Customer Reviews for U-Haul of West Palm Beach

4371 Okeechobee Blvd   West Palm Beach, FL 33409
(E Of Military)

(561) 684-0428

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(561) 684-0428

4371 Okeechobee Blvd
West Palm Beach, FL 33409
(E Of Military)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

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Évaluation :
5

Inside dirty

DIONNE T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kacie I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALI A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

Excellent service à la clientèle.

WILLIAM H. 
Évaluation :
2

I chose this location as I had used it once before for a long move and everyone was nice and professional. The staff here are very unprofessional and all I saw was a lot of playing going on. No customer service skills whatsoever. I ordered a dozen moving blankets and never received them but was charged for them. If I managed this store I would clean house and get some people in there that can provide good customer service. This place pretty much looks like the halls of a high school with a bunch of juveniles joking and playing around with each other. I don't care what people do when you have no customers but when you have people there please be professional and friendly towards them and let the play time with your coworkers wait until they are gone. Horrible place.

Vickie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VAREL D. 
Évaluation :
5

Excelente

EITHER G. 
Évaluation :
5

Kevin was absolutely amazing in helping me out! Would definitely work with this location again

JASON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard L. 
Évaluation :
2

Customer service was very very Bad Especially on the people working in the yard where they had me go back to the office a few times because he just didn't feel like moving trailers around that was after having me wait for half an hour because he was drinking his coffee oh his breakfast from Dunkin' Donuts

Ulises P. 
Évaluation :
4

The check in process is always a hassle. Twice in the past that I've rented from this place and as soon as I get my truck the mileage did not match the documents and the fuel gauge does not match either

Basem A. 
Évaluation :
5

The office clerks and equipment were excellent. However, upon returning the equipment, the gentleman who received the tow dolly in the yard was not helpful, unprofessional. He did not want to remove the chain of the tow dolly that was hooked to my vehicle. He said "This is not my problem, you have to deal with it" and he walked away. I am a long time customer as you can verify it in my rental records but this gentleman is not customer friendly nor deserves to work at that place.

NICOLAS S. 
Évaluation :
1

When I picked up the trailer, there were numerous employees walking around the lot but not one of them was helping the line of customers waiting to pick up. Eventually one of them started helping the waiting customers. When I returned the trailer they made an error and I was charged over 400 $more than I should have been. The girl helping me couldn't fix it and she told me the manager would have to do it. She went to find him and returned, telling me he was busy and he would fix it and call me later that day. No call and billing error still not fixed.

Kenneth K. 
Évaluation :
4

The customer service when I first got there was good. Had help hooking up the trailer. But when I had to return the trailer it took a good 10 minutes before I found anyone around. I ended up having to ask a child if he knew of anyone that worked there. And then he went into a room that looked like they were having a dance party. Very unprofessional.

ROBERT E. 
Évaluation :
5

the process for picking up and dropping off was very easy. Staff were all very friendly and helpful.

Stephen F. 
Évaluation :
5

I was treated well, I suggest you continue doing the same.

Claudia W. 
Évaluation :
4

I had to sweep dirt from the box before loading. It was not clean. Drivers cabin was not clean and had foul smell.

RAMAZAN S. 
Évaluation :
4

Staff well versed and very polite

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Great service and staff

Judith P. 
Évaluation :
1

I had a horrible service , been misinformed of the process for uhaul, i was lied to as well and I had to waste 3 hours with an agent who spoke lies at the every end. I WILL NEVER USE UHAUL AGAIN. I almost lost my job because of this company and I will most definitely will be compensated somehow for my HORRIBLE EXPERIENCE

Santo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonah B. 
Évaluation :
4

Long line due to failure of the online reservations/pick up system that sucks.

Cezar C. 
Évaluation :
4

I sat outside in the truck as instructed by the signs. I sat there for about 15-20 minutes. I figured because it was raining heavily no one was willing to help me. Finally it quit raining and I saw a man in a u haul shirt. I asked him what the "story" was? He said oh just leave the keys in the truck and you can go. This was not what the signs had stated.

ROBERT A. 
Évaluation :
4

The agents were all very friendly and helpful but they were more interested in discussing their own personal dramas and life stories with each other than staying focused and getting the customer helped in a fast manner. I also did not appreciate that one of the agents had a customer on speaker phone while handling his personal business for everyone in the store to hear. I also did not appreciate the guy outside who clean's the trucks asking me for a tip and when I told him I didnt have cash he said “but you have a cash app”. It was very unprofessional.

AIYANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSANNE C. 
Évaluation :
4

Inside the truck was not clean from the previous user so as a result I had to pay a cleaning fee when returning the truck.

Heshan R. 
Évaluation :
1

You guys have the wrong person, I did not rent a truck for you recently

HAZEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR M. 
Évaluation :
5

Easy and friendly! Dont change!

Leonardo B. 
Évaluation :
4

Not only did U-Haul change the truck I had reserved a month earlier and confirmed several times before pickup, it was not there and was given a much smaller truck. Also, two days before pickup U Haul changed the pickup location (which prevents jumping to another company much closer) to several miles further away. That means more mileage and more trips for us to move our house, which means more mileage again. This is unacceptable and I was warned by several people not to rent from you all due to this same "bait and switch routine" that has become common place for you as shucksters. Get professional....I don't blame the kids working there who did a very good job getting the wrath of several customers for the same thing. 561-603-0750

Joseph H. 
Évaluation :
5

Truck was just a little dirty inside the cab. Like a drink splashed all over the radio. The front windshield was also pretty dirty. But service was great and the truck got the job done.

VICTOR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Folasade M. 
Évaluation :
5

My rental was supposed to be from Sisters Towing but when I arrived they didn't have a trailer that small . I went to your dealer on Okeechobee Blvd and they had what I needed and their service was great .

WALLACE D. 
Évaluation :
5

The personnel were very helpful. We were so tired from two days of Moving they were great

MATTEO R. 
Évaluation :
5

inventory was an issue, it was there, but I was assigned a different trailer, hookup staffed cleared up....I got the unit requested. This location has a lot of different units available. I like this spot, even if it's out of my zip code.

HOSEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY D. 
Évaluation :
5

Kevin Davis is THE BEST AND MOST CUSTOMER CENTRIC MANAGER.

Imran A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JULIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTNICHOLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASA D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ZACHARY W. 
Évaluation :
3

We we're not advised to add fuel or that the return location would be closed so we needed pictures of the gas and mileage and returned the key prior to doing this.. Renting was somewhat awkward without any information but went fairly quickly..

Wendy J. 
Évaluation :
2

tried to report damages due to truck leaking, had to wait for the owner to be available, he just gave a phone number to call which prompted an online claim. Haven't heard anything yet, it's been almost a week!

Sandra L. 
Évaluation :
5

I was empty bottles of water inside the driver cabin

Sergio S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rashan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGEEN K. 
Évaluation :
5

Great service

CARLOS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Javoris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi W. 
Évaluation :
1

customer service is very poor and one of employ whoever work outside is delivering truck to the customer he is so bad and rude with customer. That guy works 07/11/2021 (Sunday) morning. U haul need to replace That person from the location.

A S M J. 
Évaluation :
5

All good

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
4

Avoid lines!!! If you guys say that oline check in will be the key to save time, then..... do it. But complete online check in DOESN'T WORK and you have to wait in line 45 more minutes.

Miguel S. 
Évaluation :
5

I was in and out in no time fast and reliable.

ZAIDA M. 
Évaluation :
5

Le personnel était amical et serviable.

JEANNINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION B. 
Évaluation :
4

The staff was excellent but the truck's air conditioning didn't work properly. The air only came through the vents near your feet no matter which setting you placed it on.

JAMELL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY E. 
Évaluation :
1

Charged me cleaning fea after I cleaned the truck

DAREN H. 
Évaluation :
2

El vehículo lo entregan con menos de 1/4 de gasolina y el cliente debe colocar la gasolina. No me parece ético por parte de esa compañía.

CARLOS P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Fabiola J. 
Évaluation :
1

Make sure they have staff on duty so I don't have to wait 3 1/2 hr to rent a truck

Renell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jhonny F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R. 
Évaluation :
4

Positive experience with very helpful workers. This is my preferred U-Haul location and will continue to be such

YVETTERENEE T. 
Évaluation :
1

Was very disappointed with the rude customer service from every single employee at this location. Will not be going back and will be telling my friends not to go there as well.

NICOLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAYARDO S. 
Évaluation :
5

Please, note, rental was just x1 day, returned same day, was charged x3 days, why. hoseajmoss@gmail.com, 786-367-0635

HOSEA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur A. 
Évaluation :
1

The store where I drop my U-Haul off at rob me for 20 $say I didn't fill it up they never checked the truck

Brandon L. 
Évaluation :
2

Very disorganized. Probably took an hour to pick up a trailer. Had a trailer. It was the wrong trailer. Get another trailer. Lots of waiting and wrong info.

Gabriel G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

craig D. 
Évaluation :
3

Make sure there the lot is safe. The lot was very crowded with trailer and truck customers all trying to maneuver at the same time. More employees are needed to pull-out and return trucks and trailers. It looked like accidents were waiting to happen. Customer service in the lobby was much improved from my last visit.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
2

I received faulty equipment and an employee recheck in my truck with a full load of my items so he did not check it when returning into the computer. The manager did not follow thru with refunding at min 200 $for inconvenience and had to pay an additional 892 $to get access to the truck that still had my items. I am not happy At all.

Melissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASA D. 
Évaluation :
1

Customer experience was appallingly rude especially by yhe man who was asked to assist on the matter of selecting a ball insert for the towing of a trailhead it's a CLEARLY a location with ZERO supervision where disinterested staff hate their jobs and customers who are there to annoy and disturb them...the worst experience of my life...Word to wise...whoever owns this spot needs to seriously wake up because no matter how much he does in turnover he's definitely losing repeat customers. I'd fire every single one if them and start again!

William B. 
Évaluation :
5

Everything was perfect. Nothing needed

denny J. 
Évaluation :
1

los estoy llamando ya que me cobraron doble

RAYBEL J. 
Évaluation :
5

Nothing. I've used this location several times in the past and it's friendly and speedy.

Matthew W. 
Évaluation :
2

Way too busy!!! Not enough staff! The staff was way overloaded with sales and returns. Parking lot too small. Had to wait in the street to turn in. Get in line and wait. Way too time consuming. Staff worked hard to handle but needed more of them.

Nola W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Walter N. 
Évaluation :
3

vehicle had existing damage that wasn't noted but I was able to document it via the online portal

KEVIN M. 
Évaluation :
5

I had reservation for pickup at different location I called the 1-800 when the first location wasn't opened as the website said. They were able to move the reservation with everything working out great

Douglas P. 
Non les évaluations ont été soumises pour cet établissement.

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