Customer Reviews for U-Haul of Vestal

4954 évaluations

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Friendly and quick staff, he had me out and with a receipt in my email within minutes of arrival, despite already helping another customer get their equipment.

Lance F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARONE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel U. 
Évaluation :
5

Can't think of anything the experience was easy and fast

don B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
3

Although the truck at first glance looked pretty good, once you got driving, both of the side view mirrors shook so badly, you couldn't even see out of them 90 % of the time. When you're driving a truck 600 miles, the mirrors are a pretty important piece of equipment on a 26' Super-mover. The constant rattling noise the mirror made as well, coupled with the adjoining whistle that came from the window that doesn't seal, just added insult to injury. A much more disappointing experience this time than it was in July 2021, especially for the 2,700+ I spent just for this trip. I have one more trip to make and think I will be checking into Penske or Budget this time around.

Loreen P. 
Évaluation :
5

The equipment was clean, the process was quick, and the people were very friendly. It went about as smoothly as one could hope for.

Michael S. 
Évaluation :
2

Before I leave, I let them check the tire and they said it's fine. However, the tire blows out.

HAOTIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERVESNA A. 
Évaluation :
5

Rien

JEROME S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K. 
Évaluation :
5

Everything was great. Very nice people to deal with

WILLIAMJOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

The man who helped me was very friendly and explained everything well. No complaints.

SARAH V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLEY M. 
Évaluation :
5

I've even dealing with Anthony the last couple of days. He is AWESOME! I've had just about the best customer service I've ever had. He is friendly, thorough, and flexible. I am willing to drive the hour it takes to get to his store to rent in the future even though I am 15 minutes from the Ithaca store. As I said, Anthony is just wonderful!

Lisa T. 
Évaluation :
1

The mileage in and out is wrong on contract. I have all photos to prove it . I fill the gas before giving the truck back at location. Truck was dirty .guy at location said they forgot to clean it . I will definitely sue u haul for fraudulent charge on my account.

NAVNEETKUMAR A. 
Évaluation :
5

my experience was great. Exceptional service. In and out quickly. Friendly an knowledgeable.

David S. 
Évaluation :
4

i had to sweep out the 5X8 trailer before putting my furniture in it. It wasn't a big deal but I got half a dustpan full.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery L. 
Évaluation :
2

Schedule a appointment 6 days before I needed it and was notified day before I was scheduled there was no trucks available the size that I ordered, then they tried to make it right with a smaller truck but the one I received the panel in the floor rivets where out of panel and it sank down so it almost killed me a few times not to mention the steering was off to the right and the front end was all over the road so who ever is doing the regular maintenance on these needs to be spoken too!

Danny T. 
Évaluation :
5

The representatives were very friendly & professional

Merlin J. 
Évaluation :
4

Commit to the reservation, have equipment available as requested, my move was interrupted and had to be rearranged at the last minute even when it was confirmed by U-Haul day before.

Bridget T. 
Évaluation :
1

Same comments as above.

Arthur H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathleen V. 
Évaluation :
3

I rented a 5x8 trailer to take my daughter to college I explained to the person over the phone what I was moving they recommended this trailer. It was overkill to say the least. The trailer bounced around so much it broke the pin that connected the hitch to the receiver on the interstate highway. Had to leave it on the highway found a Home Depot bought a new one went back hooked it back up. I told the guy about it at the Vestal office he basically said you'll have that. Very unpleasant and unprofessional experience it would be dire straights before I rented from them again or recommended them to anyone. Upon pick up they refused to change my contract to a smaller trailer or to drop off the trailer in the city I was traveling to customer service was horrible

SHAWNMICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Z. 
Évaluation :
1

The tow dolly running light was not working!! Did not know what to do because there is no way to access the light to fix the issue!! My departure time was after hours and I had to be at my destination at a precise time!! I was pulled over and thank god let go but was a big hassle!!

Charles S. 
Évaluation :
4

Store team is excellent! Very concerned that the customer is satisfied.

Brian L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ron M. 
Évaluation :
5

Personnel amical

VIKTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
5

It was simple to drop off--great help

Michael G. 
Évaluation :
5

Staff was GREAT!!! Great experience. Truck was clean. It was easy to set up

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene G. 
Évaluation :
5

Very helpful, got me in and out quickly.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

F G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Oliver L. 
Évaluation :
5

Fast, efficient, easy exoerience!

Lewis G. 
Évaluation :
5

I have nothing to add. Everything was perfect. Merci

KENNETHJ Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISE H. 
Évaluation :
4

Anthony was great Smooth from start to finish. Thanks to the Vestal team

RICHARD A. 
Évaluation :
4

The bill seems to change numerous times after rental ! I understand the milage will change bill but almost every time I get couple different final prices ! Why charge my cc for numerous charges to equal final payment

THOMAS W. 
Évaluation :
5

The only problem with the truck was worn out wind shield wipers. And the dolly wasnt strapped down so it was banging all over the back with the truck empty.

Jacquelyn M. 
Évaluation :
5

Awesome!

ROBERT S. 
Évaluation :
5

Wonderful customer service. Anthony is great owner/general manager.

Anthony N. 
Évaluation :
5

Workers were very nice and helpful.

Mark K. 
Évaluation :
5

The experience was super easy and smooth. The associates were friendly and knowledgeable. No complaints.

MALAYNAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

We were supposed to pick up the van at 9AM. I didn't realize the timing was so strict. We arrived around 1PM. Our reservation had been canceled and there was no van available. Luckily, the staff person located us a van available in another location at 4PM. All good.

PEGGY M. 
Évaluation :
5

Every thing wprked out very well. I'll be renting a pick up again soon!

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
4

Nothing great experience. Very easy process. Return was simple also.

Thomas C. 
Évaluation :
5

My first reservation, made via the main number stated 283 fir a one-way Vestal to Elkton, MD... when we picked up the vehicle it was 460. We ended up using a truck Vestal to Vestal and it worked great as I have storage at my folks. This price increase was a surprise. Note... aftrr hearing the price on the phone I didnt go to email to check it. We loved the reservation we ended up with, yet switching prices was unexpected with the first reservation. Merci.

Tara H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

The only critic I would offer is to have a better phone response system in place. We didn't have any issues with the truck, however the engine light did come on. It didn't effect the drivability but I wanted to report it just same. I tried calling twice- too many prompts and far too long on hold without option of leaving a message. Thank goodness we didn't have an issue with the truck!

Thomas V. 
Évaluation :
5

The guy and girl were an excellent team. 2 people ahead of me to pick up trucks and I was out in 15 minutes. Nice job!

THOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Drop off was very easy!!

CINDYLOU L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Dropping off the truck was quick and easy. Merci.

Elisabeth S. 
Évaluation :
3

We drove only 6 miles but when went for fill up the tank, had to buy 3,5 gallons of gas. Preety disappointed.

ASIF C. 
Évaluation :
5

Service was very quick and friendly. Drop off was easy and painless.

Brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamaluddin C. 
Évaluation :
1

Because I was not told that there is a new 20 $fee for after hours pick up. Thankfully I was not charged? But rather I was charged excessively for gas. I didn't use 5 gallons of gas but was charged for 5 gallons plus exorbitant fees. It took me 2 hours to get that addressed. I even asked at the counter when I picked up if I wasn't driving far whether I'd have to fill up. I was told of the needle doesn't move I'm fine. It's a TINY needle and it didn't hardly move. The location has two separate people goving their own personal interpretations on where that needle was. The scale they are referencing doesn't match the scale in the truck. You could have 10 people give their interpretation on it and be all over the place. So I was charge for 5 gallons based on this?? And then charged 90 $extra dollars because the needle moved such a tiny bit. STUPID

Justin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis S. 
Évaluation :
5

When I got there, they were ready for me and had me in and out in less than 10 minutes! Merci.

CHRISTIAN S. 
Évaluation :
5

Van was fine and staff was helpful !

NATHAN H. 
Évaluation :
2

Experience was ok. I got ripped off was given the van with less then a quarter of a tank, and i was supposed to be givena 9 $gas discount and charged less. I still didnt get the discount and got charged extra.

SARA H. 
Évaluation :
5

Didn't have any issues with the rental van down or back. It ran good

dale G. 
Évaluation :
5

Employees at the location were all very courteous, friendly, and helpful. They should be commended for their customer service.

KEVIN L. 
Évaluation :
5

Have the truck ready in the original location

Katina G. 
Évaluation :
1

I was rented a truck with the gas BELOW what was stated and I was charge 55 $plus a 35 $service charge.. the truck was given to me on E I'm highly disappointed

Najah A. 
Évaluation :
5

The only thing I would suggest is not using scented cleaning products or air fresheners. There are people like me who are very allergic to these products and get sick from them. The truck had an overwhelming scent in it. I had to keep the windows open so I would not get sick.

THERESA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

not one thing! We were in and out in minutes, treated with courtesy and a big smile.

JAMES H. 
Évaluation :
3

Rented a vehicle for 3 weeks and on the last return date, I didn't get a chance to reach out days before as I had no phone service. I reached out to uhaul a few hours before it was due back and it was rented out. This left me with no vehicle as I've been waiting for my vehicle to fixed after a no fault accident. I would have thought I would have received a courtesy call to ensure I didn't need to rent again.

Lance D. 
Évaluation :
5

Christian and Anthony were some of the most professional, courteous and friendly staff that I have ever encountered at any uHaul location. Thanks for the help guys!

Benjamin B. 
Évaluation :
5

I was helped by the owner, and the process was very quick and easy. It took about 10 minutes to pickup my trailer.

Rocco E. 
Évaluation :
5

I had never used U-Haul and I was pleasantly surprised how easy it was! I was able to identify and reserve the truck online and checkin before arrival. When It was time to pick up in store I found the staff to be very pleasant and informative. The truck was beautifully maintained. When it was time to bring the vehicle back, I was shocked how quickly the team “checked me out” and adjusted the bill (estimated to actual mileage). The entire experience was EASY! frankly easier than tracking down a friend with a truck. I will certainly recommend to others and likely be back!

Tyme C. 
Évaluation :
4

Please advise. I was charged a 5 $safe travel fee. What? From a consumer perspective, this looks like piling on. Perhaps I'm the one who should take advantage of my ability to return your vehicle undamaged. 5 $to me? Your crew, though, was utterly professional and efficient - as always.

RICHARD S. 
Évaluation :
5

Great staff and always will to help. I changed my order and checked on it several times and always greeted by a smile and wildness to help. Great crew and service

Justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine W. 
Non les évaluations ont été soumises pour cet établissement.

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