Customer Reviews for U-Haul of South Salem

3 869 évaluations

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

(503) 364-2165

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlie K. 
Évaluation :
3

When I got the truck to move, the wiper clip in middle was broken off already, and wiper on passenger side would fall off every 2 seconds and was raining, was a safety issue really.

TINA F. 
Évaluation :
1

The right windshield wiper did not work, the fuel level was off quite a bit, the check engine light was on and it was running poorly and consuming more fuel than normal - we rent alot of uhauls and this experience was unsafe and poor. He also did not put the one month free storage on when I asked and said that's the responsibility of the other location... I found out otherwise when I got to Glenwood. Salem also added a $15 charge that I've never seen before. Usually it is a $5 environmental fee.

Jeremiah T. 
Évaluation :
5

Best uhaul location I've been to. Employees are squared away, they get you in and out exactly the way it's supposed to be. Other locations should take notes.

Randy H. 
Évaluation :
5

Easy pick up and drop off...thank you.

David H. 
Évaluation :
5

Very efficient and helpful

ED M. 
Évaluation :
5

Excellent service.

Lyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Pleasant employees and fast, easy service. We were able to get the truck we needed on the same say we requested it. Pick up and drop off was a breeze.

SHAWNA H. 
Évaluation :
5

Fast courteous service and reservation ready when arrived.

Chuck W. 
Évaluation :
1

You forgot to give me my blankets I rented and charged me

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell T. 
Évaluation :
5

All us good

Fernando V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
5

Staff was very friendly and helpful, quick service! Would recommend to others!

Rebekah C. 
Évaluation :
5

Helpful customer service, quick installation of trailer hitch.

Lyle R. 
Évaluation :
4

I ordered online and added a furniture cart and an appliance cart. My nephew picked up the truck and did the moving for me, but when he got here -no additional carts. It made the moving more difficult without the carts, but we managed. (I was NOT charged for the missing carts.) I expected them to be inside the truck when he picked it up. My bad?

Bradley H. 
Évaluation :
5

Nothing! The experience was truly amazing! Best I've ever had at a U-Haul location. Thank you :)

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Parking is not good but the service was extremely excellent 👌👍

TRAVIS B. 
Évaluation :
5

Best experience yet.

Earl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole H. 
Évaluation :
5

I us this location most the time when I get a Uhal (4 in past 2 months) 3/4 were with this location. This one is bar far the best. Great customer service. know their stuff and has any and all equipments I need. Keep it up.

Amber A. 
Évaluation :
5

Great service

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

The check engine light was on and it ran rough.

Casey M. 
Évaluation :
5

It was pouring rain when I got the keys, so I didn't walk around the truck. Should have, as when I arrived at my house to load up I was quite surprised to see the back of the truck was wide open. No harm done, but but learned my lesson.

Michael T. 
Évaluation :
4

Can't really change the fact you have to park on a busy street since there is no room on the lot.

Jan C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gayle P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JosephineA C. 
Évaluation :
5

Everything went really well, well stocked, great service

James S. 
Évaluation :
5

Cody (manager) was professional, fast and efficient.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malinda H. 
Évaluation :
5

Nothing it was perfect!

Bob F. 
Évaluation :
5

Customer service was very good and efficient. I have had several occasions to use their services and was always satisfied .

bob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun S. 
Évaluation :
2

Customer service is gone. I am a 61 yo woman and I had to load the blankets and utility cart into the truck by myself. I had to wait in a line 7 people deep just to check in. When I viewed the truck for damage I was shown pictures of a new truck and had to take pictures of all the damage so I wouldn't be charged for previous damage. I felt I was being scammed just because I didn't get the additional insurance. This is not the UHaul that I used to use. I was very disappointed.

Paula W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

An area of concern and disagreement is the amount of gas that one has to put back into the truck's tank before returning it. When checking out the truck the gas level was at 3/8s of a tank. Upon returning it the level was at 2/8s of a tank. The gas station attendant and I tried to reach the 3/8th level but ultimately the gas level was at 4/8ths or 1/2 of a tank. Unfortunately, the attendant refused to allow us a credit for the extra gas that I bought. Completely unfair and is extremely frustrating.

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salem S. 
Évaluation :
5

Smooth

Brian S. 
Évaluation :
3

Lot size is very small, but prefer the convenience of the location

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene C. 
Évaluation :
4

I rented a pickup. I had no need for roadside assistance. This website survey would not let me continue unless I rated all the Roadside Assistance vendors so they all got "Excellent." I will not be filling out any more of your surveys in the future unless this is fixed.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn L. 
Évaluation :
5

Thank you for the excellent service. I appreciate you all. I would rent from you again and recommend your location.

BARB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia B. 
Évaluation :
5

Have more representatives working the desk

Anthoney M. 
Évaluation :
5

Manager is always the same guy that has helped me. He knows how to get you in and out fast and is friendly

Matthew F. 
Évaluation :
4

Parking is limited to street parking, if their would be a possibility of parking in the lot that would make you the experience a lot better.

Trevor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
5

Friendly service, accurate pricing, no surprises. Very efficient.

Roy S. 
Évaluation :
5

Tammy watts was so nice and went above and beyond the duty's of her job. 10/10 customer for life because of her!!

Joel P. 
Évaluation :
3

Easy to drop off the truck but I did not receive a receipt via email as promised.

Pieter V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

This place was the best!! I would go there to do all my UHaul stuff while in Salem OR all the time!!

Nova L. 
Évaluation :
1

Very Slow Service, Crowded / hard to maneuver parking lot, and they overcharged me for fuel usage.

Chalise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
2

Attitude needs a lot of work, said there was mold and meldew but wouldn't show me or couldn't then he refused to rent me another van, I have no idea how mold would get in it in the first place, I'm allergic to mold and meldew and I was in and out of it with no problems.

Alphia F. 
Évaluation :
5

Great staff, easy pick up/drop off. Would rent from here again, thanks guys!

Alexis R. 
Évaluation :
3

Everything was great, fast in and out. Only issue is the parking at the location.

Brad K. 
Évaluation :
5

Good rental experience- easy check out and return . Great assistance from Jacob.

Christina B. 
Évaluation :
5

Only thing at this location is poor parking.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard C. 
Évaluation :
5

Good and efficient work. Thanks

James J. 
Évaluation :
2

Street parking can be an issue and they could use more than one customer chair in the waiting area, but the people were very friendly and helpful. Overall, my experience was great

tanya G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
5

I've had mixed results using this location, but this time it was excellent. The two women working there were out to meet me and unhook the trailer before I could get to the front door. They took care of everything and had me checked out and on my way in less than 5 minutes.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kregg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent D. 
Évaluation :
5

I've used this location very often over the last year. Friendly staff, very efficient and knowledgeable. 5Stars!!!

Thomas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger G. 
Évaluation :
3

Have rented from here before. The service was good, I rented a open trailer. The bed was all rusty and looked like it needed to be replaced.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherrie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

They were fast and friendly. Very informative as well. Big thanks to them

Misty B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco V. 
Évaluation :
5

Dropped off our van in less that 5 minutes. Receipt in my email before I got home.

Pieter V. 
Évaluation :
2

The truck I got had a horrible brake vibration and the brakes squealed the whole time. When I let the manager at the location know he then proceeded to tell me that it was Just in the shop and they had worked on the brakes and that I just described every uhaul truck he has ever seen. I was extremely disappointed with this rental and did not end up using it for as long as I needed to do to the fact that I felt it was unsafe to keep driving it.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Very polite and helpful. 😎 it went from 19,95 to 51 😥

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george K. 
Évaluation :
2

My so. Found something sticky on the side of the seat and I had the message display tell me to tighten the gas cap a few blocks after I left the pick up location. The guy who checked the truck back in was very unprofessional and left his sunglasses on even inside

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK S. 
Évaluation :
5

Easy drop off!

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy D. 
Évaluation :
1

I rented the truck with 1/4 tank of gas, drove 21 miles put 3 gallons of gas into the truck 2 blocks before returning it. I turned in the keys and went about my day. Not to long after I get an email with a receipt, while reading the receipt I noticed a fuel surcharge of $30 and charged and additional $15,62 for 3 gallons of gas. I tried to call location multiple times and just got hung up on as soon as they answered. So I drive back to the store. The gas hand was in the same place as it was when I rented the truck to begin with. They i formed me I had to call the manager and gave me his card. I called him and have yet to get a response. This is the 2nd instance this has happened to me at 2 separate stores. I will not recommend using U-Haul to anyone ever again. I'm out $45of my money which was stole from me in my opinion. It was taken from me without my authorization and I didn't get a service in which I was charged for.

Phillip A. 
Évaluation :
5

Staff very helpful

Stephen M.  |  Expérience générale 
Évaluation :
5

Very good to work with, very happy!

lloyd d.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page