Évaluations des clients U-Haul of Vestal

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Vestal

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Gary T. le

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Le client n'a pas laissé de commentaire.

SUZANNE L. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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The heater and air control did not work

James D. le

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I think the tires were over inflated a little bit because the tread was more worn in the center versus the sides. Proper tire pressure will extend tire life. The tires were nearly at the replace me wear bars in the center.

KAREN H. le

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Fix the driver door lock so it can be opened with the key.

Joel M. le

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Le client n'a pas laissé de commentaire.

Scott W. le

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Le client n'a pas laissé de commentaire.

Karen L. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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I had some logistic issues and needed to return the truck to a location closer to where I moved. I was told that I had to return it to cesyal. This made me have the truck an extra day and cost me more money.

Anna E. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Mohamed F. le

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The guy who served me was more than great. 5 stars.

Jeffrey H. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Le client n'a pas laissé de commentaire.

Maria S. le

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Le client n'a pas laissé de commentaire.

mark S. le

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Le client n'a pas laissé de commentaire.

Anthony V. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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The staff at the Vestal location were all very nice and very speedy. They made the experience quick and easy!

Rebecca F. le

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Le client n'a pas laissé de commentaire.

Ed M. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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We got a call 2 days before we were to pick up our trailer in Ithaca NY telling us none were available there and had to pick up in Vestal NY. As Vestal was a 2 hour round trip from Ithaca we were able to negotiate pick up earlier than scheduled (the day we were notified) and have the trailer disconnected and stored till we needed it two days later. Uhaul provided extra days to accommodate. We would have appreciated a discount for our inconvenience or a trailer at our scheduled pick up location.

Larry M. le

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Hire employees that are NOT stupid. The trailer light didn’t work, the inside was dirty, and the guy blew a fuse on my truck trying to test the trailer wiring. After having to drive an hour there and back , it took him 2 hours to fix his shit!

Han G. le

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Le client n'a pas laissé de commentaire.

Sharon V. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Le client n'a pas laissé de commentaire.

Brent K. le

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Cabs are very small. Uncomfortable for a large person

David L. le

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Le client n'a pas laissé de commentaire.

John D. le

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Alec - Nice and fast - In and Out - Good job...

Ronald M. le

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First time I've ever used your company and this location was perfect

William O. le

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Le client n'a pas laissé de commentaire.

Ebin W. le

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Online reservation is not what you would think it is. I reserved the truck and when I got to the store I had to wait an unreasonable amount of time to have my rental approved. Would have been easier to go into store for everything. This is the second time I did this and both times were not good. I will not use online again unless it becomes convenient. That is the purpose of online and yours is less than convenient.

Christopher R. le

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Le client n'a pas laissé de commentaire.

Adam M. le

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Le client n'a pas laissé de commentaire.

Nadir O. le

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Le client n'a pas laissé de commentaire.

Robbins R. le

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Le client n'a pas laissé de commentaire.

Carter W. le

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Customer service was great. The truck however was in rough shape. Dirty sticky cup holders, fuel below a 3/4.

dave S. le

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EVERYTHING WAS PERFECT . AWESOME EXPERIENCE . YOU PEOPLE ARE THE BEST. THANK YOU

Christopher U. le

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Le client n'a pas laissé de commentaire.

Nancy A. le

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Le client n'a pas laissé de commentaire.

Dennis M. le

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Le client n'a pas laissé de commentaire.

Martha G. le

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Everything was great! Thank you, U-Haul!

PAMELA K. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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Tell them we’re the gas tank is located at.

Douglas K. le

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The scheduling was very piss poor... the truck we rented was not there at the location and they do not carry 15' trucks. wasted an entire day. PISSED at this company!!!!!!!

Chris B. le

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Le client n'a pas laissé de commentaire.

Jessica O. le

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The truck was a piece of shit. The bumper was hanging off, the front alignment was off, and the shocks were so bad in the back that the box of the truck scraped the wheel when going over bumps. The truck wasn't ready at one (my pickup time) because the previous customer's rental lasted until one. Poor planning and shitty, dangerous equipment. Plus the gas tank wasn't totally full when I got it, which screwed me because it meant that I had to fill it all the way up before returning it or risk getting charged for not returning it as full as it was. The kids working there hardly went over the paperwork and I had to all for a truck inspection before I left. I will go out of my way to use another company next time.

Gary B. le

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seems to be okay as is

Sean P. le

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Worst vehicle I have ever rented from uhaul and I have rented a lot of uhaul vehicles ...honestly to ensure keeping my business some considerations in your part to me might be in order...that vehicle was a death trap and accident waiting to happen.

Sharon D. le

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Let customers know the gas tank capacity before they refuel for return of truck.

Chris A. le

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Everything went quickly and smoothly.

Thomas E. le

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Le client n'a pas laissé de commentaire.

GANSEN L. le

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everything is perfect.

Larry L. le

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Make sure trucks work. And my money has not been put back on my cardit took out158.85 and charged me only 116.23 still the money is not on my card wiper on drivers side did not work at all

Dean C. le

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Le client n'a pas laissé de commentaire.

Catherine C. le

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The man who checked us out was super friendly and helpful. We picked up our truck around 8am on a very cold morning and they had it toasty warm ready for us, it was so nice. :)

kyle L. le

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they came out to assist at the truck within 5 minutes of arrival. made this leg of the trip far better then the start.

David C. le

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Easy and quick process

William P. le

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The 12 X 6 box trailer could have had a jack on the hitch. Minor detail.

mike K. le

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Nothing

Wayne T. le

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Great experience

Peter P. le

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From rental to turn in, the whole process was quick and efficient.

Jerry D. le

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Le client n'a pas laissé de commentaire.

Tana S. le

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Satisfied customer

Stephen P. le

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Le client n'a pas laissé de commentaire.

Patrick A. le

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Le client n'a pas laissé de commentaire.

Bruce W. le

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We were overcharged for fuel! We drove a total of 12 miles, and the store charged us for 3.3 gallons of gas. We expected to pay the $4.25 per gallon, but only about a gallon. One employee told us that the mileage for a 17' van averaged 10-12 MPG. When we complained to the supervising employee (manager?), he not only argued with us, and we continued to disagree and were leaving, but then he raised his voice toward and talked down to us about signing the terms of service and on and on he went until he completely aggravated us. An employee should NOT continue to debate and even belittle a customer who is exhausted after a moving experience! He was rude and could have simply referred us to customer service, apologetically, and thanked us for our patronage. Instead, he made a bad situation much worse - almost escalating it to a point of no return. It was unsettling and uncalled for, and this employee should be investigated and reprimanded for his offensive and inappropriate behavior. There are several other places that rent similar equipment in our area, and we intend to use their services in the future. You have permanently lost three families worth of customers because of your employee.

Joseph W. le

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Friendly and efficient staff.

David G. le

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Le client n'a pas laissé de commentaire.

chris B. le

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Le client n'a pas laissé de commentaire.

Nicolae R. le

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Le client n'a pas laissé de commentaire.

Jonathan E. le

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Employees were friendly and knowledgeable. The van was clean and in great condition. This is the second time I’ve used this location. All good.

Alan H. le

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Le client n'a pas laissé de commentaire.

John D. le

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Attempts to rent a U-Haul in Schuyler County, NY, were unsuccessful (near Watkins Glen, NY). No one had vehicles, no one could commit even one week in advance, two attempted rentals got goofed up by people I spoke with. Ended up at Vestal, NY, U-Haul where there were vehicles immediately available and people in the store who were very helpful and efficient. I'd go back to Vestal in a heartbeat, thank goodness they weren't as messed up as the places I tried near Watkins Glen.

Robert S. le

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Robert was helpful from beginning to end would recommend

Evin T. le

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Le client n'a pas laissé de commentaire.

Travis K. le

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Everytime I try to use the online pick up from this location it doesn't work and I'll end up waiting in line anyway. Doesn't happen at other locations I've used.

Linda C. le

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Le client n'a pas laissé de commentaire.

Louis G. le

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The team members that I dealt with were very good and friendly. Told them I was in a hurry, and they expedited my return, and sent me my receipt via email.

William C. le

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I will never use this location again.

Kimburlee S. le

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Reservation and pick up went well. The staff was fast and friendly. The drop off ,however was another story. We tried to return it online as directed and after several attempts it failed. The call center eventually helped with the return. So over all the staff on all levels were helpful. We recommend this location.

luis T. le

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Le client n'a pas laissé de commentaire.

Alesia P. le

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Le client n'a pas laissé de commentaire.

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Janine T. le

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this is hands down the best Uhaul location we have ever dealt with. Robert and Edmond are the best!!

Crystal S. le

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I added the moving dollie and furniture covers. I didnt need either of them. Since i didnt need them I shouldnt have been charged. I just think that if the merchandise was not used and still in its original package the customer should've been reimbursed. But other than that I will return

Donald E. le

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Le client n'a pas laissé de commentaire.

George S. le

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Staffers are great as was the van that we rented. I do have a suggestion to improve the ease of use. Please look into an alternative floor covering in the cargo area. I found it very difficult to move items on. Thanks

antoinette K. le

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Le client n'a pas laissé de commentaire.

Leonard D. le

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Le client n'a pas laissé de commentaire.

gary I. le

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Le client n'a pas laissé de commentaire.

Asa B. le

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Le client n'a pas laissé de commentaire.

William H. le

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Moving can be a stressful time. Thanks to excellent staff at this location for making this easy.

Cosmo S. le

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Nothing at this time.

GANSEN L. le

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Le client n'a pas laissé de commentaire.

Dennis L. le

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Le client n'a pas laissé de commentaire.

Richard O. le

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Le client n'a pas laissé de commentaire.