Évaluations des clients U-Haul of Vance Jackson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Vance Jackson

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

jim K.
Évaluation :

It was kind of hard to get into the parking lot the first time did not see the side entrance due to the amount of equipment on site. But the 2 guys that were there were friendly and knowledgeable and quick.

Samantha P.
Évaluation :

If they could put some power steering fluid in the vehicle or get it inspected because the steering wheel is very hard to turn which makes the vehicle susceptible to getting in an accident or putting the passengers at risk of an accident. Also we didn't know there was a light inside of the trailer because it didn't start working until we were taking pictures of the vehicle for checking out purposes. We were also not offered anything extra like furniture pads. I'm not sure if this location has them in stock or if they just don't sale them but it was an option online which I would have taken if it was offered.

DEBORAH R.
Évaluation :

Le client n'a pas laissé de commentaire.

OSCAR R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOEL S.
Évaluation :

Great guys!

Robert W.
Évaluation :

great service

MICKEY M.
Évaluation :

The staff dealt with a series of challenging rentals with compassion, integrity, and great customer service. I have found this location and the staff to be friendly, competent, and skilled. The equipment has been very well maintained. *****

TREVOR R.
Évaluation :

Great customer service!

MARGARITA S.
Évaluation :

The gentlemen was very nice and accommodating

Garth E.
Évaluation :

Staff was super helpful getting the trailer set up for a first time tow. Return was easy and again staff was very friendly and helpful.

IAN B.
Évaluation :

Excellent customer service. Easy check in and drop off...

JONATHAN E.
Évaluation :

Le client n'a pas laissé de commentaire.

CALVIN D.
Évaluation :

Continue current good work

Michael T.
Évaluation :

You can tell the employees at this location were dedicated to help customers with their needs. I've used this location for over 30 years w/ my moves and my children moves to/from college and most recent, to new job out of town! Than you for a smooth move!

SAMANTHA R.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD S.
Évaluation :

Very friendly staff.

Marina A.
Évaluation :

Le client n'a pas laissé de commentaire.

Marc S.
Évaluation :

Drop off was quick and easy.

MANUEL F.
Évaluation :

I haul provided great service. Truck was exactly what we needed to move. It was very clean. All went smoothly. Thanks.

Patrick P.
Évaluation :

Le client n'a pas laissé de commentaire.

Cindy D.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank A.
Évaluation :

The crew was very helpful and kindly.

Lilan T.
Évaluation :

Le client n'a pas laissé de commentaire.

James K.
Évaluation :

First rate service and friendly staff! I rely on this location for supplies, trucks and trailers.

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

DUSTIN H.
Évaluation :

The place is in a creepy location. Just sitting in the parking lot we saw a lot of suspicious people with heavy gear wandering about. Turning the vehicle in at night was terrifying with all the noises and people walking in the shadows.

ILKER Y.
Évaluation :

Great customer service, thank you very much!

BRYAN B.
Évaluation :

The customer service rep at the store was great! Very prompt and efficient at getting me the truck. Please send my compliments!

DAVID L.
Évaluation :

Exceptional customer service and friendly.

Owen R.
Évaluation :

Although I did online checkout I still had to wait behind 3 customers to get the key to the truck. I went to the side as instructed on the app and was told to join the line.

Eloy B.
Évaluation :

The van was very nasty & dirty it hadn't been cleaned before our use of it. There had been soda or something sticky on both inside door panels trash & leaves & dirt that hadn't been cleaned out. There was cigarette burn holes & torn seats. I had to take pictures of all of the outside & inside of this van due to pictures that were taken that didn't match up to what or how we were receiving it. So customers really need to go over the whole rental being rented because you might get charged for uncleanliness and damages that were previously there & that the pictures taken have not been updated to it's current state or condition. I had also added an appliance dolly to come to find out there were none available to go with my reservation at the time of pick up. The phone check in is the longest process it's better to go in person to do the check in. It took me almost 30 mins just to complete the steps & process of the mobile check in. The employee working at the time didn't acknowledge of what or why we were there & our wait time was 15-20 mins just to be taken care of. We had to stop the employee to inform him that we were there for a pick up & needed to receive the key for the rental that had been reserved. The most horrible terrible customer service & the reserved van rental wasn't cleaned & the pictures of the condition were all not updated to the actual condition. So that has me very weary of the company & the employees to be trying to be deceitful. As well as to be trying to charge customers for things that were NOT supposed to be bc the condition & damages from the pictures I saw didn't match up. Not Good At All. Received horrible customer service & I'm a very unhappy & unsatisfied & very disappointed customer. We will not be coming back to this location again.

Alex B.
Évaluation :

Keep up the good work, Thank you,

guillermo G.
Évaluation :

No comment. All was good as is.

Michele M.
Évaluation :

Le client n'a pas laissé de commentaire.

George W.
Évaluation :

Le client n'a pas laissé de commentaire.

John E.
Évaluation :

Although the office was short staffed the employee that helped me was awesome!! He cared deeply that his customers were happy and taken care of. I will return to this location in April when I move, simply based off of his service and knowledge and concern for my safety and satisfaction.

Andrew C.
Évaluation :

My online contactless reservation location was changed three times in a week. After arriving at the pick up location for my 20' truck and completing the mobile prompt, I could not obtain permission on their end forcing me inside to speak with a representative. Luckily Christopher Lama, the general manager was there to assist. Apparently the truck was being reserved for another customer (what's the point of reserving?). With a little bit of trouble shooting and quick thinking he was able to get me a 26' truck that had just been returned. There was an extremely long line behind me which would normally cause someone immense stress but his only priority was on me. Thank you Chris for taking care of me. You're professionalism and courtesy brought what was initially a terrible experience to a great one. Thank you!

Laura M.
Évaluation :

Everything went smoothly and no complications. 😁

KEVIN GUADALUPE A.
Évaluation :

Employee Lemuel Smithen overcharged my debit card by over a $1000. Charge was supposed to be a total of $73.43. This was a complete inconvenience and I am currently struggling to pay bills because of the overcharge. This employee did not know what to do and was unable to assist me afterwards. I have been waiting days for refund and still nothing has changed.

James K.
Évaluation :

Staff were polite, friendly and helpful. I was under way in about 10 minutes. The truck was well-worn (140K miles) and a little creaky but it was clean and operated as it should. Turn in was equally fast and efficient. I will certainly use this location again for the great staff and for the extensive supply of packing materials.

JASON V.
Évaluation :

Everything was fine, thanks for the rental

Donald S.
Évaluation :

Have more people...

EDUARDO M.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip R.
Évaluation :

Night time drop off so I did not meet the staff. The place was lighted well and seemed safe.

Phillip C.
Évaluation :

Personal service was awesome and equipment all in working order. Keep up the good work. Thank you to team that make wall this work.

ESTHER R.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary G.
Évaluation :

Le client n'a pas laissé de commentaire.

Curt C.
Évaluation :

Le client n'a pas laissé de commentaire.

david F.
Évaluation :

Le client n'a pas laissé de commentaire.

Wade A.
Évaluation :

Clean the truck before the next customer rents it. The interior of the cab of this truck was filthy and reeked of cigarette smoke. I spent 30 minutes cleaning the inside of the cab with bleach prior to using it.

Kristen B.
Évaluation :

This was not my agreed pickup location. When I went to the agreed location the app said I was at the wrong location and told me where to go. I printed out my initial reservation and this was very inconvenient.

VICTORIA G.
Évaluation :

Le client n'a pas laissé de commentaire.

PRISCILLA V.
Évaluation :

Very friendly staff

Mario G.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard T.
Évaluation :

Le client n'a pas laissé de commentaire.

LOUIS N.
Évaluation :

All three workers that handled my rental, were above outstanding and super kind...i could work there

KATHERINE G.
Évaluation :

Le client n'a pas laissé de commentaire.

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

IVAN S.
Évaluation :

Only one person at the counter and one outside, long wait time

Wilbert Q.
Évaluation :

There was one man working there. He was very busy when I arrived but he PROMPTLY greeted me with a friendly tone and invited me to make myself comfortable while I waited for him. He told me exactly what he had to do before he would be able to help me and aproximately how long it would take. I almost laughed at his optimizim and set a time for how long I was willing to wait that far exceeeded his friendly guess. But I watched as he did exactly what he said he was going to do and come back to me exactly when he had predicted. He set about working up my order and had me out of there in about five minutes including the hookup where he told me twice everything I needed to do to load and unload my car from this trailer. I guess all he did not say was that I could return the trailer after hours. That would have been very helpful information since I very much needed to return the trailer that night during his off duty hours, but I did not ask about it so I cannot fault him for this. Over all, I would say this was the best transaction of the year for me and I came away feeling like a valued customer. But there is ONE thing that took away from this. When I arrived an hour early to bring the trailer back, because I had to be somewhere else at 0700, I noticed on the contract that if I did NOT check the equipment in myself, there would be a $20 penalty for this. I did what I was asked to do in the dark and somewhat scarey lot and jumped through the hoops set for me by your company rules. It was not easy at all, including taking a photo in the dark with a phone that had not been charged since yesterday. This rather spoiled what up to that point was a totally wonderful experience that I credit fully to this one man who clearly loves his job. I will be back. I want nothing more than to do buisiness with this man again, but I hope you will consider changing your message on the contract where you end the deal threatening to punish anyone who does not do a good job of checking in the equipment for you. Merry Christmas to you all.

Paige M.
Évaluation :

Be wary of the suggested moving companies. This location is excellent; clean with friendly staff. I was in and out in about ten minutes.

CARLOS A.
Évaluation :

The gentleman who attended our rental (I don't his name ( but, was from Virgin Islands ) went above and beyond to make us feel comfortable and at ease with the process. He was smiling the whole time, very pleasant and extremely nice. 100/10 Thank you my friend !!

joseph D.
Évaluation :

Le client n'a pas laissé de commentaire.

Davis D.
Évaluation :

Le client n'a pas laissé de commentaire.

mike P.
Évaluation :

Le client n'a pas laissé de commentaire.

Arnold C.
Évaluation :

I was charged a full day rental when I used the vehicle for less than 4 hours.

Daniel M.
Évaluation :

These guys really know their business. Courteous, fast, and get you on your way

Carlos C.
Évaluation :

If the gas tanks were full for the next costumers

Miroslav M.
Évaluation :

Uphold the pricing commitments.

Mohamed M.
Évaluation :

Le client n'a pas laissé de commentaire.

Doak W.
Évaluation :

Le client n'a pas laissé de commentaire.

Angel C.
Évaluation :

When I had made an appointment for 8:30 p.m. and just because you're online system was no longer available although your website says it is I had to come in early but there was no compensation for that The truck was dirty as in trash Yet it was expected for the truck to be clean when I returned it which it was I wanted to upgrade to a bigger truck which they had plenty around that area but none of them were available yet none of them moved I was not told that the truck I rented no longer had a ramp and although I didn't rent your smallest moving truck a ram should still be there I feel that your company failed me completely I should be compensated for all the inconvenience

Adrianna S.
Évaluation :

Le client n'a pas laissé de commentaire.

Regina V.
Évaluation :

Le client n'a pas laissé de commentaire.

MORGAN W.
Évaluation :

Le client n'a pas laissé de commentaire.

leigh L.
Évaluation :

The windows were filthy. I had to pull over to clean them so i could see. Also, you need to be able to adjust the mirrors - and on this truck they would not adjust. Struggled driving - but I don't think that is the locations fault.

Martha B.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy H.
Évaluation :

Great customer service

Blake W.
Évaluation :

Le client n'a pas laissé de commentaire.

HATTIE R.
Évaluation :

Very helpful in my move from Texas back home to Tennessee.

Regina V.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven S.
Évaluation :

Excellent service

Cynthia C.
Évaluation :

Very nice people

Jose C.
Évaluation :

very fast staff

Charles H.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald T.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK R.
Évaluation :

Le client n'a pas laissé de commentaire.

jerry B.
Évaluation :

Le client n'a pas laissé de commentaire.

joan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Catina P.
Évaluation :

Le client n'a pas laissé de commentaire.

SAKALA MOHAN RED D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy J.
Évaluation :

Le client n'a pas laissé de commentaire.

ROY H.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald S.
Évaluation :

After a small misunderstanding and a call to the manager, everything was fine. This is about the 3rd or 4th time we've used this location.

DIANE C.
Évaluation :

Le client n'a pas laissé de commentaire.

jose G.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara M.
Évaluation :

Le client n'a pas laissé de commentaire.

Levi B.
Évaluation :

She was extremely rude. Hopped into our car without asking. Didn't hook the trailer up. Didn't have any tools to help get the trailer ready. There was trash in the trailer that she didn't take out. She LOUDLY complained about us being a pain in the ass the whomever she was talking to on the phone because she “couldn't get to the bank” by 11:30. She was awful and I don't believe she should be a uhaul dealer.

ARTURO C R.
Évaluation :

Very well mannered and attentive gentleman that work there.

RHONDA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page