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Todd C.Customer Reviews for U-Haul of Ravenna
Testimonials From Recent Customers
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We rent a Uhaul van(s) many times throughout the summer season to assist in our catering deliveries. Many times we've had to put gas in the vans before we even get started delivering. Why threaten a high fuel replacement rate if you're (Uhaul) just going to rent the van to the next customer with less then 1/4 tank of fuel??? In years past they (vans) were full EVERY time. I guess times are changing??
Scott H.Return app stopped working at step 3 need to improve after hours return process.
Michael O.All working there are very kind, courteous and professional. Thank you for the job you do.
Parthina D.The website is balky, had to enter everything twice then there were 2 vehicles waiting. The vehicle check when I picked up also didn't seem to work.
John G.I had to wait almost a hour for service when I had a reservation, upon talking to a person, they informed me they had to give the trailer I reserved to another customer because the one they reserved was not working correctly, so I had to settle with a trailer without a ramp, thus I scratched my Harley trying to load it up, EXTREMELY PISSED about the motorcycle.
Chad C.We walked right in and got service right away but, when we left, there was a long line of people. There was only one person to serve them all.
RICHARD H.Busy Saturday afternoon, the Uhaul rep needed additional help to better serve customers
John G.Nothing I can think of everything was a pleasant experience from beginning to end
Robert R.Excellent and helpful staff.
Barbara R.Trailer had mulch inside. Needed swept out
Michael O.Every thing worked very and went great !!!
DON S.Computers were slow and pulling out of the parking lot was a joke
Marcia Z.The brakes on the truck had an issue, I told the attendant when I returned the truck and all I got was a shrug of the shoulders.
Christopher N.I have always used uhaul and will continue to use them.
Bridgette L.Clean and fast service.
Michael G.My truck had road grime and salt residue. Nothing out of the ordinary for this time of year.
CHARLES W.Nothing I had an amazing experience with this uhaul location..The customer service was amazing and they worked with me on time extensions that I needed during my rental period..Awesome job guys..Thankyouu.
Catherine O.Make sure your attendants are able to help customers in a TIMELY MANNER. Also make sure those attendants go over fuel levels correctly so your customers aren't charged
Bree E.Very happy with the service
Anita M.I rented this truck twice in the last two months the transmission is totally shot. If you wait for ten minutes it finally goes. It will leave some one stranded soon
JOSEPH P.Started off renting a trailer. Which was messed up and apparently couldn't stay connected to my hitch. Found that out after the lady telling me it was good and driving 55mph down the road and it coming disconnected and almost wrecking. So then they gave me a truck and was supposed to be at a discounted price and ended up paying full price for. Not a great experience overall
DAYTON S.The personel were great. Very heipful.
THOMAS M.Helped with final delivery of container information. I hired Movers and Shakers for the moving company. Excellent work!
Mario R.One person working. Did not acknowledge me. Took 20 minutes to return truck
Francis G.Everything was great
Daniel B.nothing. very good experience.
Toni R.I was over-all Happy! The Van ran Great and was super clean and didn't smell! 10 out of 10 👍
JOSHUA R.We didn't encounter anyone. It was closed.
Tyler K.I FELT BAD FOR THE GUY WORKING THERE I THINK YOU COULD HAVE USED ONE MORE PERSON IN THERE HE HAD HIS HANDS FULL. HE WAS REALLY GOOD, POLITE AND KNEW WHAT HE WAS DOING, SAID HE GOT BLASTED ALL AT ONCE BUT THERE WASA KINE.
JOHN L.S.O.
Darryl K.All went well, we dropped the truck off on Sunday with the employee working. BUT on Tuesday I get a call from U-Haul asking when I was returning the truck, WHAT!!! I said we dropped it off, little frustrating.
Damon D.Rien
Dale M.Nothing, the girl at the counter was extremely friendly and helpful
Larry B.I felt bad for the associate that was working on her own on a busy morning. She did a great job trying to manage getting everyone out quickly but having a second person would have made it much easier on her.
Harry N.Have all equipment you offer available to the customers who rent them. Have reserved trucks cleaned and ready at the customer reservation time. I had to wait 25 min for the truck to be cleaned and sanitizied.
Susan F.Upon returning our equipment the representative had no clue how to take the car transporter off of the uhaul truck. I had to you tube it and do it myself, He was a nice enough kid just needs trained more.
IVETTE W.Not charge me for two days when I only had it for one!
CHRISTINE G.Prices per mile is to high,lower it please, if equipment isn't cleaned it should be a free rental only paying for mileage.
Larry R.Very helpful and patient during a stressful moving time. Thank you Cory!
Chrissie M.no right tail light and top latch was missing a screw so the load wasn't really secured. light was an issue when I picked up the trailer. I asked for a bulb but the person wouldn't look for one plus she didn't know what to do. I replaced it at home but it still didn't work. it has a wiring issue. I advised the location I dropped it off at.
Joseph V.I was charged more than was initially agreed upon. I disagreed with the amount that I'd be charged and was told I'd be contacted in 48 hours about the charges, I wasn't. Called the main office and was told they contacted the manager of the store I went to and that I'd be contacted, I wasn't. Will definitely use another truck rental service next time and will tell all of my friends to do the same for their moves. 0/10
Joseph H.Staff very helpful in managing our Ubox/trailer pickup, storage and retrieval.
Sarah R. | Expérience générale