Évaluations des clients U-Haul of Streetsboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Streetsboro

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Randy T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jacques D. le

Évaluation :

Rental dealers and equipment were great. I set up UHaul moving help 2 weeks in advance for 3 movers, paid in advance, and followed up twice to confirm. At the time of the move they did not show up. They would not return phone calls. I contacted the help line. They could not contact the movers. They apologized, offered a refund, and suggested I use the service again to try to find more movers. I was lucky and found movers on my own. UHaul was great about sending multiple emails thanking me for my business, apologizing, and refunding money. However, I needed movers, not thank you's, apologies, and refunds. Buyer beware of UHaul moving helpers.

Courtney L. le

Évaluation :

Excellent service

Russell R. le

Évaluation :

Gentlemen was very rude and called to say trucks engine light came on and says comes on all the time but didn’t advise me before taking truck.

Lori F. le

Évaluation :

I reserved the truck online. The truck was. It a available so when I arrived the manager made the decision that “I had qualified to a free upgrade to a 15 ft truck”. I did. It want to drive a larger truck in the city in driving rain. My only options were the larger truck or to drive 20 minutes to get the truck I had been promised. I did not have time to drive as I had a pick up deadline. During this stressful 35 minute delay a customer arrived with 10 ft truck that I was able to take. After 45 minutes I was able to leave. To reserve a truck and arrive on time and have it unavailable is not acceptable And then to have the manager act like it was a good thing for the customer is a disgrace leaving his employees to face angry customers. Over all a negative stressful experience that could Have need avoided Had I need told the truck was not available at the time I reserved it or any time prior to arrival so I could make other plans and plan accordingly. Poor poor service Your staff was great by the way

JEFFREY R. le

Évaluation :

Everything went smoothly. I like renting from this location.

thomas T. le

Évaluation :

Other than the move everything was fine. Equipment ran fine, clean and ready to go.

Wilbur G. le

Évaluation :

Good service overall

Rosanne S. le

Évaluation :

I grumbled to the UHaul rep about having to drive 24 miles to pick up the truck in Streetsboro though I lived in Akron with a multiplicity of UHaul carriers around, but everything worked out. I think the rep's name is Will. To him, I apologize for being grumpy when I arrived and thank him for the convenient drop-off location. Everything went fine.

Ralph H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda S. le

Évaluation :

Le client n'a pas laissé de commentaire.

kenneth C. le

Évaluation :

I had an emergency situation where my car completely broke down and I had a Rent-A-Car to get home. I could not bring the trailer back to the original location and they charged me $300 to drop it at another location. I will never rent another vehicle from U-Haul ever again in my life.

PATRICK A. le

Évaluation :

She came out and looked at the trailer when we returned it and said she didn't really see anything. She said, "I suppose you could file a claim if you want to," as though it was no big deal. After travelling all the way from FL to OH I think it's a pretty big deal if something is damaged. One of the chairs is coming apart at the glue joints.

Kory S. le

Évaluation :

Have more help! Store was very busy only one person to help people. She was nice and fast but she was spread to thin.

Bob N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rod S. le

Évaluation :

Different staff at time of pick up and delivery. Both were a pleasure to deal with.

Matthew C. le

Évaluation :

the people at streetsboro U-Haul are very nice they are very helpful they take the time to explain stuff to you help you hook things up well as their job anyways sometimes it's just the little the little things that make it nicer I really appreciate the people at U-Haul in streetsboro thank you for your service

Matt C. le

Évaluation :

We got there everything went smooth she had walked out make sure the equipment was all good to go everything was a turn proper she treated me very well she talked to me and not at me she answered the questions that I ask about another rental she was very helpful

Bob N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric R. le

Évaluation :

Adria is awesome! She is always so helpful and courteous. I'm always happy when she's working and I stop in to pick up something.

Robert K. le

Évaluation :

This location is my go-to for trailers. Friendly, helpful staff. Best place to get propane as well. Keep up the good work.

Richard P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keith B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cindy O. le

Évaluation :

I am terrible with names, but the young lady who was working at the streetsboro location 10/10/19 is marvelous. She is very friendly, quick, prompt and true asset to your company!!!

Mary J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marc F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie C. le

Évaluation :

I’ve never been to a uhaul location that didn’t let you return somewhere else. So I had to use double the miles to take the truck back. They didn’t tell me you had to hit the unlock key to open the bed of the truck so I had to drive back to ask if something was wrong with it. The guy on the phone had no idea why it wouldn’t open. Then they didn’t even give me the dolly I paid for and didn’t realize it till it was too late. Then when I came to return the truck it took a half hour because they only had one person working and there were five people in line. I tried to do a return on my phone but couldn’t get a picture of both the odometer and the gas tank because the truck needed an oil change and the sign for it kept blocking how many miles were still on it. Won’t ever use that location again.

Jodi B. le

Évaluation :

The truck was great! What I am upset about is that about 4 months ago I bought boxes from uhaul because I ran out of the ones I got from work! I would never recommend these to anyone!!! I paid for these boxes, I got the one's from work for free and all of my stuff in the uhaul boxes had mold all over my shoes and clothes!!Only the stuff in those boxes were ruined. I threw out probably 600 dollars worth of just my shoes and not counting the other stuff I had to throw out as well! Some of those shoes were brand new! SO the service and truck were great but I lost a lot of money and belongings because of the crappy boxes!!! Sad I spent money to buy them and they did me no good at all!!!

JAMES D. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES M. le

Évaluation :

Le client n'a pas laissé de commentaire.

george R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronn G. le

Évaluation :

Le client n'a pas laissé de commentaire.

DUSTIN M. le

Évaluation :

The ramp for the truck was broken. The truck itself barely started. Not how I would want to represent my business. The lady who helped me was fantastic.

Kelly P. le

Évaluation :

Le client n'a pas laissé de commentaire.