Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
We didn't receive the furniture dolly and had to request a refund which was received. The trailer I picked up had a the u-bolts come off the axle sleeve that holds the axle to the trailer. This caused a 3.5 hour delay on 11/27 in Kentucky.
Just keep providing service in the way you already do.
the only drawback was the dropoff on Saturday afternoon - it seemed like there was only one person working at about 230 PM to check in returns - and the line was backed up out onto the street as people were waiting to check in.
I was there first thing when they opened Sunday morning. The 2 guys working the counter weren't prepared when the doors opened with probably a dozen people waiting and they were frazzled.
Very quick drop off.
Keep going
Every car hauler I've rented has had wheels which are out of balance. This is particularly annoying when traveling on roads where the speed limit is around 55-65 mph where these unbalanced wheels have the worst vibration.
did a night drop off - it worked fine
Just investigate the possibility of having someone there to move the trucks after hours. When we returned our truck, there were so many trucks in queue returned, there was no way to get into the driveway.
Not much. Good experience. A little more attentive at return.
I was really Impressed with integration of The website and text messages and in-store experience. Seamless and easy. Especially the self check out when I returned the trailer.
The staff were excellent, 5 stars. The WEB information was total crap, ZERO stars. The WEB says the location is CLOSED on Tuesdays, which is when I needed to pick up the trailer, thankfully I was able to contact the location and they assured me they were open.
Keep up the good work!
Keep up the good work
Very helpful staff. Got in and out quickly.
Everything was fine
Better disclosure of the rate per mile
Checking out and checking back in the equipment was easy and fast. The gentlemen in the office were very professional and friendly. They made the process very easy!
Good
More staff to accommodate customer traffic.
Perfect
Nothing
Everything was smooth regarding the rent and usage. Thank you Uhaul made our move very manageable!
Management and employees Be nice With the clientes when I have extra questions for them about renting.
Thanks
I think the guy at office for me was very helpful and cordial. I was a bit anxious to drive a big truck but got some tips from the uhaul associate and all worked out well.
More customer parking spots
Good team there at reading road... couldn't have been better
I much appreciated the courteous service and ease of getting trailer in and out in timely fashion. Keep doing what you are doing! Best, Keith
Free coffee and donuts. Lol
Nothing. Staff was spot on.
I'm really bad about remembering names, the man checking us in, in Sharonville was professional and nice. In times like this, you appreciate conducting business with ease. Thanks, please let him know how much his assistance was appreciated.
Locked keys in truck and they had me back on the road in minutes.
great service and professional service
Excellent customer service.
It's a large facility but only one guys helping customers. took me over an hr to pick up a trailer
The return process took too more than 15 minutes which was too long. This location also has a very large parking lot, but for some reason the equipment returns line blocks what little customer parking is available. When I arrived it was difficult to find a parking spot, then after waiting to return my truck I had to sit in my car because I was blocked in by other returned trucks waiting to be processed. Once I got out of my parking space all your signs say it is one way and the only way to get out of your lot is to wait through the entire return line to get to the exit. Your facility is huge I should not have to wait in line to return equipment and then wait in the same line again to get out of your parking lot.
The check in process is overly cumbersome. I used the app to pre register and then you still have to go in and get the key. Why bother?
Hire associates that care or that are knowledgeable or personable. Disinfect or just wipe down the inside of the cab of truck Rent fully functional trucks to customers Make sure the correct size truck reserved is available for customers and if not have an associate assist in the matter Have customer service readily available 24/7 I sat on hold for 47 minutes before speaking with a live representative who then just transferred me and put me on hold again. I am VERY DISSATISFIED with my experience at this location. I just rented a U-Haul truck from the Dry Ridge KY location and had fantastic experience and service.
Fast, efficient service.
Great staff . Thank you guys for being awesome
More counter help
Was told they closed at 8 but they were closed when we got there at 7:40.
They friendly and knew what they were doing. The place was clean .
Watched as trailer was taken off my car and put back into inventory. NO inspection of the trailer was made!!
The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠
A+ service
