Évaluations des clients U-Haul of Ravenna

Employees have difficulty verifying mileage. Equipment sub standard.

You advertise $19.95 per day! I had your truck for about 3 hours, and it cost me about $70.00! 3 1/2 times your $19.95!! I'm a veteran, retired, and I just don't think your advertisement is completely honest...Just saying!

Nothing it was quick and efficient the gentleman running the store was polite and professional and he made it a very easy transition thank you so much for making this day a little easier for us

I have nothing to complain about. My service was great.

I was not called regarding the fact that you changed my pickup location from my local town to one the opposite direction 40 mins away. Had I not noticed in the online pre checkin, I would have gone to the wrong place. It also cost us to be late getting to our destination and forced us to stay over night to complete what we needed to had we been there before 4pm.

Smooth & seamless!

I checked into my reservation the night before. The pickup place was STREETSBORO. When I got there the next day I was told the reservation had been changed to Ravenna, 8 more miles down the road. I was not pleased. If Streetsboro ran out of trucks, they should have gotten one for me at the appointed spot. I had to drive to Ravenna and then found no one attending the desk. Me and another customer waited ten minutes before someone showed up. I might try Penske next time.

The staff made the assumption based upon my arrival time ( 25 minutes early) that I was a different customer and different reservation. Ten minutes later, with great effort, I was able to re-direct the staff to my reservation. Thereafter, good service.

The truck was clean, but not really safe for the highway. The steering was so loose it was difficult to keep it on the road. I was shocked that Uhaul is not more vigilant in making sure their equipment is safe and road worthy!!

The guy that helped us was very helpfuln

Saturday was busy, maybe a self serve check out for items in showroom could help We needed to rent a appliance dolly, took almost 45 minutes.

Truck was not clean. I was also charged an after hours charge of $20. The vehicle was returned well within the allotted time.

this spot was 45 minutes from my house as no closer trailers were available

Although I know that Ford is going to program a 5k mile break in oil change, and that it's not a big deal to go a bit over that, its probably a good idea to have any warning lights on the vehicles fixed before a customer gets in. Great location, easy and fast pickup, easy and fast return as well. Warning lights on vehicles clearly aren't a negative towards the employees running the front desk.

I would have liked to travel one way and drop off at another location similar to Enterprise. Seems odd to have to bring an empty truck back for a 2-3 hour drive, especially if you have other way home.

N/A

After the agent helped hitch the trailer, I received a text from UHAUL about existing damage with photos that were too poor to see along with wanting me to do a lot of electronic-hoop-jumping to take photos and send them of the damaged areas. I messed with it a short while, gave up and went back in and talked to the agent. Stickers with an X were put on the damaged areas. I was finally ready to leave. I know to just delete that message the next time in a couple of weeks.

Great service! No problems as all. Friendly and knowledgeable staff.

I want a call from a manager. This was the worst experience ever. We were supposed to pick up the truck at 7am. We had to wait until the store opened because you didn't check in the truck properly and the keys weren't there. I had movers that I was paying at my house sitting there doing nothing. I want reimbursement. I had to make two trips because you threw my day behind two hours and movers had to leave.

Train your employees. They put a huge dent in my car while attaching the trailer.

The van had crumbs on dash and an old napkin still located on it. I dont believe it was cleaned prior to me renting.

I rented a small open trailer and the U-Haul employee hooked it up and I got a mile down the road into an intersection and it unhooked and drug on the ground. He did not tighten the hitch onto the ball I had to go back to get the lights hooked back up. I am happy it did not damage my vehicle.

The kid working the counter handed us a key and said, “It's out back.” There were 5 trucks out back. We asked which one it was. He replied, “it's out there just look for it.” The truck shook very badly. I reserved a truck three weeks in advance at the location by my house. The day before I got a text saying I had to pick up at a different location.

Man at counter was a bit slow, seemed to not be well schooled in the business. Upon return of truck, I had to wait for a receipt, he couldn't get the printer to work. After waiting for 10 minutes, he told me to come back in 2 hours to get my receipt. Really? I live quite a distance away and he wants me to come back. Never again.

I tried to call and got no answer. When I got there I had to wait too long to get service. You need more staff at this store

Poor customer service

New employees. Worst experience ever.

Manager was awesome !! And very friendly

I experienced excellent service

Alton was very nice and helpful.

we did get a different trailer because a light was not working, but there was another available and it was super quickly exchanged for the working trailer

Was not provided proper amount of pads nor was I provided a receipt. Location is very busy and always short staffed

Drop off was so quick and easy, it took less than 5 minutes.

I used to hate Uhaul. The courtesy, professionalism, and exceptional customer service has convinced me that its time for me to end my longtime loyalty to Budget Rentals.

Allow cargo vans to be left at another location

We were checked out within 15 minutes and we were out the door and heading home

My experience was wonderful! I had to change location for pick up and drop off and I was not charged extra for the longer distance....plus they upgraded my uhaul!! They were very kind and got me in and out quickly!! Best experience! Thank you so much!

This was my first time with Christina (Tina) and staff, and I loved the experience! Change nothing! My drop off was great and Tina was great. She was very considerate and friendly. I was tired after moving and even rested in a very clean and organized store, a rather large store at that. I will bring my business back to them! I looked around and everything was so very clean and organized. Thank you! Rosemarie W.

Everything was great until I returned the 26fft Truck. I traveled 24 miles to move bales of hay. The attendant said that I used 1/4 tank of gas. I said that was impossible to use 1/4 tank of gas and go 24 miles. He said that he recorded a full tank when I left and 3/4 when I returned. I said that there was an error in recording and explained the simple math. So the truck has a 60 gallon tank, that would mean I used 15 gallons. Your truck gets 10 miles per gallon. At 10 miles per gallon I should have traveled 150 miles not the 24 mile I did travel. So I am not happy that I was charged the additional cost of 15 gallons.

My original local reservation had to refer to this location. Although busy, we were in and out relatively quickly. Employees were very accommodating and friendly. No issues at all.

Lady at the front desk was fantastic. Knowledgeable, efficient, polite.

It was the WORST experience that I have ever had with Uhaul. The young man behind the desk customer service skills was the very poor. His attitude, behavior, towards myself and the other customers was inexcusable, so unprofessional and just pure laziness at the highest level.

Service was terrible, the truck I loaned was in terrible condition, I was charged twice more then I should have been and customer service at the store was terrible.

I had a reservation for almost 2 weeks...when I arrived they rented my truck the day before. The guy they had working the morning we arrived was worthless..we had to rent a larger truck and it was not available for one way rental, we had to bring it back. That is a loss of a ton of time, extra gas, and extra mileage charges. When we returned the lady there did credit us $50 for the reservation guarantee, but in no way compensated for the extra gas and mileage and inconvenience. Was very disappointed

Only one employee Multiple people in the store computers went down original pre-rental was changed from an open to an enclosed which would not work so I had to go further away to this location to meet my needs I'll be looking to buy a trailer not rent anymore

Staff very helpful in managing our Ubox/trailer pickup, storage and retrieval.