Évaluations des clients U-Haul of Vallejo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Vallejo

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Chet S. le

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I think the Vallejo store did an excellent job. It was a little crowded when I got there but that should be expected on a Saturday morning around 8:30 - and they were as efficient as possible in handling all the customers. Truck worked great and return was super easy. Thanks a lot!

Philip O. le

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Online reservation was a waste of time and very frustrating.

Roberta B. le

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Customer service was precise and courteous.

Lauren W. le

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I reserved a 20 foot truck over a week in advance for the Pittsburg, ca location and I was emailed two days in advance that the pick up location changed to Antioch, CA and was Guaranteed pick up for 0830 on February 15. I drove an extra 20 minutes to get to this location and arrived at 0830 for the self check in and it said it was not available for this order. I waited until 0900 when the location opened and I was informed that they did not have a truck for me, even though the email stated it was guaranteed at this location. They told me to go to Vallejo, CA because that is where the truck is that I reserved. This location is 40 minutes away and I was never Informed via phone or email that the pick up location had changed again for the 2nd time. I called the Vallejo location was was informed that my truck was not yet “scheduled” even though I booked online over a week prior. I called the number they gave me and was told that my pick up location changed late the night before picking up and I was not informed about the change. This caused me to miss out on two hours of the moving people i had standing by to help. This was a huge inconvenience and I was only refunded the $50 fee that holds the truck. Since I was told 3 separate times that my truck was guaranteed to be somewhere, when clearly it was never guaranteed. This was the extra stress that was completely unnecessary to deal with on moving day. Booking in advance was supposed to allow me to avoid all of this run around scrambling to find a truck. Next time I will be using another service for moving.

Peter K. le

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Parking is a bit difficult

Lonney S. le

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Nothing doing a good job

Sandra M. le

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Le client n'a pas laissé de commentaire.

Mary C. le

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More people working to check in people on Saturday mornings. Having a ramp for the 10 foot vans/ trucks.

Jacqueline N. le

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More lighting at night for after-hours drop off.

Deanna R. le

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Nothing. ...great service

Jessie H. le

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Le client n'a pas laissé de commentaire.

Walter M. le

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Excellent and very kind staff

Jamar W. le

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Le client n'a pas laissé de commentaire.

Briana F. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Tammy N. le

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Charged four equipment I never received

Latisha M. le

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Too expensive for a 2 hour return

Sidney B. le

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Le client n'a pas laissé de commentaire.

Clive M. le

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This is a very poorly run location with not enough staff to do the job. When we arrived our van was no ready because it needed a new battery - why make the customer wait for this? Furthermore, the staff behind the counter was rude and did not reflect good customer service. Returning the van was also chaotic as it was not clear to anyone what the process was - whether to wait in line inside or give your key to an outside employee - took much longer than it should. I will not recommend this location and will not use it again. You need to do better than this.

Kimberly T. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Vincent H. le

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As usual the Customer Service Representatives that man this U-Haul in Vallejo on Sonoma, are very courteous, friendly, and efficient. Thanks again!!!!

Rodrigo T. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Mallory W. le

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I love the service a this location! Everyone is extremely hardworking, efficient, and professional. I use them a lot for business and actually look forward to going there! The only feedback I have is that I wish the trucks didn't have such a strong fragrance when they've been cleaned (and they are always very clean, which is awesome). I wonder if there are any fragrance free options. Other than that, it is always a pleasure and I'd recommend them to anyone (and have)! Thanks for doing a great job!

Leilani D. le

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Le client n'a pas laissé de commentaire.

Maryrose W. le

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Le client n'a pas laissé de commentaire.

Bridget D. le

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Le client n'a pas laissé de commentaire.

Meya H. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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I returned the equipment 3 days early only to find out that i paid for a flat rate. This should have been disclosed at the time of rental. Customer service was supposed to call me to confirm my rental the day before. I went to the location to find out that my reservation was placed at a different location. I wasn't notified and the other location was 18 miles away. This was very inconvenient and fustrating.

Randy C. le

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Le client n'a pas laissé de commentaire.

Glenn C. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Very helpful and professional

Jeffery K. le

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Le client n'a pas laissé de commentaire.

Ersel O. le

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Manager is a fraud, he charged extra money from me, he is discriminatory, he insulted me. In my opinion he understand I’m immigrant and he framed me and he used my insurance on former dent. I definitely didn’t do any dent or harm or accident. If this problem will not solved I’m going to get an attorney. I am a decent person and I am a legal immigrant. I didn’t involved any accident on that day, I didn’t do any dent or anything else. You should solve this problem or cord will solve it.

salt C. le

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Le client n'a pas laissé de commentaire.

William S. le

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I frequently rent a motorcycle from this location. The staff is consistently courteous, helpful and efficient.

David L. le

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The staff was professional and personable. The process was smooth and easy.

Kevin D. le

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Le client n'a pas laissé de commentaire.

Robbie H. le

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Great customer service and smiles!!!

Michael R. le

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The team of people who were in charge at my time be there was very knowledgeable about everything that I need.

Garrett F. le

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Replace windshield wiper blades

Vincent C. le

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The location is always prompt, well taken care of and helpful. All the guys there are A1 and I’d recommend to everybody. Always a good experience at the Vallejo location

Rebecca R. le

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Check in lady, did not catch her name, was very friendly and helpful

Scott Z. le

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Ease up on the cleaning fluid or bug spray. It stinks.

Mary O. le

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Le client n'a pas laissé de commentaire.

Harry N. le

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Excellent Service....

Keisha S. le

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Le client n'a pas laissé de commentaire.

Frederick L. le

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Great, efficient, professional service. Good value. Rented a pickup, which ran very well.

Lawrence V. le

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Everyone was courteous and very professional, the truck was clean and well maintained. I will definitely go back to u-haul the next time I need to rent a truck or van.

Wanderley R. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Jacqueline B. le

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Le client n'a pas laissé de commentaire.

Joseph U. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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Quick and easy check in, check out

Steven A. le

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Le client n'a pas laissé de commentaire.

Anastacio M. le

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Le client n'a pas laissé de commentaire.

Lisa W. le

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I love the services u guys give keep it going

jim P. le

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Very happy with the service the staff provided.

Walter F. le

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Le client n'a pas laissé de commentaire.

Saul S. le

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I like these people very much they answer all the doubts that I have.

David A. le

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Le client n'a pas laissé de commentaire.

Cheryl P. le

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Le client n'a pas laissé de commentaire.

Marlenea W. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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#1 First I was told that all of the vans (7 of them ) were all rented or on hold , so I had to rent the 10 footer ( the next size up) this was at 7:00 am. and returned it by 9;30 am .I checked again at 11:30 am , 1:30 pm and 3:30 pm. all of the vans were still there ! #2 that 10 foot truck only get's 4 MPG Oh My God , i used to drive Big Rigs my old 18 teen wheeler got 5 to 6 mpg so it's a fucking gas pig ! It should get around 8 to 10 MPG what up with this ! SO I WAS LIED to and given a gas pig WHAT a great company !

Lisa W. le

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Just continue the services you have cause it’s awesome and it’s not like going to your local uhaul cause they have you covered. Very much appreciate u guys. Happy new year

Elizabeth M. le

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Great place, the guy helped me replace a blown fuse on my car that caused a trailer tail light to malfunction. He was so pleasant, reassuring and helpful!!!

Sheree B. le

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Le client n'a pas laissé de commentaire.

Rashea N. le

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Le client n'a pas laissé de commentaire.

Rod D. le

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Le client n'a pas laissé de commentaire.

Antonio P. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Wayne W. le

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See my previous comment. Gentleman had no choice but to charge me an extra 2 miles plus tax. Insufficient miles included in the flat rate charge.

Lowell R. le

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Excellent truck, prompt and efficient service at the location for checkin and checkout.

William S. le

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Le client n'a pas laissé de commentaire.

Gilbert E. le

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Le client n'a pas laissé de commentaire.

Wyman J. le

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Le client n'a pas laissé de commentaire.

Kyle G. le

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Can I have a little discount the next time I needed your services please? Thank you

MARCO H. le

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Le client n'a pas laissé de commentaire.

Denise L. le

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Calvin was extremely helpful and accommodating. I will never forget the wonderful service I received from him. He made the move to my new home easy.

Nathaniel T. le

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Le client n'a pas laissé de commentaire.

Erik H. le

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Gas tank was at 1/4 so I had to fill up immediately, which is an inconvenient way to start a rental. The first two trucks that were assigned had a dead battery and the second a new windshield that still had blue tape on it. The fuel level and mileage were incorrectly recorded on the contract which led to issues later at return. The location is convenient off the highway but dangerous to exit from with traffic.

Rodrigo T. le

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Le client n'a pas laissé de commentaire.

Sandra S. le

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Le client n'a pas laissé de commentaire.

Theresa H. le

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Le client n'a pas laissé de commentaire.

Helga G. le

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Le client n'a pas laissé de commentaire.

Peter W. le

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Le client n'a pas laissé de commentaire.

Lester E. le

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Keep on doing what you are doing

Dina M. le

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Le client n'a pas laissé de commentaire.

Douglas P. le

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Le client n'a pas laissé de commentaire.

Joselito S. le

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I used the app to reserve the truck, and Inneeded it earlier than I was promised for it to be ready and when I called the truck was available earlier than pick up time which saved my crew and I time. Great staff and customer service. The guy was singing Christmas song which I almost joined in ! Hehe! id recommend this place

Mariatheresa G. le

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Excellent service from the Owner Mr. Carl Sr. and all the staffs and the last staff I spoke to is Mr. House his very understanding and very calm. Thank you for the excellent service I received from the U-Haul Vallejo in Solano Ave. (Location). Happy Holidays to All !!!

Kevin T. le

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Le client n'a pas laissé de commentaire.

Larry L. le

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Lack of accountability has led to a lack of trust with U-haul, be it the Concord, San Ramon, Vallejo locations I was bounced around to, or Corporate that I had to work with last weekend to find a truck after my reservation was bumped. The move was stressful enough and the fiasco with U-haul compounded the stress. After my reservation didn't come through, I was told the one and only truck available for my move in Castro Valley was 45 miles away in Vallejo. When I got there, I was told I shouldn't park my car over night; that it would be broken into. This resulted in (4) round trip treks out to Vallejo. That resulted in mileage and gas I was accountable for and (4) bridge tolls, and about (4-5) extra hours of my time. I already wasted (2) hours between the Concord and San Ramon locations before Corporate told me I'd have to go to Vallejo or no truck. The worst part was that each place I went, they said it was out of their hands, that they hate it too, when Corporate bounces reservations. I asked if I could get some form of compensation and they said they couldn't help me. I asked if they had other trucks, they said they couldn't help me, they said I'd have to talk to Corporate. Corporate said they didn't understand why I wouldn't just go to Vallejo. They said they'd give me $50 credit for mileage. I told them it'd cost me more than that, they said that's all they could do. Their original estimate for my move was $256. The total cost was $500 (with gas) and six extra hours of my time and one hell of a lot of stress. I'd be willing to give Enterprise or Penske even, a chance, next time. May cost a little more, or not.

Robert A. le

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The associate/owner who handled us when we picked up the truck was outstanding. Knowledgeable, personable, etc.

Timothy K. le

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I reserved a 20' truck. I was provided a 15' truck. i was told it had 1/8 tank of gas. It ran out of gas in less than a quarter mile. It took an hour and a half to resolve the situation. Worst U-Haul experience ever. I'm telling everyone I know.

David F. le

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even though I was not able to rent the exact piece of equipment that I had reserved, The manager was very accommodating and put me into another piece of equipment that worked very well for our move. Thank you very much.

Anntheia F. le

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Le client n'a pas laissé de commentaire.

Lee B. le

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asssddd

David L. le

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staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.

Joseph S. le

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Nigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.

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