Évaluations des clients U-Haul of San Rafael

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of San Rafael

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Joseph M. le

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Alex who works the front has always been an upbeat ,professional guy every time I've rented here, always through, even if I make in it their just before closing time to rent or return, I'm treated like the place just opened. that go's for Jennifer also (who actually runs back and forth to get info if needed, when its busy) Jose up front is also real Pro. when he served me also. even Jose outside is always a nice Guy and polite about where to park, etc. since sometimes it can at some times be confusing. Everybody's friendly and it's a good place to rent.

wendy D. le

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Le client n'a pas laissé de commentaire.

William K. le

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Le client n'a pas laissé de commentaire.

Elena B. le

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Offer clients more parking on your lot. Very limited parking places to leave one’s car at this location.

James L. le

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Slow counter...

HAROLD F. le

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I was a walk in. I asked for a ten ft Van-19.95 special. I was told as I was a walk-in that there were no more that he could rent out that day to return to same location....which after talking to and it being verified from 2 different customer service reps-was a lie. I told him that on the outside I would be driving 100 miles. He told me that he was charging me 1.19 a mile. He told me that any of that I didn’t use would be refunded to me-I drove less than 50 miles. With the guy I was moving on the phone w me-I asked Juan-to be sure-if I would be refunded whatever mileage I didn’t use at 1.19 a mile-he assured me I would. Turns out the man is a liar and a thief-his name is Juan and he is the gm of San Rafael. I also requested a dolly-which he charged me for-and did not put in the truck. On top of this-there are probably 7 or 8 spots marked customer parking-but yet none of the customers could park because it was all employees in the spaces. I am pissed. I have been lied to and stolen from.

Timothy L. le

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dolly light was taped up and a wire was electrical taped together on pickuo- and fell off during use. Hoping im not charged given its damaged condition on pickup. other than that the service-woman at counter was awesome.

Glenn S. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Bernadette L. le

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Le client n'a pas laissé de commentaire.

Raymond L. le

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Jose Hernandez An the young gal working at the desk who lives in Richmond are the best assets u have at this store

Gustavo G. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Truck was brand new. Staff were accommodating and friendly. Would Hesitate to leave private car in their lot after dark.

Richard S. le

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Le client n'a pas laissé de commentaire.

Glenn S. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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Knowledgeable and friendly service .

Davina B. le

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Le client n'a pas laissé de commentaire.

Annie S. le

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No parking at U-Haul both times, forcing me to park around the long block on less safe Kerner street, leave my car exposed in not great area and walk by myself around the block and then through a bunch of men hanging near U-Haul looking for work. This location is NOT SAFE for women, in particular. I talked to your staff about it and they indicated they are aware, agree and that the corporation plans to do absolutely nothing about it. Really unfortunate, I think.

nicolai H. le

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Le client n'a pas laissé de commentaire.

Elliott H. le

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The employees there have made several aggravating mistakes. Either better training or some accountability would be good. And this isn't the first occasion I've had problems with this location. Unfortunately, it was the closest location to me, and I was willing to give it the benefit of the doubt. I guess I should have known better than to use U-haul?

le Z. le

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Le client n'a pas laissé de commentaire.

JP G. le

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Le client n'a pas laissé de commentaire.

Dory L. le

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Le client n'a pas laissé de commentaire.

mike A. le

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Nothing everything was seamless

THEODORE V. le

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Van was not super clean. The driver door had a pinch against the front fender. Can smelled like it was last used for transferring straw bales. The app kept crashing at the location due to insufficient signal or Wi-Fi. Suggest you upgrade Wi-Fi. Could not compete the return due to your system not accepting images and final mileage.

Mike W. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Desanne M. le

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I thought everything was great.

Joseph M. le

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Alex was great and had a positive attitude,was very polite Great customer service will definitely be coming back

Michael W. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Alexandra B. le

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Le client n'a pas laissé de commentaire.

Jeff S. le

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Le client n'a pas laissé de commentaire.

john R. le

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Le client n'a pas laissé de commentaire.

Zachary K. le

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Le client n'a pas laissé de commentaire.

Jordan B. le

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Le client n'a pas laissé de commentaire.

MARILYN I. le

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Have more people working the counter.

Paul V. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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Thank you for being so very helpful!

Michael E. le

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Le client n'a pas laissé de commentaire.

Salvador A. le

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Le client n'a pas laissé de commentaire.

Owen M. le

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Le client n'a pas laissé de commentaire.

alexis V. le

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Le client n'a pas laissé de commentaire.

william J. le

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I tried to rent the equipment on Wednesday but it wasn't available at a location close to me. If that is the case, why don't you allow people to pick something up at a further location and return it to the closer location for the regular in-town price?

John C. le

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Le client n'a pas laissé de commentaire.

Sharon R. le

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Le client n'a pas laissé de commentaire.

Shaun D. le

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The customer service representative rented me the truck greatly understated the difficulty in returning the truck after hours. I said oh just logon and follow the instructions. They did not mention that it would be over an hour with several calls to customer service to try to change settings on my phone and take photos. I also failed to mention how I’m clear it is at this location of where to park the truck. Overall experience was very negative.

Robert N. le

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Service and equipment was great. Thanks.

Paul N. le

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Le client n'a pas laissé de commentaire.

Jim O. le

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Le client n'a pas laissé de commentaire.

Richard A. le

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Nothing

Alec K. le

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Le client n'a pas laissé de commentaire.

Celedra G. le

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Le client n'a pas laissé de commentaire.

Anthony P. le

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Le client n'a pas laissé de commentaire.

DAVID S. le

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I missed having a ramp on the ten footer. The staff was great. The whole process was extremely efficient. The truck was powerful and well- appointed.

Luis L. le

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Everything is perfect

Adam B. le

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Got charged an extra day when I shouldn't have been

robert K. le

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We dealt with two employees. Both were excellent and we received our rental truck quicky/

Attila V. le

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Website worked well this time for checkin and the staff on site were extremely helpful and friendly. Keep up the Good Work!

anthony N. le

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Le client n'a pas laissé de commentaire.

frederick C. le

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Horrible customer service. ULISES SPENCE-PAREDES was hungover, rude, and very uninformative. Employees on phones, hungover, rude and not knowing their job or equipment. Order was loaded wrong. Wrong dolly. Called customer service and they said that san Rafael branch had their call forward on and not answering calls. Upon return general manage JUAN ARREDONDO was rude. No help. Blamed customer for mess up. WAS OVER CHARGED!!! mileage and no gas leaving Horrible service. Bad management EXPLAINS POOR SERVICE AND LEADERSHIP WITH INCOMPETENCE w subordinates. WILL NEVER USE UHAUL AGAIN OR RECOMMEND THEM.

Alfredo C. le

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nothing

Leonora B. le

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Le client n'a pas laissé de commentaire.

Mary L. le

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Le client n'a pas laissé de commentaire.

Ahsha M. le

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The amount u haul charges for extra millage is ridiculous!!! Ended up paying $366 for a one day van rental because of the millage.

timothy W. le

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clean well maintained van. easy phone reservation and helpful text confirmation.

Vadim R. le

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Le client n'a pas laissé de commentaire.

penny M. le

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Le client n'a pas laissé de commentaire.

Claudia N. le

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Le client n'a pas laissé de commentaire.

Mcgavock B. le

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This was overall a very good experience. They were efficient, easy to work with, courteous and the price value relationship was very fair. I like the fact that they sell boxes and other supplies at a fair price, not gouging opportunistically. I will definitely recommend this location if the occasion arises.

Nicole K. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Veronica D. le

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Le client n'a pas laissé de commentaire.

Marsh G. le

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N/A

Ingrid B. le

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Van smelled bad - someone had been smoking. Answers we received from the staff were inconsistent, depending on who we talked to. people were friendly, even if not always able to help us.

Sandra S. le

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I have used this U-Haul location many times and they are always EXCELLENT!!!

Charles K. le

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Le client n'a pas laissé de commentaire.

Ariella W. le

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Le client n'a pas laissé de commentaire.

Phuong Q. le

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Le client n'a pas laissé de commentaire.

ronald B. le

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Le client n'a pas laissé de commentaire.

DURWARD B. le

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Pleasant and efficient.

Douglas K. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Employees are excellent very efficient Do nothing MGR a total looser!! Needs to go

Paul R. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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I was told the vehicle had half a tank of gas but as I drove off the lot I realized the gauge read much closer to a quarter. By the time I stopped again, the app to report such discrepancies had timed out. I didn't have time to call and discuss this. I only drove 13 miles but ended up putting 4 gallons of gas in the vehicle to bring it back to half tank. I think the app should stay active a bit longer.

Stacey C. le

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Seriously they made it so easy, thank you!!!

William S. le

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Le client n'a pas laissé de commentaire.

Denise H. le

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Le client n'a pas laissé de commentaire.

tiawana B. le

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Le client n'a pas laissé de commentaire.

Jeff S. le

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All good... You guys make a pain in the ass a bit more easy.. Thank you! :-)

Jeri H. le

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Very nice location

Peter K. le

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Hands down the best uhaul experience I've ever had. I have very low expectations given past rentals, but the staff here was friendly, knowledgable and helpful. San Rafael Uhaul is the best!

Hendrik I. le

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Truck needs new windshield wiper blades.

David B. le

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I reserved the truck online. When I went in, the was no wait and the truck was pulled up and ready for me. The person outside was very helpful. When I returned it, Jose did a quick checkout, asked me how I would like to get my receipt, and that was it. He too was really a nice person. Thank you all for making the move so smooth.

Mary M. le

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Le client n'a pas laissé de commentaire.

TONY N. le

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I rented the trailer for the day. She wrote the check out time 20 minutes less than when they were able to hook up the trailer to my car, which means I have to return the trailer 20 minutes earlier then what I am supposed to. I asked her to correct but she refused. I felt cheated.

Kurtis N. le

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Le client n'a pas laissé de commentaire.

matt l. le

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The overall UBOX experience was appalling. Would never rent one again.

Chris W. le

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Good experience overall.

Jeannine R. le

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no comments

MATTHEW P. le

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Corporate, your locations are understaffed, no Management from Maine DepArture to West Coast, take care of your employees, they were incredible, but they must have engaged leadership to lead them.

JENNIFER B. le

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store manager ignored me about the delay:24 hours which cost me $200 more for their screw up. no apologies no attempt to rectify. no communication. very unprofessional. was guilt tripped by staff.

jeff t. le

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I ordered a U-box and was not contacted until 3.5 hours after the promised delivery time. I cancelled my order due to this and want to know when I will be receiving a refund for this

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