Évaluations des clients U-Haul of Richmond

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Richmond

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kenneth L.
Évaluation :

Need to add a fence around the property, the customer was excellent

Caleb M.
Évaluation :

The customer service is superb and I'm always greeted with a smile.

Carsten S.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor Z.
Évaluation :

The guys working there were very courteous and helpful. I also appreciate their lightheartedness.

Reginald V.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRENCE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Suzette D.
Évaluation :

Very professional, helpful and friendly service from the staff.

mj B.
Évaluation :

Le client n'a pas laissé de commentaire.

Bobby H.
Évaluation :

Le client n'a pas laissé de commentaire.

DOMENIC B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joselito S.
Évaluation :

Always great service at this place!

Karen S.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor S.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen K.
Évaluation :

I have rented at this location in the past, and the process has always been quick and smooth. From the Manager to the office staff, I have always felt I have been well served.

Babette C.
Évaluation :

I'd say Uhaul is the worst, but the only thing that prevents me from saying that is I can't think of a competing company. This location's staff needs better phone manners. Instead of being courteous, the customer service agent I spoke with was amazingly condescending, telling me that if I didn't like their terms then I could take it or leave it. The. Worst.

ADRIANA L.
Évaluation :

There were roaches in my truck I was using. I didn't notice Until AFTER I put my couches in the truck. And had returned the truck to the site. That's when I noticed them in there. Honestly I won't be reserving no-more rentals through this site.

Oliver G.
Évaluation :

Le client n'a pas laissé de commentaire.

WENDY H.
Évaluation :

Text notifications about change of location. I had my pick up location changed twice in one day. The first one was fine because it was in the same area. I missed the second call/voicemail because I was getting everything ready and driving to the new location. They changed it to a location 15 miles away, which would have greatly cut into my time because traffic is heavy during that time of day. Also it would make me add more mileage onto my drive from having to double back.

Donna D.
Évaluation :

Le client n'a pas laissé de commentaire.

Katharine J.
Évaluation :

Le client n'a pas laissé de commentaire.

Cristiano S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy W.
Évaluation :

Everyone was pleasant and helpful. thanks!

Stanley S.
Évaluation :

Excellent customer service

Stephen M.
Évaluation :

Myron Spraggins was very helpful, professional, and courteous. He even provided me with a wipe to sanitize my CC and hands. The person who hooked up my trailer was very courteous, friendly, and personable. I hope UHaul recognizes what valuable employees these 2 employees are!!

Shayla F.
Évaluation :

some girl who works in the front needs some training. she tried to refuse me service due to me stated I would complain about having to wait so long with 3 ppl in the office and two ppl having one person while a line was forming in the back. also found out she was an assistant manager. the manager stepped in and told me he would service me not understanding why she would refuse me for no reason. WILL NEVER USE YOUR SERVICES AGAIN

Daniil M.
Évaluation :

Dudes real honest and helpful.

Steve H.
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria L.
Évaluation :

Le client n'a pas laissé de commentaire.

STANLEY S.
Évaluation :

Le client n'a pas laissé de commentaire.

Prado G.
Évaluation :

The customer service was excellent.

Candice L.
Évaluation :

Great Customer Service, Clean Truck and Fast Service Myron, Tony and Veronica

RENE B.
Évaluation :

Le client n'a pas laissé de commentaire.

jeremy W.
Évaluation :

The guys were super friendly and professional and I will definitely use this place again.

David O.
Évaluation :

great service

Carlos C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald P.
Évaluation :

Le client n'a pas laissé de commentaire.

Omar L.
Évaluation :

Le client n'a pas laissé de commentaire.

Gayla O.
Évaluation :

Le client n'a pas laissé de commentaire.

tyrell S.
Évaluation :

Le client n'a pas laissé de commentaire.

Erica S.
Évaluation :

Great customer service. Quick checkout and return. Would definitely use them again!

Tomas G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark K.
Évaluation :

They were wonderful and it all went smoothly!

Edwin A.
Évaluation :

Friendly and courteous service. Thank you Veronica for making my reservation smooth and easy.

Jose G.
Évaluation :

Le client n'a pas laissé de commentaire.

Lora J.
Évaluation :

I rent form this location all the time never had any complaints this vehicle was clearly misused by customers. I think it needed a wheel alignment it was just all over the road safety hazard. Other than that no issue the staff is always pleasant and the equipment is in excellent condition.

Abdulatef Q.
Évaluation :

The Vehicle was very old and transmission was not fixed!

Wassim K.
Évaluation :

Very professional crew, over the phone and in person!

Jorge L.
Évaluation :

None at this time!

thomas C.
Évaluation :

Everyone who works.therenare personable and professional.The manager does an excellent job.

Lacy D.
Évaluation :

Customer service was spectacular

Kirk J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy R.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL MATTHEW T.
Évaluation :

I was extremely pleased with the team at the Richmond location. They were so helpful, accommodating and kind. Thank you for the AWESOME service. I will use you next time too... Paul Tollefson

Matthew N.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline G.
Évaluation :

All I can say is if possible have more options for customers convenience like truck size availability.

Chanthakhom S.
Évaluation :

The employees at the Richmond location were very professional from the check-out to return check-in. I would go back and rent there anytime!

Carolyn P.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary V.
Évaluation :

Very efficient snd friendly.

Claudia L.
Évaluation :

Le client n'a pas laissé de commentaire.

Anissa L.
Évaluation :

Le client n'a pas laissé de commentaire.

David O.
Évaluation :

great service.

Joe P.
Évaluation :

Le client n'a pas laissé de commentaire.

Candice L.
Évaluation :

Excellent Service!!! Myron and Toni were very helpful

Ruby R.
Évaluation :

Nothing

Darryl C.
Évaluation :

Le client n'a pas laissé de commentaire.

Klas B.
Évaluation :

Super helpful and professional staff at location!!!

ANTHONY L.
Évaluation :

The staff here is wonderful very professional Myron an his team is great keep up the good work

Lisa A.
Évaluation :

Le client n'a pas laissé de commentaire.

Gennady F.
Évaluation :

Staff was very friendly

Jesus N.
Évaluation :

Your employees were excellent and very service-oriented thank you

Candice L.
Évaluation :

Myron, Jerry and Veronica were great!!! Excellent customer service!!

Brian S.
Évaluation :

Staff here was extremely polite and friendly. It was New Year's Day and none of them had a "I don't want to be here attitude" which would have been understandable. The entire experience was pretty pleasant.

Trevor H.
Évaluation :

No improvement recommendations just a huge shoutout to the guys who were working when we stopped by to pickup! Y'all were amazing and so kind! Thanks for a great start to the new year!

Jawaski C.
Évaluation :

Your RICHMOMD crew was FUCKING Awesome, excuse the lingo but the location was on very helpful, greeted me, VERY PROFESSIONAL, and moved in a timely manner as well. Hats off to the RICHMOND CREW at 1017 23rd St Richmond, Ca. Id DEF recommend this location to anyone no questions asked.

Christopher N.
Évaluation :

Excellent friendly fast and helpful!!

Den B.
Évaluation :

Great management, friendly and accommodating to circumstances

Daniel P.
Évaluation :

The staff were above and beyond helpful and friendly. Give them a bonus.

Marvin M.
Évaluation :

Nothing. The guy's in Richmond Ca. are great. Everything went smoothly.

PHILIP B.
Évaluation :

Prompt, friendly and attentive service with ample customer parking.

OLIVIA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Norma W.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony B.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie B.
Évaluation :

I am requesting a free rental, due to the error that was made by UHAUL,First the representative stated I had 1/4 tank of gas. I drove 3 miles and car ran out of gas in middle of intersection. I was stuck and humiliated . 2. I walked to gas station and had to pay $15.99 and $8 for 2 gallons of gas. 3. Had to walk back 4. Call the location and was transferred to roadside service. 5. Waited about 20-30 minutes to receive only 3 gallons , I had to put more gas in cat 6. Due to the wait, missed my deadline to move out, had to pay extra money. My experience was awful I'm not satisfied !

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

Earnest C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joel H.
Évaluation :

Le client n'a pas laissé de commentaire.

sarah S.
Évaluation :

The people who work here are beyond amazing and kind! Highly recommend. Definitely will be coming back to this uhaul

Adrianne M.
Évaluation :

The 2 gentlemen that assisted me were outstanding

Joseph D.
Évaluation :

Le client n'a pas laissé de commentaire.

andrew G.
Évaluation :

Manager and all the staff treat me very well. I do not hesitate to rent a truck or van anymore. They do not try to get me to buy unneeded items. They know me by face I think

JOHN R.
Évaluation :

Nothing everyone was friendly n great service

Lance B.
Évaluation :

Very efficient and friendly drop off at the store. Did not even have to go inside the store, which was appreciated.

Daniel P.
Évaluation :

Great staff!

Darren A.
Évaluation :

Customer service was good, I'm just disappointed in the vehicle as the front driver side bumper was rubbing on the tire when I turned the steering wheel. I didn't fully notice the issue until I got home to load. This should have been fixed prior to me renting. The vehicle was very clean though and customer service was quick and friendly.

Lamarah D.
Évaluation :

Le client n'a pas laissé de commentaire.

Antonio C.
Évaluation :

Le client n'a pas laissé de commentaire.

Vanessa G.
Évaluation :

I was sent an email to pay $7 for ticket I received for crossing the Vallejo bridge, I input my information multiple times but could not submit- I went back to the Richmond store- clerk could not process the payment for ticket. The # he gave me was just insurance offers-THIS has stopped me from giving a high raiting. I NEED TO PAT THE TICKET CAN I GET SOME HELP PLEASE.

THOMAS D.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthhew H.
Évaluation :

It's been a shitty year. You guys made my day. Thank you. It's crazy how something as simple as renting a uhaul and seeing a smile behind a mask can make you feel human again.

Hilberth I.
Évaluation :

Asked when store closing time was and was told 7:00om. I got there just a little before then and some rude lady told me as I walked inside the door, “sorry we are closed!” Not only her tone was unnecessarily rude and loud but it was not even 7:00pm yet. Moving can be quite stressful as well as difficult so dealing with individuals like her is the last thing you could possibly need.

Non reviews have been submitted for this location.

Retour
Haut de la page