Customer Reviews for U-Haul of South Salem

2975 évaluations

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

(503) 364-2165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The truck was super clean except for the windshield which had been tatered with bugs that got baked on.

JASON ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER LEE S. 
Évaluation :
5

quick in and out process

Roger S. 
Évaluation :
3

Gas when I picked it up. No one told me that it was empty I discovered it just prior to running out of gas fortunately I found the gas station before that happened because it was empty

Glennda W. 
Évaluation :
2

Clean the interior of the truck and send out check-in text/email messages the day of check-in.

Charolette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
2

Greet them, don't avoid eye contact trying to return things and the parking lot was a complete mess with equipment

LEVI JEROME D. 
Évaluation :
4

Saved the 12 foot got the 6 foot instead

ryan N. 
Évaluation :
2

Customer service has to be trained. The guy working at the front counter was not friendly at all, and ignored me when I was next to be helped. The employees outside were very unfriendly, and did not even take a moment to see if I needed help when I was a little confused on this new process since I have not rented a UHaul in a long time.

Melissa D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELE G. 
Évaluation :
5

Fast friendly and knowledgeable. The place I'll always want to rent from. Merci.

LINDA MARIE C. 
Évaluation :
3

Answer your phone on 12th St. Get the online check-in fixed.

GARY LEE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy C. 
Évaluation :
3

Great location and overall nice team however my van was extremely dirty and full of cat/dog hair. Q

JAIME G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefanie C. 
Évaluation :
4

The facility is really tight and it was a little difficult getting in with a large trailer. That said the personnel were very helpful.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK W. 
Évaluation :
4

The younger associate wasn't super friendly when I pulled up ( I had the app which told me to go directly to the trailer), he wanted me to move. I did, and he also wasn't super friendly when I came inside. The other associate was great however, and stepped in to assist.

Kris E. 
Évaluation :
1

I reserved a 15 foot truck for a move. I reserved it for 4/24/ 21 to 04/26/2021. My drivers license expired on 03/08/2021 which never even occurred to me because I've tried to make an appointment to renew my drivers license and there is no DMV in my area with AVAILABLE APPOINTMENTS anytime soon!!! In Oregon there is currently a 3 month grace period on DL renewal but the asshole at the counter didn't care. I cannot renew my drivers license because of a backlog at Oregon DMV but I still cannot rent a truck to move. I had to wake my elderly father out of bed to come and show a current DL so I could get the damn truck and move!!! For clarity, if I were to be pulled over in a U-haul truck by law enforcement, I would not get a ticket because my DL expiration was within the 3 month DL waiver period. I had to wait 2 hours for my father to get there so the jackass at the counter would rent me a truck. You might want to update your policies due to The damn COVID restrictions and inability of customers to renew their damn DL's. Completely unsatisfied and will do everything possible to use other services in the future as well as never recommend your company to anyone I know. Horrible service!!!!

John L. 
Évaluation :
5

Great service.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L. 
Évaluation :
5

Smooth and easy transaction.

Jamiel W. 
Évaluation :
5

What I would not recommend is the location in Monmouth, OR where I was originally scheduled to pick up my unit using the automated pick up system. Upon arrival the automated pick system didn't work and my promised unit was unavailable. Upon calling Uhaul I was told my unit had not been checked in correctly and therefore i was left high and dry. Fortunately I was able to rent from the Salem location

MICHAEL M. 
Évaluation :
5

Great experience

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL SEBASTIAN M. 
Évaluation :
3

There were three people in the office but only one was taking care of customers. One was sitting at a computer doing something, another was wandering around outside, and there was only one person serving the customers even though there were six people in the line beside me.

ROGER E W. 
Évaluation :
5

I was in and out in 10 minutes. Service was excellent

ALDO D. 
Évaluation :
2

The sales rep showed me the truck that I reserved online. He opened the door to add the moving pads, tossed them in the back and immediately closed the cargo door. He then handed me the keys and said you are good to go. When I got the truck gone and opened the door the back wreaked of marijuana. I don't frown upon the industry but I also don't want all of my belongings to smell like a grow. I did not have time to return and exchange the truck so I sprayed 2 cans of Febreeze to curb the stench which held it back for a few hours but then returned. I need not say more !

FRANCIS G. 
Évaluation :
5

We really appreciate the great staff and friendly service. We will definitely be recommending this location to friends and family.

David K. 
Évaluation :
5

The best part is the staff who were very helpful and they got me on my way in record time. Merci.

colin B. 
Évaluation :
5

Service was excellent

Monique R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D. 
Évaluation :
4

The person receiving the truck was very polite and friendly. He answered several questions I ask and it was a pleasant experence at this location.

DWAYNE EARL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLE K. 
Évaluation :
3

Make sure the equipment availability is correct. I was lead to believe that I could reserve a trailer for a round trip to Texas but when I called to verify the reservation I was told that no equipment could leave the state even for a round trip for the 2 weeks I needed.

DIANA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK LLOYD M. 
Évaluation :
5

Could not ask for better! Cody is a great employee!

Kurt H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sophia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOUFIC G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Caleb R. 
Évaluation :
4

Wait time to pick up the trailer was too long as I had already did the paperwork on line.

DONALD EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE LEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch L. 
Évaluation :
4

The truck was parked SO close to another one that I could not get to the lock box to get the key. Thankfully a worker was there to help. Also, I ordered a dozen blankets that were not given to me.

michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN AARON H. 
Évaluation :
5

Great Customer Service, thank you

BRUCE ALLAN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SARAH M. 
Évaluation :
3

Difficult to get to, due to the one way street.

DONNA LEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINN LEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
2

I had a chat session with Shaquitta(sp?) & she was friendly and helpful. The truck was horrible and returning it was literally impossible through your system.

REESE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWNA DEE M. 
Évaluation :
1

Kept waiting and this location is not located in a convenient location. We got stood up without notice by the moving company contracted through U-Haul.

sandra C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARRON JEAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX DAVID E. 
Évaluation :
5

We forgot the appliance dolly but they were quick to apologize and refund.

Mark H. 
Évaluation :
2

I was not given the option at all during my booking, or during the process of receiving my keys, to do a one way trip. They forced me to drive my UHAUL all the way back to Salem from Portland when I wanted to just drive it to Portland and leave it there. So I ended up spending 115 $just on mileage, when I should've only spent half of that. But besides that, the truck was clean and ran well.

ALEXANDRA PARIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
4

I wanted to change the person who would be picking up the vehicle but getting a hold of someone on the phone is very difficult. Had to drive to the pickup location to tell them.

MARTIN F R. 
Évaluation :
5

Good service got me in and out quickly.

KIM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIMON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah T. 
Évaluation :
5

Just keep doing what your doing excellent services.

RONALD DALE S. 
Évaluation :
5

Great customer service, everything went smoothly.

CODY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY P. 
Évaluation :
1

One of the employees grabbed my husbands arm. He then lied and said he rented us the trailer. When I went into the shop to turn in the paper work I was told to get out. I asked if he needed the paperwork I was told to get out or he would call the police. None of this had to happen. I will never use U Haul again and I will tell all of my friends and family to rent from Ryder or Any other company.

LORENA SUSAN S. 
Évaluation :
5

Fast and easy

KATHLEEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELESHIA ANNE L. 
Évaluation :
4

Generally, using the app was a positive experience. This location was better than most, except there was no parking onsite. What little parking exists is on-street parking that requires crossing a busy street without a crosswalk. This was my first time using the Uhaul app for a rental, and I was surprised to be asked for a passport or the lease on my home in order to proceed. Since there was no indication these items might be needed beforehand, I only found out once I was there at the Uhaul location. Unfortunately, the only other option left for confirming my identity was having a Uhaul rep phone someone who knew me. It was awkward, and I've apologized to them for the intrusion. So, my suggestion for Uhaul is to let first time users know when they are booking the rental that they may need to provide additional I.D. and what items would be acceptable (passport, lease agreement, etc.)

Kristi R. 
Évaluation :
5

The door on the cargo area was difficult to open and close.

SALLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald O. 
Évaluation :
3

Debris in the drop off location needed to be swept up. Staff very efficient.

Russell N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARED DEAN B. 
Évaluation :
5

I was pleased . So no negative comments

J C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Personnel amical

Jack E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marty W. 
Évaluation :
3

On line after hours check in was not very user friendly.

ROBERT NEAL P. 
Évaluation :
1

I called this location the following day to see if we would be prorated for an early drop off and they stated that we had agreed to turn it in on a specific day....after we told the first location that we only needed it for one day and would be able to drop it off the next day. This customer service rep was unwilling to help or find a way to resolve this overpriced service agreement. The truck was emptied and ready to be returned the next day yet we were going to be charged for an additional day. So it sat in my driveway for an extra day for no reason other than I was being charged for that day. I wish you would train your sales reps to work with your customers and understand that a 54 mile trip should not have cost us almost 250 $. When returning the truck the sales rep informed my husband that he needed to drop it off in a different location when clearly it does not state that outside. The map directed us to drive directly to the spot we ended up at and in able to return it to the other spot we'd have to go around the neighborhood because we were on a one way street and the supposed dropped off was one door over. This experience makes me glad I don't have to use rental services for hauling items. I am highly dissatisfied and believe we were misinformed of the services and over charged for no reason.

lisa B. 
Évaluation :
5

The trucks bumper was in bad condition. The lot where the trucks were kept was very dirty with debris from cleaning out the trucks and cluttered.

Lester S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA MEI D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenneth N. 
Évaluation :
5

Vanessa was extremely professional and helpful. She was a pleasure to work with. I am extremely satisfied.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonya J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA DEANE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY LEE E. 
Évaluation :
5

The trailer was really old needed maintenance and it ended up cutting my friends hand.

FRED Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA E. 
Évaluation :
5

The young lady that checked us in was delightful both times we interacted with her .

John S. 
Évaluation :
1

Drove 23 miles. They charged me 30 $for 23 miles worth of gas. That's about 30 $per gallon. Do not use this UHaul service, best case scenario is incompetence.

NATHAN J. 
Évaluation :
5

Staff very helpful

Stephen M.  |  Expérience générale 
Évaluation :
5

Very good to work with, very happy!

lloyd d.  |  Expérience générale 
Non reviews have been submitted for this location.

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