Earl B. was extremely helpful and patient in the check out process and got me on the road with professionalism and kindness. Couldn't have asked for a better experience.
CHARLES NollCustomer Reviews for U-Haul of University City
Testimonials From Recent Customers
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Keep up the good work it's hard because people aren't caring but there a lot of us that do thank you
Gary MotenThe two gentleman that was there was very helpful and Pleasant and made easy for me to find what i needed and wanted
juanita morrisNothing. the customer service reps were excellent. They were timely courteous and professional.
Jacqueline WILLIAMSEarl B has great customer service! The only thing I noticed I received a van with the passenger side car mirror was cracked. Besides the van was clean and well maintained!
alexandria montgomeryGreat customer service at the office .
Tiffany Perkins1 complaint we I brought truck back the gas was 3/4 full and it was checked in with less was overcharged $20
CARL WHEELERAwesome customer service..👍👍👍☝️☝️
RHONDA PINCKNEYIt was so complicated to do the auto pick up. The website didn't have easy to find the "pick up my truck" and when I got the employee help, the website asked me to get the keys in door 1. But nothing was there. The checkout page should be easier and faster.
Amanda BernardesWe ordered a dozen blankets and they weren't there - we were told "oh well," when we asked what we could do since we needed blankets for the move. My driver left. I called another location and they had the blankets so sent my driver there to pick up a dozen blankets. I gave my credit card # on the phone for that reservation. When the driver arrived, he was given blankets but told her had to put on his credit card. When we got to our location my our move and opened the pack of blankets there were 6 and not the dozen we paid for (they were folded so it looked like a dozen) Very disappointing service and responses to issues.
Joe SelfridgeLet debit cards be applicable
MICHEAL MORRISONVery easy check in and out
Carla MatthewsRien
BERTA KASONGOFirst truck given had no gas. Second truck only had half of gas left. Discovered that back of truck was filthy
Thany SonThe inside of the rental can cargo area wreaked of dog or some other kind of pet , smell of uncleanness, not human.
David ThompsonEverybody here seems to be unhappy with their job and gives halfway service.
Sabria CampbellThe gentleman that serviced my contract in the beginning was very helpful and pleasant. When I dropped the truck off, a different gentleman and young lady was the same. Awesome customer service both time
Torrance YoungThe staff I interacted with were incredibly helpful and made the process very easy. There was a lot tan incident with the person who has my truck before me and they worked to help him get his item back and to not interrupt my move. They did great!
Sheridan SmithI had a great experience. I would definitely recommend doing your reservation online!!!!
Germirah DaileyDon't rent vehicles with the check engine light on and oil levels are low. Don't try to change the rental agreement
Derick Taylorvery happy with this location and always rent from here! thank you!
Sayantan BiswasSomeone hit my car with a U-Haul truck and I was given the run around with no assistance. However the staff admitting to seeing the person go in the direction of my car. Also on my return the vehicle was there and staff tried to state there was new damage to the vehicle
Nieesha CookThe young man - service representative - was very professional and friendly. I would definitely refer people to see him, because of his servicing my needs and I will refer others. Merci.
Stephen ShawLe service à la clientèle était génial. The gentleman there on the morning of 12/22 was a breath of fresh air. He was polite, informative, fast moving, and even had a sense of humor. There was no negative energy or delay. Using the website was impressively easy too. You can improve by making sure to hire more people like him.
David RaineRien
Dexter RandoffThere great
Maurice SweetingErnest was extremely helpful, he's pleasant, funny and very caring, customers really like him he is a good multi tasker!!!!!
Elizabeth LewisVery good customer service skills.
corey natayaThere was only one representative to assist customers. The wait was VERY long.
joan tolbertTop notch service. The gentleman who rang me out was super friendly, super helpful, and was doing an excellent job juggling multiple customers at once.
kathleen glasheenImprove online checkin doesn't work endless buffering have to repeat inputting info already submitted other than that everything is fine
Carl WheelerBest u-haul! Staff is always communicative, friendly, and helpful.
Laura SeltzerThe staff was efficient, professional, courteous and friendly.
Rachel HonoreGreat!
Cole ChapmanImprovement not needed. Shout out to the employee that helped me through my difficult time.
Erlene MaloneFire the man who likes to wear an orange beanie, he's rude for no reason. My partner and I were short on money for the gas and late fee and upon asking this man, he did everything but answer our question. We were upset and tired from moving all day and he just angered us even more. On top of the fact that he caught an attitude with a nineteen year old (my partner).
Julie PaulThe man working managed a very dynamic and crowded lot with a good attitude and helped me finish my move with a smile on my face. He was also very strong and helped me detach the trailer from my car. 10/10
William FreemanThe weekend hidden rates should be known before arrival..
Brian WallaceThe employees were very helpful. They were knowledgeable and welcoming. They showed amazing customer service.
Laval Pinckneyparticularly the front desk agent was pleasing and super friendly/helpful.
MANUEL GONZALEZ CANCHEThe men in this location was Extremely rude. I asked then why did the self check in have one price, but they Gave me a higher price. One of them even Saud " I can't take these people no more" I was over charged in fees. Uhaul lost a customer. This was one of the worst experiences I ever had.
Madeline HutchinsonVehicle was dirty with dirt and water in back and dirt throughout all of the front. Unacceptable
JENNIFER WILSONExcellent customer service
Keith JacksonThe representative I spoke with was unprofessional, she called me a liar and referred to me as criminal because she claimed that the photo on my driver license was different from my present day photo so I was someone else claiming to be someone after I told her that I am now so the both photos can't be the same. And she insisted that I was not the one.
George Wiles