Le client n'a pas laissé de commentaire.Robert K.
Customer Reviews for U-Haul of Ventura
Pour nous contacter
Ventura, CA 93001
(& San Jon)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Quick and easyMARK S.
Customer service was very accommodating.Michael F.
Not one thing ~ the customer service was prompt, efficient & friendly....the vehicle was in great shape & just what I needed. 100 % satisfied ðŸ‘ðŸ‘ELIZABETH S.
Le client n'a pas laissé de commentaire.SALLY N.
I suggest you define for customers what dings on trucks need to be documented, for example dents, and scratches longer than 3 inches. And if you can put stickers on all the dings ahead of time. This will speed up the customer check out process now that we have to do it via our phones without a U-Haul person.Mary W.
Le client n'a pas laissé de commentaire.Eric G.
Van had a lot of dog hair so didn't make me feel comfortable about it being clean Location was good but the customer service reps were the worst. Kept quoting me wrong prices and telling my I was wrong about what they said. On hold FOREVER too!PAULA A.
Tail/brake light was out. And this is after we were told last minute our pick up place was not available, so were forced to use Ventura.BRETT H.
It would be great for the U-HAUL representative to remind the customer that they have an overnight KEY drop-off when they call to confirm the return date. Merci.MARTHA C.
Le client n'a pas laissé de commentaire.Colin C.
Everything was good does not need changeGLENN M.
Adrian at the Ventura location was amazing!!!! What a wonderful employee helping customers. We give him 10 stars !! So so nice and helpful. We appreciate him !Lidwina Y.
Pleasant, friendly staff.Karen T.
Well they could at the very least have a clean windshield.my windshield was dirty. I'm 5'4â€. Couldn't wash it myself. And wash the truck. My truck was dirty. But the manager blew out the back of truck. That was nice. For 345.00. It was a rip off. Sorry ðŸ˜žPAMELA N.
I get nervous when I see wads of electrical tape on the trailer hookups. No problems arose with the lights, but the hitch receiver scuffed my hitch ball really bad too.Eric D.
Le client n'a pas laissé de commentaire.RONALD E.
Le client n'a pas laissé de commentaire.Teresa A.
Very quick check in and check out. Courteous staff.Gregory K.
No commentBOBBI P.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Jeffery B.
The customer service was impossible to reach. The internet was worse.David L.
Great Customer Service! Thank You!Stephen M.
Le client n'a pas laissé de commentaire.Karen T.
Le client n'a pas laissé de commentaire.Christopher F.
Le client n'a pas laissé de commentaire.DOUGLAS F.
Le client n'a pas laissé de commentaire.YAJAIRA V.
The agent was extremely patient, helpful and it showed he cared.Malaysia M.
Le client n'a pas laissé de commentaire.DANA R.
Fantastic customer service at this location. Truly a pleasure to deal withCameron B.
I purposfully did the mobile pickup to avoid having close contact with others due to the pandemic. When I went to pick up the truck, the mobile site said that there was no equipment assigned to my reservation. I had to wait around for someone to return a truck. Luckily it was under an hour, but still, it's not cool that 1: the mobile pickup wasnt properly handled 2: my equipment wasnt ready for me and 3: I had to wait around for a truck.RANDALL P.
equipment wasn't checked in when returnedLoshel V.
No complaints.Ronald S.
Le client n'a pas laissé de commentaire.Steven B.
Very surprised to get excellent service from u-haul. I have been to the Oxnard location on Saviers road and that place is always a hassle and make me wait an hour in line, the Ventura location was excellent no issues very fast service I would go there instead.James N.
The website was difficult to maneuver and when I called it was a 20 minute wait. We tried to change to a drop off / 1-way when we arrived, but the employees said we could not change it as we had already signed up for round trip - crazy that we couldn't make a change. When we got to Uhaul, we needed some work done on the hitch and your people said it would take 2 hours. So my husband took the truck home, did it in 5 minutes and returned to pickup. Overall the guys were nice but the procedures and website were not user friendly or interested in servicing the customer.GREGORY S.
Le client n'a pas laissé de commentaire.sheri P.
Le client n'a pas laissé de commentaire.Joseph P.
Super efficient in and out in a matter of 10 minutes that's the way it needs to be! Perfect!katherine S.
Le client n'a pas laissé de commentaire.MICHAEL A.
Fast friendly service.ROBERT M.
super easy process, very nice people. they explained everything politely and made me comfortable renting the vanCASSANDRA R.
the pickup needed a wash. But it worked well for my needs. The staff was very helpful and easy to do business with. I'll be back.Thomas G.
Eric at then Ventura location was excellent service and very good customer service. I Would use Ventura off Thompson location again!!Juan G.
Le client n'a pas laissé de commentaire.TIMOTHY C.
Le client n'a pas laissé de commentaire.Leticia L.
Excellent, friendly, and knowledgeable staff.Richard O.
Le client n'a pas laissé de commentaire.Janice B.
This is a well-run store with excellent staff, equipment, and service.ROBERT O.
I rented the truck but ended up not needing it and returned it after one hour only to learn that I would be charged the full fee regardless. The staff were not helpful, the website is really hard to use and I feel uhaul is not in it to help the customer.Megan L.
Le client n'a pas laissé de commentaire.SANDRA N.
very helpful in hitching the trailer, thanks!Rebecca V.
Wonderful staff! So friendly and accommodating.Joanne M.
Le client n'a pas laissé de commentaire.STEVEN V.
Excellently managed and great experience.Manuj D.
Le client n'a pas laissé de commentaire.ROSS M.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.COLIN J.
Keep paying the crew there. They are fast, knowledgeable about everything I needed. I only use this location. It's clean, convenient. Thank them for meRonald K.
Excellent service à la clientèle.CAMILLE T.
Le client n'a pas laissé de commentaire.Douglas M.
I extended the time to return the truck. I spoke with a rep. in the store not through the 800 number. Needless to say, when the truck was not returned and the rep. did not properly extend the time instead of calling me like they had been they called my sister and threatened to send the police to her home for questioning. All they had to do is phone me.Johnny J.
Very friendly staff and quick service. Thank you for making my experience easy!Emmanuel M.
Le client n'a pas laissé de commentaire.Emmy Lou C.
The rental was for 3 days but, I brought it back the next day - to my surprise you did not refund any money back to me - why ?JAMES V.
Keep up the good workJohn F.
Le client n'a pas laissé de commentaire.CHRISTIAN H.
I made my reservation to be pickup in Goleta Ca, I was send to Hollister and Modoc st Santa Barbara Ca for pick up, still, ok, last minute, I was informed to go to Ventura Ca for Pick up, on my own time 40 minuts fron Santa Barbara, in a "Take it or leave it Maner" I had the traila for 2 days, 1st day at 7,3 am, it was returned next day at 7,3 pm, the attendant show up at 7 am, I was charge an 3 days, nothing like being a THIEF, Attendant Adrian Rivera, Rented 03/10/21 at 7,3 am to 03/11/21 at 7,3 am =24 hrs from 03/11/21 at 7,3 am to 03/12/21 7am = 24 hrs total 2 days, 30 minutes before due time, he decided to charge 3 days, That is U haul, Horrible serviceFrancisco M.
Le client n'a pas laissé de commentaire.YNOCENCIO O.
Le client n'a pas laissé de commentaire.IRMA V.
My contract was for 5 days/800 miles round trip, but you dropped my mileage allowed to 400 miles! Because you didn't have my truck at your location I had to go out of my way and pick it up in Santa Barbara. My return location was shown as Ventura, but no one told me that would change my round trip agreement!! I will never use Uhaul again!! They are not to be trusted. Every time I turned around there were additional charges added to my account.Cynthia S.
Very satisfied and accommodating all of the U-haul staff was very helpful and knowledgeable of all aspects of the rental equipment. I highly recommend using U-Haul service, service you can count on!Jeffrey C.
Quick service, dependable, reliable,and hospitable. Would do it again next year.joseph L.
Le client n'a pas laissé de commentaire.Natalie B.
The lot is small and located awfully. Support them in finding a bigger one with better access. The staff is great.JONATHAN SETH GI E.
Le client n'a pas laissé de commentaire.Heidi A.
The staff was so fast and helpful! I was in and out in within :15 min. Very friendly service! I always use this location when I need a truck!JOHN S.
Le client n'a pas laissé de commentaire.tom G.
Le client n'a pas laissé de commentaire.LORIN M.
Le client n'a pas laissé de commentaire.STEPHEN G.
The staff was great and understanding of my needs.JANET Z.
Helpful, friendly employee. Quick service.MORIYAH S.
Great customer service .Fernando J.
Easy check in and out . Staff very helpful and friendly.Joseph K.
Le client n'a pas laissé de commentaire.Tony T.
Good people, good service.Arthur S.
Great experience as usual.Robert O.
Le client n'a pas laissé de commentaire.KATRINA L.
I reserved online. The program is a bit annoying with all of the upsales.Robert O.
Employees went above and beyond to make sure I was squared away despite only renting a small utility trailer. Would recommend for sure!JACOB L.
I ordered and paid for wardrobe boxes the week before my rental but the boxes were not delivered to that location.Paul M.
great people, it could not be any easier to pick up, return or schedule a rental with these folks!Kevin B.
Le client n'a pas laissé de commentaire.ROGER W.
Le client n'a pas laissé de commentaire.Zeke M.
Fast in and out for a trailer.BRENT E.
I wish they would have made sure I understood that there was no ramp. A small glitch though. My move still went exceedingly well.Rene K.
Le client n'a pas laissé de commentaire.Douglas S.
Returning customer. Will return again.SERGIO M.
Waited in store, 3,5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!Erin M. | Expérience générale
The manager, Anthony, gives 5-star service. However, this location's setup is not optimal for long-term storage. If you primarily need moving services, it's a great choice! Great people.Cara L. | Expérience générale
I did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.Shelley W. | Expérience générale
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