Customer Reviews for U-Haul of Providence

3421 évaluations

464 Broad St   Providence, RI 02907
(95 S-Exit 21)

(401) 521-6333

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(401) 521-6333

464 Broad St
Providence, RI 02907
(95 S-Exit 21)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

It seems like there were issues in the u haul system (not the employees fault just something to do with the refund system)

JOSE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN R. 
Évaluation :
5

Good work thank you

RAFAEL S. 
Évaluation :
5

Easy to extend the needed times of the truck and cheaper than renting through Hertz and Enterprise if it is local !

JUSTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn M. 
Évaluation :
2

Management should train their employees to at least offer to help customers instead of playing on their phones. I've been to this location several times. The first couple of times was to buy bundles of boxes. Both times there were AT LEAST 2 employees behind the desk and not once did they offer to help carry the heavy boxes. The last time I rented a truck and I requested that someone do a walk around with me before I left so that any prior scuffs or marks were made aware. All three employees behind the desk stared into space then proceeded on their phones. After pretty much demanding someone come with me to do the walk around I was able to get help. The service at this location is POOR to say the least.

ASHLEY W. 
Évaluation :
5

Great customer service - quick efficient and helpful

MICHAELMATTHEW N. 
Évaluation :
3

charged me extra for gas when I brought it back exactly how I took it.

KETURAH W. 
Évaluation :
3

Keep up the good work

SABRINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMAS G. 
Évaluation :
2

The mobile check in process was difficult and I drove the truck 30 minutes to my location to find out there was a lock on the back trunk. I had to drive back another 30 minutes to have them unlock the back. That should have been taken care of before I left the location.

Jameson M. 
Évaluation :
1

The van was disgusting and dirty. I will never rent from that uhal in a million years they should be a shame of there bissness to be renting there vehicles like that corporate needs to do there job and check all uhal locations and make sure there employees are doing there job on keeping there vehicles clean.

Robinson V. 
Évaluation :
5

No more comment

ALBERTINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLING R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
2

Clean the van. I had to clean the van before I could use it. Seats covered in dog hair, the cargo area was dirty.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIS C. 
Évaluation :
5

The web app was really confusing for pickup -- I was not allowed to use my personal phone number for confirming the pickup due to it being "already connected to another account". This lead to me needing to use a friend's google voice number which I think led to there being perceived suspicious activity on my uhaul account. Could y'all please look into the phone number issue? It was extremely frustrating in the moment and I will probably never use the self-check-in option again as a result.

Irene B. 
Évaluation :
1

I seen this van and I was not giving a clean van and I have to smell dirty van and I had trouble with the transmission I got 2 container s of atm fluids and never got a discount on the retel . There was sucking up gas and I four the transmission low on fluid and got it and vet got my money back talked to someone and they did not care on clean vans my van there was many things wrong with it and I hall was not considered with the dirty ness or the transmission fluid that I got the transmission filter needs to be replaced and I was not happy with the van dirty van it stink can I get a credit on my bill for a dirty van and a transmission problem s and getting transmission fluid thank you

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Over all i was satisfied

ELAINE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERICK B. 
Évaluation :
3

The after-hours check-in experience was less than ideal. There were no spots in the lot and the "check-in" was completely blocked. I would suggest going back to the simple key drop system rather than requiring people to go through the whole check in themselves.

CARDERARMSTRONG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
2

I scheduled a 24/7 mobile pick up for 8 am weeks before the date. I arrived at the location at 8 am, but a screen came up saying I had to wait until 9 am to get my keys. So I had to wait in the parking lot until this location opened up to get my van even though I scheduled WEEKS in advance. I am disappointed by that aspect, however, the men working there were very kind and knowledgeable about UHaul.

MIKA G. 
Évaluation :
5

all employees were super helpful during a stressful time moving.

Alan T. 
Évaluation :
5

The person who helped us was extremely polite and helpful. I wish I had gotten his name!

Birkin James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIANNE S. 
Évaluation :
1

Gas was misread and I was incorrectly charged an extravagant fee. Mileage indicates I drove 13 miles, well under typical van mpg of 16. Somehow I'm assessed for a full 2 gallons of gas used, plus an insane 30 $refueling fee. Total rip-off, will never return to this location

STEVEN M. 
Évaluation :
3

Efficient staff!

AMY T. 
Évaluation :
1

Poor customer service and unfriendly.

SIPHON L. 
Évaluation :
2

I received a truck with half a tank of gas. Returned it with MORE than half a tank and was still charged for 2 additional gallons - was told i could come back Monday to speak with a manger for a refund. Also, the floor of the truck had not been swept when I received it. Customer service extremely disappointing at this location.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria de los Ang O. 
Évaluation :
4

Let them know the Broad St bridge is closed. Had to circle around to find the place.

STEPHEN P. 
Évaluation :
2

You promised me a truck at 8am (self-pickup). An email indicated this was GUARANTEED. There were at least 10 trucks on site. Customer service told me "the truck you reserved did not get returned by previous customer". I waited for an hour and then the staff proceeded to help another customer who showed up 5 minutes before openig. Uhaul made a stressful day that much worse. Terrible way to operate.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana B. 
Évaluation :
5

Everything was great. This location just needs parking for customers. I had to park about a 5-10 minute walk away. It also started to rain while I was walking back to my car. Other than the parking situation I was happy with this U-Haul location. Jon Hakanson

Jon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHIDAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DECSY M. 
Évaluation :
3

The staff were very friendly and helpful and efficient. I had to make several phone calls to find out more convenient locations for drop-off than what was available online.

BRIDGETMARIE P. 
Évaluation :
3

I forgot a small Sony iPod type device in the truck. I have called but having trouble getting through to the drop off site to see if they have it. Michael Thomas 315-247=7690

MICHAELW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDISSON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri K. 
Évaluation :
5

No need to improve anything. The representative was courteous and professional.

PETER D. 
Évaluation :
3

I used mobile pick up service but my assigned truck was assigned to someone else as well, so I needed to see a representative to wait for a new truck assignment, which took longer than usual. I've also rented a dolly with the truck and it was old and bent, so it was difficult to use.

jisoo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROGER M. 
Évaluation :
3

I was charged for 12 furniture pads, but they were not in the truck.

Christopher S. 
Évaluation :
2

There was a very large disconnect when altering the order - I talked to a rep who confirmed I had a two day rental, but when I got to the Providence U-Haul rental building, half of the order wasn't there (the counter Rep saw only 1-day rental, no return address, then after altering the rental, I ended with 4 days versus two). I ended up paying for 4 days, also got charged for extra miles, and have not received any indication that I am getting a refund. Overall, not the best experience for a company that should pride itself on customer satisfaction.

SCOTT R W W. 
Évaluation :
5

The guys are really nice, and helpful and they helped me choose the right truck. Really happy with their service!!!

Mildred S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA D. 
Évaluation :
1

Very poor service 1- the equipment wasn't inspected, I get two flat tire on my way to Florida,, they didn't check the tire for the long trip 2 -Asked to be able to drop the truck to the closest location and they give me a location 2 hours away from my home

MIGUEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josiah B. 
Évaluation :
5

Extremely friendly young man at the front desk.

ZACHARY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VANESSA R. 
Évaluation :
5

Everything was great from you guys. I liked the improved inspection experience. The one nit is that while the tank was on F it wasn't really full so when I filled it up I put a lot more gas in than I used. But overall a great experience.

CRAIG W. 
Évaluation :
5

Make a sign for key drop off would be better

YIFEI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANNAROSE A. 
Évaluation :
5

Gentleman was very helpful and helped find a location that was very close to where we moved. The original location was 20 miles away.

Nancy P. 
Évaluation :
3

Fine.

Jeffrey C. 
Évaluation :
4

There were a lot of trucks at drop off and not many spots to Leave them

Robert S. 
Évaluation :
5

This is my first time booking a uhaul. The process was very smooth and quick. Thank you for making this a great experience!

Genetta K. 
Évaluation :
3

The cab was dirty, there were old receipts and stain spills

Rachel O. 
Évaluation :
4

Speak more about needs of customer.

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY L. 
Évaluation :
3

Truck was dirty

AISHA K. 
Évaluation :
2

Cleaning the interior of the vehicle. Smoking should be penalized with the cost of cleaning the equipment for the next customer, specially weed.

RAMON P. 
Évaluation :
1

I sat in my truck in the designated drop off spot for 25 minutes, and at that point an employee walked straight past my truck, which was first in line, and started checking out the next truck. At this point, I used the self return and dropped off my keys. Absolutely disgusting service by your company and I will make sure that every person I ever know who needs a truck will never use your company.

SAMUEL O. 
Évaluation :
5

Drop off took no more than 10 minutes. U-Haul received the keys and confirmed that the truck had the correct amount of gas.

SAMANTHAEILEEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIGIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA T. 
Évaluation :
5

I don't know. You bent over backwards to accommodate us, and we really appreciated it! Short of GIVING the trucks away, I can't imagine what else you could have done!

EDWARD R. 
Évaluation :
4

I have copd and Emphysema and the pick up truck I rented smelled of freshly smoked cigarettes. Truck interior was filthy. Truck tire pressure monitor system indicated low tire pressure in rear tire. As if no one cleaned it or checked for mechanical safety prior to my rental. Thought it was ironic the clerk took the time to show me where the roadside assistance number was. Also something was rolling around the cab the whole ride behind the seat. The initial viewing of the vehicle was surprising as to the amount of damage on the passenger side with less than 26000 miles. Of course I took pics as to cover myself as I also included the insurance so I didn't get charged for damage I didn't do. Yet it was convenient. Roy Sr

ROY D. 
Évaluation :
5

give credit for extra fuel Returned 1/2 tank extra

doreen D. 
Évaluation :
4

I returned the vehicle on my return date and time. The employee checked it in late causing my rental to be billed for two days as opposed to one.

JOHNNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
2

I think this is overrated! It's too expensive. I was charge 120 $for less than a day. On top that I fill the gas tank so everything came out to almost 200 $extremely abusive

WENDYY P. 
Évaluation :
3

There were 3 employees on duty but only 1 of them knew how to process my order. They also gave me only half of the amount of blankets that I paid for. I will not be renting from that location in the future.

PORTIA F. 
Évaluation :
4

I don't know if we should have asked for the dolly we rented; We go 2, I thought it would be inside the truck, but it wasn't. It made the move heavier than it should.

LEANDRO O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca T. 
Évaluation :
1

Representative was unclear and unable to communicate in English. During check out, the representative would speak to others in line in Spanish which delayed my check out process. The truck was filthy, old and stale food in carriage.

Jessica V. 
Non les évaluations ont été soumises pour cet établissement.

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