Your reps here were great.Give them a raise!!Charles O.
Customer Reviews for U-Haul of Route 1 Saugus
Pour nous contacter
Saugus, MA 01906
(Rt 1 North)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jacquelyn O.
Loved using the mobile app which minimized wait before getting going. Staff was laid back, friendly and easy to deal with and explained things very well.William B.
Good morning.yes the workers the maintenance the property nice and clean.he help me everything and the truck I was really good condition thanks and God blessDAVID R.
Le client n'a pas laissé de commentaire.Mindy H.
Extremely helpful with questions and ALWAYS very nice.Christine R.
Easy process throughoutSCOTT K.
Le client n'a pas laissé de commentaire.Ronnal B.
Le client n'a pas laissé de commentaire.Addison C.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.ANTHONY A.
Excellent customer service ðŸ‘ELIZABETH H.
Le client n'a pas laissé de commentaire.DAVID C.
Super helpful with checkin and checkout!Connie G.
The gentleman was very efficient with the truck return.Nicholas Z.
Very helpful!ANTHONY F.
Le client n'a pas laissé de commentaire.ARIC P.
Le client n'a pas laissé de commentaire.Ubiratan D.
Le client n'a pas laissé de commentaire.Sergey G.
Great service! Thank you.Thomas B.
Service was great. Guys explained everything well and hooked up and unhooked my rented trailer in the rainJOSEPH T.
There's not one thing that I would recommend; all the personnel were friendly, helpful and knowledgeable ! Thank you so much !!Richard C.
Nothin to do with location. Just the pricing. I got a price for 2 500 $and 5 min later it went up Sooo much. I think I was told 3 400 $. I in was never told prices change minute to minute. Especially by 900 $. All become I had to pull over and use the bathroom and had to call a right back.garry M.
I dealt with Lou he was excellentArthur R.
Rented many a U-Haul in my lifetime and never found a facility as clean, owner and employee-friendly as the one I use in Saugus. I also give them all of my propane business as well. I always try to support local businesses as I'm a small business owner, myself. These guys make it easy to return to...Frank V.
great costumer service....Rodolfo R.
Lou was great!Shawn C.
Great customer service with my last 3-rentals. Plus my hitch install went smooth.Glenn P.
Both attendants picking up and dropping off or great and truck was great thank you!Danielle V.
Billed me for 150 miles when only did about 70. The general manager at the location was not helpful. Instead of listening just asking me to read the contract and the odometer is the odometer. If he took a minute to listen he could have reasonably thought that in the three hours I had the truck it would be impossible to do over 150 miles and pick up and drop off what I needed to do. It wasn't until I escalated and had a conversation with a logical human being that uhaul agreed and reimbursed be the difference. So 1. Do not rent from uhaul in Saugus ma or 2 go there and take pictures of everything, gas, odometer etc.Daniel P.
Time to retire this truck. Over 100 000 miles. I think you got your money's worth. Runs like an old truck should.PETER A.
Equipment was clean, easy to use, conveniently located. Online pick up was great, efficient & associate was super friendly. Merci.Ashley N.
Le client n'a pas laissé de commentaire.Joseph Z.
The person who helped me was so kind and helpful! I've never rented a UHaul before and was a bit scared to haul a trailer for the first time. He helped me load the trailer to make sure I had a safe trip. Very very good experience!David W.
Le client n'a pas laissé de commentaire.alexander G.
This was a great place to get the truck.Jesus Manuel Q.
Le client n'a pas laissé de commentaire.Annie W.
it would be nice if they hired some help to assist in transactions and installs to take some pressure off of existing employeesevan Y.
Great service; equipment was ready; no hassles. Quick and easy return as well.CHRISTOPHER S.
I would like to see newer equipment! The Weekend help is very accommodatingPeter C.
Le client n'a pas laissé de commentaire.Joseph W.
Just keep doing what you're doing.RICHARD M.
Le client n'a pas laissé de commentaire.Timothy F.
Le client n'a pas laissé de commentaire.steven R.
Excellent service à la clientèleJoseph M.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Samuel O.
Le client n'a pas laissé de commentaire.rosemarie H.
Bill the manager was very helpful and professional, he made renting the truck very easy and seamless. Thanks BillMARC F.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.Tia M.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Richard L.
Quick rental well donePatrick F.
Very clean truck. Easy to handle. My move wet off without a hitch. Dropoff was easy.donald M.
Le client n'a pas laissé de commentaire.Alec B.
Le client n'a pas laissé de commentaire.RICHARD S.
There are negative and positive. Customer service was exceptional. But only one counter open. Office was cluttered, but with necessary for sale. Truck was smoked in, required tire service, without full tank and not cleaned. None of that bothered me except tire service. I booked truck in Salem MA with lower quote. Without any conversation with me, reservation was moved to Danvers MA, which was not convenient to me. 50 $guarantee?? I had to rebook in Saugus, which was closer to me, but quote was higher. I think I should get refund. And quote/estimate didn't reflect final price, which added another 25 % to quote.ilya K.
Le client n'a pas laissé de commentaire.Michelle I.
Not a Thing...Glenn P.
Le client n'a pas laissé de commentaire.Richard P.
Location was good, convenient right of Rt 1.Suzanne L.
Le client n'a pas laissé de commentaire.JUAN A.
Fuel charges and mileage charges are inaccurate. Please see photos that were uploaded at pickup. Truck had a constant ABS light and intermittent brake light as well as a vibration in the steering.THOMAS C.
very helpful peopleSUCHA D.
My total went from 52 $estimated for 25 miles to 70 $. I didn't even drive close to 25 miles and I was told it would be less if I did more if I went over. Confused how my total became that muchNancy W.
Le client n'a pas laissé de commentaire.LOUIS S.
Le client n'a pas laissé de commentaire.Glenn T.
This was the best Uhaul experience I have had. I want to say a huge shout out to Lou who was very helpful during a very stressful day! The pick up and drop off with the app worked well and all equipment was there the day we needed it. Will definitely recommend this location to others and use this location for future needs.Francisco A.
I love this location specially customer service is greatBouabdallah T.
Le client n'a pas laissé de commentaire.John Q.
Le client n'a pas laissé de commentaire.Brooke Z.
Flexible service, reasonable price.OLEKSANDR B.
Le client n'a pas laissé de commentaire.Evelyn B.
Le client n'a pas laissé de commentaire.Colleen M.
Everything went well except the inside of the truck was filthy and had a terrible odor. (cigarettes and some other foul smell) Even after using Febreze the cab still was very unpleasant to be in.Gregory C.
Le client n'a pas laissé de commentaire.cathryn D.
Moe's service was excellent - very personable and super helpful. The issue I have with UHAUL is your phone service. It's a joke. It's like calling to Russia or some lesser known country in the jungle of Africa. I am amazed how you are still in business when your phone service is so archaic. Unbelievable. I am just thankful for someone like Moe at the branch.Alian P.
Truck was in very tough shape. Didn't feel safe.RAYMOND L.
Le client n'a pas laissé de commentaire.Nicholas F.
great uhual customer service person LouTHOMAS S.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.Christine R.
Le client n'a pas laissé de commentaire.Victoria C.
Le client n'a pas laissé de commentaire.Candice K.
Quick and easyFREDERICK N.
Le client n'a pas laissé de commentaire.Fagner D.
Someone needs to answer phone it took 30 minutes before i got threw and when i went to place they only had one person and had to wIt thereWAYNE S.
All were very prompt and helpful. Thank you. Carl fCarl F.
Easing drop offs sometimes it get hard for customers to return vehicles were they picked themAbdulaziiz K.
Le client n'a pas laissé de commentaire.Peter P.
Well Done!Steven R.
No change needed just keep the same employees. They're good people who make customer to come back That is my personal experiencemchilloh M.
Le client n'a pas laissé de commentaire.John C.
Good guys working there and owner very helpful and reasonable prices!VINCENT L.
Le client n'a pas laissé de commentaire.Ron C.
Customer service is awfulCody R.
We did the self drop off So we did not go into the location. However it was very convenient to my Wakefield location which that was the original location we wanted to drop the U-Haul off . The drop off instructions were very clear and helpfulFRANCIS D.
Le client n'a pas laissé de commentaire.fran W.
Services supplémentaires à cet emplacement
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