U-Haul of Roseville

4107 évaluations

31540 Gratiot Ave   Roseville, MI 48066
(Between 13mile & Masonic)

(586) 296-2640

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(586) 296-2640

31540 Gratiot Ave
Roseville, MI 48066

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VASILIOS DIMITRI P. 
Évaluation :
3

The man I dropped the truck off to was rude and pushy after I was turned away from two other places that were full when my destination said one city and I had to drop it off in a completely different city

kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michellemarie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Jonathan is a great worker

Jeanette S. 
Évaluation :
5

Very professional

MARK CHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Be careful on witch one you go to this location was ok ...... But stay away from the one on Groesbeck and Schoenherr if you are a white person you will be treated badly as i was called a Crackers and was treated by racial profile I will not use U-Haul ever again

DANIEL EDWARD Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELIQUE LATRIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHET MATTHEW H. 
Évaluation :
5

Great experience

KISHA LYNN C. 
Évaluation :
5

It was a very quick and easy process. Was in and out in no time so I could go back to unpacking

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINO DOMINIC M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori T. 
Évaluation :
3

The location is good the but the entrance into the parking lots off Gratiot Ave is hard to turn in to it due to the traffic coming from the expressway off-ramp. Other than this the place was clean vehicles ready to go and the staff, very helpful and courteous getting on the road quickly and efficiently. I will be going and referring people I know there anytime a moving vehicle rental need arises. Be Safe Warm Regards, K. Herron

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordell L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES ATHOS M. 
Évaluation :
5

General manager Jonathan King was beyond amazing and helpful. He was patient with me because I had a lot going on. He was professional, courteous, and respectful. Although it was a brief interaction, he made a lasting impression. God Bless.

Imani N. 
Évaluation :
5

I was very satisfied with everything.

Kathryn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Z. 
Évaluation :
5

Great service.

salvatore A. 
Évaluation :
1

I have had the worst experience with Uhaul yet again. After the horrible experience I encountered the first time, I stupidly agreed to give Uhaul another chance. Moving itself is a stressful situation, but both of these times my experience with Uhaul made it 100 times worse. First, I show up first thing yesterday morning to pick up the Uhaul for my 9AM reservation and yet again I was told that the 15 ft. truck that I reserved was not ready because it wasn't even at the location yet. I understand that things happen, but this wasn't the first time. Why have "reservation guarantees" and have people depend on that, if that is never the case. It's super frustrating and a waste of time and money to have people help me move at a certain time when I don't show up with the truck until an hour or so later. We finally received a call and drove away in the Uhaul just before 10 AM. Upon returning the Uhaul my husband wasted another 30 minutes of his time because the employees at the Roseville Michigan Uhaul location have no idea how to do their job, and yet the issue was still incorrect and unresolved. After my troubles last time I was issued a 50 $certificate to use towards any uhaul rental or purchase (which is the only reason why I even considered renting from Uhaul on this occasion). Upon trying to use this 50 $certificate (Number: 0B768EC0), my total that I should have been charged is only 41,66 $, but the receipt that I have which shows the net paid today and the amount currently pending from my bank account is 91,66 $. I've also got 2 additional pending charges from uhaul for 93,76 $. I check the certificate number, and it now says its 0 $but I don't see where the 50 $was actually credited towards the most recent uhaul rental. These two experiences with Uhaul have been so beyond frustrating and more stressful and annoying at a time in life where nobody needs this extra bullshit. I will be sharing my horrible experiences with anyone and everyone. I want to make sure that I am being issued a refund of 50 $for the reservation guarantee and that I am being credited for the 50 $certificate that I used. If I need to I will dispute the charge of 91,66 $ with my bank, because I did not authorize that amount to be taken from my account. Colette Jenkins

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLIE ODECK P. 
Évaluation :
5

Jonathan and the workers at this location is very well manner and respectful

JEANETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antrice A. 
Évaluation :
2

Man at counter was inappropriate and asked a lot of personal questions. Made me uncomfortable. Truck was dirty. Visor was broken.

KELLI MARIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon R. 
Évaluation :
5

Wonderful guy who took care of me. I wish I got his name so I could let you know who it was.

Sharon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD RAY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLINTON MACARTHU S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nedzad S. 
Évaluation :
1

I was charged two rental fees and insurance fees because I returned the truck 90 minutes later than expected. I was asked casually when I would be returning the truck. It was never explained that if I failed to return it by that estimated time, that I would be charged a second rental and insurance fee. The truck was picked up and returned on sat oct 24th. I talked to the gentlemen at the desk and someone at the customer service phone number. I felt this second charge was unfairly applied with explanation. The contract states that Returning the equipment after the agreed upon time “may result in additional charges”. It does not state clearly what the charges would be and no one informed me of this. I felt this double charge was very dishonest and charges for a late return should be clearly stated to the customer.

Brian T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH THOMAS S. 
Évaluation :
4

Appeared to be only one employee at the time. He did great but was busy.

Josephbruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEZMOND TERRELL S. 
Évaluation :
3

I originally set up a 6:30 pick up the Sunday before. But ended up calling uhal, and being on the phone for 45 minutes trying to get ahold of the manager. After 45 minutes, the young lady reset the appointment for 9am. That morning. I went back, they had the truck but not the rest of the equipment I needed. So I cancelled and rescheduled for the following Saturday. This was not helpful to my time frame. Disappointed.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
1

Better rates and if they're going to charge your card for being late make sure you are aware of it first.... they also need a better Grace. When moving everything changes a lot

DERRICK SELESTER B. 
Évaluation :
4

The tire sensor fault light was on, but they told me it was ok to drive. The only reason I don't like this location is because it is so close to the exit ramp of the freeway. The cars come off the freeway and it is so close to the parking lot of Uhaul that everytime I feel like I'm going to get in an accident. Service is great though.

NICOLE MARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA JOYCE B. 
Évaluation :
1

Lots of poor communication and way to expressive

MICHAEL DAVID S. 
Évaluation :
2

The jack for the trailer was barely usable and poorly maintained. No wiring harness and was told to take one off another trailer and there was wasn't any on the other trailers. This just caused more of a delay in getting the trailer. Poor customer service.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVESTER CARLYL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH NYREE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN SLAVKO Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORI ANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcia R. 
Évaluation :
2

Maybe it's the social distancing, I don't know but the customer service was very cold. Then when we came to return the equipment at 6:45pm, their Agent told us we were late...... Excuse me but you close at 7pm.

Rosseta W. 
Évaluation :
5

Fast and friendly thank you!

Nicholas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa P. 
Évaluation :
3

As a retired Detroit police officer, it is only a matter of time before someone is seriously injured or killed trying to pull into this location. The entrance is right at the exit ramp from I-94 east to Gratiot Avenue. You literally have to stop in a moving lane on Gratiot to wait for traffic coming off of I-94 at a high rate of speed to turn right into the entrance. UHAUL will wait until someone is injured, get their lawyers, through their hands up in the air like they didn't know this location is a dangerous SAFETY hazard. I'm sure they know this because the proprietor told me many customers had complained about the location. This location should be closed.

Kenneth G. 
Évaluation :
3

Overall experience with U-haul was a disaster. The original rental location was not open when and had no trucks on my scheduled rental day. I had to go to a different location to get a truck. I will never recommend u-haul to anyone.

DAVID THOMAS Z. 
Évaluation :
5

The staff was friendly and helpful.

SHERIE JUSTINE P. 
Évaluation :
2

The owner bitched about a mask, yet his buddies were in the atore without them. Also, he expected me to “go find the equipment and hook it up” other locations have a person go out with you. Lazy.

Shelby H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STACEY TYRELL M. 
Évaluation :
2

Not helpful. Very unfriendly.

James W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

The staff was friendly and helpful. The whole process was very quick.

gerald W. 
Évaluation :
3

You should open another entrance incase you miss the entrance. It's hard trying to get over with. Merging traffic

Cheryl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
1

5x8 trailer is only 4'4" wide my item didn't fit in it

Robertmorelli P. 
Évaluation :
5

The gentleman that helped me was excellent and drop off was quick and efficient, I will make a comment on the safety of entering this location. When first arriving i noticed that there was an entrance to your lot, off the JC Penney parking lot that was intentionally blocked/closed off, Your location is situated right at the end of a EB I-94 exit, you literally have to cross through the continuous flow exit lane while coming to a stop to turn into the parking lot, from the freeway exit lane, Entry into the lot could be made much safer by opening the side entrance off the JC Penney lot

john S. 
Évaluation :
5

As always, the staff here are very polite and helpful. The equipment is run down and beat up but that is not of their doing.

Ron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACHESHA DENICE C. 
Évaluation :
1

Don't change locations without notifying.

Zach B. 
Évaluation :
5

Donald was great

gregory H. 
Évaluation :
3

Up until 10 min before I had to pickup they changed it to in person pickup. If I hadn't checked the app I would've showed up at my scheduled time and nobody would've been there. The location itself is extremely hard to get into the driveway because it's located near the exit ramp for the highway. But the truck was clean and the process was quick enough. Just wish I hadn't woken up two hours before I needed to.

Juley T. 
Évaluation :
5

Loved my new truck loved it thank you friendly and informative staff I had a wonderful experience. Thank you thank you thank you.

Dionkha S. 
Évaluation :
2

Service was very slow due to poor technology and there were also issues with my reservation.

TERRENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
4

Inside of Vehicle was kinda dirty hard to see out the front window. After hours Fee 20,00 $? So if I turned it in, in the morning no Fee?

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN P. 
Évaluation :
3

Hire more than one clerk. Also I was due a refund that has not yet been credited back to my card.

ANITRA SHERRICE M. 
Évaluation :
5

Every thing done in a timely manner. No complaint s.

MARGARET LOUISE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN JAMES M. 
Évaluation :
5

I did not have a problem. The truck was ready when I walked in and I was out in less than 7 minutes.

Cornelius C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnfrank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA RENEE R. 
Évaluation :
5

Nothing. Guy was quick, kept it simple, got me in and out with a good product.

Abbie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette S. 
Évaluation :
2

NOTHING AT ALL WENT HOW IT WAS EXPLAINED TO ME IT WOULD HAVE. STAFF WAS RUDE

Adam J. 
Évaluation :
1

Said I went over 110 miles but I'm positive I didn't do half of that

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon C. 
Évaluation :
1

There were technical difficulties with the computer system and Don had to call for help. That's not the issue. The issue was that Don was completely unprofessional in his behavior. He was nice and eager to get me out of there which was great. But as a professional myself, I don't believe U-Hauls management would be pleased with that way he talked to a customer. F bombs and complaining about the systems and company is just not right. Do that when no customers are around and be constructive about it. Just wanted to add that.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K. 
Évaluation :
2

I rent from this location often for my business (twice this week in fact) but my most recent experience left me feeling unsafe. As a woman, I am unfortunately not inexperienced with sexual harassment, but never expected to encounter it from one of your employees. The employee, who was admittedly 25 years my senior, openly commented on my body, my appearance on my driver's license, and purposefully made me walk back through the employee entrance under the guise of taking me to my truck in the rear parking lot (which was actually parked in the front lot) so he could watch me walk in front of him and again, comment on my body. I would be remiss not to report this violating encounter. I hope that U-Haul takes sexual harassment seriously and will do better to educate and reprimand their employees in the future.

Courtney S. 
Évaluation :
4

As always, Mr. King does a great job with customer service. The equipment is getting rather old and beat up but that is not staff's doing.

Ronaldray D. 
Évaluation :
1

Terrible. Lousy customer service. Tank BELOW “E”. Cab smelled of smoke. From start “low tire left side” indicator was on. Called Friday evening to get support from 1-888 number... equally as lousy. I have rented from U Haul (and you can verify this) many times in the past. Never again... what has happened to your customer service. Back in Maine in Marginal Way... was much superior. Michigan was far sub par.

vance B. 
Évaluation :
5

No complaint everything went well.

Margaret D. 
Non reviews have been submitted for this location.

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