Customer Reviews for U-Haul of Southside Plaza

1856 évaluations

500 E Belt Blvd   Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

(804) 231-9173

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 231-9173

500 E Belt Blvd
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN CLAUDE N. 
Évaluation :
5

Thanks for attend so quit.

sonia C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HYLA BLONDELL J. 
Évaluation :
1

Be clear and consistent in communication. Holding a customer responsible for a blown tire makes no practical sense.

DAVIDC E. 
Évaluation :
5

Good customer service very pleasant experience

BARBARA ANN J. 
Évaluation :
4

Ce n'est rien

BERLINDA LEE C. 
Évaluation :
5

Great experience!!

FLETCHERN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA K. 
Évaluation :
3

Improve customer service by being more transparent with add on fees and extra charges and also have more than one person waiting on a customer . It would speed up the time spent waiting to be helped... Also there needs to be a rewards system or discount system for small minority businesses in the local area. Covid has hit alot of small business hard and extra help from services like you guys would contribute to getting back our community and economy where it needs to be that way we are helping eachother grow and thrive freely.

ASHLEY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SALENATAMICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN L. 
Évaluation :
5

S.O.

KWABENA N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KACIEDALE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KYLEPATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIALASHAUNE M. 
Évaluation :
5

Let's see if anyone reads. I am very unhappy with Uhaul. I reserved at a different location “guaranteed.” This location wasn't close to my house but the closest one wasn't guaranteed…apparently that doesn't mean anything. When I arrived I was told I was at the wrong location. My reservation had been moved with no notice! And, I'm paying by the mile and I had to travel 5 miles away. There was a truck there but it was reserved. During the drive to the new location I passed another uhaul location with trucks yet I had to travel to get mine. Not sure why I could be given the one on site and someone else travel to get there's. Not happy. I would like credit for the mileage paid to travel back/forth. I'm also going to review the significance of “reservation guaranteed.”

Dawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADA SIMONE S. 
Évaluation :
2

Hire more people with experience. Manager should be on duty at all times. New comers at this location should be properly trained.

DEACHECA ANN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIMEL A. 
Évaluation :
5

You need to keep the staff members that issued me the keys to the truck and received the keys after I turned the truck in; I came there just to get a vehicle but they made my day better by their demeanor, enthusiasm and happy-go-lucky attitudes. I hope that they flourish in the company because they definitely make me want to refer uhaul to other people (at that location).

JASONANTOINE C. 
Évaluation :
5

Great service. The young lady that help me was very professional. She was the only one there at the time due to a co worker calling in sick. She helped the customers that came in, answer the phones….she was awesome. These ate the type of people that deserve promotions or raises immediately. She was cool under a stressful situation! Great job!

SHEVIN ARDELL R. 
Évaluation :
1

I was wrongfully charged a gas fee. Although the tank was full and I had photo proof that the tank was full upon return. I called to speak with the store and was abruptly placed on hold twice and had to wait for over 40 minutes. I finally was able to speak with a representative who informed me that I should be receiving a call from them but I never received a call. This is by far the worst experience I've ever had with this company. I will never do business with them or refer anyone to this location ever.

AALIYAH MICHELE H. 
Évaluation :
5

Good service

JOSE A C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOUIS A. 
Évaluation :
5

The Jamaican girl was lit!

TODDMICHAEL O. 
Évaluation :
5

This location made it easy for me to do business with them. They shared the emergency number with me, in case there were any mechanical issues, and they walked out to the truck to notate additional scratches that weren't previously marked. No complaints.

DARLENEYVETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY J P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUETELTOMAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANDREW R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLINTO ANTONIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
4

Tell about the mileage one will use when driving back and fourth! For instance I always give low miles that I will drive thinking to save money! That's not the casr

ANNE WIGGLETON R. 
Évaluation :
5

This location is always nice and clean and Customer Service Representatives are always courteous and professional.

ANGELAWINSTON F. 
Évaluation :
4

Staff was very friendly and helpful.

WILLIAM JOSEPH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE RENATA HOL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
3

The location had a lot of equipment and not very much space in the front so it felt a bit difficult to navigate

BASILE N. 
Évaluation :
5

The young lady that help me was very nice and helpful. She made sure everything was ready and my truck was ready as while to go when I got there to pick it up.

THERESAELLA R. 
Évaluation :
1

Upon return of the vehicle, I was told that I was going to be charged almost 70 $for not brining the uhaul back on a full tank of gas. I picked it up slightly above empty! I was also charged for additional mileage, which I was never told about. I was told to have the uhaul returned within 72 hours to the drop off location and would not incur any other charges.

Kristi W. 
Évaluation :
3

Honor what was requested at time if pick up.

SHERRY YVETTE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauryn J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAINISHA SHAQUAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karyss G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Kira was the absolute best. Very informative & patient & fast m. Awesome customer service.

KIERRA ALICIA G. 
Évaluation :
5

We didn't know the dolly was in the truck. We didn't need one but was charged 14 $.

MICHELE M. 
Évaluation :
5

Although incredibly busy(move in day near a college campus) this staff maintained a courteous and friendly attitude. They went above and beyond to accommodate our time constraints, even allowing us to pick up early. We were so pleased with the service and would recommend to anyone with UHaul needs.

Roscoe F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON S. 
Évaluation :
2

Very unorganized reservation system. Need to figure out because it affects a lot of people and causes too much stress. Very unfair and manager was rude

AYAHREYAD E. 
Évaluation :
1

I got to my unit and there was a lock on it. I called and asked if they could remove the lock, 30mins went by still no one. 45mins I called back and they said someone coming right now. 30 more minutes go by and the manger called, They sold me a unit that was already reserved! Almost 2hrs wasted so I took the truck back. I was refunded for the storage unit but charged for the truck when I only used 2mi

KENNARD TYVAE W. 
Évaluation :
2

The entire experience from before the start was awful. I requested this 2 months in advance for my location that was a couple miles from my house. Day of I had to travel 30-ish miles just to pick the truck up because they had reservations on anything closer. As if my reservation didn't matter. Check engine light was on when I turned truck on the rep sent me further down the road to have them look at it. Ozzy said it was good to go because it was just an emissions sensor and erased it. After driving Bout 30 minutes the engine light came back on. We drove from RVA to Long Island overnight so I wasn't stopping anywhere on this route. Unless I had no choice. Turned the U-Haul in and was told that I should've never been able to leave at pick-up with a check engine light on and that it was against protocol. The truck wasn't cleaned before we got it. A blanket was in the back and a Pringle's can lid and crumbs in the front. The truck also wreaked of cigarettes smoke. I had to clean and sanitize and put an air freshener in because the ride from the store to my home made me nauseous. So you are welcome U-haul for derailing the inside of your truck. If I wasn't already running behind because if the check engine light I would have noted this at the beginning as well. Also, I have a decent sense of humor but Ozzy left me feeling slightly uncomfortable when he yelled at me for calling him sir then asked me if I would like to be called “ma'am.” He then went into a story about his veteran status and his he didn't like to be called “sir”. I'm sorry but I do have manners a d I was trying to get his attention because I saw that he was looking fit me. I've been a uhaul customer fir about a decade and 4 moved but will not likely use uhaul again after this.

SAMANTHA NICOLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANETTE KENNER M. 
Évaluation :
3

Had to wait past my pickup time

NATHAN DEAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE N. 
Évaluation :
5

Easy, Fast, Very Helpful and Informative. Will definitely repeat. Merci!

KENDRA DENISE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATIQUA P. 
Évaluation :
5

Not a thing, because we had a great experience.

LISAGIVENS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOMEE CALEANN H. 
Évaluation :
4

The leaf spring on the left side was worn and rode 2” lower than the right

Anthony D. 
Évaluation :
5

Promote Jacqueline and Kira and have them train all the Uhaul locations. Great customer service, multitasked when multiple customers were waiting, and accommodated any request they could accommodate even if it meant extra work for them. This summer has been really busy and I'm sure inventory is low. Customers are frustrated and they were kind to everyone. Great job!

CAROLYN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEIGH ELIZABET M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAKICHE CORRINE Y. 
Évaluation :
5

Na

ROMEO JUDICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATRISE VANDORA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELSEY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN S. 
Évaluation :
5

Great customer service from the check in person. I would recommend this location for anyone to pickup.

JOHNWILLIAM R. 
Évaluation :
5

Hire more staff to shorten lines. Robin of colonial heights was excellent snd so with Monique of East Richmond area!

EDGARD O. 
Évaluation :
5

The parking lot is tricky to navigate. It is difficult to easily get into off of a busy road.

KAREN F. 
Évaluation :
3

Gas readings need to be more accurate. Rented a truck with less than contract stated and returned with same amount and billed 30,00 $ for gas.

David J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frederick K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARGARET G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna J. 
Évaluation :
4

Did not receive a return confirmation on first visit, had to return to the location to assure truck was properly returned

Shelbi I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roslynn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
5

Great staff very helpful

Joel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONNA DOMINIQUE B. 
Évaluation :
3

We were given an address by the Roanoke U-Haul store for the Hull Road store that does not exist. If you search for Richmond U-Hauls, the Hull Road address comes up. If we had not spotted this location while sitting at a light on Hull Road and looking down Belt Road, we would still be driving around Richmond. Please update your address on the website, in the store's computer and in Google.

LUANNECUNNINGHAM R. 
Évaluation :
3

Difficult in getting into the parking lot. Would pave an entrance on the side of the parking lot.

Kevin S. 
Évaluation :
1

Higher professional staff.

HAYES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
1

I was supposed to get a free month of storage because of past out of state move within 2 years but did not receive it as promised when I got my rental unit.

Dennis D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tina R. 
Évaluation :
5

Very good customer service.

EVERETT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
2

This location depends on who is working if it is good or not. I visited on day and had all rude and unhelpful employees. Another time everyone was nice and helpful.

Tiffany C. 
Évaluation :
5

The staff is awesome. Friendly and looking out for you. Great experience overall, they made our move easy. Highly recommend them.

SYLVIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANITA NELSON H. 
Évaluation :
4

The employee here was very nice and very understanding. Wonderful to converse with and spent his time listening to my complaints with the attentiveness that these problems will be addressed. His location is a little small and in a busy area but the employee was outstanding.

CHRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOHELIA C. 
Évaluation :
5

The business need more staff/employees to handle the customer by appointmentor's and walk-in's. The wait was long, BUT the Customer Service Managers/ Representatives Sales Clerk was Excellent, Knowledgeable, Caring and Communication Skill was a plus. She explained the terminology wording for her place of business, which allows me to ask questions.

ROMANA LEE SPENC J. 
Non les évaluations ont été soumises pour cet établissement.

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