Customer Reviews for U-Haul of VFW Parkway West Roxbury

4 935 évaluations

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

(617) 323-5101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Team excellent

CACIUS T. 
Évaluation :
5

excellent team

Cacius P. 
Évaluation :
4

Parking is available in the dollar tree lot if there are no spaces available in their lot.

Lena L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLO P. 
Évaluation :
5

Good customer care

MUKASA M. 
Évaluation :
5

Robert Moody at the West Roxbury location was spectacular. He was knowledgeable, friendly, and efficient getting us set up with our truck and auto tow. I will definitely recommend Rob for any future trips!

JENNIFER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo R. 
Évaluation :
5

Windows and mirrors filthy

LAWRENCE B. 
Évaluation :
5

The workers that shift were amazing and have awesome customer service!

SHAKIENA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMMILLE O. 
Évaluation :
5

These guys are totally customer service oriented. When I asked if they wanted me to put the trailer in a particular location they said, “they did not want to have me have to go to the trouble of backing up”, so they just unhitched it and pushed it. That is customer CARE!! Fantastic service and helpful. And very intelligent guys.ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»

SCOTT J. 
Évaluation :
4

The representative, Daniel Ruiz (?), was a pleasure to deal with. He was courteous and helpful.

DANA B. 
Évaluation :
4

Clean the windshield

VALERIE W. 
Évaluation :
5

S.O.

BRENDA L. 
Évaluation :
5

The agent quickly helped us unhook the trailer and get back on the road and took care of the check in without making us wait around. It was so helpful! We really appreciate him especially knowing how bad the weather was outside. Merci!

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Van was excellent except it had check engine light on with low oil warning. Staff were great, pickup and dropoff were fast, and this location has an impressive fleet- I will use in the future.

SEAN F. 
Évaluation :
5

Truly appreciated the professionalism in the actions an care I experienced. I came in with a client and I was elevated by the choice I made to continue to work with this location. Rob an crew are outstanding. Merci

DAVID B. 
Évaluation :
5

Nothing, staff was great and provided a excellent customer service and experience.

BRIAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha A. 
Évaluation :
3

Offer some discount opportunities

Conor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Beth B. 
Évaluation :
5

Everything was great. Clean equipment. Timely service. Hassle free

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monique W. 
Évaluation :
5

This is the best UHaul operation I have ever used in my life - 67 years! Thank you for organizing, managing and conducting this amazing moving service in the Roslindale/West Roxbury area. Kudos to each employee who were competent, respectful and as helpful as could be as a van was rented for the day. Again, this store should be winning awards in the company. Thank you very much. I will be back.

HELEN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eryn B. 
Évaluation :
2

Staff wasn't friendly and nice at all

NIR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HONG Z. 
Évaluation :
5

Very good customer service. Easy check in and check out.

JOHNNY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH C. 
Évaluation :
5

I think Robert and his co workers are really cool. Sincerely, Mel Wollin

MELANIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Employees are extremely helpful

GREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IPYANA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

The truck was clean, The employees were super helpful and a pleasure to deal with. They did a terrific job. The truck was very easy to drive and the seats were comfortable. Very efficient.

carolyn J. 
Évaluation :
2

Trailer was delivered dirty, tires were under inflated (22 and 25 psi instead of 65), and both tail lights had LEDs out. I questioned the lights to the person who hooked the trailer up, they tapped one and said it should be fine. I was pulled over by a state trooper, so obviously they had differing ideas on "fine".

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRISON S. 
Évaluation :
5

Guy working was very easy going and had no problem with us returning both trucks, we were worried as they were both 26' trucks and their location isn't huge, he didn't mind at all...overall very easy rental from beginning to end and both trucks were clean and worked well

Melissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred M. 
Évaluation :
5

Mr. Rodriguez, the rep who checked us in is always super helpful.

JASON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA G. 
Évaluation :
5

Upgrade the system.

CURTIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLENE O. 
Évaluation :
5

Do not change . Service from K is world class - follow his example.

JAMES R. 
Évaluation :
5

On line reservations “Assumed” I was moving. 1) I had issues with my address NOT Changing! 2) system required me to return to another location and wouldn't let me return to same location! GM at W. Rox location had to call in to Corp to get that changed. Both he and the other employee were courteous and helpful. The location and the vehicle were immaculate. They alleviated my frustration

Lee B. 
Évaluation :
4

They realized I was a one-way customer and immediately took me through the close out process so that I would be comfortable turning it in.

Tara G. 
Évaluation :
4

Amazing employee who took his time to ensure I had everything connected safely and who really understood the value of a customer first experience.

NICHOLAS N. 
Évaluation :
4

Dashboard had an alert that all tires were low throughout the entire trip. It was not clear anywhere what the tire pressure should be. The tires said 85 psi (sounds very high) but it was very small lettering and hard to read. I had to add air twice and the dashboard alert stayed on the whole time at around 60 psi. The U-Haul folks should have either fixed the problem before I took the van or given me another one. Otherwise the truck was fine.

ROGER P. 
Évaluation :
5

Kayla was amazing, helpful, and friendly! She made the overall experience better!

ASHLEY T. 
Évaluation :
3

Truck was in bad shape, almost 87000 on it, rattling noise drive you crazy, door seal is missing wind howling up your ear on the highway drive you insane. Windshield was filthy, smudge all over it. Life of oil was at 0 % had to stop at a gas station to check my oil and make sure the truck is not gonna brake down on me. It was a terrible ride o should have turned around and retuned it .

EDMOND A. 
Évaluation :
5

Have the Trucks Filled or at Least Half Filled with Gas when Picking Up A Truck.

GLORIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

THANK YOU!! Fantastic attention!!!

LUIS N. 
Évaluation :
5

worked out great

RICHARD A. 
Évaluation :
5

Great service as always!!!!

RICARDO P. 
Évaluation :
5

Give Robert Moody more help/He works hard,but needs more people @ the front desk-

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S. 
Évaluation :
5

Rob was very professional Excellent customer service Will give Rob a 10 star Respectful Good team player

JEAN V. 
Évaluation :
5

Engine light was on. There were no issues throughout my trip. The backkup monitor on the mirror is excellent.

HARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasemia B. 
Évaluation :
3

I've had numerous issues with your location before, and only came back yesterday rather than going to Natick out of desperation. Employees are lazy (or sometimes not there altogether), equipment I've reserved isn't available, and so on. That said, yesterday was much better. Whomever was working the desk at ~8A yesterday was *by far* the best employee of yours I've ever interacted with: courteous, on top of things, working fast, and got me on my way 10x faster than anyone has managed in the past.

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Overall great experience. Trash was in back of pickup as parked overnight outside and maybe have that cleaned in the future.

Charles J. 
Évaluation :
5

Your receipt for services was confusing and almost unintelligible. It needs to be completely reorganized.

Benjamin C. 
Évaluation :
5

Great service and easy smooth transaction

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON H. 
Évaluation :
2

The people were very nice, but the truck appeared to have been vandalized: the switches for headlights missing on the dashboard, water or some other fluid in all 3 cup holders, an emergency sign was broken, and a hand truck in the storage bin was loose in the back. I give 2 stars rather than 1 because the human interaction was not a problem at all.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexsandro C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy T. 
Évaluation :
1

They said my truck had 1/4 tank of gas when I picked it up. It only actually had an 1/8 tank and then they charged me for gas.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA D. 
Évaluation :
4

Don't move my rental 8 miles away.

MAX M. 
Évaluation :
4

Very helpful staff. Thanks!

CAROLINA S. 
Évaluation :
5

Not charge me a month later for fees that I didn't even know about. Such as State rental surcharge which I wasn't informed of

Sokhon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA O. 
Évaluation :
5

Our customer service person was outstanding

WILLIAM V. 
Évaluation :
1

I got to the furniture store and the back of the truck was filled with cardbaord boxes and a rug, It caused me to make extra trips and cost me more time, gas and mileage

Scott D. 
Évaluation :
5

Helpful friendly employee

STUART J. 
Évaluation :
1

Will not be renting from U-Haul anymore. Has nothing to do with specific location but last minute change from location where truck was reserved. Wasted 2 hours total because of this change(50 minutes to drive there and 1h10 to drive back home in traffic). 1. Change of location less than 24 hours before rental. 2. New location was 50 minutes further 3. Because of new location ended up driving an extra 40 miles. 4. Truck received was extremely dirty 5. Rep was extremely helpful given the situation and swept the interior, however, sand and dust was everywhere. I had to clean it again ( wasted 30 minutes). 6. Needed a lot of pads for very expensive furniture, however could only get a few.

Jeanfrancois L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLO P. 
Non les évaluations ont été soumises pour cet établissement.

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