Le client n'a pas laissé de commentaire.LOUIE ANDREW ALB M.
Customer Reviews for U-Haul of Sunnyvale
Pour nous contacter
Sunnyvale, CA 94086
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.VINCENT R.
Very friendly and helpful staff. Service rapide et convivial.PER J.
Le client n'a pas laissé de commentaire.Alexia R.
I was charged for an extra week of rental. I returned my truck july 26th and then received a bill today claiming my truck was returned today August 2nd. Totally unacceptable. I will never use uhaul again. So disappointing since I have used uhaul countless times. I also was charged for gas refill as well when I returned truck with same or more than when rented.Sara G.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.YUSUKE S.
Le client n'a pas laissé de commentaire.MARTIN K.
The staff was very helpful and friendly. Very highly recommended!Kathleen L.
Great serviceVAN H.
Website did not allow me to extend my rental & phone was a 22-minute wait. Had to go in in person. The staff is very courteous and competent.DANIEL B.
Le client n'a pas laissé de commentaire.ANDREA V.
Yes - the staffs are quick, and fast check in and check out.DARRICK W.
This location seemed under staffed as average wait was more than 20 mins.Peter J.
The customer service rep at the counter was helpful and great. But the self service app turned out to be more cumbersome and painful than counter service.RYAN M.
Le client n'a pas laissé de commentaire.AIME O.
pickup was 5 am but someone changed it to 7 am without informing me. due to that all scheduled mess up.ALOK J.
Very friendly and helpful staff. Excellent experience!JUDI S.
Le client n'a pas laissé de commentaire.SARAH S.
Everyone there super nicePATRICIA D.
The staff is efficient and helpful. I had a reservation for a cargo van but really wanted a pick-up truck. Since they had a truck returned over night, they simply and quickly switched my reservation to the pick-up truck.MICHAEL B.
Attendant took awhile to respond to me, and told me I had to rent or buy a hitch when a UHAUL person at another store said they should be installing it for freeWilliam Z.
Le client n'a pas laissé de commentaire.RADHA K.
Prices are way too high for two hour trip. Service was a little rude. Truck wasn't in top condition.CHARLIE M.
Mobile pick up process was fairly fast and easy. Some suggestions to make the process more straightforward: * Make it clear that additional rented equipment is not in the vehicle, and it needs to be picked up from inside the garage * When inspecting the vehicle for damage, the only time that can be noted is to "dispute" the pictures provided. * The vehicle reported low tire pressure in one of the tires, but a quick inspection of the tire seemed to show that it was fineDavid L.
Le client n'a pas laissé de commentaire.MANDANA S.
Le client n'a pas laissé de commentaire.QI Z.
Le client n'a pas laissé de commentaire.RAVI R.
Phone wait times too long.Tom S.
Le client n'a pas laissé de commentaire.Tailai Y.
employees were great! helpful and efficient.Stephen H.
dropped off after hours, did not interact with employees.Hayri A.
Vehicle is clean and maintained well. However the staff there enter a wrong estimated miles number as 3000 and my card was overchargedFengwen S.
No lmprovementLILLIE J.
Hire more staffDESIREE C.
Le client n'a pas laissé de commentaire.ISRAEL A.
Le client n'a pas laissé de commentaire.GAURAV G.
Le client n'a pas laissé de commentaire.WEDELFREDO V.
Le client n'a pas laissé de commentaire.JEFFREY U.
Nothing the representative was great.DARLENE C.
Le client n'a pas laissé de commentaire.SHINHEE K.
No customer parking lot! Super crowded.EMADEDDIN T.
Keep on doing what you're doing. This was a great experience! The staff were fast, friendly, and helpful. The entire process from booking to return was simple. Prices were exceptionally fair. Merci.JAMES B.
Le client n'a pas laissé de commentaire.TYMUR L.
Le client n'a pas laissé de commentaire.Fernando C.
No reminder email. Did not install the trailer hitch on my vehicle at my given appointment. Did not call me after they completed installing the hitch on my vehicle. I had to call them and inquire whether they were ready or not. (They did not pick up the phone, I called them repeatedly 10 times before someone picked up) When picking up my car, they almost gave me someone else's vehicle. No ID verification. Very dissatisfied with service. Product and installation are high quality, but service is poor.DEV S.
Would have preferred to be able to pickup equipment at my local Uhaul store.RICHARD S.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.LISA C.
The gas was barely at full soon as I drove off it sankMARCUS J.
Le client n'a pas laissé de commentaire.Gil B.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Varun V.
i turned in the trailer two days early and was still charged for the full 5 days. this is not acceptableDOUGLAS N.
Le client n'a pas laissé de commentaire.GUANGLAI G.
Le client n'a pas laissé de commentaire.Dheeraj K.
Wrongly chargedPRASHIL B.
Louis was great. Friendly, knowledgeable and efficient service that got us in and out quickly.JAMES V.
The employees at this location were all friendly and helpful, especially Cass and Luis. They explained the rental and return process well. It made our move less stressful. I will recommend this Sunnyvale location to family and friends.Michelle L.
When we came only one staff was on receiving. So for us who did not have a reservation was not entertained after waiting in line for more than 30min. Even if you look outside you can see plenty of vans parked and even newly returned.Bayani A.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.CARL K.
Le client n'a pas laissé de commentaire.VINEETA S.
Le client n'a pas laissé de commentaire.Ankit S.
Got charged for fuel but brought it back with more Gas than I took it. Can't reach by phone.Jonas B.
Le client n'a pas laissé de commentaire.Richard L.
Very friendly people working there helped me park in the correct spot.CHRISTINE C.
Store manager was very patience, kind, and super helpful! Fortement recommandé!JOHNNY H.
Excellent communication skills and follow up.ALVARO ADAN C.
Apple Maps doesn't recognize this address. And all the pictures and things I have to do make me feel like an employee not a customer. And I filled the tank up more than when I got it. I may take my business elsewhere.DAVID F.
I reserved a motorcycle trailer under my name and called to follow up with Ernesto even gave him my cousin's name Alan Dupre and his cell phone number as pick up person. I even bought extra something (8 $& 5 $)insurance and hook up tips fee. However when ALan Dupre showed up on time within the time frame I check in for 1:50 PM. Whoever helped Alan did not use my reservation and helped Alan as if I never made the reservation as if whoever helped Alan might get extra bonus or commission and MAKING ME LOOK BAD as IF I NEVER MADE SUCH RESERVATION. It is not COOL.ALAN D.
Le client n'a pas laissé de commentaire.Jacqueline G.
Le client n'a pas laissé de commentaire.YOON C.
Le client n'a pas laissé de commentaire.Kartik N.
Le client n'a pas laissé de commentaire.MOHAMMEDASIF H.
Le client n'a pas laissé de commentaire.STEVE M.
Le client n'a pas laissé de commentaire.BRIAN L.
Le client n'a pas laissé de commentaire.AIM K.
Le client n'a pas laissé de commentaire.RIKA M.
Improve the appAmar K.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.MICHAEL B.
Nothing. Pleasant helpful employee at this location as well. Prompt service. Happy happyChristopher B.
Make check out and drop off process easier - takes forever for customer to navigate through self help Trucks are very dirty externally Nobody is answering phone calls even during business hoursNAVEEN N.
Le client n'a pas laissé de commentaire.VITALIY B.
Le client n'a pas laissé de commentaire.HECTOR R.
The code on the van was missing. I had after hours pick up and it was hard to locate the vehicle. Also, the key drop off location was not very clear online while dropping off the car. The location should mark clearly where to park the van when dropping off after hours.Binit S.
Le client n'a pas laissé de commentaire.MANUEL G.
There was a safemove charge of 60 $on my contract. I was not asked or told about this coverage. I called customer service and objected to this charge today 6/27/2021. I was ask to just sign the contract online and I did at time of pickup. This is unethical business. I will dispute this charge if it is not removed.AHMAD Y.
Le client n'a pas laissé de commentaire.Alejandra C.
Honestly, the man working the front counter just didn't seem very happy to be there. But really y'all should reconsider your pricing. It's a little ridiculous how much it ends up being even for short trips.GABRIELA H.
The reps were very unfriendly and seemed impatient.Charmmie H.
Le client n'a pas laissé de commentaire.SOE T.
Le client n'a pas laissé de commentaire.HOSSEIN G.
Quick check in and check out, sent the ending invoices fast. MerciKEVIN C.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.