Customer Reviews for U-Haul of Richmond

5017 évaluations

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Terrific customer service!!! Very friendly staff

Ernest O. 
Évaluation :
5

Best UHaul in the bay area by far.

Philip B. 
Évaluation :
5

I love the staff in Richmond Professional courteous and I'll go in and let them know Morrison Browne said so I will ask the next time I go in

Morrison B. 
Évaluation :
5

Everything was fine I don't think any Improvement was needed my experience there what's the same as before yes I would recommend this place to my friends or anyone looking for a rental truck

Porfirio R. 
Évaluation :
5

Wonderful service and delightful interactions with staff.

Penny H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Torn S. 
Évaluation :
5

Staff is very efficient and responsive.

Larobb L. 
Évaluation :
5

Friendly staff fast and courteous service

Brian M. 
Évaluation :
3

This was the nearest location for my reserved one way rental , which is 25 miles away from my home. There are at least five places nearer where the truck could have been picked up. I guess convenience is no longer a part of service. Other than that the loction itself and employees were great.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nora Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Great service as usual

Morrison B. 
Évaluation :
3

I moved out my unit #239 (5908281) on Aug.30th.(Sat.) I asked after i move do i need to report back to the office to close my account? The agent says "No, i' ll do it from here, you dont need to return. I was still charged for September anyway! I go back to the Public Storage location Sept.9th and the agent says " They will mail me a check"! Im alittle confused if i been paying with my credit card for 3years now! She asked is my address the same? Im like " No! My address is not the same! I just moved out my unit! So heres the question! Where was Public Storage going to mail the check if i just moved? Why isnt it direct deposited back into my account? Why do i have to wait 1 week? Is the check arriving and needs to be signed? Also stated if it doesnt arrive after a week to call corporate office 800 number. PLEASE MAIL THE PAYMENT TO: 259 CABRILLO AVENUE VALLEJO,CA 94591 THANK YOU!

Yolonda Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
4

They need to install a fence so they could keep better equipment like the new 26 ft truck

Luster H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanh S. 
Évaluation :
2

Smaller bald man with glasses was extremely unprofessional.

Alexander R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latoya Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Real L. 
Évaluation :
5

Friendly staff. Easy pickup and drop off.

Leonard G. 
Évaluation :
5

Staff was professional, friendly and very efficient. Probably one of the easiest, most pleasant rental experiences I've had.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

Wonderful staff.

Matthew F. 
Évaluation :
5

The staff at this center are incredible andI have used U-Haul at this location many time because of staff and their great service. I have no suggestions for improvement save to suggest that they get a raise.

Kathleen J. 
Évaluation :
5

All the workers there are excellent people.

SAMUEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice W. 
Évaluation :
5

Great staff

Joshua R. 
Évaluation :
5

The individual with the dreads who was checking in & checking out the vehicles went above & beyond his duties. Made my experience exceptional.

Domingoniobe M. 
Évaluation :
5

Those guys run a tight ship over there. I'll use you by again!

David P. 
Évaluation :
4

An answering machine so customer can leave a message.

Jose P. 
Évaluation :
5

The guys at the counter were soooooo amazing. Sweethearts

Mayra G. 
Évaluation :
3

The employees were very nice and accomodating

Lajuana D. 
Évaluation :
5

Excellent service à la clientèle

Fernando D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
5

Cargo Van smelled weed inside. That was it. Other than that, was GREAT!!! Customer service guys are *****. Above and beyond service.

Jorge B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NAJLA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

I found everything to be just fine good customer service everyone was very polite and helpful I found them to be in good standing.

June T. 
Évaluation :
5

The crew was on point as usual. I'll definitely be back.

Jeff A. 
Évaluation :
5

Nothing. The staff at the Oakland location were fantastic and easy to work with. Je les recommande fortement. 

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo G. 
Évaluation :
5

Everything is fine.

HEBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

My Timethere was a plus Your service guys they were tremendous help excellent service from the beginning to the end

Norman W. 
Évaluation :
5

Extremely helpful and accommodating; the owner even remembered my name when I returned the truck! I have used this location many times before and have NEVER been disappointed!

CHRISTOPHER J. 
Évaluation :
5

The same front desk person helped me on pickup and return. He was nice, accommodating and efficient.

Kay W. 
Évaluation :
5

Staff was incredibly nice, friendly and helpful.

Julianne S. 
Évaluation :
5

The staff at this site were super helpful, friendly, and seemed to enjoy customer service. Really great guys. Best uhaul location experience we've had to date!

James B. 
Évaluation :
3

Truck was old had a false bottom on the floor inside the box. Almost broke my ankle when step on it.

YIHAO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRISIA R. 
Évaluation :
2

The truck was given to me with the gas tank of Empty. I was told to return it 1/4 full (meaning you want me to put in more gas than I got). The A\C went out an hour into my drive and since we were on a tight schedule we had to keep going. I ended up moving in 100 degree weather with no A/C. Six hour round trip. If you have options maybe rent from a different place, but if you're in a pinch then they are great. Their customer service is actually really great.

Paidamoyo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRICK S. 
Évaluation :
5

Nothing. Everyone was very friendly, professional and helpful. This location is where I'll go for all my U-Haul needs. Merci.

DIANA C. 
Évaluation :
4

Through the years I have use them as have many friends and family!

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Nothing. Great employees at this location.

John I. 
Évaluation :
5

Jerry, Myron, and their team run an exceptionally professional and efficient operation. I look forward to renting from them again.

David W. 
Évaluation :
5

Nothing at all. My experience was great.

Scott T. 
Évaluation :
5

Excellent customer service

Edgar V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

The employees are very friendly and helpful.

Tenzin T. 
Évaluation :
5

Customer Agents were courteous, prompt, and professional. I would definitely recommend this location to friends and family!

Michael D. 
Évaluation :
5

Una de las mejores ubicaciones son amables ablan tu idioma te alludan y sobretodo lo más importante 👆el quipo siempre está disponible y listo ✅ solo que para tener un mejor servicio tienes que aser tu reservasion por Internet 😉 ✅

Jose C. 
Évaluation :
3

Ask if they have driven a similar vehicle before and if they need any instruction.

Mitchell B. 
Évaluation :
5

As always, Myron and his team run their branch smoothly, efficiently, respectfully, and professionally.

DAVID W. 
Évaluation :
5

The manager who's name is Myron is always very respectful and addresses me very formally as Mr. Roberts. He always has a positive and helpful attitude about customer service. My pick-up and drop-off could not have been easier. Myron and his reports were fast and efficient. It felt like a Nascar style pit-stop on the return. I pulled into the return lane, a man unhooked the trailer, I waved to Myron, who was behind the sales counter, he waved back to me, and I was that I was good to go, and then I was on my way! It was the best and quick service for a busy guy like me. Thank you for the great service!

Stephen R. 
Évaluation :
5

Such a nice place with wonderful people

Thys H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gurinder G. 
Évaluation :
5

Nothing, you all are doing a great job..

Brigida Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

The representative was very polite and detailed. His assistant was also very attentive and on-the-go. Very well mannered, I felt welcomed and would definitely recommend this location to friends and family. Please pass along our gratitude to these 2 employees!

Carmen U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma R. 
Évaluation :
4

Be sure the website and the app are working, it tool me 2 hours to return a van after hours.

Abel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaye S. 
Évaluation :
5

I just had the best experience at this Richmond UHaul getting a trailer hitch installed on our car! Myron and Delbert were on top of everything, friendly, and organized. I dropped off the car, went for a walk, and before I knew it, they called me to let me know the work was complete. The hitch looks / feels solid, too. This team is amazing in terms of organization: they called me with an opening earlier in their schedule when one opened up, they gave me a call to reschedule when a part was delayed, they called to confirm my new appointment when the part came in a couple days later, they had my paperwork and were ready to go when I dropped off the car... I mean, they just did everything right. I'm super impressed and will heartily recommend them to friends.

Grant P. 
Évaluation :
5

Nothing. The two men working there at pickup and drop off were pro. Give them a raise!

Matt C. 
Évaluation :
5

My experience with this U Haul location has always been great. They alway have my equipment clean and ready to go.

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS A. 
Évaluation :
1

I came to get a ball for a trailer hitch. They did not ask me about lights, which woudl have made sense. I then drove back to the next city to get the actual trailer. But I didn't have lights! So I had to go back to Richmond to get lights. I then waited almost 2hours while they installed lights. "All done, everything works!" said the manager. So I go back to the Berkeley place and they can't make the lights work. I had to cancel the whole contract, both the lights and the trailer. We'll just have to pack everything we can in the car. The guy who tried to add the lights did not know what he was doing.

Helena W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabian V. 
Évaluation :
2

The people working at the counter were very nice and quick, but the truck itself was in terrible condition. It was dirty outside and inside. The cab reeked of cigarette smoke so badly we had to keep the windows down - it needs a deep clean by a professional. The driver side mirror mount was also broken so it only reflected the sidewalk, and to change lanes, I had to hold the mirror with one hand and drive with the other. Please clean the trucks and fix this. Overall a terrible truck.

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruiqing X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILCIASENRIQUE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther P. 
Évaluation :
4

Service very nice..

Zhu L. 
Évaluation :
5

The team here was great! Best customer service I have had anywhere in a long time. Friendly and knowledgeable employees. Fast and very easy checkout/check-in processes, and we were even able to fill our propane tanks on site after our return. This is a great U-Haul location and we will definitely be back if/when we need to rent a U-Haul again.

William P. 
Évaluation :
5

Great service. Very promot

Yuan L. 
Évaluation :
5

Perfect service

Gabriel V. 
Évaluation :
5

Did Nice job

sumit G. 
Évaluation :
5

It's rarely to see such professional and friendly service at the same time. Merci.

Miralem S. 
Évaluation :
5

Professional and courteous! Excellent!

Freda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Staff were very helpful, professional, efficient and made my experience very pleasant and stress-free.

Alfred C. 
Non les évaluations ont été soumises pour cet établissement.

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