The truck was extremely loud with wind noise coming through the weather striping. Very annoying wind noise the entire trip.
Jeffrey RCustomer Reviews for U-Haul of State College
Testimonials From Recent Customers
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Awesome
Rick PThis place is always top-notch. Super quick/efficient return. Keep up the good work.
Michael OThe people there provided awesome customer service. They were kind and patient when assisting us.
Yibing YI am completely satisfied !! Was a smooth and excellent experience and the tech was profitable
WILLIAM TGoing in person this facility is excellent. The problem is when the calls are redirected to someone in the call center. That needs work.
Christina HEverything was great!! No issues at all. The whole experience was seemless!!
Christine MNothing it was a great experience
Conrad MEasy return lane and the men were very helpful!
karen kExtremely friendly and helpful staff!
John MI was given the wrong type of dolley and had to go in to ask for the right one. There was a dolley included in the truck that was securely fastened and when i dropped off the truck they said i broke the seal on the dolley as if i used it but i did not the gentlemen who originally remted me the dolley was very kind but i dropped off to someone else who was very arrogant and judgemental.
Megan PTim provided us with great customer service and was very helpful.
Randi RMake it cheaper. I had it for one day and it was $267.
Brendan CTanner is so knowledgable and professional. He made the whole installation process a breeze and answered all of my questions thoroughly. I would definitely refer my friends and family to have their hitch installed at this location.
Sarai FAlways a pleasure doing business at the Benner Pike location.
CHARLES NThe whole team was very friendly.
Brad LSome sign clutter made it difficult to understand where to park when dropping off.
Mark BI rent from UHaul on a regular basis and this location has been the best by far! Always excellent in all aspects of renting, supplies and superior vehicles!
Tonya FCab smelt like cigarette smoke
Jordan Ebetter web site
Howard RExcellent service. The installation went well, and the hitch looks great. My bicycle rack fits with ease. I would recommend U-Hall for trailer hitch services.
Bill WMy car carrier would not stay tight on the wheels. Whenever I hit bumpy roads I had to stop and resecure the wheel holders. No matter how tight I made the rachet they would loosen up and the metal piece would slide and the wheel holder would be completely off my tires. This made my travel, two 11 hour days, more stressful than necessary. When I told the folks about it when I dropped it off they blammed me for not having the rachet tight enough.
Marla RThe employees were so friendly and extremely helpful! It was a very easy process during a very stressful move….I appreciate them so much
Jennifer OI rented a low cost trailer and received outstanding service when picking it up and returning it. Tim was very friendly and knowledgeable.
Mike RRien
CAROL HAgent rushed me out upon vehicle return only to charge bogus cleaning fee without disclosing to me.
ROBERT SThe customer service was great. They were prompt and friendly. The truck was clean but I am glad I was not driving it far. It seemed old and rickety.
Susan CI took for under 4 hours.same day return and same place. It state $19,99 in town. Overall cost me $57. That's a misleading details. I took full tank of gas, returned with full tank.
Samoon KSmooth and calm experience. Clear and concise instructions from the staff.
ANDREW CThis place has always been good for me from equipment availability to condition they are spot on, I even use this location to refill propane tanks. Everyone is very friendly and helpful.
Richard BThe truck was kind of rough.. slow on pick up when hit gas
Deanna NThe best U-Haul location I have used. Every time they make it fast and easy to get what I need and get on the road. I would not change a thing!
THOMPSON HThe vehicle was gorgeous, efficient, and a fantastic experience to utilize. Despite this, the 'average' rating is a result of the fact that I wish the cost was slightly cheaper, but this is a personal gripe. The process was simple and effective.
Jacob GI can't think of any improvement.
Christopher MFriendly guys, let them know about the damage that I documented before I drove it.
JESSICA Broadside assistance took 5,5 hours to get back to me. I am a loyal customer through Uhaul who uses many of uhauls a year. I thought at the very least they could do was assist me within 5 hours, leaving me and my crew with no A/C in the hot PA summer heat. I am disgusted by uhauls poor communication and horrible customer service. I will fuel another moving business with my purchases.
Matthew RI put in gas to level asked by uhaul then was charged for gas any way.
Carole BI was uncomfortable dropping off a trailer and being asked to leave while an inspection was done. There were no issues, but I would prefer to be present
Christopher Tsuper convenient!
Diana DBroken glass was throughout the back of the enclosed trailer - not good hauling new hand-made Amish furniture home…
Samuel SJohn was absolutely in disbelief that the trailer stayed attached I've r the distance. He had never seen that before.
Dave tServe pizza?
James WQuick fast easy
Adam RI would never recommend UHaul to anyone. With how much I've been through with them losing my items, telling me I owe money after losing my items, and not having an app or answering service that is user friendly. I should not have to jump through so many hoops to get my items. The app doesn't allow you to schedule anything and doesn't even give you the correct receipt information. The customer service department doesn't write anything down so I've had to explain to 7 different people what had been happening
Erica SWas told that I could drop off truck after hours at no additional charge, but when I did I was charged for an extra day.
Ricardo BThey always have available equipment, fast load and unload
Robert HCharging a customer $25 for a cleaning fee is bad business. I returned my rental empty and debris-free. It had been snowing and raining and there were shoe-prints in the back and for this, I was charged a fee. There will be some evidence of use!
Megan RA great place Good service Friendly staff
Dennis DEverything weren't well. I really appreciate all the employees that work there.
Bob LThank you everyone for helping me with my Rental you truly went above and beyond to make sure everything was as positive as possible,I appreciate you all🙏
Timothy HMy son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.
Judy N | Expérience généraleYou owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.
Jesse O | Expérience généraleGreat option
Margaret C | Expérience généraleEmployee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.
Kenrick D | Expérience généraleFrom a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!
CIARA J | Expérience généraleThe UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.
Darrin T | Expérience généraleI was pleased overall. I shipped a ubox from CA to PA. Pickup and delivery were on schedule with no damage. Although scheduling times were put off to the last minute, and required multiple calls.
John S | Expérience générale