the vehicles are cleaned especially during the pandemic. Additionally, the gentleman who was taking care of me wasn't wearing his mask correctly most of the time. On the other hand the gentleman who took care of my sister and I when we returned the truck was very nice and wore his mask correctly. Can't say I would never use this location again, but if I had a choice I might not.Dana G.
Please answer your phones. Calling is a total nightmare..I spent valuable time just waiting for someone to answerJOHNL S.
U-Haul knows how to do things right!Arthur M.
Le client n'a pas laissé de commentaire.Miguel M.
Not professional, poor customer service (I don't care attitude). Mileage always increased when returning vehicles.Prescott S.
Van was damaged without knowledge of UHaul staff and given to customer to use. Van was extremely messy and gross, filled with a bunch of old plastic bags and socks.Emily C.
Le client n'a pas laissé de commentaire.Raymond S.
Le client n'a pas laissé de commentaire.Dylan M.
Le client n'a pas laissé de commentaire.MIGUELRICARDO M.
Better tires, there wasn't any Tread on themTreyvon W.
After I return the U-haul, I waited 15 minutes before a person came to help me. When the male representative finally came out. After, I informed him I was returning a u-haul. He started, " where is it parked" several times rudely. I repeated what I heard the male representative state. Where is the part? I responded with; there wasn't another part attached to the key. In a rude and curt tone, he asked where is the vehicle parked. I informed the male representative; he didn't have to be rude. He apologized then stated, he just had two workers leave, and he's having a bad day. His apology was sincere. I will never use this establishment again. One of the female workers didn't have a mask on and talked less than 6 feet away from other employees when I arrived to pick up the U-haul. COVID IS SERIOUSAnissa K.
Le client n'a pas laissé de commentaire.Douglas H.
My only concern (& they fixed it) was no one bothered checking the drop box for my keys and I was originally charged for two days instead of one which I thankfully took a photo of the mileage, gas and time on dashboard.Colleen H.
Le client n'a pas laissé de commentaire.Yousf S.
Le client n'a pas laissé de commentaire.MARKA R.
Le client n'a pas laissé de commentaire.DEBORAHANN R.
Nothing. everything went as smooth silk, from. picking up to dropping off.keith V.
Did not receive equipment that was purchased for rental. Strongly suggest double checking before you leave and make sure everything is there. Highly recommend adding equipment to the onsite check list as a reminder for customer to double check before leaving. This was a huge inconvenience and much needed equipment that we didn't have.FRANCIS M.
I booked my reservation for a trailer at 10am for two days from nov 30th to dec 2nd which was suppose to cost me 54,95 a day and a total of 109 $.9 and i returned it the a night before after hours and which they checked in the trailer next day on the 2nd at 3pm which was totally unacceptable and a total rip off. Where as the trailer was dropped off right in front of the main entrance which they can not miss for sure. Costed me now 172 $. Rediculous actSyed Yawar K.
My rating of poor has nothing to do with the uhaul's pickup location. It has to do with uhaul's load trailering program, which soured us on uhaul overall. We personally went into the uhaul rental location a few weeks prior to our move to reserve the truck. At the time they made no mention of uhaul's new pod/load initiative where uhaul offers incentives for truck renters going cross country to trailer their pods a portion or all the way. So we were pleasantly surprised when We started getting texts with different offers to trailer different uhaul pods along a portion of our route. Being as I have a CDL and drive cross country for work and very familiar with most of the routes, we thought this was a win win for both us and UHaul. I spoke directly to Shannon in uhaul's load Dept that handles setting up the truck renters with the POD/trailer load. We actually were very excited and looking forward to the extra cash to help offset the cost of the move. Uhaul offered us 787,5 to pickup a double pod trailer at their corporate branch in Fort Wayne Indiana and drop it at another UHaul location in Helena Montana. The only caveat was that we would have to pick up the trailer in Fort Wayne during business hours. It also wasn't exactly on our route from Poughkeepsie, NY to Richland, WA, but close enough and the extra money would have gone a long way towards fuel. In fact, our fuel cost for the 3 117 mile trip was approx 830.00, so would have just about covered it. I negotiated 300 additional miles and two extra days for potential inclement weather along the way. Anyways, we confirmed we would pick up the POD/trailer and on Saturday, Nov 21 received a confirming text from Shannon stating that the Fort Wayne uhaul branch was expecting us and would have everything ready to go the next morning. I told Shannon that since Fort Wayne was 670 miles from our starting point that we would have to get a hotel room and would be there at 9 am when the store opened. The next morning when we showed up at Fort Wayne Uhaul, we dealt with Carley and Denise. They knew about the POD we were supposed to trailer, and felt badly, but said that the load Dept was notified THREE days prior by Joshua Steven (their General Manager) that they didn't have the trailer on site for us to trailer and would not have it back until well into December. So I got Shannon on the phone to speak with Carley and Denise in the hope that we could rectify the situation. When it was apparent that nothing could be done, all we were offered was 50 for our time, along with the extra 300 miles and two extra days I had previously negotiated, but never needed any of the latter. At the time, we told Shannon that we will probably be moving again within the year and threw out the option of possibly getting a credit to go towards a future move. But got no response. The 50.00, in our eyes, was an insult and didn't properly compensate us for our troubles. Uhaul is pushing this Load project internally, but their branches don't seem to be onboard and communication between corporate and the branches is obviously an issue. And as of today, December 1st, we still have still NOT been credited the 50 that Shannon said was the ONLY thing she could do monetarily to compensate us for our time, expense and troubles. We were there on time and ready to go to pick up uhaul's POD. Uhaul let us down.peter S.
Le client n'a pas laissé de commentaire.joivana M.
The guy who helped me when I picked up trailer had an attitude. I reserved the trailer earlier in the day with a young lady and she was great. But when I went to pick up trailer the guy quoted me double what the girl told me. Adding additional costs without conferring with me. I left there very upset. If he has an attitude maybe he shouldn't work with customers.HARRYM V.
I made a reservation for a utility trailer but the confirmation called for a cargo trailer. A c all to the call center took care of the error. The error could have avoided the second call and long hold time. Suggestion: :et folks know that they are NOT speaking with an employee at the local U-Haul outlet when calling.James H.
The salesperson who waited on me on 11/28 was abrupt and condescending. He would benefit from attending any available company trainings that deal with customer service.Steven G.
Le client n'a pas laissé de commentaire.Barbara W.
Le client n'a pas laissé de commentaire.PAULFOX S.
Le client n'a pas laissé de commentaire.KW III A.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.DAVIDGERARD S.
Le client n'a pas laissé de commentaire.brian F.
Le client n'a pas laissé de commentaire.Iacia H.
I was a little put off by the fact that I returned the truck with more gas than it had when I picked it up, but was not credited for the fuel, but if I had returned the truck with fuel level below what I taken it out with, you would have a charged me ..... not good policy/karma, shame on you U-haul!Paul B.
The staff was not very friendly for reservations, pick up, or drop off! When I picked up the truck it only had a half of tank of gas I filled it up for my trip and returned it with 3/4 of a tank and the employee said he couldn't do anything about it? I won't rent here again!RM JR S.
Everything was great. Staff was very helpful, the whole process was very smooth.DEBORAHANN D.
Staff were very kindrichard L.
Reservation online went smoothly. Excellent trailer. Fairly priced. Nicely done!ANDREWTHOMAS V.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.CARLAANN M.
Le client n'a pas laissé de commentaire.Matthew N.
Leg room inadequate for anyone over 6' tall. Side mirrors too difficult to adjust Emergency blinkerâ€"couldn't find Cabin light never worked Tire pressure warning light perpetually on Seat belt buckle always slid out of reach when unbuckled Torn seats Fuel sloshing in tank Clock/time display only visible when lights were on (invisible all day) No on/off switch for headlights Fuel economy display had no lightâ€"impossible to read at nightRobert B.
Simple easy rental transaction. Trailer worked well and had no issues. Only complaint is employee who did my return wasn't wearing a mask for C19 when we were outside disconnecting the trailer. To add insult to injury, he vaped while he walked in front of me into the building which he concealed and blew a huge bomb out of his lungs that I unknowingly walked through. Not at all cool...RONALDP C.
Don't use Allseanson movers at all. They charge you 3 times the amount . Uhaul will tell you its not their responsibility for 3 party use.Wanda J.
I had a flat tire when I stopped at my house 6 miles away from the dealership. I realize that there was nothing they could have done to prevent that . But the customer service was pathetic and I was on hold for over 1 hour trying to get back to U-HAUL to report the problem. After 3 attempts and being transferred to different departments only to have the same recording over and over, I finally reached a representative whose name was Shannon. I cannot thank her enough for her ability to get me the assistance I needed through the roadside assistance department and within 20 minutes I had a local repair shop at my house and they removed the tire and took it to their garage and replaced it with a new one. I was behind in leaving because of the delay and I had a appointment with a person who I purchased furniture from who I was supposed to meet at their house at a specific time. They we're waiting to help me load the furniture and they were a bit upset because they had things planned for after I was supposed to have picked up the furniture. I ended up being a few hours late due to the tire and not being able to get anyone to respond to my dilemma . Afterwards I notified U-Haul and asked them if they would extend my return time to the dealership and after consulting â€œmanagement â€œ she said they could only extend it for 1 1/2 hours. I told her I was down for 2 1/2 hours plus , but she said that they could only give me 1 1/2 . Later that evening I had a follow up message from Shannon asking me if I was able to get things done with the move and I mentioned to her that I tried to get a extension on my return of the covered trailer and I was not able to get the full down time . Shannon say give me a second and that's about all it took and she not only gave me my 2 1/2 hours but was gracious enough to tell me that she didn't want me to rush back from Pennsylvania because of the delay from the tire and she gave me one extra hour which in the end I didn't need but I really appreciate her concern. So in closing I just wanted to tell you that Shannon is a asset to your company and deserves a thank you from U-HAUL for making what originally started off as a very upsetting and stressful day, bearable. Shannon help and concerning manner was what stopped me from my decision to not use U-HAUL in the future ( I'm moving from New York to Pennsylvania) and go with another company. Because of her U-HAUL will get a second chance from us. Again, please thank her for me and my wife. Respectfully submitted, Henrietta Cronin / Charles Naccarato Highland NY.Henrietta C.
Le client n'a pas laissé de commentaire.ALICIAMICHELLE G.
Le client n'a pas laissé de commentaire.Nathan D.
Le client n'a pas laissé de commentaire.VINCENTS R.
Le client n'a pas laissé de commentaire.JANELMARIZA F.
This place is awesome. Derek went above and beyond to get me the trailer I needed only a few minutes before they closed. I will continue to use these guys for boxes, trucks and trailers.Christopher J.
We spent a tremendous amount of time getting the U box delivered on time, were told on at least 4 different occasions we'd receive calls from U Haul and didn't, had our boxes separated and delivered at different times, had to call daily to assure changes were made and found little to no communication between branches/ and found the experience to be negative and will be unlikely to recommend or utilize U Haul again in the future based upon being on hold for over 20 hours over the course of this experience.Michael P.
Le client n'a pas laissé de commentaire.Jefferson L.
Le client n'a pas laissé de commentaire.Shaquana N.
I was called by a regional manager 22 hours before pick up to tell me they didn't have the 10' truck I needed. There was one in Connecticut and I would have to settle for a cargo van. I said with a cargo van I would have to do multiple trips most likely. It was agreed that I would get 500 free miles. Upon picking up the van I was told she onlyauthorized 352. Not enough. I said I wanted the 500 as promised and the check in person had to call someone. After a long hold when she spoke with someone she only asked for 100 more miles not what was agreed to. The check in person said her surpervisor wasnt in the office and would put in 100 more mileswhen she gets in and she could then process me. I asked to be called when this was done.. Well I recieved no call , I just got a text on where to drop off the van and when I dropped the van off I only got the 352 miles. Luckily for me I jammed everything in 1 load cause I felt this would be messed up still. I never get apologys about this so at pick up customer service was piss poor.I'll only rent from you again if there are no other options.John S.
I did online pick up but then had to go inside and wait for the key. Took a long time to get it. Drop off was great. Truck was clean and worked well.Mary R.
Le client n'a pas laissé de commentaire.KLEBERS S.
Le client n'a pas laissé de commentaire.SHARONM S.
Le client n'a pas laissé de commentaire.Paul F.
Super friendly and quick to get me in and out!MATTHEWA L.
Le client n'a pas laissé de commentaire.Karilyn C.
Le client n'a pas laissé de commentaire.RYANJ M.
The young men at the desk have weak commination skills. They should be taught to explain exactly what needs to happen. Like "the van should be pulled into the Equipment Return bay, and you should wait in the vehicle." That's ones good one...Mary H.
Le client n'a pas laissé de commentaire.Ingrid N.
Le client n'a pas laissé de commentaire.Richard S.
The man that I asked a question to was rude. This was my first time picking up a uHaul rental and I did not know the procedure. I pulled up tp the building and asked the gentleman standing outside. I asked him if there were specific regulations that were put in place for the covid 19 and he stared at me. He was also smoking and it smelled like marijuana. He started at me for 30 seconds before he answered my question. It was a very awkward, and uncomfortable experience. He was rude and spoke to me as if I was a 5 year old child. I hope the organization will take action on this survey.sonamjit K.
Computer was down. 2 hours to get truck. Mirror on truck could not be adjusted. Severe transmission issue. Apathetic staff.PETER E.
I had an issue trying to return a rented car transport. The app had trouble acknowledging my location. I called the 800 number and was told to go ahead and leave it, and they would note my account that I did. We'll, I tried calling the store for two days to confirm receipt and they never picked up the phone. A few times, I stayed on until the main office picked up. They even emailed the store asking them to call me. Nothing happened. On the second day, the customer rep was able to inform me that my rental trailer had finally been logged back in as returned. I can't imagine that the store was so busy that they couldn't pick up the phone. All I needed was peace of mind that the trailer was received.JOHN P.
When you schedule a dolly i believe you should be told before hand if they will not be able to provide oneNaketa N.
There was a damage to motorcycle trailer right next to its wheel/tire. I took a photo and sent it thru decline portion of text message I received from uhaul. Metal part was too close to the tire , probably less than half an inch. In my humble opinion it could've been easily repaired less than 5 minutes Before renting the equipment.ERKUT T.
Worst experience I ever had at this location and will never use U-Haul again. Customer service is horrible.Daniel B.
Le client n'a pas laissé de commentaire.RAMON JR P.
From reservation to check in and return bmmm it was flawless!Anthony B.
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