Use of the website / App was a dismal failure. An incredible amount of time was spent booking this vehicle, including a lengthy phone conversation with support. Upon arrival, my prepaid reservation could not be confirmed via the App. Entering the business for an in-person resolution, I was told they would not allow me a 1-way rental, though I had a printed confirmation clearly stating a 1-way rental. Absurd. As a stood looking at the counter clerk and saying nothing, another clerk asked me my lasts name - and then handed the other clerk helping me a key with a 1-way tag attached to the key.EDWIN Y.
Customer Reviews for U-Haul of Vallejo
Pour nous contacter
Vallejo, CA 94590
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I'm 63 years old and been renting trailers and trucks from U-Haul my entire life and this is by far the best store that I've used.Robert M.
Le client n'a pas laissé de commentaire.Robert L.
I used the after-hours online return option to avoid the 20 $fee. IThis process was a nightmare and took over an hour to complete!! The mileage on the truck kept showing as a number preceded by the letter "B". The security guard on duty witnessed the mileage reading. Twice I tried to call the toll-free U-haul number for help, but was put on hold both times. Finally, after many attempts, it showed the true ending mileage. But I also had to change my phone settings to allow your system to detect my location and I had to set up a u-haul account to use the online return option. You should offer customers the old-fashioned option of returning rentals after-hours without forcing them to spend an hour figuring out your online system. I would not recommend U-haul to anyone who needs to return their rental after-hours.Patricia M.
Le client n'a pas laissé de commentaire.Anthony L.
Le client n'a pas laissé de commentaire.Errol B.
I told the person checking me in that the box had a leak and ruined a lot of stuff and she just asked if there was any other place there were leaks and otherwise didn't respond. Her name is Precious.Daniel S.
Le client n'a pas laissé de commentaire.Seluia T.
Can't think of anything....other than a coffee station?Stephanie C.
Excellent customer service, and easy check in process ! Make our life easier ! ThanksFrancisco L.
Le client n'a pas laissé de commentaire.Hashim E.
Uhaul always dependable and efficient employees; Solano Ave, Vallejo CA. Happy Happy. HAPPY with UHaulKAREN O.
The worst service ever received fr Precious who is supposed to be a manager. Tried to speak with another employee and he ignored meAdrianne M.
Everyone was very polite and friendly. The hitch for my truck was installed quick and flawlessly. Vallejo stinks but these people are wonderful. This quick and perfect installation saved me from a huge last-minute headache and you can't beat the price. Thanks Uhaul of Vallejo!!!!Deven D.
Excellent location, very helpful, great truck - Thanks!Mike N.
Both reserving a truck and picking it up was very easy then returning it was even easier. The staff was friendly and knowledgeable. When I need to rent a truck again I will definitely go back to U-Haul.Lawrence V.
Engine light was on.GREGORY A.
No improvements needed I received excellent friendly customer service from this location. I will always return to them when neededLELANI R.
Le client n'a pas laissé de commentaire.Jose Q.
Le client n'a pas laissé de commentaire.Zina S.
Great experience. Nothing to improve.Mohammed A.
Great Staff!! Very helpful! I come here everytime!Lawrence G.
I would like to recognize one of the employees there: Precious. She is an excellent representative of your company. Her customer service is superb. She takes the time to make sure everything is clear to the customer and she remains highly poised and calm even under the pressure of a store full of waiting customers. You are lucky to have Precious on your staff!Stephen S.
Le client n'a pas laissé de commentaire.William D.
The only problem was they scheduled for two days when it was only one day.VINCENT I.
I was very please with the courteous friendly service of the Solano Ave. Vallejo U-Haul. It was very affordable for what I needed to do. I recommend this rental company to my friends and family. ThanksCalvin M.
Le client n'a pas laissé de commentaire.jamil L.
Excellent location, well managed, great customer servicePeter H.
Great location. Knowledgeable and friendly employees. A good experience.Susan W.
At this time nothing,it's workingWalter T.
This was my second rental for that day, the first location wasn't in service which cause a delay in me moving very poor service.Ruth W.
Le client n'a pas laissé de commentaire.JAN B.
Le client n'a pas laissé de commentaire.Jared D.
Le client n'a pas laissé de commentaire.Rodney A.
Le client n'a pas laissé de commentaire.Deborah A.
U-Haul not at all clean on outside. Inside was ok.KIMBERLY K.
Just keep doing what you are doing now' The employees there are very nice. They above & being the call of duty.Valeria L.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Lawrence K.
Le client n'a pas laissé de commentaire.Jane M.
Cheaper pricesTamara R.
Le client n'a pas laissé de commentaire.Dale L.
Le client n'a pas laissé de commentaire.Dale L.
Weed out Moving Help of fly by night providers.HAROLD L.
The guy that was checking The truck when you return it, is awesome!Manuelito S.
Le client n'a pas laissé de commentaire.Amaya A.
I went to get the rental on 9/26/21, it would be nice if there was another person helping out the young lady that was waiting on the customers. I give her credit for keeping her composure. Not once did she lose her cool.NICOLE R.
Le client n'a pas laissé de commentaire.Loa K.
Great all around service, excellent staff!Peter H.
Le client n'a pas laissé de commentaire.WESLEY R.
Le client n'a pas laissé de commentaire.ROBERT A.
Do you need more covered trailersCharles A.
Great service!!Tracy Z.
Staff is very friendly and helpfulHardip S.
Le client n'a pas laissé de commentaire.Deborah A.
Make sure all alerts on the vehicle are fixed before renting it out. Mine apparently had a check engine light for the gas cap. That can easily be fixed before you rent it out.Yvonne D.
Customer was very helpful , polite and professional and courteous and more importantly I was helped and out in a very short period if time which I felt was as important as the service I received. Will definitely come back for any if my u -haul needs.NORMAN H.
Staff was outstandingLAVERNE B.
Le client n'a pas laissé de commentaire.FRANCOIS A.
This was honestly the fastest customer service I have ever had at a U-Haul over the years! And India is excellent and perfect example of how a business should be ran with accuracy and speed to get you out the door and on with your day! Best U-haul location ever!Edwin R.
Le client n'a pas laissé de commentaire.juan F.
Super clean, nice staff and easy in/out.Kenneth H.
Le client n'a pas laissé de commentaire.ROBERT V.
The app is clunky. I tried to use it for picking up my truck and gave up. Went inside and the person there was helpfulColin F.
The guy who checked me in was awesomeFLORENTINO M.
Continue great serviceRonald R.
Le client n'a pas laissé de commentaire.David Z.
Excellent as always! Indya was awesome! Knowledgeable! Respectful! Fred AlfordFrederick A.
the young lady that assisted me on my return to the Vallejo store was so informative and had a great customer service personallity .Louis T.
Le client n'a pas laissé de commentaire.William B.
Sales Rep Galvin provided excellent service and worry free rental experience, Thank you!Dexter O.
Le client n'a pas laissé de commentaire.TATIANA T.
Le client n'a pas laissé de commentaire.Matthew K.
Cannot think of anything. Please keep everything, especially the personnel at the location, the same or better.SANKARAN I.
The ladies that helped me were very nice. The only thing I would ever say is maybe a reminder to look at the link for the truck damage in the beginning of the rental.CHRISTOPHER R.
Every thing was perfect.....excellent customer serviceJames J.
The staff was extremely courteous and helpful. There was some confusion on my end regarding the return time due to my exhaustion from 3 days of intense moving. They were completely understanding and helped me figure out my situation. I would suggest using the app to check-in to expedite your rental because they can get quite busy. But even without the app they are efficient and get you moving quickly. I will definitely use this location again!Elizabeth D.
Excellent as usual! Fred AlfordFrederick A.
Le client n'a pas laissé de commentaire.John M.
India and the guy she was working with were great! Friendly and Accommodating!Audieruel G.
I rented a cargo trailer and it was clean enough inside. The outside has mud/splatter from road which I documented in my photos and initial status report.Leo B.
Le client n'a pas laissé de commentaire.Jaime B.
No commentMARC R.
Check for indicating lights on the dashboard, as well as make sure the seats do not smell like urine.Gerardo A.
Le client n'a pas laissé de commentaire.Kay N.
Le client n'a pas laissé de commentaire.douglas P.
India, the lady at the desk, was extremely nice and helpful. She truly makes the experience of picking up a vehicle painless and easy. She's an asset to uhaul, in my opinion.PHILLIP A.
Calvin Fritz was great in the transaction.Oscar H.
I believe I was overcharged for the use of truck. Only used 30 miles but paid over 100 $. When I went to return after hours none of the posted internet links to turn in truck were functioning. At next business day opening I was charged a fee for not doing the internet drop off.JONATHAN W.
Le client n'a pas laissé de commentaire.Derek S.
We got out of there in about four minutes without getting out of our vehicle.JERRY L.
Staff was well professional, friendly and efficient.William A.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Jessica R.
Fast, friendly service! Very well pleased.MARY O.
Le client n'a pas laissé de commentaire.BRENT M.
great customer service. fast service.AUGUSTO C.
Nothing, keep it as is.Ricky N.
Le client n'a pas laissé de commentaire.Manuel M.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!