Customer Reviews for U-Haul of Renton Highlands

6 261 évaluations

3131 NE 4th St   Renton, WA 98056
(@ Jefferson Ave)

(425) 271-6963

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(425) 271-6963

3131 NE 4th St
Renton, WA 98056
(@ Jefferson Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great experience! Thanks so much.

Chuck V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed P. 
Évaluation :
5

Excellent service à la clientèle

Kurt B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrea W. 
Évaluation :
4

The location staff were extremely friendly and had wonderful customer service. My only complaint was the actual vehicle. The truck had some mechanical issues and was not very clean.

daryl L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
3

When I made the reservation to add extra days I was informed that if returned earlier than planned and paid for extra days ahead of time, I would receive a refund for the extra charged days I did not need. Apparently that was a lie. I am very disappointed to be told one thing (on three separate occasions to make sure) then have that not happen. Why else would I have paid an extra $350 dollars. We arrived to our destination ahead of schedule and keeping the trailer wasn't an option either. Again extremely disappointed with the false information then how it was handled when returning.

Sarah L. 
Évaluation :
1

the employees at this location are such trash, I asked them to show me the bill before charging my card, and they called police saying 'the customer does not want to leave'

Julia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance M. 
Évaluation :
4

Maintain better inventory of accessories. I reserved a furniture dolly but the location didn't have ant stock. While I didn't get charged, I also didn't have a piece of equipment I was counting on using.

Kevin S. 
Évaluation :
4

Pick up location was inconvenient. Multiple locations closer, and U Haul closed one location where I was suppose to do the pick up 3 days before my move. What a disaster! The U Haul should have been able to be relocated to a closer destination.

jason H. 
Évaluation :
3

Don't take a reservation that has a hand truck request if you don't have them in inventory. Hard to understand: if you had one to “sell” to me (which we did), you had inventory to provide one to me with my reservation. Doesn't appear to be limited to your location … the Renton Uhaul did the same thing so I'm guessing it's just a way to sell a hand truck. Not great business though.

Carreen F. 
Évaluation :
5

The agents were friendly and quick. The whole process was quick and easy - especially the return of the truck. No glitches at all.

kareen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandrine M. 
Évaluation :
5

Great staff. It's nice to be remembered every week by name.

Stephen G. 
Évaluation :
3

I got nervous when staff repeatedly repositioned trucks in the lot rapidly and without appearing to look for customers walking in the lot.

LAURIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullah O. 
Évaluation :
3

Lady at desk was just sitting on her phone as I arrived and the truck that i needed was needing to be checked over before i could get it. Not very personable or friendly.

Pierre V. 
Évaluation :
1

The U-Haul app hasn't been working for few weeks now so I couldn't do a self check I . The older gentlemen who works there in Saturday mornings, specifically on June 17, was very condescending and rude especially since I already had a full reservation, credit card on file and have signed all the waivers and acknowledgements. To the point that other people in line felt like they needed to apologize on his behalf. The younger people working there were great but I can definitely see him creating a toxic working environment for them. So I can see you guys having a lot of turn over there I. The future.

Daiva T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ricky L. 
Évaluation :
1

The worsts service in the world. You guys need to get your shit together

Greg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oralia G. 
Évaluation :
3

The truck was clean, no complaints about that but it definitely did smell, other than that not complaints, have a nice day.

Zachery A. 
Évaluation :
2

The office and people there were fine but Every time I need to call a Uhaul customer service, I have to wait a long time on hold. Sorry to say that but your website and app are awful! I had to extend the time for one hour because of a mistake in my contract, it tooks me one hour!!!

Babak P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abdullah P. 
Évaluation :
4

I called the schedule center... My personal truck had to be tolled, as I was pulling a large smoker at the time. I asked to rent a truck for 5 days maby 6 days out of Kent. It was granted.... 20 minutes later I got a returned callback from UHaul ... the Lady told me I needed to pick it up from Tacoma... that wasn't possible at the time because of the location I was... She said they didn't have a truck in the Kent area for that long of a time. I asked to get it for one day, and I'll regroup the next day . Maybe my truck could be fixed, but for sure I can get to Tacoma the next day. ( She said No! Because she didn't trust that I would bring it back the next day because I had already asked for 6 days...) I asked her again.... and told her I would bring it back in the morning not a problem, ( she again said No, that she doesn't feel comfortable, because I wanted it for 6 days. I have rented trucks about 10 times last year, and I buy my propane from U haul... I knew the management by name at the Kent store. I asked my wife to call for the truck.... they said yes... she picked it up from Renton... I'm a black man.... she's a white woman... It really doesn't look good and didn't look good to all my customers standing there lessening at the time. Thank you Chef Willie Williamson

Willie W. 
Évaluation :
5

Don't understand reservations on type of truck,it's first come first serve

daniel L. 
Évaluation :
5

very helpful employees; fast service

Richard J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherri B. 
Évaluation :
5

good service nice people beautiful ladies for customer service

Nasir F. 
Évaluation :
1

I generally use Chevron UHaul in Bellevue and only chose this location since it stated "guaranteed availability" during the reservation process. 1. I was called the night before my scheduled pickup and told the trailer had been stolen and asked if I wanted to rent something else. I was offered a cargo van at a discounted rate since I needed a covered option due to inclement weather. 2. When I arrived to pick up the van I was told discounts weren't an option but that I would be comped the fuel as an alternative and just needed to return it with 1/4 of a tank. 3. I was directed to "row Q" which ended up being empty, so I had to search the lot for the van. 4. I dropped off the van six hours later (I had scheduled for 24) and still had over a half a tank of fuel in the van (I only needed to have a 1/4 tank) but was charged $45 for fuel regardless. 5. I called as soon as the receipt was emailed to me and got the recording that my wait time would be 20-30 minutes, so I replied to the email instead and received no response. 6. I had to waste time and fuel by driving back to the location to request the refund from the person who had offered it. I will never rent from this location again.

Catina P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alayna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ibrahim T. 
Évaluation :
2

The cargo van had so much dog fur and other debris on the chairs and in the back of the van. Upon pick up, I was never told that the gas tank must be returned with 7/8 of the tank full. I was given a cargo van with a little less than 3/4 of the tank full. The pick up associates were not communicative at all. And rather than addressing the gas situation with me upon drop off, I was charged $31 for not filling it up however the associate thought it should be. He got pretty aggressive in his tone with us when we tried to explain that we assumed we would return the van simply with the amount of gas that we received it with. We don't know about the 7/8 tank rule, it's not common knowledge. We got a refund after an awkward encounter and showing photo proof. The pricing was alright, the customer service was bad (online and at this location), and the truck was plain dirty and gross. I will just recommend going to a different location nearby.

Ravleen K. 
Évaluation :
5

Renting at this location is always a good experience.

Ian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abrar A. 
Évaluation :
4

Staff was fairly friendly.

Max M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yan K. 
Évaluation :
3

I literally just dropped the truck off, so I have no opinion about this location.

Jennifer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Excellent service à la clientèle. Easy check in and return process.

D. F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

J ramon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
1

This location has usually been great. However, on this occasion they really let me down. I reserved a 27 foot truck. When I arrived I was told due to circumstances beyond their control they could only offer me a 10 foot truck. That really put me in a jam and had to rush to find a solution. They employees there at the time offered nothing to help make this right. Then in my rush I put more gas I. The vehicle than I needed and once again was just out of luck. Very bad experience. Still trying to get the rest of my stuff moved.

Daniel T. 
Évaluation :
5

Friendly people, painless checkout! They did a stellar job today.

MATTHEW L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie K. 
Évaluation :
5

Everything was great except that they charged me the “safe coverage” without asking me!

Chris W. 
Évaluation :
4

Employee was professional and set me up pretty quickly. The 5x9 ramp trailers are really configured well for loading and tying down. Drop off was easy even though it was busy.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Albert B. 
Évaluation :
1

Super bad service. App is confusing, information isn't clear. I needed to run to another location that's far far away from my original pick up location, and ended up needing more mileage to complete my move. Will never use this service again. It's my first time using Uhaul and will be my last time.

Chih Wei C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dierdre S. 
Évaluation :
3

Not charge for fuel that I already correctly refilled.

CHRISTIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Great support by the staff. Truck ran very well

RONALD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil M. 
Évaluation :
5

I've utilized this location before and I would imagine I will again. Turning in the vehicle was super fast and easy and they kindly let me use the truck an extra day.

Paige S. 
Évaluation :
4

Truck cargo area was very dirty. The previous customer must have been moving yard waste or something because the floor was very wet and dirty with literal dirt, leaves, twigs, and other debris. Also, the blankets were not in the truck and I was not reminded to get them so I had to come back after I initially drove away. The assistant manager was very understanding and helpful and redeemed the experience overall.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Moses O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
1

Called several times to let you know to not use my email address for this person Zambrano. The person that answered was rude and would not change my email address his own

MARTIN Z. 
Évaluation :
5

Trailer was ready to go and service was quick in and out.

Josh M. 
Évaluation :
5

Great service. She makes me feel very welcome by greeting me by name. Love this location.

Stephen G. 
Évaluation :
4

Clean the "inside" of the windshield.

michael A. 
Évaluation :
3

Ensure staff reads reservations and double check if necessary.

Scott B. 
Évaluation :
4

It's my first time experience. It was a good experience. Merci.

PRADEEP B. 
Évaluation :
2

Various issues with missing equipment and missing truck keys. Plus, we were overcharged.

MARK V. 
Évaluation :
5

Ryan was great, hooked the trailer up for me quickly.

Jeffery W. 
Évaluation :
5

Merci!

philip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB M. 
Évaluation :
3

customer service or front desk

Arturo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis T. 
Évaluation :
5

I want to thank the mother daughter team for giving the best experience I have ever had when renting from U-Haul. Thank you!

Spencer G. 
Évaluation :
5

Notihng.. all was great!!

Tina Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Staff made it easy to get what I needed quickly and efficiently so I could get my move done

Ross C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Customer service was excellent!!!

Carey A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Very convenient

RUBEN C. 
Évaluation :
2

trailer was not maintained, in poor condition, and stop light not functioning

Michael F. 
Évaluation :
4

I used the online self serve. It was very good up to checking in when my photo of fuel and mileage wouldn't download after several tries. That was frustrating.

John A. 
Évaluation :
4

1) the location of the truck was not where I was told 2) You can send me the receipt

Amith P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
5

Hannah is thre best!! She needs a pay raise!!! Great personality, friendly, met every need... Truly a blessing to have met Hannah!!!

MeLinda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

These guys at this location went above and beyond. I would 100 % recommend these guys! I was so impressed with their customer service.

Dorothy D. 
Évaluation :
5

The lady that helped me was very knowledgeable, confident, and friendly. Picking up and returning the van was quick, and well instructed ( love the app use ). I loved the experience.

joe P. 
Évaluation :
1

Usually we have a good experience. Not this time, the lady who checked us in did not explain anything except where the truck was, added safe movers protection without our permission and failed to tell us to get the moving pads we paid for that were outside. The truck smelled like smoke when opening the door, Check engine light was on and the truck felt like a death trap. When we explained upon returning the truck “ sorry it's been around a while and it's in it's last life” then we were told we would get a receipt she could check it in, after we just fueled up to where the gas was when we got the truck we were slapped with a $25 fuel charge for 4 gallons. Worst experience ever.

Alicia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin H. 
Évaluation :
3

Check engine light on. Visor hanging down broken is a big safety hazard. Take the time to clean the glass. Button up the check in area and clean it thoroughly. On line check in is unclear. Do you go in and talk to someone? Did I miss a step?

Sean A. 
Non les évaluations ont été soumises pour cet établissement.

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