Évaluations des clients U-Haul of Richmond

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Richmond

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Gerald F. le

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Le client n'a pas laissé de commentaire.

Sofia D. le

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Horrible experience. Very poor customer service. I booked a 9am hitch installation online and when I arrived they informed me that the installer didn’t arrive until 11. She arrived late, took over an hour extra to install a hitch for a customer before me, and then spent over an hour installing my hitch. I waited for over 3 hours for something that should have been done in an hour or less. I will not use this business again, nor would I recommend anyone spend their time or money here.

Malaca J. le

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The workers are kind and most helpful. I’ve rented there before and would rent there again but the truck I rented this time was dirty and needed air in the tires and needed other maintenance. They didn’t have a dolly either. I waited until the last minute also.

lesley ann n. le

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We received the van without gas, and it ran out of gas a few minutes after we left the uhaul. We had to go back to the uhaul and wait for the employee to go get gas.While we understand that there is a problem with gas theft, the managers could at least pour a quarter gallon into the van when the customer takes it. We lost a whole hour in our day because of that late start. It’s really not acceptable.

michelle k. le

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Horrible experience with the “ ass t Manager allll the way around. JERRY WAS AWESOME

Bruce B. le

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The team was great & very accommodating!!!

Linn K. le

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The alert light was on because the left driver’s side brake light and blinker didn’t work and the passenger side rear tire needed air and the oil was over due to be changed. This had to be evident to them as the truck was still running from when the attendant pulled it out of the parking spot. I didn’t want to deal with asking for a different truck because my experience with the 3 times using this location was that the customer service is sub-par. Will definitely be willing to travel out of my way to use a different location if I need to utilize uhaul again in the future.

Ersula J. le

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I appreciated the customer service; the Uhaul reps were pleasant and accommodating.

Rose L. le

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This UHaul Location is wonderful—love ‘em! Five Stars.

MARK V. le

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Great, quick service by the entire team. And as always, very enjoyable to deal with. Highly recommended!

Leland H. le

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I received very good customer services, and if I ever need U-Haul services I’ll return to 23rd street and I’ll refer friends- family members.

Richard C. le

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None

Bryce A. le

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One of the reasons I use the electronic check-out/check-in is because the less time I have to wait to speak with the uninspired staff of this location, the better. Those who don't use the electronic check-out system often have to wait for long periods of time before they will get any initial assistance at this location. This time, as I was electronically checking out my truck, I got to hear an employee's personal conversation he was having loudly on his cell phone just outside of the office near the propane area, peppered strongly with cussing, F-bombs, and the N-word. Although he may have been on a break, it doesn't really offer up a very "professional" ideal for U-Haul and U-Haul's customers to hear so much unnecessary cussing from an employee. ... Also, my truck was trapped in by recently returned vehicles and that hadn't changed by the time I had electronically checked it out, and it took quite awhile (because everyone was busy, I suppose?) to get employee's attention and have them move cars so that I could take my rental and leave.

DANA M. le

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Le client n'a pas laissé de commentaire.

WOODY R. le

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The staff at the location were very polite and efficient. I did have an issue with a charge on my card that I don't believe is correct. I turned the trailer back in a few hours after the 24 hour time frame, and there is now a $96 charge on my card that I did not approve. Hoping this can be resolved and would like a follow up call to confirm.

Weilun C. le

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The inside door unlock button on the driver side did not work. The driver side window would not move continously with the window buttons. The cup holders had residue. Someone smoked inside with ashes left in the cup holder. The ash was cleaned up after mentioning to the staff.

sean m. le

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Awesome, fast, affordable service. I didn't even have a reservation. Showed up, pointed to the trailer I wanted, 5 minutes later I was driving to my destination with aforementioned trailer in tow. Drop off was even easier and faster, as I didn't even have to get out of my truck. Highly recommended.

david w. le

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Le client n'a pas laissé de commentaire.

David T. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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They Do a great job

Candice L. le

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Veronica and Myron are awesome!!!

Katsuhiko N. le

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Many thanks.

Lena G. le

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They were great

Gizachew B. le

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It’s great but we made a reservation to pick up the van from Richmond location but with out my knowledge was arranged to pick up from Oakland Thanks to the Uhaul employee I was able to pick up from Richmond location

Quentin B. le

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Would've given excellent rate, do to over booking, I want. Other than than EXCELLENT SERVICE!!!

Nancy H. le

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Le client n'a pas laissé de commentaire.

Tenisha G. le

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Customer service over the phone sent my information to wrong location didn't receive what I needed but not this location fault was sent to mc cullens in pinole ca was treated very poorly. Unacceptable

mehran b. le

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not much I can think of

Gladys H. le

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Le client n'a pas laissé de commentaire.

penny j. le

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Le client n'a pas laissé de commentaire.

Kimberly W. le

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Le client n'a pas laissé de commentaire.

George a. le

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At this time no other comments

Glenn S. le

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Le client n'a pas laissé de commentaire.

Leslie D. le

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They were very respectful & helpful.

cherysse c. le

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Le client n'a pas laissé de commentaire.

Doreen R. le

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RUDE counter staff (female) can't handle problems that arise with customers. The men on the yard aren't much better. This isn't the first time I've been treated rudely, but it IS the last, because I will go to another rental place in the future.

Maureen S. le

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It took nearly 3 hours for hitch installation. The hitch pin and clip that were included in installation had to be requested. The trailer hitch is scratched and scraped and has paint missing.

Andrew H. le

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Le client n'a pas laissé de commentaire.

Cymone G. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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Le client n'a pas laissé de commentaire.

Maricella M. le

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Le client n'a pas laissé de commentaire.

ryan c. le

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The van wasn't in the best shape. The interior light was hanging down by a couple of cables. But the most inconvenient part of the experience was the online check-in service. Tried multiple times to use it, but it just didn't work. A Uhaul employee even stated it rarely, if ever, works. So I just had to go inside and wait to process the transaction. Wasn't convenient what so ever.

Juan P. le

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Le client n'a pas laissé de commentaire.

elmer r. le

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Deben de poner atención con el gas que dan en sus vehículos luego quieren cobrar mas de gas de lo que entregan la vans

Judith O. le

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I found them to be helpful, respectful and personable. It felt like I was appreciated and left with warm feelings,

fannie H. le

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Le client n'a pas laissé de commentaire.

Brent W. le

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Guys were very helpful. I was in and out in 10minutes. Making a reservation was key to get me the equipment fast and easy!

Lawrence J. le

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Le client n'a pas laissé de commentaire.

valeria O. le

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Le client n'a pas laissé de commentaire.

Brandon O. le

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Le client n'a pas laissé de commentaire.

Monique R. le

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The staff is always awesome as every!

Jose C. le

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There was barely any gas in the 10 foot rental, there was supposed to be half a tank. I had to spend more money on gas which increased the rental price quite a bit. I wish the employees would check the gas level more carefully.

Erika H. le

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I had the worst experience with your 24/7 location . You lost my order and I had to travel 15 miles away to pick up anther U-Haul !!! Not happy at all

Joselyn C. le

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Le client n'a pas laissé de commentaire.

angel m. le

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Everyone here is very knowledgeable and very kind with their service! I was in-and-our with no hassle or concern. Very awesome people. The two main gentlemen are great at what they do! 12/10 recommend

Katsuhiko N. le

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Le client n'a pas laissé de commentaire.

Chuck T. le

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Veronica was an absolute pleasure to work with. We rented from her and also returned to her. She answered all my questions and took care of all my needs.

donna t. le

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Le client n'a pas laissé de commentaire.

DONALD P. le

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I was give a truck that was out of gas and the rental agreement indicated that it had a quarter tank.

Naite F. le

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Le client n'a pas laissé de commentaire.

JAMES M. le

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I reserved a 26ft truck with a car hauler a week in advance received a call the night before from a different location stating that my 20ft truck was ready. This is not what I ordered and when I called customer service he told me that I could pick one up 47 miles away and no car hauler. This needs to be fixed, because I ended up renting 2 trucks and still no car hauler.

Greg F. le

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My reservation was changed and I was asked to drive another hour each way to pick up a trailer. The place I reserved at found one closer by, but it was a huge waste of time. The locations did a great job, but the reservation system screwed up.

JOSE H. le

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You can start by keeping your reservation promises i got screwed back to back and had to go all the way to Richmond to pick up my trailer the next day so i lost a day because of this

Andrei P. le

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Customer service sucks. My truck only got 5 miles a gallon and that's empty. 10 minutes waiting for anyone to pick up. Wow!!!!

Leonardo D. le

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I made a reservation for 10:30 in the morning. the truck was not there. So they asked for me to return 2 hours later. and delivered a dirty old truck.

Clifford H. le

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Le client n'a pas laissé de commentaire.

Israel R. le

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Exellent service the workers are very friendly.

Leslie P. le

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You charged my account an estimated cost when I picked up the truck and then charge my account the actual cost when I returned the truck, not the difference but both full amounts,I was charged the estimated cost and the actual cost this is nearly doubled I'm sure this will be settled shortly but it is a real inconvenience

Ashley D. le

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Le client n'a pas laissé de commentaire.

Glenn S. le

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I've been renting here LITERALLY for decades and have always been treated well and as quickly as possible. Have never used another rental place... not even another UHaul... 23rd St. for life!!!

ALONZO W. le

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N a

Monique R. le

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Le client n'a pas laissé de commentaire.

Monique R. le

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Le client n'a pas laissé de commentaire.

Monique R. le

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Le client n'a pas laissé de commentaire.

alfonso mauricio p. le

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Easy location...nice guys fast service.

David S. le

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The service I received at this location was exceptional, to say the least. I look forward to recommending this location to anyone who needs a rental.

Paul W. le

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Le client n'a pas laissé de commentaire.

tommy w. le

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Le client n'a pas laissé de commentaire.

Tom F. le

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Le client n'a pas laissé de commentaire.

david o. le

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Le client n'a pas laissé de commentaire.

Alaina W. le

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Le client n'a pas laissé de commentaire.

brian m. le

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Le client n'a pas laissé de commentaire.

Cara M. le

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Please include the TIME someone needs to return the uhaul in the receipt text. If you just give them the day they'll believe they have the full day.

Caroline C. le

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Very friendly and helpful staff on both ends.

Georjeana M. le

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Nothing

Eben O. le

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Very friendly, fast, efficient service. Great people. Thank you.

Meadow D. le

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The man who checked us out when re returned the truck was an absolutely lovely human being, very nice guy! Thanks!

Daniel f. le

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I picked up a trailer today and the guy that installed it was very helpful. The counter girl was just as friendly and helpful too. Great service!! I will definitely be back to rent equipment from here.

Monika T. le

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Staff were fabulous and went above and beyond to help me.

Wesley U. le

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The staff was friendly and helpful even though they were very busy.

PAUL G. le

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Le client n'a pas laissé de commentaire.

Yeva S. le

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Not have a lock on the lift door- I didn't notice it when I left and had to wait 20-30 mins or so for a 1-800 number representative to get the code to unlock it from the store. And also have the gas begin at the level it states on the contract. Mine said 7/8 tank on yhe contract but was only 1/4 full when I picked it up. I was charge d $40 in gad although I returned it with more gas than I had been given.

Ray M. le

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Le client n'a pas laissé de commentaire.

Amanda s. le

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Everything went smoothly here!

Sonia S. le

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Keep Anthon and Myron and the new employee Voronica I believe was her name all were very friendly and attentive to my needs. Thanks Anthony, Myron and voronica

Jeanne S. le

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Found personnel extremely helpful and prompt. Location opened at 9am and everyone was so busy handling each person. Appreciated the enthusiastic staff and excellent service. Got just what I wanted in a rental.

Katsuhiko N. le

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Le client n'a pas laissé de commentaire.

robyn r. le

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Le client n'a pas laissé de commentaire.

Kenneth A. le

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Le client n'a pas laissé de commentaire.

Hana K. le

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Excellent, can’t be better. Maybe if there were some customer parking slots, that would be great.

rose c. le

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Good entertainment very fast

Tiffany L. le

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I really appreciated that Myron Spraggins, at the pick-up location called to confirm we were still coming before giving the truck away (as we were later picking up than intended) Thank you!

Johnette G. le

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Train the workers to be very clear about mileage charge expectations. The clerk misinformed me and I expected to pay much less. Then at the return it was clarified better.

Fernando V. le

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They charged me more. more than the account they cheated me I do not return anymore

Yacine Y. le

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Le client n'a pas laissé de commentaire.

willow n. le

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Le client n'a pas laissé de commentaire.

james b. le

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The staff was excellent, I manage a team of customer service professionals and I would be thrilled to have both of the people I worked with on 3/30 on my team.

HARRIET R. le

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Le client n'a pas laissé de commentaire.

JOSUE L. le

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Le client n'a pas laissé de commentaire.

Candice L. le

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Awesome check in and out experience with Veronica and Myron!! Great customer service!!

Debra G. le

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Fast check in and return. Friendly folks.

Joselyn C. le

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Le client n'a pas laissé de commentaire.

amy p. le

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Marlon was absolutely the best. Helpful, kind both on pickup and drop off. Such a good representative of UHaul. You are lucky to have him!

robyn r. le

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Super easy checkin. Overall a great experience from start to finish.

Nicole C. le

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Le client n'a pas laissé de commentaire.

George G. le

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Le client n'a pas laissé de commentaire.

douglas p. le

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Le client n'a pas laissé de commentaire.

Fernando C. le

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Everyone here was very nice and helpful. The only thing is that it is located in a rough neighborhood. This made me think twice about driving there after hours and prevented me from returning the equipment a day earlier.

Sandra C. le

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Pick up with a reservation with a well trained representative was quick and easy.

William O. le

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Le client n'a pas laissé de commentaire.

MONIQUE M. le

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When calling to reserve a U-Haul last minute, the representative provided quick service and was able to answer all of my questions. When picking up the rental, the process was quick, effocient, and easy. On the day it was determined I needed a rental, it was less than 45 minutes later that the reservation was booked and keys in my hand. Great service.

jesus p. le

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Le client n'a pas laissé de commentaire.

Edvin m. le

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Le client n'a pas laissé de commentaire.

Susan T. le

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Le client n'a pas laissé de commentaire.

Diana T. le

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Definitely they need personnel with manners and with good customer service skills.

Pedro G. le

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Every time I go there they are really busy but they always try to help everybody

Aldo C. le

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The front desk workers were just disconnected, the person at the computer didn’t even made eye contact, another woman was next to him using her mobile phone texting or whatever, the other women wash just playing over the guys who was taking care of my business rolling her body over the guy's back. No professionalism whatsoever. My truck was almost empty with gas and I run out of gas 8 blocks away from the area, the person at the desk till me it’s almost empty but never even mention go to the nearest gas station nor pointed or suggesting the nearest.

Abdellah B. le

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Very helpful

David K. le

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Le client n'a pas laissé de commentaire.

michael h. le

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Keep up the good work.

Diyana D. le

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Very efficient check in

KALU A. le

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Great personality Very helpful staff

JEFF D. le

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Le client n'a pas laissé de commentaire.

Sonia S. le

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Thanks for being so Ac ins dating

Cliff D. le

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Professional a great group of people

Andrew K. le

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The lady behind the counter treated us like we were scum made us feel like we were the lowest of the low on the planet of Earth very very rude service would never go there again or ever tell someone to go there again don't know what the ladies problem was but she doesn't know how to treat people

craig b. le

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Le client n'a pas laissé de commentaire.

paul o. le

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Le client n'a pas laissé de commentaire.

Gustavo G. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Sonia S. le

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Repeat the heat customer service that I receive from pick up to return all was excellent .. Anthony is awesome and a great addition and Myron

shelly n. le

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Le client n'a pas laissé de commentaire.

Katsuhiko N. le

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Very kind employees and great service. Thank you very much for your business.

PREM S. le

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This was my first time using u-haul great experience awesome service and great people A++++++..

Trekia W. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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More help on or around the first of the month people are moving. And I 15 footer but got a 10 foot because that was you had. It costs more because of 2 dump run.

Romon C. le

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Le client n'a pas laissé de commentaire.

Rhys L. le

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The van was nearly new but when I tried to put gas in, it triggered the pump to shut off every two seconds (I tried several pumps) It took 20 minutes to fill up. And my hand is still sore. The guy at the front deask was helpful, but he needs a clone. The actual place is a total dump. Worst looking Uhaul place I have ever been to.

IN SU C. le

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Le client n'a pas laissé de commentaire.

Sebastiao D. le

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The connection have some problems and I’m in the middle of my trip! The trailer didn’t have light and it’s very dangerous! But I didn’t have no choice it’s load and I’m in the 1/2 way

Pasqual G. le

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Le client n'a pas laissé de commentaire.

Dale F. le

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Le client n'a pas laissé de commentaire.

Naimah M. le

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Le client n'a pas laissé de commentaire.

Iris M. le

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Anthony had the best customer service ever my last experience prior to this was pretty bad and Anthony made it all seems like it never happened

randy h. le

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The service at the counter and in the yard were good. Thanks Quick move made easy.

Romon C. le

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I liked the personal there. There were down to earth and professional. I would call again when needed.

Ricky J. le

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Le client n'a pas laissé de commentaire.

Walter V. le

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When I left the promise i saw that there were tools handling of from the truck gas tanks, someone was stealing the fuel. So, I call uhaul 1800 phone service and let them know but I remember that I has returned a truck before the one on Feb 2019 at yhe same location and I was charged for gas as I remembered about I returned that truck with enough fuel, so you own me. You being having this problem in that location for years. And the location does not even have fences to keep your comebacks away.

Elbert G. le

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Poor service special the person who is in charge.

candice l. le

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Myron and staff are friendly and have great customer service.

michael j. le

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Le client n'a pas laissé de commentaire.

Sergio H. le

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Le client n'a pas laissé de commentaire.