Évaluations des clients U-Haul of Sunnyvale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Sunnyvale

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Jung-Boo K. le

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long waiting line less knowledge workers relying on just one experienced worker

Stephanie V. le

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I showed up to the store after having made my reservation the day before. I noticed there was a long line, which I had no problem waiting to pick up the rental. When it was my turn, I noticed the individual was the general manager. I asked him if he was the only person working that morning and he said “yes”. I then asked him if that was normal for a Saturday morning & he said “No”. I then asked if his team “no showed” that morning and he said “yes”. I was very impressed with the general manager because he was very positive, knowledgeable, & put his best foot forward despite his team not being present that morning. He made me feel welcome & excited to use your services. After I turned the rental in, the team was present to help us with the drop off. I will definitely be using Uhaul again after having such a smooth day with the rental and being treated really well by the staff. Thank you all for your hard work!

Joseph W. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Irene C. le

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Can get really busy and wait time is long

Elizabeth H. le

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Le client n'a pas laissé de commentaire.

matt g. le

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Apparently I received a citation while using your trailer. I assume it was for crossing a bridge and not paying the toll, although I have FasTrak. I want the actual citation so I can get in touch with the issuing agency and contest it. The penalty is twice the amount of what it would have been if the bridge agency had simply charged the appropriate amount for my truck pulling a two axle trailer.

ARUNA P. le

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I put gas 1/2 tank same as when they are give to me , but they charge for the gas again. i am going to hold this payment when they are going to corrected

beau d. le

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You guys are awesome. I always recommend this location over Mountain View.

Avadhani S. le

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Le client n'a pas laissé de commentaire.

Daophet S. le

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Le client n'a pas laissé de commentaire.

Bonnie W. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Nothing - it was seamless. The van looked like it was new, rental took about 5 minutes, no problems whatsoever.

Jacqui H. le

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Windshield was filthy, had to wash it myself just to drive it.

Jerry B. le

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The trailer was ready when I arrived. I was hooked up and ready to leave within a few short minutes. Outstanding.

Akash P. le

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Le client n'a pas laissé de commentaire.

HOWARD H. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Le client n'a pas laissé de commentaire.

albert m. le

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Le client n'a pas laissé de commentaire.

Fidel L. le

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Let clients know that 9 am Saturday is the busiest time to schedule equipment pick up. Up to 30-45 minutes wait to check in and drive away.

Eyal S. le

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The truck had two dangerous faults: the driver side mirror kept tilting down, and the sun visor fell on me while driving. The clerk who I left my keys with refused to listen, too.

Edward L. le

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Unfortunately our rental truck had an O2 sensor failure which occurred literally 10 minutes into our drive. We immediately stopped the truck and contacted U-Haul's roadside assistance to get help with the issue. U-Haul was excellent with their follow-up, and sent a mechanic to troubleshoot the issue. He even went to get the part and attempted to replace the failed sensor, but the original part would not budge. U-Haul advised that I could drive the truck even though the sensor had failed and the check engine light was illuminated. The truck had no other issues on its four hundred Mile drive. U-Haul gave us an additional five hours on the rental (it was due in at 10 A.M.) because of the time lost waiting for the mechanic to check and attempt to fix the vehicle. They were ready to replace the truck and supply assistance with moving the contents if needed. U-Haul's maintenance on its vehicles has been fine in our experience. There is no way to have been able to predict the failure of the O2 sensor. This issue will not deter me from using U-Haul again in the future.

Reese M. le

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Le client n'a pas laissé de commentaire.

Leonard M. le

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This location could use increased staffing; there was a long line in the morning when I picked up my truck and in the afternoon there was a long line of customers when I drop off my truck. the Uhaul staff was friendly and helpful thanks

karina m. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Promote mobile check in. The line to check in was two dozen people long, well over 90 minutes just to pick up a truck even after checking in. I contacted UHaul and got converted to a fully mobile check in and was able to bypass the line. This definitely needs to be more obvious to prevent backups like I experienced.

Rahul C. le

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The truck would not shift into higher gear several times. This would mostly happen after applying brakes. This caused me a lot of problem driving it on the freeway and was also not safe. I had a lot stuff to move and had arranged the movers to load/unload so didn’t want to go through the hassle of coming in and asking for a fully functional truck as I would loose on time and delay everything. Please have your trucks properly inspected and test driven in real operating conditions and not just driving through the parking lot.

Amer S. le

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Le client n'a pas laissé de commentaire.

Jason M. le

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Le client n'a pas laissé de commentaire.

Dan S. le

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Le client n'a pas laissé de commentaire.

jack a. le

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I don’t understand why I got called when I was a little late.

Steve Y. le

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Le client n'a pas laissé de commentaire.

Jeong S. le

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Le client n'a pas laissé de commentaire.

Dan D. le

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There was only a single person working on Saturday morning, doing both counter check-in and vehicle prep. On top of that, he didn't seem very interested in working quickly to get through everyone in a timely manner. This meant that it took 10-15 minutes per customer to get them set up so, depite being only 4th in line when I arrived, it took close to 45 minutes to get my vehicle. When I did get the vehicle, the employee did not communicate well what needed to be done. He brought the vehicle up, opened the back and kinda wandered off for a few minutes without saying a word. Please have more than one employee working on a Saturday morning (presumably the busiest day of the week)

Krutarth R. le

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Staff was great! Could use customer parking and lower wait times when calling customer service. Waited around 30 mins on hold.

Ralph M. le

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Le client n'a pas laissé de commentaire.

Barbra D. le

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Le client n'a pas laissé de commentaire.

Flordeliz B. le

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Le client n'a pas laissé de commentaire.

JOSHUA S. le

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Le client n'a pas laissé de commentaire.

Indranath G. le

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Le client n'a pas laissé de commentaire.

Selvendran N. le

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Le client n'a pas laissé de commentaire.

Derek P. le

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Le client n'a pas laissé de commentaire.

Lorenz H. le

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Just be nice to your customers.

Kevin S. le

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Rented me a cargo van with a flat tire and had to wait 1.5 hours for roadside assistance. Also took 45 minutes to rent the cargo van when there was only two customers ahead of me. Horrible experience overall

Danny G. le

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Associate was friendly and prompt to help out

Russell C. le

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1) Weekends are busy. There's no excuse for having one clerk checking in truck rentals. God bless him he did his best and I tried to keep things light and make him laugh to improve his day...but good God, one poor soul in line had to wait in line more than half an hour just to buy two rolls of tape! You need to staff up for the weekend. 2) There absolutely MUST be customer parking. There's no excuse for not having customer parking on site. If I need a truck again, I'll be looking for a location with on-site parking.

Scott D. le

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I used the phone app to complete my registration / contract to pickup the truck. The final step was to "go inside to the *front* of the line and pickup your key". When I went inside there were 8 people in line in front of a small desk and no UHaul workers. After about a 3 minute wait, the *single* UHual worker came in, sat behind the desk and started to address the first person in line (I was to the "side" of the line). When I asked if I could get my key, the UHaul worker huffed, got up and got my key and called me "rude". I explained I was just following the process which said, go to the front of the line and pickup your key. So, the employee was rude to me and all of the people waiting in line were acting like I was doing something wrong. I would suggest you provide a *DESIGNATED* phone app line and inform employees how the process is supposed to work.

Paul A. le

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The worker that helped me was kinda rude the truck was dirty and smelled like smoke I hade to clean the window inside because the was a film on it was hard to see out of it

Jon M. le

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Arrived with a reservation at 9am, waited in line for TWO HOURS to get my trailer. When I got out of there at 11am the line was longer than when I arrived. Had a similar experience at this location a month ago when I waited ONE HOUR because "the other guy called in sick". Terrible management, I will NEVER go back again!!!!!!!!!

Samantha J. le

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Awesome guy who worked there. So incredibly helpful and kind. Very efficient and he was the only one there both times I picked up and dropped off! I think his name was Pia??

Andrew Y. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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If there’s a long line give customers option to check out on mobile app. We called in after 3 transfers and was told we can mobile check in and skip the line after waiting an hour in line. Thanks to the lady on the 3rd transfer we didn’t have to wait on the line that moved us only half way after an hour.

KEN S. le

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I had a reservation at 9 AM, I arrived at 8:45. I waited 1 1/4 hours in line. There was one person working on a Saturday of a 3 day weekend!. He had to do everything contracts, pulling up trucks, trailers, etc. By the time I got out was 10:45. I wasted 2 hours. I will never go back!

Gemma M. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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U-Haul made what could be a potentially stressful time moving the least of our concerns. By making a quick and easy ,convenient to rent use and return I would definitely use them again or recommend them to anyone in need of a larger vehicle!

Sambasivam V. le

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3 issues I was issued a $10 off certificate from uhaul as they messed up my reservation but the sunnyvale store said they didn't know how to handle it Second issue the fuel tank reading was much higher in the contract then what was on the truck and they claimed to have fixed it "by signing the contract" but it may not have happened on the backend eventho they said they did Third, when i returned the truck I was hit with a massive fuel charge which is pretty much impossible unless their trucks get less then 4 MPG.

Reynaldo S. le

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- courteous staff - fast service

Oliver M D. le

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Fantastic service. I was greeted by a very friendly member of your staff in the car park who had me up and running in record time.

Danielle F. le

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Le client n'a pas laissé de commentaire.

Dave P. le

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Very large selection, but rude people. Unhelpful and not at all a place I would recommend. Always looking for a way to add charges and not help any customers.

JOSHUA S. le

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Le client n'a pas laissé de commentaire.

Mohankumar G. le

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Place is ok. Instructions on how to drop keys off sucks. Instructions ask to log on to website and enable location. There was just no way to enable location or was not easy to find one. Instructions also say that location needs be enbled to track you were here at the drop off location. Come on uhaul, how can I drop the keys off without physically being there? So, misleading instructions.

Jesse L. le

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Le client n'a pas laissé de commentaire.

Ray S. le

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Le client n'a pas laissé de commentaire.

EILEEN ALVIAR A. le

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Nothing, you guys are awesome!

Chi C. le

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Clerk was not in a courteous manner. Slow in processing

Derek J. le

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Le client n'a pas laissé de commentaire.

Annette V. le

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Don't cancel reservations. Have computers that work. Have staff to help customers so the queue doesnt build up 7 people deep. Don't make customers wait 45 minutes who have a reservation. Proper training protocol needed for employees. I returned the van 2 days early and went somewhere else because the experience sucked so bad

april s. le

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They were efficient and friendly. Very pleased!

Darcy H. le

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Get them a better computer system.

Eric J. le

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Le client n'a pas laissé de commentaire.

Kathy S. le

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Fast and easy. Very little wait time.

Alex G. le

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Thé U-Haul employée In Sunnyvale was very lazy answering questions and rude. He certainly needs customer service training and unit then he should not be in the front counter receiving customers.

Alan S. le

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Very easy drop off and check in. They were a little busy, but their operation and process was smooth, and I was unhooked and on my way in about 5 minutes.

Juan S. le

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Le client n'a pas laissé de commentaire.

Merrill M. le

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Le client n'a pas laissé de commentaire.

Tracy L. le

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Le client n'a pas laissé de commentaire.

Andrii I. le

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Le client n'a pas laissé de commentaire.

Bruce S. le

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Le client n'a pas laissé de commentaire.

Arlon C. le

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Worker was very efficient and friendly, he had us out in minutes. Very good.

Ming J. le

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Le client n'a pas laissé de commentaire.

liz T. le

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I do not understand why the truck was towed from my house. I had misplaced the key; I was told a new key would have to be made. I was not notified that the truck was going to be towed. The truck was fully loaded with my personal belongings read to bring to my other home. Cass took care of me professionally. Thank you Cass.

Ken S. le

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Le client n'a pas laissé de commentaire.

Bonny B. le

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The truck sounded like it was going to fall apart. The guy who helped us was great :).

Casey S. le

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The wait times are really long, even despite choosing “express” check-in online beforehand. But the staff are very knowledgeable and courteous so it is not too much of an inconvenience.

Ryan M. le

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The app check in process sucks. Took way too long to be approved. However, the customer service at the Sunnyvale location was great!

Jiang W. le

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The staff was extremely rude when I returned my vehicle. He tried to charge me gad refill fee although the gas was at the right level, and he refused to listen to me. I would not recommend this place to anyone.

david r. le

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Pita was very polite and attentive to me in my question and concern.

Rayan S. le

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The staff was so courteous n friendly! They picked up the phone and answered all questions I had, the rental process went perfectly and the return was nice and easy. Best U-Haul experience I have had out of the three or four times I have used U-Haul. The manager and the employees are really kind.

Joseph K N. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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Le client n'a pas laissé de commentaire.

Nishant M. le

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There was a long queue on Sunday. It took 1.5 hrs to get the uhaul.

Iza K. le

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It was Easter Sunday. There was only one guy in the entire store. He patiently helped everyone, was really nice and polite despite being swamped. We’ Very impressed!!

Albert H. le

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Le client n'a pas laissé de commentaire.

Josephine M. le

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Le client n'a pas laissé de commentaire.

Tracy S. le

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Everything was great.

marie m. le

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The guy that came to get the truck was very nice and friendly. Good and hard working guys. Good job Uhaul.

sandeep l. le

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There is only one guy at counter .I waited for more than one hour to get a cargo van.

Jiun-Ren L. le

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This location was under-staffed. Waiting time is long even online expression check-in was done ahead of time. There was a long line when I took the key as well as returning it.

theo s. le

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The attendants

Brian A. le

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Le client n'a pas laissé de commentaire.

GArriemor N. le

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Rude and irritating employees especially the samoan looking employee.He shouldn’t be working for customer service.

Glenn A. le

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Le client n'a pas laissé de commentaire.

Christian F. le

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Le client n'a pas laissé de commentaire.

vladimir k. le

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Le client n'a pas laissé de commentaire.

venkata a. le

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I don't want to recommend to anyone due to too expensive.

Vamsi Karteek D. le

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The vehicle was not in good condition. Rear view Mirrors and parking leavers are loose. I did not feel safe while driving it. I was just hoping nothing goes wrong. No one showed us how to operate the vehicle. I had to search and figure out everything.

Ameya C. le

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There really needs to be some sort of parking provision for customers on-site. You have to sometimes walk a block and a half to find street parking.

MaryAnn M. le

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Le client n'a pas laissé de commentaire.

Irene C. le

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This place is always busy and the staff nice but overwhelmed! Wait can be up to an hour, with a reservation =(

Boris V. le

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Great staff but very often heavily understaffed.

Yipei Z. le

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Le client n'a pas laissé de commentaire.

Pedro C. le

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Le client n'a pas laissé de commentaire.

Sean S. le

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Having more than 1 person working behind the counter would speed up the process of getting a truck. We had to wait 30 minutes past our scheduled pickup time because 2 parties ahead of us in line were trying to rent trucks as well.

Suleyman A. le

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So far so good during my rental.

Bastian K. le

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I have no idea why on a Sunday morning there's only a single guy who has to handle a customer line that is out of the door. The guy was very professional and still very nice even though you could see he was super stressed. Nevertheless it took me more than an hour to pick up a trailer. There's definitely room for improvement.

Hoa V. le

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Le client n'a pas laissé de commentaire.

Alexandr K. le

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Le client n'a pas laissé de commentaire.

robert d. le

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Hi You guys charged me $15300 for some black marks on The vechicle!!!. Not dents or scratches , just markes? I would call this practice “nit picking”’ it sure ruined a Otherwise ok experience !! Ty, Bob Desmet

Robert C. le

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Le client n'a pas laissé de commentaire.

eduardo c. le

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Great service

Edward B. le

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Easy rental & teturn

Dalvinder S. le

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Good

Frank R. le

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Le client n'a pas laissé de commentaire.

satnam s. le

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Le client n'a pas laissé de commentaire.

Ed F. le

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Le client n'a pas laissé de commentaire.

Ruben V. le

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There should be a dolly strapped up to the truck for people to have the option to rent also why are we waiting forever to know the balance on our bill still waiting for a response it's been 2 days

Andrew K. le

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Le client n'a pas laissé de commentaire.

John S. le

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I rented a cargo van. Seemed to be very low mileage, almost new. So was very disappointed to discover air conditioning not working --- seemed completely dead, after several attempts to get it working. And today was the warmest day of the season.

John T M. le

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Le client n'a pas laissé de commentaire.

theo s. le

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Le client n'a pas laissé de commentaire.

Jesus T. le

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Customer service was awesome !!!

lucinda p. le

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Both the check in & check out's were very very friendly & helpful. Thank you

Darcy H. le

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Make parking available.

Janet M. le

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Customer service was very poor. Manger left the building while customer were waiting to go change his shoes at his home.

Fred T. le

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Everything was acceptable

Joe V. le

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The trailer leaked all over furniture. Some stuff might be ruined I don’t know yet. Still waiting for it to dry out. I think I should have been credited for something. Also the passenger side tires had 7psi and 14 psi in the tires. The driver side had 44 psi. Road hazard.

Jon M. le

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Had to wait 30 minutes just to get to the counter due to someone calling in sick. Cass was a one man show, and did the best he could, but the long wait was frustrating for the customers. Not sure if the owner/manager made an effort to bring in replacement help, but he/she should have!!

Suzanne R. le

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Le client n'a pas laissé de commentaire.

Christine S. le

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Le client n'a pas laissé de commentaire.

Irene C. le

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Faster equipment pickup (I waited an hour) and better equipment drop off organization (there were trucks and vans all over)

ANAND MAROTRAO P. le

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Need to have customer parking as well

Marius S. le

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website for drop-off was hard to use; its login flow failed afaict so in the end I just dropped keys in the slot. consider a mobile app and advertise w/ qr code at drop-off spot and on the contract. Especially if the flow needs location and camera access.

Dennis M. le

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At pickup time there was only 1 person on duty doing checkins.

richard p. le

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Le client n'a pas laissé de commentaire.

JianZhong L. le

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Professional staff and superb service. However, I wish to express my displeasure with your online reservation system, which led my cancellation of a reservation last night, even though the type of vehicle is available at the pickup site as I walked in today.

Anna M. le

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Nothing.

Mohammed A. le

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Le client n'a pas laissé de commentaire.

Samuel G. le

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I use U-Haul on a regular basis and Sunnyvale U-Haul is by far one of the best in the area...

Larry M. le

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Le client n'a pas laissé de commentaire.

Venkata T. le

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Le client n'a pas laissé de commentaire.

Dmitra A. le

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Le client n'a pas laissé de commentaire.

raul d. le

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Great customer service and very professional

David G. le

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Tire Leaked. Agent spent 5-10 minutes filling tire at time of rental. He knew it was a problem at the time of rental. The low tire pressure light was on again by the next morning. The tire leaked throughout 4 day rental. The same agent was brusque with customers. Another customer was using UHaul's cell-phone app checkout, but the agent refused to point him to the key while helping me. There was only one agent, and I waited for 4 customers in front of me to rent their vehicles before I could return my vehicle. Agent charged me full $150 deductible for cuts on the plastic portion of bumper that I would consider normal wear and tear on a vehicle intended for moving cargo.

Qiang K. le

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Le client n'a pas laissé de commentaire.

Massimiliano d. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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The two people I interacted with were great, they were friendly and knowledgeable.

Fabian R. le

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Excellent customer service.

John S. le

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Le client n'a pas laissé de commentaire.

Kate K. le

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Justin helped me out today. He was very nice and for being the only person there he helped many people effectively. I appreciated his customer service. Check-in was a breeze and checkout was quick as well.

elmer s. le

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I had a very rude service. The people working there seemed very unwilling to help. Which is NOT acceptable when you are the one paying. Also to add on they didn’t even the the mileage of the truck before I got it. So they wanted to charge me for a bunch more extra for their mistake. AND they still charged me 3 miles extra that I didn’t drive. Also keep in mind this took over an hour. People are busy and a simple drop off should not take that long. I DO NOT recommend this location to anyone. There are a few others around the area. This left a bad taste in my mouth, I am very disappointed since I’ve used uhaul many times before. I wish a better experience for anyone else.

James M. le

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Le client n'a pas laissé de commentaire.

Cheri K. le

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The app check in process was way too slow, including pages that didn't fully loaded and the application approval process took over 10 mins with no response from an "agent" when I typed into the chat option. When I went to the store for an in person agent, there was only 1 person working that resulted in waiting over an hour

GREGORY C. le

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Le client n'a pas laissé de commentaire.

Candice V. le

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Very long wait to check out a reserved truck. 45 minutes in line, only one person was working a very busy location.

Alexandre M. le

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Le client n'a pas laissé de commentaire.

Jeffrey O. le

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Have more than one clerk working. Took 30 minutes to get my rental as there was a queue and only one person behind the counter. The van was fine except it had a really bad smell. Glad I only needed it for a few miles.

frankie d. le

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Le client n'a pas laissé de commentaire.

Corinna D. le

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Truck was not ready with moving supplies. I had pre-paid for a dolly and furniture pads, but when I checked the back, they were not there. Also, when I arrived, I told the guy standing behind the desk that I was here to pick up a truck, and instead of saying hello or anything, he just walked away after looking at me annoyed.

Tony Z. le

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Everything was just fine

Dmytro S. le

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I wasn't notified that cargo security belts aren't included by default.

Maria Z. le

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Le client n'a pas laissé de commentaire.

Vikram S. le

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The billing is incorrect since I am charged fuel surcharge even thoguh I returned with more fuel. I spent 30 mins on phone on Sunday and again 45 mins on Monday , without any resolution . On Sunday The store rep called me and said store manager will contact me after lunch and he never called and instead charged more money from my credit card .

Youngjin K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mitesh S. le

Évaluation :

Provide some limited customer vehicle parking. If you can at least make provision for limited parking, then you can also add reserving the spot along with the truck.

Jayendran S. le

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Le client n'a pas laissé de commentaire.

Mike C. le

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Le client n'a pas laissé de commentaire.

WILLIAM N. le

Évaluation :

professional. prompt. helpful. very well organized.

Frederick Z. le

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Got switched to this location at the last minute. It was 30 miles away from my house instead of 2 miles and then when I got there, there was only one person running the counter and the guy in front of me took half an hour to check out. It took forever.

Anthony R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marcella G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tracey D. le

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Le client n'a pas laissé de commentaire.

Suzanna U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alexander H. le

Évaluation :

Cass was so great and helpful!

Don N. le

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Le client n'a pas laissé de commentaire.

Vijayasekhar M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Abilash M. le

Évaluation :

It would he awesome if there was parking available at the location for park our cars when renting the vans for a few hours. Luckily there is street side parking available on the main road outside.

CAROL M. le

Évaluation :

I

Irene C. le

Évaluation :

Drop off was a bit crazy at the end of the day. The entrance was blocked off by all the returned trucks, and the "exit" was also crammed with returned equipment. I think a better return process can improve the traffic flow

Lauren S. le

Évaluation :

Le client n'a pas laissé de commentaire.

RON J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yvonne Marie G. le

Évaluation :

I am a frequent renter and the manager always remembers my name and is very kind!

Michael V. le

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Great Servuce, myles was courteous and prompt

Joe D. le

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Le client n'a pas laissé de commentaire.

Samuel G. le

Évaluation :

Great service and staff...

ly n. le

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They are so friendly.

Juan S. le

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Le client n'a pas laissé de commentaire.

Ramasubramaniam S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sunil S. le

Évaluation :

After waiting for more than an hour we were told that without reservation you cant have vehicle. In spite of multiple vehicles of the asked type of vehicle available, we were given an expensive one.

william s. le

Évaluation :

Le client n'a pas laissé de commentaire.

David P. le

Évaluation :

I really like the Sunnyvale Uhaul location. I would give an excellent rating if the location would have had more staffing on Saturday, Feb. 23. Overall though, I recommend and will be back.

rick k. le

Évaluation :

completely satisfied with my experience. would do it again and recommend to others. keep up the good work!

Thomas B. le

Évaluation :

Hmm... I can't think of a way to improve. Even though the store was getting crowded, your Employees kept their sense of humor and were efficient without being rushed. As someone more famous than I once said: "I'll be back!".