Le client n'a pas laissé de commentaire.John O.
Customer Reviews for U-Haul of Route 1 Saugus
Pour nous contacter
Saugus, MA 01906
(Rt 1 North)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rei P.
Nothing everything went perfectRichard g H.
Le client n'a pas laissé de commentaire.GARY E.
the employees don't care about customer not helpful and abruptMICHAEL P.
Understaffed. The employee there was doing his best but he was alone and needed another staffer with him.PETER C.
Reservation set for Malden MA. No parking at all. Found out that location was triple booked and couldn't fulfill my reservation. Sent back to a store in Saugus which I had to pass to get to Malden. Not a very smooth pickup experience to say the least.TIMOTHY J.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.WILLY B.
Le client n'a pas laissé de commentaire.Paul Y.
EXCELLENT MANAGERdoug S.
Le client n'a pas laissé de commentaire.Teri P.
Guy was great. Trailer went great thank uThomas W.
Le client n'a pas laissé de commentaire.Jose O.
Le client n'a pas laissé de commentaire.EDILSON A.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Eugene R.
Le client n'a pas laissé de commentaire.Hassan C.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Sharon L.
Full service Uhaul location.Eric D.
Make sure the a/c is working fully. I made an almost 3000 mile trip with the a/c going in and out in over 100 degree weatherRoger B.
Return no problem...in and out...easy...samuel P.
Le client n'a pas laissé de commentaire.Louis P.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.ZACHARY L.
Great staff! Great experience, made everything easy.BILLY P.
Le client n'a pas laissé de commentaire.Maxim J.
1. Do verification in advance. It was raining and i had to wait for customer care to do entire verification process for 15 mins. 2. Some other customers parked their uhaul while returning in such a way that it was difficult to park my uhaul properly. Make sure to let them know.Hitesh Kumar W.
Le client n'a pas laissé de commentaire.HAYLE W.
Nothing, These guys are organized and efficient. They are accommodating to all requests if they can make it happen. Thank you for helping make our moving week easier.ROBERT P.
Le client n'a pas laissé de commentaire.Milicsy C.
The guys at U-haul-Saugus are always accommodating ,pleasure to deal with !JAMES I.
Excellent Service! Definitely gonna recommend this location to my fellow Chinese friends!YUANHONG T.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.LOUIS D.
Very helpful staffAlfred G.
Weekend staff is always professional and helpful.Natacha P.
The manager is Grumpy ðŸ˜¡JOSE G.
First of all someone left a used mask on the dashboard. The truck engine had some mechanical issues, skipping Or misfires, very little power at times I thought I was working to get stuck. When it finally pick up speed it was shaking so bad that I couldn't use the mirrors. If you don't have a truck available for ppl just say no instead of giving them a broken down one. No happy at all. I think I over pay for this truck.GARRY E.
Regular people trying to make a living in a down to earth environment. Everything went smoothly, timely and hassle freeJOHN B.
I booked a truck a week ago to move an entire home, get there and wait a whole hour outside because of the authentication process that makes no sense. The agent that called my secondary contact butchered my name hence why my friend did not understand. Luckily and agent was still on site , he was great and helped. Then I find out I can only keep the truck for a short time because â€œcollege move in weekâ€ . I had to chose between moving in the middle of the night or no truck at all. To add insult to injury I get charged 220 $because when returning the truck at 3Am I couldn't find a gas station. This is a real poor experience, if I didn't have to move out by the end of the month I would have made arrangements elsewherePapa N.
Le client n'a pas laissé de commentaire.Tammy D.
Le client n'a pas laissé de commentaire.Vincent M.
Le client n'a pas laissé de commentaire.Matthew H.
Great place for rentalsJoseph P.
Le client n'a pas laissé de commentaire.Tim S.
The service representative was very helpful and polite. The place is clean and vastly improved over the last time I rented there.Arthur B.
Le client n'a pas laissé de commentaire.Jiankang L.
Le client n'a pas laissé de commentaire.DENNIS T.
Le client n'a pas laissé de commentaire.Richard E.
We picked up in a hurricane. The attendant in your shop was extra diligent to make sure we had everything we needed, including directions around what could have been flooded areas (we looked like an out-of-state Mum and Dad moving the kid to college). He told us the ins and outs of the van we rented and made sure we weren't standing in the rain waiting. He also observed Covid-19 protocols (masks, 6ft apart,etc.) which put our minds at ease. He was over and above helpful.Daniel Q.
Le client n'a pas laissé de commentaire.Steven L.
The guys at this location were awesome! Thank you guys for being the less stressful part of my day on Saturday you guys. I recommend this location to anyone.Miguel D.
Le client n'a pas laissé de commentaire.Robert S.
No complaints, everything was great!Kevin D.
Le client n'a pas laissé de commentaire.Anthony J.
I've used 3 different Uhaul locations in the past year - this one was by far the best.Susan L.
Le client n'a pas laissé de commentaire.Beverly D.
They charge me twice and held up my money.Mark M.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.Jared F.
Le client n'a pas laissé de commentaire.Richard B.
The associate who helped me was fantasticDomenica G.
Dude was a Saint. Some raging prick came in to bitch about waiting for propane and it didn't even phase him. I wasnt even involved and had a hard time keeping my mouth shut.Andre M.
Le client n'a pas laissé de commentaire.Vahid H.
Very efficient..super nice personnel. Very impressed with Uhaul. I will rent again for sure!!Sandra R.
Great customer service from start to finishKENNETH C.
Quick and easy. And I mean Quick. And Easy.William B.
Le client n'a pas laissé de commentaire.ANN M.
Le client n'a pas laissé de commentaire.Wilbert F.
Location was cluttered and messyMarilyn K.
Was told equipment could be returned either in drop-off area or where i picked it up (a tow dolly among the other dollies). To make it easier, i just dropped the dolly off with the others 2-3 hours after i picked it up the same night. Five days later i get charged 190 $for keeping the equipment for 5 days, as they must not have noticed the dolly being returned among the others until 4 days after i returned it. Fortunately I was able to get a refund, but next time maybe just have all returned equipment get turned in in the drop-off area.ARMIN P.
Le client n'a pas laissé de commentaire.JEFF P.
The gentleman who worked Sunday aug 8 when I picked up my rental was excellent. Best experience I have had with renting from uhaul. I would definitely use this location again and will be recommending this location to my friends. Thank you for making this process enjoyableLinda H.
I made a reservation 2 weeks in advance and U-Haul did not accommodate what truck I reserved or the location I needed. I was only given 20 hours of notice that my truck and location were changing. This caused me to spend extra time and money due to mileage and with a smaller truck than needed. Using the pandemic as an excuse is not a good thing because we have been in this for 1,5 years at this point. If U-Haul hasn't figured this out by now it pushes me to use the competition.Jared J.
Just wanted thank Lou for his help and great customer service!!Saad A.
The service people at this location were excellent, including forgiving returning the truck a little late. However, the truck itself was very loud and rough-riding, with a rattle in the drive train at 2,5K RPMs and above and a transmission that failed to shift properly at times. The door also jammed open at the end of the trip.Joshua B.
Amazing prompt service, solid service friendly and professional! Yes I would recommend highly thank youJOANN C.
Le client n'a pas laissé de commentaire.Jamie S.
Always great experience. Elizabeth Harrington, Danvers office, helped me avoid being given the 2600 lb 6x12 trailer on 7/16- she found a 5x8, I had reserved MONTHS earlier, only 9 miles from me in Medford. Central scheduling DID NOT. â€œBethâ€ was absolutely awesome!! Not the first time she's helped me. MClarksonmelinda C.
Every time I'm in saugus U-Haul these guys are top notchkevin F.
Le client n'a pas laissé de commentaire.HOLLY Z.
A designed walk through to point out the basic working of the truck and best practices of safety would be a good way to help the renter.PHILIP T.
Manager was excellentPatrick D.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.THOMAS H.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.ROBERT D.
I received a confirmation the day before my move that my truck would be ready, as scheduled, for pick-up in Wakefield, MA. When I arrived I learned the truck was in Saugus, MA as U-haul failed to contact me with the new pickup location. I was forced to spend 50 $on an Uber to get to Saugus and wasted 2 hours of my time. Plus I incurred and excess mileage fee when I dropped off the truck due to the more distant pickup location. Very disappointed with U-haul and wouldn't recommend them.Steven D.
Le client n'a pas laissé de commentaire.SUSANJ B.
Everything was niceSanto E.
Le client n'a pas laissé de commentaire.ryan K.
It is a very responsible company. Car fully safe and clean 100 % spectacular service, thank you for everything god bless u haulFernando C.
Very nice customer service from the checkout process to setting up the trailer to my vehiclemike G.
Le client n'a pas laissé de commentaire.PAT R.
I was sent here from Walden. I arrived in Walden after i had arrived in brookline. Brookline was the original pick up location but I did not receive a call from the night before as promised, so I went to brookline only to be told my truck was in walden. Then in walden, they STILL did not have my truck as supposedly all the trucks at that location had been booked. I was finally sent to saugus where I received a truck (STILL NOT THE ONE I WAS PROMISED).... I want to be refunded for the trouble i went through as YOUR site allowed me to book a truck that was not available.OLIVIA D.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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