Évaluations des clients U-Haul of Vallejo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Vallejo

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Niesha A.
Évaluation :

GREAT SERVICE

krishan C.
Évaluation :

Service was fast and professional. Courtney is always polite and helpful. I know she will get me the truck I need and make the process go smoothly. Courtney and Calvin are the reason we keep coming back and refer our customers to this location.

Gregory A.
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Greet customers. Prioritize customers at counter.

MELISSA T.
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Le client n'a pas laissé de commentaire.

SHELLY N.
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Le client n'a pas laissé de commentaire.

Alice W.
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Le client n'a pas laissé de commentaire.

Gilmore U.
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Le client n'a pas laissé de commentaire.

Antonio V.
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Le client n'a pas laissé de commentaire.

Sean K.
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Le client n'a pas laissé de commentaire.

Chelsea A.
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Everyone had a good work ethic and attitude. Would use again.

LAVINIA W.
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The line is always really long. They need a few more cashiers at this location . Other than that everything was perfect ...

Brett R.
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I rented from you Dublin ca location got there after doing from San Diego to be told it was up in Vallejo. 40 min north. The guy there was awesome. Got to murrieta and flat tire. Wasted my morning waiting to get it fixed.

Israel N.
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Le client n'a pas laissé de commentaire.

Dexter H.
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The customer is always right. Always. Even when the customer is wrong you say “ ok Right although our policy states .... “ don't just be an out right ass hole and make things even more inconvenient for the customer. I deliver mail to this business I see the employees every other day. I'll make sure not to rent again.

Yolanda M.
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Unfortunately, due to the environment, I am not sure if you could help with this. Due to unforeseen circumstances I had to drop off after closing (it was maybe an hour or less). A man with mental or drug issues was on the property and I could not safely leave keys in drop box. I could not even visually see where the Dropbox was. The man remained close to the vehicle picking me up as well as the truck.

Jeffrey A.
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Le client n'a pas laissé de commentaire.

Mike N.
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Le client n'a pas laissé de commentaire.

MAURICE G.
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Le client n'a pas laissé de commentaire.

Christopher E.
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offer better deals with in the California areas like one city over. Like the advertisement say on the truck 19.99 inner city unlimited miles especially in this COVID-19... just a thought! as much as i paid for 2 hours i could have rented a truck from Enterprise for all day! with unlimited miles.

RICARDO V.
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Le client n'a pas laissé de commentaire.

Ezequiel N.
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I reserved a dolly a week ahead of schedule along with a truck. The day of picking up the truck I was told there were no dollies available. Seems someone isn't looking at reservations before hand to assure they can accommodate the customer.

IRWIN O.
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Le client n'a pas laissé de commentaire.

JAMAR W.
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Le client n'a pas laissé de commentaire.

Yoleta J.
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Le client n'a pas laissé de commentaire.

Alicia G.
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Manager extremely helpful and accommodating. Great attitude and excellent customer service.

Knina H.
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Le client n'a pas laissé de commentaire.

Kathleen B.
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Le client n'a pas laissé de commentaire.

billy D.
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motorcycle trailer had oil on the flooring which was a little unsafe

Kison S.
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Le client n'a pas laissé de commentaire.

julie B.
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Maybe check to make sure all tail lights are functioning. Previous customers wouldn't know if out unless someone following to destination. Our brake light and turn signal on passenger side was out but I had someone following me. We did inform the location so they could get it repaired. Everyone was very pleasant and processed us quickly. Check in online expedited it even more. Thank you

William L.
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FIX the travel route to the freeway. It was hard to get back onto the freeway.

Mark S.
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Staff was great, followed COVID precautions. Greatly appreciated

Crystal W.
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Le client n'a pas laissé de commentaire.

Gregory A.
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Le client n'a pas laissé de commentaire.

Andrew R.
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It was just right

Tom S.
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Friendly, helpful employees. Check in & out was very easy!

Anthony L.
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Le client n'a pas laissé de commentaire.

Lela L.
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Le client n'a pas laissé de commentaire.

Frederick A.
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This location is fast, courteous, efficient and professional. There has been a huge turn around since i last rented here! VERY SATISFIED!!!

Kyle W.
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Never use U-Haul. This organization does not care about you or your business. You will never be provided with the equipment you reserved where you reserved it. You will not find out that your equipment is not available until 24 hours before your reservation date leaving you no time to contact a competitor. Never use U-Haul!

MARY S.
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Le client n'a pas laissé de commentaire.

Linda H.
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Line always long, workers move way to slow.

TERESA A.
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Le client n'a pas laissé de commentaire.

Kasey C.
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The truck is maintained well, and the inside of the truck was clean. The outside was muddy, but that was not an issue for me. Great service and friendly employees. Easy to find location.

Dwayne S.
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You are great, as far as I am concerned you don't need to do anything differently

JAMES J.
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Le client n'a pas laissé de commentaire.

Cherise C.
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Le client n'a pas laissé de commentaire.

GREGRI D.
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Le client n'a pas laissé de commentaire.

Zoran K.
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Le client n'a pas laissé de commentaire.

Wayne C.
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Manager (Calvin) was extremely helpful.

Milton W.
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Calvin GM racially profiled me. I also didn't feel safe or clean in that location. No contact was not enforced. I was very disgruntled.

Ieshia R.
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Parking for your customers. I don't like to block anyone. Thanks

Scott H.
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Le client n'a pas laissé de commentaire.

Juan V.
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Online reservations are sketchy but the crew on Solano ave is awesome

Cameron R.
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Le client n'a pas laissé de commentaire.

Josefina R.
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Le client n'a pas laissé de commentaire.

Nathan B.
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Location was dirty but tenant was nice.

Rosemarie D.
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The employees are very helpful specially it was my first time renting at uhaul Mr Degolado i forget his first name he was very professional and very helpful and has good attitude he help me when i picked up the truck and when i return it i only rented for 1 day and have to extend 2 day i bought the insurance but i thiught it was $20 for the time i rented but found out it was everyday he adjusted it for me w no problem at all and only chrge me for 1 day. Robert is also very helpful who help me on returning the truck i explained to him yhat the dally i rented was never used coz i bought glass sliding door and that would not word it need to be carried by 2 people and the dally cannot be used he was happy to adj for me. Had a very good first time experience. I wl be a returning customer and highly recommend this place

Napoleon L.
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Le client n'a pas laissé de commentaire.

BRAD T.
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Le client n'a pas laissé de commentaire.

Michael L.
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Reserved a truck and trailer combo a week in advance. Day before pickup, am told the trailer isn't available. There isn't one anywhere, closest one was 300 miles away. That isn't a joke or an exaggeration. So now I have to pick up the truck at one location, drive 40 miles to another to pick up a different trailer. Same size, just uncovered. I get there, they have no available trailer. It is eventually resolved but if nline check in for reservation should let you know if the equipment you are reserving for isn't available. It was extremely annoying

John K.
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Le client n'a pas laissé de commentaire.

Edward A.
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You online reservations suck big time! You offer to reserve a truck online, I reserve the truck, then you call me the night before my move and tell me you don't have one available! I will never use your online reservation process because it sucks!!!!!

Anthony S.
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Staff was friendly and helpful. Equipment was clean and ready. Thanks Calvin.

Richard J.
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Cargo area was filthy. I had to sweep it out before I used it. No pre inspection was done with me. Air conditioning smelled like cigarettes.

jessica V.
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Have the truck available as promised at the location the day and time the reservation was made. Accommodations were made, but definitely not what I expected or requested.

Makenzie O.
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This location did a wonderful job! I had originally had a contract with another location and made the reservation a month in advance. They waited until 1 day beforehand to tell me that they never have the size truck available that I ordered. I am extremely disappointed in Uhaul for this poor organization. But after fighting for an hour with customer service, I was able to get moved to the Vallejo location and was very pleased with their service (despite the inconvenience of having to drive so far out of my way due to the earlier error).

Pleshette B.
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The location was clean as so the rented vehicle. Customer service the agents were very knowledgeable and helpful. plenty of off street parking for my personal vehicle. Return was fast and easy.Refund was applied instantly. I will recommend and return again! Thanks Pleshette

Brenda F.
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The manager was helpful. Thanks

Samantha S.
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Le client n'a pas laissé de commentaire.

Richard W.
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Le client n'a pas laissé de commentaire.

Steven J.
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Le client n'a pas laissé de commentaire.

MARIA Q.
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Verifying all the information before the customer makes purchase.

Farley G.
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I love coming to this location because of how close to my house and the employees are nice

DESIRE W.
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Le client n'a pas laissé de commentaire.

William K.
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Location was perfect. Uhaul reservations services were terrible. Originally supposed to pick up at Richmond location. Truck wasn't there and availability was at the wrong time

Kurt K.
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The Cell phone check out was cumbersome took an hour, just to have to get BACK in line to pick up the keys. Good idea, bad execution! The employees worked hard there but were VERY understaffed! Better then in the past but, got a ways to go in the service area!!

George K.
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Le client n'a pas laissé de commentaire.

Dean C.
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Le client n'a pas laissé de commentaire.

Wayne H.
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I reserved a trailer online, picked it up the following day. Picking it up and dropping it off went very smooth.

Ronaldo C.
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Continue what you are doing and maintain a good customer service always. Assign more people at the front if it is really busy .

Allen L.
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Le client n'a pas laissé de commentaire.

Jose A.
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Good customer service!

Randa F.
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Le client n'a pas laissé de commentaire.

David O.
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Le client n'a pas laissé de commentaire.

Eric W.
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My issues is with the corporate process vs the location. When the customer reserves a truck for a specific date at a specific location they should actually guarantee it will be there vs changing location on the customer and offering no recompense for your inconvenience and hardship. Empty apologies are not compensation.

Juliano S.
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I still can't difire out how. But the employees who assisted me with my rental, managed to add about 100 miles to the total number of miles that I put on the car. Since I had no way to prove that o had not driven all of those miles. (I even asked if the truck had a gps device. That way we could see where the car went) I had to accept the extra $100 in charges. But one is certain, I will never rent from U-Haul again.

Beau B.
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Friendly employees great overall experience

Donna G.
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Your return after hrs. It didn't work for me

Dontorrius B.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Very easy process to reserve and pick up my rental

Edwin H.
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Le client n'a pas laissé de commentaire.

Rosetta C.
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The cabin of cargo van could have been vacuum a little cleaner. The seats were dirty.

Davidalexander S.
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Le client n'a pas laissé de commentaire.

XIAOPENG Z.
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Le client n'a pas laissé de commentaire.

ANTHONY F.
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I didn't get the name of the agent who helped me but, he was excellent both when I picked up and returned the trailer.

joe G.
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Had a good experience with the rental. Will do it again when necessary

Jorge A.
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So far so GOOD 👏👏

James S.
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Le client n'a pas laissé de commentaire.

Claudine C.
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Le client n'a pas laissé de commentaire.

Lee B. | Expérience générale |
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asssddd

David L. | Expérience générale |
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staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.

Joseph S. | Expérience générale |
Évaluation :

Nigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.

Non reviews have been submitted for this location.

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