Customer Reviews for U-Haul of VFW Parkway West Roxbury

5 077 évaluations

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

(617) 323-5101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
5

The young lady who assisted was kind, efficient, and knowledgeable.

Cynthia S. 
Évaluation :
4

Truck had the smell that someone had smoked in it previously. Other than that it was super clean and in great condition.

Sean C. 
Évaluation :
5

Customer service excellence

RALPH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

The truck's cabin was not clean - dog food and other trash scattered about, the truck itself was clean. The people working at this location are always courteous and accommodating - thank you!

Ekaterina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose G. 
Évaluation :
4

You charged me for fuel even though I filled it up prior to return

Sean F. 
Évaluation :
2

There were pizza crusts in the back of the cargo van and the psi indicator for tire pressure was on, warning that the tires were low. We were told that it was OK and that the sensors were not properly calibrated so the tires were fine, but it made me nervous driving on the highways. We arrived at 7am to pick up the van because we were on a tight schedule, but the center did not open until 720am when the representative arrived.

Wendell T. 
Évaluation :
1

Equipment was NOT cleaned after the previous customer. We discovered the entire cargo area was sticky and smelled like old beer from the previous customer. All of my boxes and furniture that touched the floor now have the same sticky residue that I need to remove. What's most concerning is that the equipment provided was NOT road worthy and should be repaired and inspected prior to be given to another customer: 1) Truck needs an alignment/front end work. The steering wheel is 45 degrees off center to the left. Would not keep straight on the highway 2) Entire truck shakes when going over 40 MPH. Not safe to drive on the highway 3) Turn signals are delayed/malfunctioning When truck was dropped off, the employee was dismissive about the cleanliness and safety concerns raised.

Viatcheslav D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio S. 
Évaluation :
5

VERY SATISFIED

Emmanuel O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHELE E. 
Évaluation :
5

The manager was very helpful and polite.

SAMI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arianny P. 
Évaluation :
3

No help only one agent on.

george B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Khajik K. 
Évaluation :
1

Workers very polite and helpful

Patricia M. 
Évaluation :
5

Truck was poorly maintained: low oil level, slow highway speeds well below the speed limit.

Wesley L. 
Évaluation :
5

Staff was very friendly and helpful. Great experience

Patrick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali N. 
Évaluation :
5

When I picked up my trailer I was in and out in 15 minutes. Robert was very helpful.

Thomas W. 
Évaluation :
5

All went smoothly using the app to return and office

Daniel S. 
Évaluation :
5

My experience with Moving Partners was not good. They cancelled and I ended up having to do the move myself with a friend.

TIm L. 
Évaluation :
5

Great experience overall. From pick up to drop off. Super easy and convenient. Clean and well maintained leadership.

Krishna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Manager was very accommodating. Place seemed a bit disorganized

Belief G. 
Évaluation :
5

Robert was fantastic!! Very professional, helpful and knowledgeable. He is an asset to your company!!

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yasmin P. 
Évaluation :
5

Le service à la clientèle était génial. The truck was clean and very comfortable. we drove for 5 hours without any back problems or anything. ****Uhaul changed our pickup location the day before the pickup day, even though we had reservations for more than 2 weeks, so that was very inconvenient for us when we had a time constraint.

emma M. 
Évaluation :
5

Nothing-The staff was very professional and helpful.

Elizabeth B. 
Évaluation :
2

When I return the vehicle, I should get a receipt right away, while I'm there.

James B. 
Évaluation :
5

Everything went smoothly. Thanks.

Dennis S. 
Évaluation :
3

There were no ramps provided with the truck rental. The salesperson was going to charge me a rate $125 higher than my reservation quote until I questioned him about the rate.

Fred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

The lady who assist me was amazing

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn W. 
Évaluation :
5

Kernado and Daniel ta this location are amazingly nice and helpful. I rent U-Hauls from this location every once in a awhile and every time the staff is always helpful and go above and beyond to help me. The trucks are always maintained as well as you would expect them to be and the guys are as timely as possible given how busy they get (especially on the weekends). I recommend this place pretty frequently give it's easy location near the highways and quick service.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ W. 
Évaluation :
1

I reserved more than a month in advance. At the last minute, I was downgraded from a 20' truck to a 15' truck and the moving blankets and dollies I ordered were not provided. What's more is that they required me to make a round trip when I had requested a one-way rental. There ended up not being enough time in the day to complete my move due to the reduced truck size and time needed to return it to where we started (across the greater boston area). We also sustained some furniture damage without the help of blankets and dollies. I would never consider this location again.

Alejandro C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREA K. 
Évaluation :
2

The guy I picked the trailer up from was brutally rude. Horrible customer service.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V. 
Évaluation :
5

The customer service was fantastic. I even saw the customer before me get an issue resolved for her that didn't even have to do with this West Roxbury location. Awesome person working behind the counter. I only said no to the cleaning because the cup holder had some icky Vaseline type substance in it. They must have missed it, but otherwise great experience.

Nishchal S. 
Évaluation :
5

Way too expensive for a 1 hour rental of a van. Initially advertised at $20, I ended up paying $87! Total rip off. BUT the guys at VFW/west Roxbury location were excellent! Fast, friendly and efficient.

Kelly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
5

Staff were wonderful . Thank you!

Molly D. 
Évaluation :
4

Aucun

Michael Q. 
Évaluation :
5

helpful staff, easy process, good value

chris D. 
Évaluation :
5

Konodo was so helpful and made our whole transaction easy for us. He has great customer service skills and wanted to make sure we were taken care of. This made our moving days less stressful. I highly recommend this location and ask for Konodo- he is a great asset to uhaul!

STEVINE N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lillian D. 
Évaluation :
4

The two men working Sunday were professional and helpful. Merci.

KatherineKelly M. 
Évaluation :
5

I have been 100 % satisfied with the customer service provided by U-haul staff members at the local store at VFW parkway.

Jianguo W. 
Évaluation :
3

The person tha helped me at customer service was very helpful. However the van was dirty, I had to empty the trash and wipe it down with anti bacterail wipes.

Anne M. 
Évaluation :
5

I don't know but I was very satisfied

MARIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace M. 
Évaluation :
5

The two young men running the office were great. Helpful. Friendly. Fast in doing the paperwork. Positive about UHaul. Please thank them for me. They were working on Sunday 5/8 in the afternoon. I will be back.

Mary M. 
Évaluation :
5

Two guys working Sat morning were professional, helpful and offered different options.

Tony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne F. 
Évaluation :
5

The staff on May 7th at 9 am was way above average!!! Great people, great attitudes, the company is so lucky to have such great employees and should cherish them.

KEVIN L. 
Évaluation :
5

Not at a lot of room for improvement -- service was friendly, efficient and professional.

kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hieu N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICCARDO A. 
Évaluation :
5

Just continue to maintain the level of service

Roderick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YAJAIRA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
5

To hace a U-Haul location so close for the larger than my car moves is great. The trucks are clean and the customer services is friendly and informative.

Eunice D. 
Évaluation :
5

I was overcharged for the fuel. I drove 10 miles and was charged for 3 gallons of gas.

Sidney L. 
Évaluation :
5

The staff were friendly, prompt, and incredibly accommodating. Every person I connected with was kind and helpful! Thanks for a great experience!

Heather W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Namir S. 
Évaluation :
1

My truck was supposed to be ready at 8am. I was in the parking lot when my reservation said I had to wait for it to open. Turns out they never put the key into the lockbox the night before. I had movers already on their way as there was no prior knowledge. I waited in the parking lot for an hour when the person opening sped into the parking lot at 9:00am.

Kathryn H. 
Évaluation :
1

Equipment that was reserved in advance was not available when I arrived for pickup. I was told it goes by first come first served. Then what is the point of a reservations secured by a credit card. Very disappointed customer!

William C. 
Évaluation :
5

The young man at the front counter was excellent, fast, and very personable. It was a very positive experience overall. The only issue was that the truck smelled as if someone had been smoking in it, and it was visibly dirty. But hey, I was just hauling a bunch of dirt anyway, so it wasn't a big deal.

Laticco R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russ R. 
Évaluation :
5

Couldn't be any easier. Great staff.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAT A. 
Évaluation :
5

Excellent customer service

MANUEL T. 
Évaluation :
5

Rob was outstanding, very kind and thorough. I appreciated him taking the time to check my trailer hitch to ensure compatibility. Will definitely be back!

Scott C. 
Évaluation :
1

When someone reserves a utility dolly and a car tow trailer, I would expect them to be there when I arrive for my reservation. When I arrived, neither were there and I was basically blown off by the staff, No assistance whatsoever. No offer to assist in locating one at another facility which led me to have to drive around to other U-Haul's trying to source what I needed, to no avail. Terrible customer service, terrible attitudes and overall terrible experience. This was a waste of time for me and will never use U-Haul again. Extremely unreliable company.

Jason A. 
Évaluation :
5

Friendly and efficient. Just the way I would want it

maria T. 
Évaluation :
4

Provide info on how to best change direction on the parkway as google maps suggests u-turns

Kier B. 
Évaluation :
5

The equipment was clean but it was not operating correctly. I rented a car tow dolly and the tires would not straighten out making it difficult to load my vehicle. The tow dolly needs to be looked at.

John B. 
Évaluation :
5

The woman who helped us was very efficient and the process was quick and easy. It would be nice for the trucks to be upgraded to new models but the van did what we needed it to do so no problems.

Aziza W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasemia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
5

Everything went smoothly!

Mark L. 
Évaluation :
1

I didn't move out! Someone put in the system that I cleared out my U-box but I did not. I've been trying to figure out what is going on but have not received an answer.

Juliette L.  |  Expérience générale 
Évaluation :
5

I would definitely use this Uhaul again.

William D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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