Customer Reviews for U-Haul of Rosemead

3 008 évaluations

4251 N Rosemead Bl   Rosemead, CA 91770
(Sw of Mission)

(626) 286-4933

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(626) 286-4933

4251 N Rosemead Bl
Rosemead, CA 91770
(Sw of Mission)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip F. 
Évaluation :
3

Would have appreciated at drop off someone look over the truck with me so any issues could be resolved on the spot. Returned truck in same condition but bill states there was a “chip” which I know there wasn't or was missed during walk through. Too much trouble to dispute over phone or go back down.

Aimee M. 
Évaluation :
5

Good enough

Bing D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLERISSE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ding L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio S. 
Évaluation :
5

Nothing. Everything was good 🤠

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josue L. 
Évaluation :
5

Everything was excellent

Dennis B. 
Évaluation :
4

No suggestions at this time

James L. 
Évaluation :
4

Sometimes it feels understaffed and wait times are long.

Helen J. 
Évaluation :
1

Over charge and lousy service overall!

Jian T. 
Évaluation :
5

SLIDING SIDE DOORS FOR CARGO VANS FOREVER!

Donald J. 
Évaluation :
1

I came to this location on Saturday to pick up my truck rental I ordered online and there was one worker. No greetings or acknowledgment. It started to come when there was a line forming and she continued ignoring everyone and continued pulling items for an order. It took at least 10 minutes for her to finally asked another worker to come help who were hiding in the back room. They were disrespectful over the phone when I asked for a time extension as well. Customer service here is terrible. You're better off finding a different location who are fast, customer-friendly, and provides an easy transaction for your order.

Tabitha B. 
Évaluation :
2

When a client reserves and checks in on their mobile to save time and not linger around other people in the lobby, the staff should take the 30 seconds that it takes to verify the mobile screen and had the key to them without making them wait 25 minutes and talking about them with attitudes to the other employees that are sitting in the side office . If she doesn't like her job then that's her problem, not the loyal customers.

LAUREN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suewei C. 
Évaluation :
5

I rented an Appliance Dolly, and I strongly recommend to please put dollies with tires facing up for customers no to get scared as I did. Every time I got to a red light and I step on the brake, even gently, the dolly hit the truck box and it sure scared me, specially the first time that happened I thought a car crash the back of the truck. Everything else, it was great.

Cristina G. 
Évaluation :
1

The wait is extremely long

VANESSA Y. 
Évaluation :
5

None now

Lam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mesha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis O. 
Évaluation :
1

My experience at this location was horrific. I had to wait almost an hour to get my rental vehicle. Staff were inattentive and incredibly rude. After the first 20 minutes of waiting I asked the employee at the counter if I was in the correct location to pick up keys for my reservation. The employee told me he didn't understand my question. I asked again. After several seconds he said "Yeah, I guess" and walked away. At no point did any of the staff working acknowledge the line of people waiting to be helped. It was only after the man in front of me in line spent several minutes walking around the entire facility looking for a staff member that a woman walked up to the desk and began assisting the people waiting. (I use "assisting" here loosely, as she made it very clear to everyone that we has disrupted her morning.) Returning the vehicle was almost as bad as checking it out. The manager of the location said he'd "be right with us" to check in the vehicle. He then walked a few feet away from us and spent a full 15 minutes chatting about his weekend with another employee. Only after we interrupted their conversation two separate times to explain that we needed to leave did the manager finally walk over to check in the vehicle. Avoid this location at all costs.

Olivia R. 
Évaluation :
5

Everyone here is always so friendly. Thank you for providing such great customer service.

ELAINE L. 
Évaluation :
5

Really great service! I was running a few minutes late and was quickly called to see if I was going to pick up my rental. Brand new pickup truck. Just excellent overall service.

Jorge R. 
Évaluation :
5

Staff was really great 👍🏽 Thank you to Victor Gonzalez & Gary Smith so helpful & very nice 😊

Alma L. 
Évaluation :
5

Great friendly service.

billy C. 
Évaluation :
5

Mr Smith provided excellent customer service

Timothy T. 
Évaluation :
5

I was late in arriving for my rental, but had to wait while a tire was repaired. Also, the tight parking made me very uncomfortable in retrieving the large truck in a small turn radius. Staff were friendly and knowledgable.

JOAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
3

Let customers know they need to return the truck with more fuel than giving to customer at time of pick otherwise you will charge a big amount at the time to returning truck.

Jacqueline C. 
Évaluation :
5

Friendly, quick, accommodating, helpful, and nice. Yes I will use this location again. Very satisfied with their customer service.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Z. 
Évaluation :
5

Customer service is friendly

Patrik C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
1

The staff did not explain any of the extra fees associated with the rental. Simply explaining the cleaning fee and gas fee would have saved me $50. Instead, they just fined me at the end with no ability for me to clean the truck or add more gas. The overall experience was negative.

andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phong L. 
Évaluation :
1

Robert and his supervisor demanded to charge me a $25 cleaning fee. They claimed that the truck was rented to me brand new. How would a pickup truck being rented out as brand new when scratches on body were found when I picked it up. Dust may he there but residuals from previous rental were also there. This is a way of ripping customers off and I certainly am very disappointed!

san H. 
Évaluation :
5

It was perfect. Over 15 year customer at this location!

Sam I. 
Évaluation :
2

Employees initial wrong estimate of amount in gas tank, plus being told incorrect information on how to dispute it, led me to have to put 5 gallons of gas in your truck for driving 15,7 miles. Unless your trucks get 3 miles per gallon, you screwed me.

JAMES O. 
Évaluation :
5

We have used your service previously and are pleased with your service and pricing - NO junk fees.

BECKY C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lijie L. 
Évaluation :
5

wait to long to pick my truck 30 min...there was only one customer before me..

Tommy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jensen W. 
Évaluation :
5

Now, this is the quickest and most streamlined checkout process! Excellent customer service, with a pleasant and friendly staff. A day and night difference between the check in process at the uhaul in Bakersfield, and the checkout process In Rosemead! Merci.

JIMMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lok L. 
Évaluation :
4

Thx

CHIU C. 
Évaluation :
5

Nine, no news is his news

Nizar K. 
Évaluation :
5

If they could open earlier on Sunday, like 8:00 instead of 9:00, would be better. Also when I returned the van, there were only 2 people working there. There were about 10 people waiting in line. I waited 45 minutes in line. Maybe it was just one of those things. But most of the time the place is great.

karrel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

federico V. 
Évaluation :
1

Prices were ridiculous and the man wanted to just argue with me tf

Harley R. 
Évaluation :
1

I returned the truck with a half tank of gas and was charged refuel fee 😡

Edward V. 
Évaluation :
1

Very unfriendly service from 3 out of the 4 people working this location while I was there. Didn't really acknowledge any of us while we waited for several minutes. Wasn't really busy enough to be so neglectful of the customers standing there.

Joshua B. 
Évaluation :
5

Keep up the great work

Allen L. 
Évaluation :
5

Good job

Hugo L. 
Évaluation :
5

Nice people.

Maximillian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WenJing L. 
Évaluation :
5

Check in was a breeze and thorough.

ROBERT P. 
Évaluation :
2

Service was horrid. The mature employee was obnoxious and condescending when I picked up and tolerated his behavior. Upon return his attitude was worst. He was on his "soap box" as if he was the most exemplary CSR in the company. All I wanted was clarity on policies and procedures. I was a consistent weekend renter for 6 yrs prior to COVID. Renting here this time was the worst treatment I've ever received. This made my stomach turn. I WILL NEVER RENT FROM THIS LOCATION OR REFER EVER AGAIN!!!

Marneil M. 
Évaluation :
1

Very rude

Danny T. 
Évaluation :
5

Robert was amazing. He was very friendly and knowledgeable. He explained everything to us to make sure we didn't have to pay any extra fees and made sure we were well taken care of. He made my first U-Haul experience terrific.

Angeli X. 
Évaluation :
5

This location did an amazing job. This is the only U-Haul I will go to.

Jesse S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL G. 
Évaluation :
4

i like the service experience other than the time-consuming process of paperwork. wish you guys can improve this

NOEL CABANA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason T. 
Évaluation :
5

Totally accommodating, I didn't even make a reservation and they gave me a truck in less than 15 minutes. You guys rock! Keep up the good work!! Larry

LAWRENCE G. 
Évaluation :
5

Excellent service.

Desiderio S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bhaskar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOAN B. 
Évaluation :
5

Le service a été excellent. Easy drop off, no complaints at all.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROEBIANTO H. 
Évaluation :
5

Okthanks

LAP MAN W. 
Évaluation :
5

Rental and return done in a timely manner

Edward P. 
Évaluation :
3

Process for second contact and to verify the person over the phone or you cant get the rental was very irritating. That policy is a joke as when you call to reserve over the phone someone should tell you that's a requirement. My pick reservation was changed twice after getting dropped off at the right location only to not have the truck ready for pick up and then have to Uber 20 minutes to another location. Dispatched promised a separate discount for the inconvenience which I did not receive. Very frustrating process to receive the truck.

KEITH B. 
Évaluation :
5

Service techs were a great asset.

Vincent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darey H. 
Évaluation :
5

like the drop-off truck itself after store closed, this service is very impressive.

THIEN L. 
Évaluation :
5

Merci.

ALY H. 
Évaluation :
5

share location on web does not work, have to try the app for it works

Trinh N. 
Évaluation :
5

Very helpful and friendly staff

Kristine A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mesha W. 
Évaluation :
1

Not one time was I told I had to bring the truck back by 4pm. I was under the impression I had to bring the truck back by closing time. Or even if I missed that I saw signs showing after hours drop off and checkout. So I was in utter shock when I was charged double for bringing the truck back before closing the same day. Absolutely horrible experience.

Joseph R. 
Évaluation :
5

Busy location but they work quickly!

ALLEN L. 
Évaluation :
4

S.O.

christy M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUN H. 
Évaluation :
5

THEY PROVIDED ME WITH A SLIDING SIDE DOOR CARGO VAN, WHICH WAS WHAT I NEEDED. I WAS PLEASED WITH THE SERVICE THEY PROVIDED. EXCEPT WHEN I WAS CHARGED FOR AN EXTRA DAY. I ARRIVED AT 5:10, JUST AS THEY WERE HEADING FOR THEIR CARS TO GO HOME. I WILL BE CALLING ABOUT THE EXTRA DAY CHARGE.

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agustin H. 
Non les évaluations ont été soumises pour cet établissement.

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