Évaluations des clients U-Haul of Sharonville
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Sharonville
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Michael L. le
Clean store, friendly fast worker's, would highly recommend!
Dale H. le
I have rented 4 trucks from Sharonville U-Haul in the last month (15’ twice, 17’ twice). This site is the most advanced and well stocked U-Haul provider I have ever seen and I have used many U-Hauls over the years. The staff is friendly and helpful. Highly recommended.
Rebecca W. le
Not a thing!
susan M. le
Great customer service!!
susan K. le
Need to Have location in Mason where I live. I had to pay for extra mileage of 20 miles there and back to get to nearest location open on a Sunday, when just needed to use rental in Mason.
Thaddeus B. le
The employees were absolutely helpful and attentive
Robert D. le
Customer service was great in the store and on the 1-800 number!
Dale H. le
The bed initially was not clean, but the U-Haul rep immediately got a mop and cleaned it. Very appreciative. Excellent service.
Lawrence H. le
The windshield washer fluid was out. Otherwise, everything was just fine.
Raymond M. le
The online reservation did not work. I made the reservation so all should have to do was pickup truck without checking in at facility. I had to recheck in, even though I did that online. Whil on the usual location WiFi, I was not able to check in, was kept being told my location could not be found. Was not happy with that part of experience.
Steve P. le
The door came open in route
Walter A. le
Excellent service. Thank you!
John G. le
Great experience. I have rented from several different locations before and this one was by far the best. People were great, especially the manager.
Nichole J. le
I’m still not sure how the whole thing works if I reserved up front to not come in the office. There wasn’t any indication or signage outside the building. It was a little confusing. But the attendant at the desk was very helpful!
James T. le
Great experience. All staff extremely helpful.
David B. le
The friendly staff worked with haste making pick up and return quick and efficient.
Gregory F. le
Great staff, friendly and helpful
Khalid E. le
Great service and friendly staff. Thank you!
kris K. le
Very curious. Accommodate.very good advise.
Kelly B. le
Worked with me as I changed my rental requests a few times due to extenuating circumstances.
Robert H. le
I have told your organization that this is NOT me. This is the WRONG email address. Please contact your REAL client for the correct email address.
Glen H. le
The reason for a less-than-excellant rating for the location was its unorganized appearance. Plus, the one-way traffic movement was confining for customers as they entered the lot.
Tina A. le
People are great! Used them 3 times in 3 weeks!
Daniel M. le
Great experience. The people who work at this location do a great job.
lisa K. le
The staff was amazingly helpful and the whole process was easy!
Georges F. le
Easy checkout process
Clara S. le
The gentlemen who helped at drop off and pick up were most helpful and knowledgeable.
Jacob P. le
Make the after hours check-in/return able to be completed by paperwork, for those without smart phones.
MARK S. le
Keep up the good work....
Eloise S. le
MGMT WAS TOO BUSY TO DISCUSS MY CONCERN OVER THE INSURANCE RATE/
Ronnie G. le
The customer service was not good. When I showed up to inquire about renting my equipment, 3 employees did not stop what they were doing to help me. After a few minutes, one person did stop but he kept doing his task while he ask me what I needed. It was rude. I started to walk out but I overlooked it. I probably won’t go back to that location again.
Sharon C. le
The fast/express service was meaningless. Make the express service faster! Express should mean the customer does not wait in line with express reservation in hand with those who were not reserved.
Nicholas B. le
I reserved my truck online and went into the Location to pick-up the truck. The service agent pulled the keys and told me the location of the truck. He then tried to process my reservation and took 15 minutes but could not get it done. He suggested he try to use another terminal but this also did not work. The service agent next to mine processed 4 customers within the same time frame . He made a stupid comment to me when I stated this obvious fact that I had been into this location before (actually I had returned a truck at 8pm the night before! ) and I knew how slow the system was! After wasting over 30 minutes I walked out of the location without receiving a truck! I use trucks every single day - check my account. I have never received such poor service in my entire life!!! I still use UHAUL - I rented a truck today 12/6/19 from another location and had no problems. I expect an apology from UHAUL for wasting my life at this pathetic location with a computer system that does not work!! I hope this review gets a response and will make sure I tell everyone how poor the service is at this location...
Lenny N. le
You guys are fast and friendly.
Earl S. le
My only issue is your computer software is not as efficient as renting a car from any of the car rental companies. Your people do and excellent job. Thank you
Douglas S. le
Great Customer Service!
Jeffrey Z. le
I picked up a 5x9 trailer and who ever rented it prior to me looks like they were stuck in the mud and threw mud all over the trailer including the inside. I have rented many trailers from your company and have never experienced this before
Jay A. le
Nothing. It was all great
Patrick B. le
The men that helped me were very nice and made the return process very simple.
Todd S. le
Super friendly staff that hustled to get us on our way.
Jon R. le
Julie was extremely helpful, especially when we needed to change trucks. Thanks!
Daniel M. le
Op off was easy and the staff was very helpful!
Michael D. le
Both the intake representative and the representative who took the trailer back were extremely friendly and personable.
Robert H. le
Uhual saved the day. Budget confirmed my rental two weeks ago. However, they had no trucks at the location after I spent $40 on an Uber. Walked half a mile to Uhaul and my moved was saved by professionals. Love you Uhual.
Sheila C. le
I was hung up on twice by the 800 number. They were nice just not efficient
Ty S. le
Drove 17 ft. moving truck off lot & Parking Brake light & bell came on even though parking brake was off - pulled over & tried applying & releasing parking several times while in Park & Neutral but didn't help. Had to take truck back - told rep what happened & he said "we just fixed that 2 hours ago"...obviously they didn't road test it. Swapped truck out for another one but hassle ate up 45 mins of my moving time.
LAUREL H. le
The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠
Milad E. le
A+ service