Customer Reviews for U-Haul of Rancho Cordova

7380 évaluations

11351 Pyrites Wy   Rancho Cordova, CA 95670
(E Of Sunrise)

(916) 638-1700

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 638-1700

11351 Pyrites Wy
Rancho Cordova, CA 95670
(E Of Sunrise)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

5 stars

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA T. 
Évaluation :
5

Staff were exceptionally friendly and kind, even on what was clearly a challenging day for them. They went out of their way to take care of our needs and did so with a smile, I was impressed by every interaction with them.

Justin S. 
Évaluation :
5

They were nice

MICKEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Great services

JOSE H. 
Évaluation :
4

The truck was missing it's catalytic converter per the staff at the San Rafael drop off and the ride to the Bay Area was very loud due to that but the rancho Cordova site still sent me in that truck with no catalytic converter.

THEODORE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

The customer service representative who helped us was excellent and extremely attentive! He made sure to help us hitch the trailer up properly and do a thorough safety check!!

sabrena C. 
Évaluation :
5

You have wonderful staff and the location is a great location! Don't change a thing!

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Everything was great.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley M. 
Évaluation :
5

I have rented from a variety of U-Haul locations over the years and this was the nicest and cleanest one I have ever set foot in! I wish it was closer to Elk Grove, but you can't have everything . . .

Gregory P. 
Évaluation :
1

Renting my truck went smoothly, Cristian was very helpful, knowledgeable and made sure I had everything I needed. Returning the truck was horrible! I pulled up at 6:45/6:50 and all three employees saw me, 2 of them (one being trained) were helping another customer, at one point the trainee walked around my truck and the went inside, a female employee went out the side door and out to the back, she looked at me when she came out of the door and also while walking back to the front, a few minutes later two customers came out and the female employee locked the front door, my dad was inside using the restroom and when she let him out he asked if she was going to help me and she didn't respond so I ran up to the door and ask what the he'll was going on and why are they locking up, the male employee respond with " well it was getting to be 7 so we closed up. I couldn't believe how horrible my experience was, I still can't wrap my head around it.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Munkhzul E. 
Évaluation :
5

I genuinely love your employees. They are hardworking and helpful I absolutely *hate* everything about your corporate, outdated, glitchy, awful and *incredibly frustrating* computer system with a burning passion. Your system is so awful that I am considering buying my own trailer, just to avoid getting pushed around and screwed over by your horrible automated pile of septic waste. Your employees, across multiple locations, have been very genuine, kind, and helpful - in spite of your horrible computer systems. They seem to actually care about the customers, and although they almost always seem frustrated by the computer, are pleasant to deal with.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY P. 
Évaluation :
1

Switched up my pick up location at the last minute. They told me I would be able to pick up a hitch trailer at this location on a friday but called me on thursday late evening that I would need to drive about 20miles to pick up the hitch. This was something I was unable to do at the last minute. Very horrible experience

CRISTINA P. 
Évaluation :
4

When we picked up and dropped off the rental, there were zero open places for customers to park. It would be great if you could fix that. Thank you for listening.

Glenn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDO A. 
Évaluation :
5

Great customer service!

LEROY B. 
Évaluation :
1

They couldn't find the key of the truck. They decided to change the truck, but took a while. It messed up my schedule. I was expecting to see more experienced people there.

Selahattin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY J. 
Évaluation :
5

Associates were incredibly friendly and welcoming. Great service!

MAKSIM K. 
Évaluation :
4

overall good experience. cargo van I rented was clean inside but not clean outside. dealt with several staff members - some were really good but there are couple of individuals that I was not too impress with. not a big deal and I would use this place again.

artur K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Professional and respectful staff

Ahmad S. 
Évaluation :
5

Great service. Easy in and out. Equipment clean and functioning. Quick drop off which after a long work day is sorely appreciated.

Richard A. 
Évaluation :
5

Professional and friendly.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME R. 
Évaluation :
2

I was pulled over by the Roseville CA police because the truck was reported stolen. They said Uhaul never came back to them to say it was recovered. I had guns drawn on me on the side of I80 during rush hour traffic. I was handcuffed and put in the back of the patrol car for 15 minutes until they sorted it out. I had to wait another half hour while they did paper work. Sure not a efficient use of their or my time

Matthew P. 
Évaluation :
5

The only thing that I can add to the service is ,more staff so the customers wouldn't have to be waiting, especially the u haul prance in Rancho cordova off from Mather field, But I would like to recommend the staff member who was helping me on Monday the 5th,if everyone is like him ,everything is going smoothly and outstanding, he's very polite etc...I can rate his service 100 %

SITELA A. 
Évaluation :
5

When you ask was the equipment well maintained and clean-its U haul. It's never really clean or well maintained in the normal sense of that phrase. The equipment worked and leave me by the side of the road so in that sense it did what I needed it to do. The staff was great and they did a great job. Best experience I have ever had with a uhaul. I rent from this location exclusively because it's corporate store and they do a great job. I don't rent from the independent shop. They are never that good.

donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIANOOSH K. 
Évaluation :
5

Great customer service!

PAIGE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gong Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrad D. 
Évaluation :
5

Each employee expressed excellence in service!

BENNETTE B. 
Évaluation :
5

I love this UHaul location! The staff are so friendly & helpful!

JENNA R. 
Évaluation :
1

Absolutely horrible experience with this rental. I went into the office to get the truck. The guy behind the counter, Christian, asked me for a second phone number. I said that I don't have a second number. He said that if I don't supply him with a second number (this time saying for another person), he wouldn't rent me the truck. I said I didn't understand. There's nothing I encountered on the website nor with the person who walked me through it on the phone (Ternio sp?) that says a second phone number is needed. So, I told him that I can give him my wif'e's number, but she's in Colorado, and I don't know if she'll answer. He said that if she doesn't answer, he wouldn't rent me the truck. I said that I have a credit card and drivers license. What's the issue? He said, "I don't know if you'll bring back the truck." This was in front of other customers and was highly embarrassing. Then, he dialed her number and while dialing said that if it goes to voicemail and she says her name, then he'll proceed. I said, "Why didn't you say that to begin with?" His response... "It's not my job to explain everything or to baby you." I should not have to pay anything after having been treated this way.

JONATHAN G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre G. 
Évaluation :
5

They are great to work with.

JUDI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara N. 
Évaluation :
5

This location is always helpful and knowledgeable. The staff are quick to assist each customer according to their needs. I always look forward to renting from this location.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli P. 
Évaluation :
5

Staff very helpful

THOMAS K. 
Évaluation :
5

Excellent customer service!

Ronald O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Outstanding Customer Service and extremely professional.

Ted M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Fast process, clean and quick hookup and new equipment!

Conrade M. 
Évaluation :
3

Grossly understaffed. So sad for the ONE girl working there. She was super nice and polite no matter how bad the lines were.

Denice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Skarin K. 
Évaluation :
2

Provide a wifi connection to a working U-Haul website for checkin.

BURT P. 
Évaluation :
5

Super efficient, quick, with service in mind.

WILLIAM S. 
Évaluation :
5

Nothing. Staff was wonderful- pleasant, knowledgeable helpful

Clifford S. 
Évaluation :
5

Excellent service, Chris B. Went beyond to make sure we had a great experience.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james H. 
Évaluation :
5

The folks and the truck were perfect

Robert T. 
Évaluation :
5

Staff members were efficient and pleasant. Process was also very user friendly, and I love how the online aspects work with the check in and check out process. Fantastic experience, given I HATE moving--this took some of the sting out of a horrible chore.

Amy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

It was a great experience. The employees were very helpfufl and friendly.

WILLIAM W. 
Évaluation :
5

Chris is the best! No improvements necessary!

Shaun A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANG W. 
Évaluation :
4

The young lady that helped was very polite and knowledgeable of all products. And pleasant to work with

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Everything was great. Thank you.

RAYMOND D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marosateresa B. 
Évaluation :
3

Make the website when drop off truck after hours user friendly.

ARLENE R. 
Évaluation :
5

It was such a great experience

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Gabby has great customer service and she's hustle I would recommend this place

JOSE V. 
Évaluation :
5

Always great service and large inventory available. Too notch location to rent from.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER L. 
Évaluation :
5

Courteous and prompt attendants. Excellent service and great selection of rentals. Open and easy access.

Pam C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOE M. 
Évaluation :
5

drop off went very smooth and was very easy. location was great, clean and well marked on what to do.

JON M. 
Évaluation :
4

Ian was very knowledgeable with the whole experience he went over everything that was important that I needed to know .. BIG SHOUT OUT TO IAN..

VALERIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

konstantin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

The people are the friendly here that s why l come to this yard

roger D. 
Évaluation :
5

Great people customer service and friendly

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA B. 
Évaluation :
5

Best location in the county!

Thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI H. 
Non les évaluations ont été soumises pour cet établissement.

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