Évaluations des clients U-Haul of Roseville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Roseville

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Kathryn M.
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I was very satisfied with everything.

Gary Z.
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Le client n'a pas laissé de commentaire.

salvatore A.
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Great service.

Brian J.
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I have had the worst experience with Uhaul yet again. After the horrible experience I encountered the first time, I stupidly agreed to give Uhaul another chance. Moving itself is a stressful situation, but both of these times my experience with Uhaul made it 100 times worse. First, I show up first thing yesterday morning to pick up the Uhaul for my 9AM reservation and yet again I was told that the 15 ft. truck that I reserved was not ready because it wasn't even at the location yet. I understand that things happen, but this wasn't the first time. Why have "reservation guarantees" and have people depend on that, if that is never the case. It's super frustrating and a waste of time and money to have people help me move at a certain time when I don't show up with the truck until an hour or so later. We finally received a call and drove away in the Uhaul just before 10 AM. Upon returning the Uhaul my husband wasted another 30 minutes of his time because the employees at the Roseville Michigan Uhaul location have no idea how to do their job, and yet the issue was still incorrect and unresolved. After my troubles last time I was issued a $50 certificate to use towards any uhaul rental or purchase (which is the only reason why I even considered renting from Uhaul on this occasion). Upon trying to use this $50 certificate (Number: 0B768EC0), my total that I should have been charged is only $41.66, but the receipt that I have which shows the net paid today and the amount currently pending from my bank account is $91.66. I've also got 2 additional pending charges from uhaul for $93.76. I check the certificate number, and it now says its $0, but I don't see where the $50 was actually credited towards the most recent uhaul rental. These two experiences with Uhaul have been so beyond frustrating and more stressful and annoying at a time in life where nobody needs this extra bullshit. I will be sharing my horrible experiences with anyone and everyone. I want to make sure that I am being issued a refund of $50 for the reservation guarantee and that I am being credited for the $50 certificate that I used. If I need to I will dispute the charge of $91.66 with my bank, because I did not authorize that amount to be taken from my account. Colette Jenkins

SHELLIE ODECK P.
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Le client n'a pas laissé de commentaire.

JEANETTE S.
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Jonathan and the workers at this location is very well manner and respectful

Antrice A.
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Le client n'a pas laissé de commentaire.

KELLI MARIE C.
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Man at counter was inappropriate and asked a lot of personal questions. Made me uncomfortable. Truck was dirty. Visor was broken.

Kevin K.
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Le client n'a pas laissé de commentaire.

Brandon R.
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Le client n'a pas laissé de commentaire.

Sharon T.
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Wonderful guy who took care of me. I wish I got his name so I could let you know who it was.

Charles S.
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Le client n'a pas laissé de commentaire.

DONALD RAY P.
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Le client n'a pas laissé de commentaire.

CLINTON MACARTHU S.
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Le client n'a pas laissé de commentaire.

Philip D.
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Le client n'a pas laissé de commentaire.

Nedzad S.
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Le client n'a pas laissé de commentaire.

Brian T.
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I was charged two rental fees and insurance fees because I returned the truck 90 minutes later than expected. I was asked casually when I would be returning the truck. It was never explained that if I failed to return it by that estimated time, that I would be charged a second rental and insurance fee. The truck was picked up and returned on sat oct 24th. I talked to the gentlemen at the desk and someone at the customer service phone number. I felt this second charge was unfairly applied with explanation. The contract states that Returning the equipment after the agreed upon time “may result in additional charges”. It does not state clearly what the charges would be and no one informed me of this. I felt this double charge was very dishonest and charges for a late return should be clearly stated to the customer.

KENNETH THOMAS S.
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Le client n'a pas laissé de commentaire.

Josephbruce C.
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Appeared to be only one employee at the time. He did great but was busy.

DEZMOND TERRELL S.
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Le client n'a pas laissé de commentaire.

MATTHEW H.
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I originally set up a 6:30 pick up the Sunday before. But ended up calling uhal, and being on the phone for 45 minutes trying to get ahold of the manager. After 45 minutes, the young lady reset the appointment for 9am. That morning. I went back, they had the truck but not the rest of the equipment I needed. So I cancelled and rescheduled for the following Saturday. This was not helpful to my time frame. Disappointed.

Kevin D.
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Le client n'a pas laissé de commentaire.

DERRICK SELESTER B.
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Better rates and if they're going to charge your card for being late make sure you are aware of it first.... they also need a better Grace. When moving everything changes a lot

NICOLE MARIE W.
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The tire sensor fault light was on, but they told me it was ok to drive. The only reason I don't like this location is because it is so close to the exit ramp of the freeway. The cars come off the freeway and it is so close to the parking lot of Uhaul that everytime I feel like I'm going to get in an accident. Service is great though.

BRENDA JOYCE B.
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Le client n'a pas laissé de commentaire.

MICHAEL DAVID S.
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Lots of poor communication and way to expressive

David F.
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The jack for the trailer was barely usable and poorly maintained. No wiring harness and was told to take one off another trailer and there was wasn't any on the other trailers. This just caused more of a delay in getting the trailer. Poor customer service.

SYLVESTER CARLYL K.
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Le client n'a pas laissé de commentaire.

DEBORAH NYREE S.
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Le client n'a pas laissé de commentaire.

STEVEN SLAVKO Z.
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Le client n'a pas laissé de commentaire.

LORI ANN T.
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Le client n'a pas laissé de commentaire.

marcia R.
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Le client n'a pas laissé de commentaire.

Rosseta W.
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Maybe it's the social distancing, I don't know but the customer service was very cold. Then when we came to return the equipment at 6:45pm, their Agent told us we were late...... Excuse me but you close at 7pm.

Nicholas F.
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Fast and friendly thank you!

teresa P.
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Le client n'a pas laissé de commentaire.

Kenneth G.
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As a retired Detroit police officer, it is only a matter of time before someone is seriously injured or killed trying to pull into this location. The entrance is right at the exit ramp from I-94 east to Gratiot Avenue. You literally have to stop in a moving lane on Gratiot to wait for traffic coming off of I-94 at a high rate of speed to turn right into the entrance. UHAUL will wait until someone is injured, get their lawyers, through their hands up in the air like they didn't know this location is a dangerous SAFETY hazard. I'm sure they know this because the proprietor told me many customers had complained about the location. This location should be closed.

DAVID THOMAS Z.
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Overall experience with U-haul was a disaster. The original rental location was not open when and had no trucks on my scheduled rental day. I had to go to a different location to get a truck. I will never recommend u-haul to anyone.

SHERIE JUSTINE P.
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The staff was friendly and helpful.

Shelby H.
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The owner bitched about a mask, yet his buddies were in the atore without them. Also, he expected me to “go find the equipment and hook it up” other locations have a person go out with you. Lazy.

STACEY TYRELL M.
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Le client n'a pas laissé de commentaire.

James W.
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Not helpful. Very unfriendly.

Michael R.
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Le client n'a pas laissé de commentaire.

gerald W.
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The staff was friendly and helpful. The whole process was very quick.

Cheryl T.
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You should open another entrance incase you miss the entrance. It's hard trying to get over with. Merging traffic

Virginia B.
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Le client n'a pas laissé de commentaire.

david C.
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Le client n'a pas laissé de commentaire.

Robertmorelli P.
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5x8 trailer is only 4'4" wide my item didn't fit in it

john S.
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The gentleman that helped me was excellent and drop off was quick and efficient, I will make a comment on the safety of entering this location. When first arriving i noticed that there was an entrance to your lot, off the JC Penney parking lot that was intentionally blocked/closed off, Your location is situated right at the end of a EB I-94 exit, you literally have to cross through the continuous flow exit lane while coming to a stop to turn into the parking lot, from the freeway exit lane, Entry into the lot could be made much safer by opening the side entrance off the JC Penney lot

Ron D.
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As always, the staff here are very polite and helpful. The equipment is run down and beat up but that is not of their doing.

LACHESHA DENICE C.
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Le client n'a pas laissé de commentaire.

Zach B.
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Don't change locations without notifying.

gregory H.
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Donald was great

Juley T.
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Up until 10 min before I had to pickup they changed it to in person pickup. If I hadn't checked the app I would've showed up at my scheduled time and nobody would've been there. The location itself is extremely hard to get into the driveway because it's located near the exit ramp for the highway. But the truck was clean and the process was quick enough. Just wish I hadn't woken up two hours before I needed to.

Dionkha S.
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Loved my new truck loved it thank you friendly and informative staff I had a wonderful experience. Thank you thank you thank you.

TERRENCE W.
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Service was very slow due to poor technology and there were also issues with my reservation.

Richard Z.
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Le client n'a pas laissé de commentaire.

Thomas F.
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Inside of Vehicle was kinda dirty hard to see out the front window. After hours Fee $20.00? So if I turned it in, in the morning no Fee?

ANN P.
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Le client n'a pas laissé de commentaire.

ANITRA SHERRICE M.
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Hire more than one clerk. Also I was due a refund that has not yet been credited back to my card.

MARGARET LOUISE D.
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Every thing done in a timely manner. No complaint s.

Jeffrey G.
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Le client n'a pas laissé de commentaire.

BRIAN JAMES M.
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Le client n'a pas laissé de commentaire.

Cornelius C.
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I did not have a problem. The truck was ready when I walked in and I was out in less than 7 minutes.

Anne T.
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Le client n'a pas laissé de commentaire.

Johnfrank B.
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Le client n'a pas laissé de commentaire.

Dennis V.
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Le client n'a pas laissé de commentaire.

MELISSA RENEE R.
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Le client n'a pas laissé de commentaire.

Abbie S.
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Nothing. Guy was quick, kept it simple, got me in and out with a good product.

Jeanette S.
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Le client n'a pas laissé de commentaire.

Adam J.
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NOTHING AT ALL WENT HOW IT WAS EXPLAINED TO ME IT WOULD HAVE. STAFF WAS RUDE

Brian P.
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Said I went over 110 miles but I'm positive I didn't do half of that

Amber H.
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Le client n'a pas laissé de commentaire.

Jonathon C.
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Le client n'a pas laissé de commentaire.

Bruce B.
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There were technical difficulties with the computer system and Don had to call for help. That's not the issue. The issue was that Don was completely unprofessional in his behavior. He was nice and eager to get me out of there which was great. But as a professional myself, I don't believe U-Hauls management would be pleased with that way he talked to a customer. F bombs and complaining about the systems and company is just not right. Do that when no customers are around and be constructive about it. Just wanted to add that.

Margaret K.
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Le client n'a pas laissé de commentaire.

Courtney S.
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I rent from this location often for my business (twice this week in fact) but my most recent experience left me feeling unsafe. As a woman, I am unfortunately not inexperienced with sexual harassment, but never expected to encounter it from one of your employees. The employee, who was admittedly 25 years my senior, openly commented on my body, my appearance on my driver's license, and purposefully made me walk back through the employee entrance under the guise of taking me to my truck in the rear parking lot (which was actually parked in the front lot) so he could watch me walk in front of him and again, comment on my body. I would be remiss not to report this violating encounter. I hope that U-Haul takes sexual harassment seriously and will do better to educate and reprimand their employees in the future.

Ronaldray D.
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As always, Mr. King does a great job with customer service. The equipment is getting rather old and beat up but that is not staff's doing.

vance B.
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Terrible. Lousy customer service. Tank BELOW “E”. Cab smelled of smoke. From start “low tire left side” indicator was on. Called Friday evening to get support from 1-888 number... equally as lousy. I have rented from U Haul (and you can verify this) many times in the past. Never again... what has happened to your customer service. Back in Maine in Marginal Way... was much superior. Michigan was far sub par.

Margaret D.
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No complaint everything went well.

Mohammed U.
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We explained we were late due to truck door not closing. Still got charged an extra day.

William O.
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The guy was short staffed big time, he needed another person at least. Good guy but need more help.

Della C.
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Le client n'a pas laissé de commentaire.

Edward T.
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Only problem was that I booked and live in Rochester Hills, but the only available trailer was located in Roseville which is a 50 minute drive from my home. Very inconvenient.

Margaret D.
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Everything and everyone was pleasant my transaction went smooth and quick it was clean I was met with respect was given good instructions how equipment work from those with knowledge about there job

Deondawan G.
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Customer service was excellent.

Matthew O.
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Le client n'a pas laissé de commentaire.

Joseph H.
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When you check in online it shouldn't take 45 min. Constantly asking for my photo driver's license when I have already submitted multiple copies. The agent too 30 min to respond to my messages. Just a horrible customer service all around. Penske just my future business

Perry H.
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Great Service and a friendly staff!!! Thank you!

Margaret D.
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I have no complaint I was treated with respect kindness patience from a person who knows his job.

April L.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Thomas Z.
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Le client n'a pas laissé de commentaire.

David K.
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Nothing The employees were great to work with and very polite and professional. The best.

Christophergerar N.
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I felt bad for the man working behind the counter- the computer was acting up and it took a very long time to check in and check out. He tried his best

Jennifer S.
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The man took forever to get to us and he talked bad about other ppl when they left and he let other ppl go in front of us he was talking about other stuff that don't have anything to do with U-Haul and the place was so dirt he also went to the bathroom when the line was out the door and he didn't wash his hands and the COVID was out the van smelled like urine and dog NEVER AGAIN!!!

Edward Y.
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Moved our location to be different than we expected. Not that happy with this. Other than that it was fine.

doug Z.
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Only one person working the location when I pick up the trailer and when I returned the trailer. Over a hour wait each time. I had to help fix the trailer when I picked it up. The trailer had a lock that tightens down on the ball of the hitch. Then when I return the trailer I had to unhook the trailer and employee told me where to place it. I should receive a refund for my troubles...

Phillip W.
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Only one person on duty. Not good, customers backed up!

Juan R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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