Customer Reviews for U-Haul of Sharonville

8 784 évaluations

11880 Reading Rd   Cincinnati, OH 45241
(N of Kemper Rd)

(513) 563-8000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(513) 563-8000

11880 Reading Rd
Cincinnati, OH 45241
(N of Kemper Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM G. 
Évaluation :
5

The lady agent, Angela?, who handled the rental was outstanding! Excellent throughout the process-from providing directions to the location to trailer attachment to detachment! More impressed with your courteous, kind, bright employee than any experience in several years time! She went above & beyond to provide the customer with a great experience! The strong young man working with her was also highest quality! Exceptional experience! This location is THE ONLY place to go for rentals! THANK YOU!

AMANDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRENT H. 
Évaluation :
5

Everything was EXCELLENT! Natalie & Arius were very attentive & displayed top notch customer service. I will definitely return to this location of I need rental services again in the future!

DENISE N. 
Évaluation :
5

Probably try to make the Key-drop-off label bigger for return. I spent sometime there just to identify the location of the "box".

Li F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
3

Customer service and hygiene of the staff working the desk…you can expect some basic auto shop grease but when the gentleman working the front desk fingernails has so much green underneath them in a pandemic time it' was nauseating someone should coach and counsel this team member

Tracey T. 
Évaluation :
5

This location and its employees are excellent! It's not broken so don't fix it.

KIMBERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JETT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yue Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
4

Brakes on trailer stayed on some of the trip Ohio to Georgia holding my truck back. At on point you could smell the brakes.

RICHARD O. 
Évaluation :
4

Great costumer service

JULIO S. 
Évaluation :
2

My rental equiments themselves were good but the lady servicing our request that counter was extremely rude, brash and would not let us talk. She was cold and extremely condescending in her attitude. If U-Haul doesnt fix this lady's attitude, I would have to reconsider renting from this location again

NISHIKANT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Earl and team were great. Really appreciated their service.

Kristopher F. 
Évaluation :
5

Top notched service

Albert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE B. 
Évaluation :
5

Rien

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC C. 
Évaluation :
5

I can't think of anything now the experience was the greatest 🤣

EVELYN L. 
Évaluation :
5

Excellent service

EDIL D. 
Évaluation :
5

STAFF WAS EXTREMELY PROFESIONAL AND PERSONABLE!!!

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

The internet /app didn't work so well. I tried to confirm the gas and mileage when I arrived and it wouldn't load. The page wouldn't open all the way home even. It never loaded to report the truck condition or mieage

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Excellent, would recommend to ALL.

ROBERT C. 
Évaluation :
5

When I called I was ab;e to speak with a live person. She was friendly and made my reservation for later that day. My in store wait was less than 4 minutes even though there were 4 other customers in line. I was in and out in 10 minutes and on my way. Return was easier that the pickup. Everyone was friendly and very efficient. This is my families 6 or 7th time renting from this location and it has always been positive.

CHARLES H. 
Évaluation :
5

This was by far the best experience I've ever had with uhaul. The staff was friendly and very patient. I will use this location from now on!

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY D. 
Évaluation :
5

Great experience from pickup to return! Your employees were very helpful.

JAMES R. 
Évaluation :
5

My 3rd time renting from this location. Nice staff , good equipment. Easy in , easy out.

Eric O. 
Évaluation :
5

Keep up

EMMANUEL K. 
Évaluation :
5

You send a text out after the person pulls out about inspecting the equipment.. my phone doesn't receive text while I drive. When I stopped and checked my phone. The link was No Longer Available.

LOREN S. 
Évaluation :
3

Had to wait a bit on return. Several workers walked right by me and didn't even acknowledge I was there to return something. Finally had to go inside and ask.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN H. 
Évaluation :
5

The service was excellent

John H. 
Évaluation :
5

Amazingly efficient way to move stuff over short distances. Personnel is professional, friendly, and as helpful as one could possibly want them to be.

ACHILLE D. 
Évaluation :
5

Employees were very helpful, nice and efficient.

Jerome L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD R. 
Évaluation :
2

More responsive, more friendly customer service. Improve organization of retail area

TROY K. 
Évaluation :
1

Customer service rep who assisted me was very rude, mad, upset, short, and very unprofessional. We all have bad days but she was out of this world mean and rude.

Corey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE P. 
Évaluation :
4

Maybe more help in the morning getting pickups takin care of while the returns are checked in by other help.

BRUCE W. 
Évaluation :
3

Gave me a fifty dollar credit for the heater not working, but that does not seem like enough for 20 hours of being fricking cold.

Daniel C. 
Évaluation :
5

Excellent Service!

Raymond D. 
Évaluation :
5

The service is always quick & easy.

NICHOLAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
4

We had problems last night returning the truck. Was on the phone over an hour trying to get help as couldn't get gas cap off. Then trying to get checked in, phone was getting low on power and unable to get location to show, so we couldn't get it checked in as returned or upload pictures. Very frustrating.

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Keep doing good service Thanks

OUSMANE D. 
Évaluation :
5

Nothing. I've had positive interaction on multiple occasions at this location.

RICHARD W. 
Évaluation :
5

Uhaul rep was the best I have dealt with

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don W. 
Évaluation :
3

Customer service was very poor.

BENNY S. 
Évaluation :
5

My experience was Great!! Nathan was extremely helpful, professional and proficient

VICTORIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim O. 
Évaluation :
5

great location and a good staff with lots of inventory

DANIEL H. 
Évaluation :
2

Terribly understand the wait time to pick up and drop off a delayed with the way that the process is set up you have trucks coming in being cleaned in service mixed in with people who are there to pick up equipment and people who are there to drop off equipment the single lane for all three services seems to be a detriment to good customer service

MICHAEL B. 
Évaluation :
2

Stop falsifying information, increasing rental days and making up cleaning charges. I came in person to dispute over charges. I was lied to in my face, about the day and time of my return, repeatedly. I didn't entertain his attempt to financially gain by the lies spoken. I pulled out my phone and replied “I have pictures”. Going into photo details, it displays the date, time and location. He failed to apologize, instead he said “I have to call my manager”. Once my account information had been shared, unable to hear both sides of the conversation, shortly he go on to say, “she has pictures of her return”. Not only did they change my two additional days, he had the nerve to put my return time in 1 hour 45 minutes late of my return time, causing an additional day of payment. The end result my account went over the amount available, we spent 15 discussing charges he refunded $100.85, after another 45 minutes, I received another $8 refund and they still shorted me over $20 It's better than the first $65 they offered. It's sad to have a thriving business and still feel the need to take advantage of your customers. By all means, be grateful for having a job and in good health to obtain your employment. I'll never rent a $18,95 a day trailer for eight days and pay a total of $341 I'll buy a used trailer before renting from U-Haul.

YOLANDA P. 
Évaluation :
4

This location was great. Our experience leading up to picking up our rental from this location was horrible and delayed our moving day by 2 hours. At the first location (Compass Self Storage, 10925 Hamilton Ave, Cincinnati, OH 45231) our rental was within the locked gates instead of outside of them so we were unable to gain access to it. We were re-routed to another location (U-Haul, 9178 Colerain Ave, Cincinnati, OH 45251) to obtain our rental but when we got there, no one was there working even though the store was scheduled to have been open. After waiting on hold for 30 minutes, we were finally rerouted to the U-Haul in Sharonville. Between these two major inconveniences, it would be hard for us to recommend U-Haul to others.

Nicholas I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal S. 
Évaluation :
4

entrance blocked when returning trailer after hours. had to enter via exit to drop off

SIMON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY H. 
Évaluation :
4

Earl provides great customer service every time we rent a trailer.

JERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

The only issue with the truck was side view mirror was loose.

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
1

the new managers are not customer friendly people. I used to be welcomed, they new my name. very friendly managers. NOW, well, to hear her badmouthing other customers and the way she talked to me and others, not quality people at all. i hate going here now, but its close to the house.

CARY V. 
Évaluation :
5

I had great customer service at this location. The gentleman that worked there was extremely helpful and very pleasant to work with. My interaction with him alone would make me come back to this location. He was good at his job and went above and beyond. This was my first time renting from U-Haul and based on the price and ease of the rental I will definitely be coming back.

JENNIFER B. 
Évaluation :
4

While Bri provided excellent customer service the actual truck was rather “bootleg”

MICHAEL M. 
Évaluation :
5

none

Donald N. 
Évaluation :
4

While the customer service From Bri is excellent, the truck I rented wasn't. The issues the truck had caused inconveniences that I should have not gone through.

MICHAEL M. 
Évaluation :
5

The CS agent was superb!

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOD D. 
Évaluation :
3

Park in for customers is a problem need to expand area for easy in out parking

RAY W. 
Évaluation :
4

Natalie was great to work with. Her personality is awesome and she made the experience seamless.

SHELDON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
4

Get the truck for the customer so they don't have to go looking for it

CHARLOTTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken S. 
Non les évaluations ont été soumises pour cet établissement.

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